DEREK M.

SNOW
306 E. 91st St.#5H, NY, NY 10128 Cell Phone: 646-285-6937 Email:
derek.m.snow@gmail.com

SUMMARY
Highly experienced Support Analyst with over 16 years of broad technical experience, solid customer service, and
excellent troubleshooting talent.

SKILLS
Hardware: Expert with all forms of computer and printer hardware. Experienced servicing desktops, laptops,
servers, printers, and networking hardware.
Operating Systems: Experienced with nearly all forms of Microsoft operating systems: MS DOS, Windows 95,
NT, 2000, XP, and Vista. Competent with Windows Server from NT to 2008, MAC OS 7-X. Also have worked with
Linux and Unix.
Networking: Possessed of very solid understanding of TCP/IP networking theory: firewalls, routing, ports,
vlans, and virtual private networking software.
Software: Experienced with MS Office 95-2007, Active Directory, Exchange Server 5.5-2003, Veritas Backup
Exec and Replication Exec, Symantec Ghost Enterprise and Antivirus Corporate Edition, VNC, Adobe Photoshop,
Illustrator, Acrobat, Flash, Dreamweaver, Corel Draw, Quark Xpress, Internet Explorer, Google Chrome, Mozilla
Firefox.

WORK EXPERIENCE
Skydive the Ranch, Gardiner, NY - August 2009 - Present
Freefall and Canopy Coach - United States Parachute Association License C-38271
• Instruct students on all aspects of freefall, canopy-control skills, use and maintenance of gear
• Jump with students and coach them in flying skills where improvement is needed
• Guide students back to the drop zone, and assist with landing as Primary Radio Coach
Kroll Associates, New York, NY - April 2001 - January 2009
Senior Desktop Support / Networking Administrator
• Supported eleven corporate offices across the country, remotely from New York
• Traveled regularly to remote offices to install/upgrade networks, software, server, and desktop hardware
• Built, configured, and installed domain controllers and file and print servers for remote offices
• Researched, developed, and implemented new-technology solutions
• Integrated newly acquired business practices into the existing network
Awards.com, Lyndhurst, NJ - April 2000 - October 2000
Internal Computing / Network Operations
• Performed internal server and network administration
• Installed and configured desktops, servers, and printers
• Provided daily help-desk support for PC/Macintosh, NT, and Exchange Administration
• Installed and configured network as needed
NaviSite Inc., Andover, MA - March 1999 - January 2000
Server Inventory Database Manager / Y2K Remediation Administrator
• Researched and developed Y2K remediation procedures for over 750 Sun, Linux, and NT servers
• Designed, managed, and maintained the database of all hardware and system software in the data center
• Documented for client review the work performed on servers
Computer Town Inc., Salem, NH - September 1997 - January 1999
Field Service Technician
• Provided on-site warranty and post warranty repairs and installations for Apple, HP, IBM, and Compaq
• Traveled extensively throughout New England to client sites from Connecticut to Maine
• Served as OEM support technician for Avid Technologies

Certifications
Microsoft Certified Professional (MCP), CompTIA-A+, N+, Apple desktops, monitors and printers, HP desktops and
servers, Deskjet, Laserjet, and Color Laserjet printers.