Fall 2010 Master

of Business Administration-MBA Semester 1

MB0038 – Management Process and Organization Behavior - 4
Credits
(Book ID: B1127)
Assignment Set- 1 (60 Marks)
Note: Each question carries 10 Marks. Answer all the questions.
Q.1 Write a note on the managerial roles and skills. [10]
Q.2 Discuss the methods of shaping behavior in detail. [10]
Q.3 Explain the classification of personality types given by Myers -Briggs.[10]
Q.4 What are the factors influencing perception? [10]
Q.5 Mr. Solanki is the VP- HR of a leading Financial services company. He is having a
meeting with Ms. Ramani leading HR consultant. Mr. Solanki is concerned about
creating an environment that helps in increasing the job satisfaction amongst
employees. Assume that you are Ms. Ramani, the HR consultant. What suggestions you
will give to Mr. Solanki, for creating an environment that increases job satisfaction [10]
Q.6 Given below is the HR policy glimpse of the “VARK-LEARNING” a learning and
training solutions company
1. It offers cash rewards for staff members
2. It promotes the culture of employee referral and encourages people to refer people
they know may be their friends, ex. Colleagues batch mates, relatives.
3. What all needs do it takes care off according to maslow’s need hierarchy
4. It recognizes good performances and give fancy titles and jackets to the people who
perform well and also felicitates them in the Annual Day of the company.
What all aspects does it takes care of according to the Maslow’s Need Hierarchy ? [10]
B0038 – Q.1 Write a note on the managerial roles and skills.
Answer:
FALL 2010
According to Mintzberg (1973), managerial roles are as follows:
1. Informational roles
2. Decisional roles
3. Interpersonal roles

1. Informational roles: This involves the role of assimilating and disseminating information as
and when required. Following are the main sub-roles, which managers often perform:
a. Monitor – collecting information from organizations, both from inside and outside of the
organization
b. Disseminator – communicating information to organizational members
c. Spokesperson – representing the organization to outsiders
2. Decisional roles: It involves decision making. Again, this role can be sub-divided in to the
following:
a. Entrepreneur – initiating new ideas to improve organizational performance
b. Disturbance handlers – taking corrective action to cope with adverse situation
c. Resource allocators – allocating human, physical, and monetary resources
d. Negotiator – negotiating with trade unions, or any other stakeholders
3. Inter`personal roles: This role involves activities with people working in the organization.
This is supportive role for informational and decisional roles. Interpersonal roles can be
categorized under three sub-headings:
a. Figurehead – Ceremonial and symbolic role
b. Leadership – leading organization in terms of recruiting, motivating etc.
c. Liaison – liasoning with external bodies and public relations activities.

Management Skills: Katz (1974) has identified three essential management skills: technical,
human, and conceptual.
Technical skills: The ability is to apply specialized knowledge or expertise. All jobs require
some specialized expertise, and many people develop their technical skills on the job.
Vocational and on-the-job training programs can be used to develop this type of skill.
Human Skill: This is the ability to work with, understand and motivate other people (both
individually and a group). This requires sensitivity towards others issues and concerns.
People, who are proficient in technical skill, but not with interpersonal skills, may face
difficulty to manage their subordinates. To acquire the Human Skill, it is pertinent to
recognize the feelings and sentiments of others, ability to motivate others even in adverse
situation, and communicate own feelings to others in a positive and inspiring way.
Conceptual Skill: This is an ability to critically analyze, diagnose a situation and forward a
feasible solution. It requires creative thinking, generating options and choosing the best
available option.