“A STUDY ON QUALITY OF WORK LIFE”

at

Trivandrum

Submitted in partial fulfillment of requirements for the award of the degree of Master of
Business Administration

Submitted to
University of Kerala

Submitted By
P A HAIMA
(Reg. no: 59515810075)

Under the guidance of

Dr. MANOJ KRISHNAN C.G
Associate Professor- HR

TKM Institute of Management

Musaliar Hills, Karuvelil P.O.,Kollam
August 2017
 DECLARATION

I do hereby declare that this project work entitled “A study on Quality of Work life at
Allianz at Trivandrum.” submitted by me for the partial fulfillment of the requirement for
the award of Master of Business administration (MBA) is a record of my own research work
under the guidance of Dr. Manoj Krishnan C.G, Associate Professor, TKM Institute of
Management. I certify that the research is my own work and has not been submitted earlier
for the award of any degree or diploma to any Institute or University.

Date: P A HAIMA

Place: Karuvelil, Kollam. TKM INSTITUTE OF MANAGEMENT

 ACKNOWLEDGEMENT

I solemnly take this opportunity to thank all the helping hands who made me accomplish this
project.

First and foremost I thank the Lord Almighty who is the source of knowledge and one who
guide in all the aspects to bring out this project a successful one.

I express my sincere gratitude to Mrs. Bindu Sheikh, HR Business Partner at Allianz for
granting me permission to undertake the project work and for his sincere support and
valuable suggestions during the project period. I take this opportunity to acknowledge my
indebtedness to all persons in the organization who helped me in completing my work

I would like to thank Dr. A. Viswanathan (Director, TKM Institute of Management) who has
always been a potential source of inspiration and advice without which this would not have
been a fruitful effort.

Iam very happy to express my gratefulness Dr.Manojkrishnan.C.G, Associate Professor,

(T.K.M Institute of Management ) for his valuable suggestions and constructive reviews on
the conduct of this study.

Finally I wish to thank my family and friends and express my sincere gratitude to them for
their support; guidance, protection and blessing those were showered upon me throughout the
endeavor.
 TABLE OF CONTENTS
Chapter
Contents Page No.
No.
I INTRODUCTION TO THE STUDY 1-42
1.1 Introduction to QWL 1
1.2 Statement of the problem 1-2
1.3 Growth and Development of IT industry in India 2
1.4 Indian IT industry 9
1.5 Department of I.T– government of India 18
1.6 Future of IT industry 29
1.7 SWOT analysis of Indian IT industry 30
1.8 IT industry in Kerala 31
1.9 About ACIS 36
1.10 CSR at ACIS 40
1.11 Objectives and significance of the study 40-41
1.12 Limitations of the study 41
1.13 Chapterisation 41
II LITERATURE REVIEW 43-62
2.1 An introduction to the concept of QWL 43
2.2 Meaning and concept of QWL 44
2.3 Dimensions of QWL 45
2.4 Factors contributing to QWL 48
2.5 Eight practices of QWL 50-51
2.6 Literature Review 54
III RESEARCH METHODOLOGY 63-70
3.1 Objectives of the study 63
3.2 Research design 63-64
3.3 Sampling and data collection 64
3.4 Hypothesis of the study 65
3.5 Data analysis 66
3.6 Limitations of the study 69
IV DATA ANALYSIS AND INTERPRETATION 51
4(A) Percentage Analysis 71
4(B) Statistical Analysis 113
V FINDINGS, CONCLUSION & SUGGESTIONS 125
5.1 Findings 125
5.2 Conclusion 130
5.3 Suggestions 131
BIBILIOGRAPHY
APPENDIX
LIST OF TABLES
 Contents
Table No: Page No:
1.1 Global I.T players 6
1.2 IT-ITES Industry Revenue Trends 13
1.3 Segment wise export Revenue Trends in IT-ITES Industry 15
Segment wise Domestic Revenue Trends in IT-ITES
1.4 16
Industry
1.5 IT-ITES Industry Revenue Trends 24
1.6 Segment wise export Revenue Trends in IT-ITES Industry 25
Segment wise export Domestic Revenue Trends in IT-
1.7 26
ITES Industry
1.8 Major Indian IT companies 29
1.9 Industrial Modules at Techno Park 35
4.1 Gender 71
4.2 Department 72
4.3 Experience 73
4.4 Marital status 74
4.5 Skill based pay 75
4.6 Fair remuneration 77
4.7 Contribution of PF 79
4.8 Salary and fringe benefit 81
4.9 Salary during probation period 83
4.10 Importance to modernization and innovation 85
4.11 Training regarding latest technology 87
4.12 Opportunity to upgrade skills 89
4.13 Managerial support 91
4.14 Quality and support of managers 92
4.15 Hygienic working condition 93
4.16 Stress free work environment 94
4.17 Equality at work place 96
4.18 Respect and dignity at work place 97
4.19 Democratic setup at workplace 98
4.20 Clarity of responsibility and duties 99
4.21 Career advancement opportunity 101
4.22 Fair and transparent performance appraisal system 103
4.23 Leave policy 105
4.24 Spending time with family 106
4.25 Social engagement 107
4.26 Flexible working hours 109
4.27 Satisfaction of job compared to others 111
4.28 Data Table (Chi-square) 114
4.29 Expected Contingency Table 114
The output of Chi Square Test showing the influence of
4.30 115
qualification and remuneration
Marital Status of Respondents and their opinion on
4.31 116
supportive leadership
One-way ANOVA – Marital Status of Respondents and
4.32 117
LIST OF FIGURES
 Contents
Figure No: Page No:
4.1 Gender 71
4.2 Department 72
4.3 Experience 73
4.4 Marital status 74
4.5 Skill based pay 75
4.6 Fair remuneration 77
4.7 Contribution of PF 79
4.8 Salary and fringe benefit 81
4.9 Salary during probation period 83
4.10 Importance to modernization and innovation 85
4.11 Training regarding latest technology 87
4.12 Opportunity to upgrade skills 89
4.13 Managerial support 91
4.14 Quality and support of managers 92
4.15 Hygienic working condition 93
4.16 Stress free work environment 94
4.17 Equality at work place 96
4.18 Respect and dignity at work place 97
4.19 Democratic setup at workplace 98
4.20 Clarity of responsibility and duties 99
4.21 Career advancement opportunity 101
4.22 Fair and transparent performance appraisal system 103
4.23 Leave policy 105
4.24 Spending time with family 106
4.25 Social engagement 107
4.26 Flexible working hours 109
4.27 Satisfaction of job compared to others 111

BIBLIOGRAPHY
Textbooks
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12. Cascio, W. F. (1992). Managing Human Resources: Productivity, Quality of Work

Life, Profits, 22. New York: MC Graw-Hill, Inc.

13. Sangeeta Jain, "Quality of Work Life of Indian Industrial Workers" in Arya and
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Trivandrum Chand Books,p4.32

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Websites

 https://www.google.co.in/search?
q=www.nasscom&rlz=1C1HLDY_enIN744IN744&oq=www.nassc&aqs=chrome.1.69i57j0l5.57
50j0j7&sourceid=chrome&ie=UTF-8s

 https://www.google.co.in/search?
q=acis&rlz=1C1HLDY_enIN744IN744&oq=acis&aqs=chrome..69i57.2734j0j9&sourceid=chro
me&ie=UTF-8

APPENDIX
Questionnaire
Please tick the most appropriate options.

1. Gender
Male ( ) Female ( )

2. Department :
.

3. Total Experience in Years ( Please tick mark only one)

0-5 ( ) >5 to 10 ( ) >10 to 15 ( ) >15 to 20 ( ) >20 ( )

4. Marital Status ( Please tick mark only one)

Single ( ) Married ( ) Divorced ( )

5. I believe that remuneration in this organization is being paid according to individual

capabilities.
Strongly Agree ( ) Agree ( ) Undecided ( ) Disagree ( ) Strongly
Disagree ( )

6. My Knowledge and experience is counted and given due weightage while fixing up
my remuneration.
Strongly Agree ( ) Agree ( ) Undecided ( ) Disagree ( ) Strongly
Disagree ( )

7. I am satisfied with the facility of Contributory Provident Fund/Provident Fund

Strongly Agree ( ) Agree ( ) Undecided ( ) Disagree ( ) Strongly

Disagree ( )

8. Salary & fringe Benefits provided by the Organization ensures security and support
to me.
Strongly Agree ( ) Agree ( ) Undecided ( ) Disagree ( ) Strongly
Disagree ( )

9. Payment of salary in the probation period is fair and justifiable.

Strongly Agree ( ) Agree ( ) Undecided ( ) Disagree ( ) Strongly

Disagree ( )
10. I feel that this organization gives importance to modernization and innovation.

Strongly Agree ( ) Agree ( ) Undecided ( ) Disagree ( ) Strongly

Disagree ( )

11. Employees of this organization are provided with training regarding latest
techniques to improve job performance.

Strongly Agree ( ) Agree ( ) Undecided ( ) Disagree ( ) Strongly

Disagree ( )

12. I get plenty of opportunities to upgrade my skills/knowledge

Strongly Agree ( ) Agree ( ) Undecided ( ) Disagree ( ) Strongly

Disagree ( )

13. I am able to get along with my managers

Strongly Agree ( ) Agree ( ) Undecided ( ) Disagree ( ) Strongly
Disagree

14. I am satisfied with the quality of managerial support/ cooperation of my managers.”

Strongly Agree ( ) Agree ( ) Undecided ( ) Disagree ( ) Strongly
Disagree ( )

15. This organization provides me with Hygienic working conditions.

Strongly Agree ( ) Agree ( ) Undecided ( ) Disagree ( ) Strongly
Disagree ( )

16. I perceive that working in this organization is not stressful to me.

Strongly Agree ( ) Agree ( ) Undecided ( ) Disagree ( ) Strongly

Disagree ( )

17. I believe that there is “Equality at the workplace” in this organization.

Strongly Agree ( ) Agree ( ) Undecided ( ) Disagree ( ) Strongly

Disagree ( )
18. I feel that there is Respect and dignity at the workplace.

Strongly Agree ( ) Agree ( ) Undecided ( ) Disagree ( ) Strongly

Disagree ( )

19. I perceive that there exists a democratic set up within this organization wherein my
concerns/demands can be raised.

Strongly Agree ( ) Agree ( ) Undecided ( ) Disagree ( ) Strongly

Disagree ( )

20. I have full clarity of responsibilities, duties and accompanying authority regarding
my work.

Strongly Agree ( ) Agree ( ) Undecided ( ) Disagree ( ) Strongly

Disagree ( )

21. I have got career advancement opportunities in this organization.

Strongly Agree ( ) Agree ( ) Undecided ( ) Disagree ( ) Strongly

Disagree ( )

22. I feel that the performance appraisal/review system in this organization is fair and
transparent.

Strongly Agree ( ) Agree ( ) Undecided ( ) Disagree ( ) Strongly

Disagree ( )

23. I am satisfied with the leave policy of this organization

Strongly Agree ( ) Agree ( ) Undecided ( ) Disagree ( ) Strongly

Disagree ( )

24. I am getting sufficient time to spend with my family and children.

Strongly Agree ( ) Agree ( ) Undecided ( ) Disagree ( ) Strongly

Disagree ( )

25. I am getting sufficient time to spend with my friends and colleagues for social get
together.
 Strongly Agree ( ) Agree ( ) Undecided ( ) Disagree ( ) Strongly
Disagree ( )

26. This organization has Flexible working hours.

Strongly Agree ( ) Agree ( ) Undecided ( ) Disagree ( ) Strongly

Disagree ( )

27. How do you feel about your job when you compare with the others of the same sex,
age and qualification?
a) Among the most satisfied of all ( )
b) Somewhat more satisfied than the general run of people ( )
c) Above Average ( )
d) Somewhat less satisfied than the great majority of people ( )
e) Among the most dissatisfied of all ( )