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04 Building inauguration 12 Workshop Repairs
Endress+Hauser strengthens New flow calibration centre
sales operation in South Africa
6 Main Feature
Calibration - the
science of applied accuracy
2 Contents
Another year gone by – I am sure like me many of you are wondering how
this happened.
Business wise it has not been an easy year. The Rand has continued to
fall and resource prices are still low. 20% to 30% increases in the prices
of imported capital equipment has meant that project and maintenance
budgets are squeezed. Some projects put on hold and some cancelled.
Continued labour unrest and above inflation increases results in a
perception that South Africa is a risky environment to invest.
To friends, customers and colleagues alike I would like to wish you all a
peaceful and safe festive season and good luck for the new year to come.
With regards.
4 What is in the news?
Inauguration ceremony in Sandton, Johannesburg: Rob MacKenzie, Managing Director of Endress+Hauser South Africa, Garth Strachan, Office of
the Deputy Director General, Department of Trade and Industry, and Klaus Endress, CEO of the Endress+Hauser Group (from left), cut the ribbon.
Endress+Hauser strengthens
sales operation in South Africa
Modern office facility in Johannesburg lays foundation for further growth.
In the presence of CEO Klaus Endress and numerous strengthen customer relationships.
guests of honor from government and industry, the new In addition to offices and conference rooms, the two-
Endress+Hauser South Africa headquarters was officially story open-plan building offers employees social
opened on 3 October 2013. The new building, situated interaction zones and a cafeteria with covered patio.
on the existing site, houses more than just spacious A direct link to the existing building ensures smooth
offices and meeting rooms for the 80 or so employees in operation. This original building, which opened in
Sandton. Of the 1,500 square meters of total floor space 1987, has been converted into an expanded logistics
in the new building, 600 square meters are dedicated to and service center including warehouse, staging area,
maintaining customer contact. A spacious reception area, workshops and a flow calibration center. In total the
training rooms and a 100-seat auditorium are designed two buildings in Sandton boast 3,700 square meters of
to facilitate the exchange of knowledge and to further floor space.
Inauguration ceremony for Endress+Hauser 5
Room for further growth today’s leading providers of process control technology,”
“This new facility relieves space shortages and provides an explains Rob MacKenzie, who oversees around 120
ideal environment for working with our customers,” says Endress+Hauser employees in South Africa. In order to
Rob MacKenzie, Managing Director of Endress+Hauser optimally manage its customers, the company maintains
South Africa. “We now have the right conditions for offices in four cities around the country in addition to its
further growth in the sub-equatorial African market.” headquarters in Sandton. The expanded headquarters also
supports sales partners in around a dozen African countries
“This new facility relieves space south of the equator. The first Endress+Hauser factory on
the African continent is also close by: With 25 employees
shortages and provides an ideal located in Benoni near Johannesburg, Endress+Hauser
Pyrotemp produces temperature sensors for the local
environment for working with our primaries, metals and petrochemical industries.
customers,”
Rob MacKenzie
The Endress+Hauser Group
Endress+Hauser invested 43 million ZAR (3.3 million
euros) in the expansion. A high value was placed on an Endress+Hauser is a global leader in measurement
energy-efficient design. The environmentally-friendly instrumentation, services and solutions for industrial
building features a sophisticated air-conditioning system, process engineering. The Group employs more than
solar panels and motion-sensitive lighting. 10,000 personnel across the globe, generating net
South Africa is an important gateway to the African sales of 1.7 billion euros in 2012.
continent for Endress+Hauser. The measurement and
automation technology specialist established a subsidiary Structure
on the southern tip of Africa in 1984. “We are one of With dedicated sales centers and a strong network
of partners, Endress+Hauser guarantees competent
worldwide support. Our production centers in 11
countries meet customers’ needs and requirements
quickly and effectively. The Group is managed and
coordinated by a holding company in Reinach,
Switzerland. As a successful family-owned business,
Endress+Hauser is set for continued independence and
self-reliance.
Products
Endress+Hauser provides sensors, instruments,
systems and services for level, flow, pressure and
temperature measurement as well as analytics and
data acquisition. The company supports customers
with automation engineering, logistics and IT services
and solutions. Our products set standards in quality
and technology.
Klaus Endress, CEO of the Endress+Hauser Group and Rob MacKenzie,
Managing Director of Endress+Hauser South Africa.
Industries
We work closely with the chemical, petrochemical,
food & beverage, oil & gas, water & wastewater, power
& energy, life science, primaries & metal, renewable
energies, pulp & paper and shipbuilding industries.
Endress+Hauser supports its customers in optimizing
their processes in terms of reliability, safety, economic
efficiency and environmental impact.
History
Founded in 1953 by Georg H Endress and Ludwig
Hauser, Endress+Hauser has been solely owned by the
Endress family since 1975. Led by Klaus Endress since
1995, the Group has developed from a specialist in
level measurement to a provider of complete solutions
for industrial measuring technology and automation,
with constant expansion into new territories and
markets.
Gateway to the African market: Endress+Hauser South Africa opened a
new building in Johannesburg.
6 Main Feature
Main Feature 7
Calibration
The science of applied accuracy
Accuracy – it’s the one test no flowmeter can afford to fail. Why? Because
accuracy equals money: “A customer paying 100 dollars per barrel (of crude oil)
and edging an improvement of only 0.1% on inaccuracy for 100 000 barrels per
day could be looking at 3.6 million dollars a year in additional profit,” explains
Reinhold H. Bietzker, Endress+Hauser’s Global Industry Manager Oil & Gas.
• Calibration
In simple terms, the purpose of a calibration is to ascertain whether
deviations are present. Calibration occurs first in the factory after
manufacturing and then again after the device has been in operation for
some time. Calibration then allows for the correction of either condition,
thus restoring accuracy.
• Measurement uncertainty
Uncertainty is the most important quality criterion in any comparison
between calibration facilities. The uncertainty percentage expresses the
possibility that errors could have occurred during the calibration process
– thus, the smaller the figure of uncertainty the better. Good uncertainty
ratings will appear suspect to experienced quality auditors unless they
are derive from accepted standards or were obtained through accredited
calibration laboratories.
• Accreditation
Accreditation refers to the formal recognition of a body’s technical
competence in performing specific services, such as calibration. Only
8 Main Feature
weighing scales, and compared with facilities and laboratory layouts on that boasts the following ‘world’s
the reading shown by the “device which they are calibrated. Measuring best’ measurement accuracies (i.e.
under test”. uncertainties better than ±0.1% are measurement uncertainty values):
achievable by modern magmeters and, standard weights (for testing scales):
Volumetric method even more significantly, by Coriolis ± 0.0016%;
A container of precisely known mass flowmeters. On account of this calibration rig: ± 0.015%
capacity is used for volumetric performance, they are often employed (gravimetric), ± 0.021% (volumetric);
comparison. This container can have as secondary standards for gauging and traceable accuracy of the devices
a scale for reading the volume, or it less accurate flowmeters. If reference under test: ± 0.05%.
can be fitted with one or more limit meters showing sufficient long-term
switches that start, stop or divert the stability and precision are available, To put the above figures into a more
flow of fluid. they can be utilised in master-slave colourful context, consider the
calibration configurations. This following example: the calibration
Gravimetric method is one of the methods used in the rig’s gravimetric deviation of ±
Softened water from a tank of Endress+Hauser calibration centers. 0.015% from the reference value
adequate capacity is circulated The “master” consists of specially amounts to about the contents of one
through the “device under test” until synchronised mass flowmeters or champagne glass in one thousand
the system settles to the desired electromagnetic flowmeters. The litres of water!
measuring range. Once this status reference Signal for the “device
has been achieved, a flow diverter under test” is the mean value from As an international player, it
switches reproducibly at a very high the masters, set up for the nominal goes without saying that all
speed and the diverted quantity of diameter of the “device under test”. Endress+Hauser’s flow calibration
fluid flows to the weighing tank. The tolerance bandwidth is ±0.1%. facilities are accredited by different
An electronic switch is tripped at national authorities – including for
the same time to start a frequency Endress+Hauser’s international example SAS, A2LA and CNAS – in
or pulse counter. As soon as the calibration rigs accordance with ISO/IEC 17025.
desired quantity of water is in the The overseas calibration facilities of Since all test resources are seamlessly
tank, the flow diverter switches Endress+Hauser combine 25 years traceable back to national standards,
back to its initial position and the of experience in the construction of customers can invariably look to
switch for the frequency counter is calibration systems using cutting- Endress+Hauser to provide the same
closed. The results obtained by the edge metrology and automation uniformly high standard of quality,
weighing tank and the frequency technology. Instruments with a pipe be it in product quality or in field
counter are subsequently compared; diameter ranging from as little as testing of their process facilities.
if a discrepancy is found, the “device 1mm to as large as 2m (DN 1 to 2 SCS calibration certificates issued by
under test” is adjusted so as to 000) can all be accommodated on Endress+Hauser are accepted by all
minimise it (adjustment of the the company’s accredited traceable ISO member states.
calibration factor). calibration rigs.
No Drop
Certification
for Water Supply
Authorities
Since the inception of the Blue and Green Drop For the 2013/14 evaluation, Water Supply
assessment for water and waste water plants in authorities will have a new measurement added
2009, huge strides have been made in the consistent onto their Blue Drop scorecard: Water Use
improvement of these plants. Also the attitude and the Efficiency and water loss management and only
skill of the operators and plant managers are changing points 1 and 5 above will be measured on the
for the better. There are also consistent enhancements of first cycle of the “No Drop” scorecard. This will
the measurement criteria which force positive behaviour give WSAs chance to start their planning and
change in the industry. implementation and to see where they stand
One area that was lacking attention by the municipalities
was their water use efficiency. This requires urgent “when rolled out,… we will
attention as the level of water losses is unacceptable in most,
if not all, municipalities. Core strategy 6 of the National be able to save 619 million
Water Resource Strategy reads: “Implementing water use
efficiency, conservation and water demand management is a
cubic meters of water,
non-negotiable principle” closing the country’s water
The instruction to Water Authorities is to:
gap by 3.5% by 2025”
• Reduce water losses and increase water use efficiency Minister of Water Affairs, Edna Molewa
• Promote water savings through incentive-based programs
• Fast track the National Government’s plan of action
target of 15% reduction of water losses in 2014 regarding water losses.
The weighting and
What is the state of Non-Revenue water (unbilled water) in measurement of the
South Africa? other points will be
• The total of non-revenue water for South Africa as a implemented over
whole is 36.8%. 5.4% is through leakages (real losses) the following
• 15% of Water Supply Authorities (WSA) have not 3 cycles of
submitted water loss information in 6 years measurement.
• 45% of WSAs submitted poor or erratic water loss info With this plan fully
that is of low value rolled out South
• South Africa’s average water consumption per capita per Africa should be able
day is 238 liters/c/d where the international average is to save 619 million
178 l/c/d. cubic meters of water
by 2025.
Clearly this indicates that something needs to be done and
hence the systematic roll-out of the “No Drop” assessment
will start in 2013/14. When the program is fully rolled out,
WSAs will be measured and evaluated on the following 7
main catagories:
1. Strategy, planning and implementation
2. Asset management
3. Technical skills
Enquiries:
4. Credibility and accountability
Hennie Pretorius
5. Compliance and performance
Industry manager: Water and waste water
6. Local regulation
hennie.pretorius@za.endress.com
7. Customer care
12 Flow calibration
It is exciting times at the Endress+Hauser Sandton twenty other Flow Calibration Centres across the globe
Workshop! will be completed. This will benchmark the individual
In our new building, we have invested in a new workshop performance capabilities and will also highlight any
facility, analytical lab, calibration equipment and a state- possible areas for improvement.
of the art Flow Calibration Centre.
We are in the process of applying for SANAS 17025
The new Flow Calibration Centre was designed by accreditation for our local Flow Calibration Centre.
Endress+Hauser Process Solutions (PCPS), in Switzerland, With this investment Endress+Hauser – South Africa is
specifically for Endress+Hauser - South Africa. The new now well positioned to support our customers with high
Flow Calibration Centre can accommodate flow meter quality and traceable workshop flow calibration and
sizes, for flow calibrations from DN08 to a maximum size verification.
of DN100.
Customer Training
“Preparing for optimised Reactive Maintenance”
What is the importance of Customer Training for the Installed Base?
Technical training is a vital part Cost savings due to less production Our training team offers training on
of reactive maintenance planning loss and enhanced efficiency of the all products and services found within
(breakdown planning). Suitably Installed Base instrumentation are the Endress+Hauser basket, as well
trained maintenance personnel are also direct benefits. as an ever increasing portfolio for 3rd
integral to effective and timeous party hardware and technology.
response to breakdown situations. An important maintenance
Of course, breakdowns are the most consideration is that reactive The importance of training cannot
unfavourable maintenance situation maintenance strategies do not only be ignored: optimised maintenance
that a process faces. These reactive depend on trained personnel! Other is possible when “theory and practice
events lead to loss of production and factors to be considered are spare meet”. This value can be unlocked
these in turn have a financial, and in parts holding strategies, tooling by effective and
most cases, quality impact. requirements and management, and relevant training of
approved service provider support your maintenance
Training is the ideal platform for definitions. Endress+Hauser’s Added team.
companies to improve their in-house Value Services Team can consult
skills as well as ensuring that new with, and support you in this strategy
technologies are kept abreast of. development.
Training also serves to motivate the
employee and maximise their value Training courses facilitated by
to the maintenance team that they Endress+Hauser provide the
are part of. Training, combined with a participants with the necessary skills
personal development plan, cultivates and techniques. This content has both
an environment of success and growth, a theoretical and practical (hands-on)
thereby enhancing the sustainability of focus. Training is offered based upon
the Installed Base availability. a 3-tier format: basic, advanced and
Enquiries:
finally expert levels. A conclusion
Glenn Smith
Direct benefits of training to the to each training session is a formal
Added Value Services,
employer include a maintenance team assessment of both the theoretical
Development Manager
that has the capability of reacting and practical content covered in the
glenn.smith@za.endress.com
to, and minimising, plant outages. respective training session.
16 All-in-one
All-in-one
Measuring, calibrating and documenting – the new Memobase
Plus offers everything for highly efficient sensor management.
Analysis in
simple terms
Understanding the in and outs of liquid analysis is no simple task. In
each wazzup, I explain a measuring principle or a method of operation.
This time: two-wire vs. four-wire.
A good sensor alone is not much use if Example: Liquiline CM44x Four-
the information cannot be evaluated.
Transmitters take on this task by
wire transmitters can support
multiple analog outputs and “speak” i Wires and channels
A “wire” refers to the
convert- ing the sensor’s signal into an with PROFIBUS DP, HART, Modbus connection from the control
electrical signal and sending it to the or Ethernet. They are workaholics system to the transmitter;
process control system. But what do and, in the case of the Liquiline “channel” refers to the connection
the terms “two-wire” and “four-wire” CM44, multitaskers. Power and from the transmitter to the
mean in this context? communications run in parallel on sensor. Accordingly, Liquiline
separate pairs of wires. This is the CM44 is a four-wire device with
Example: Liquiline CM42 Digital way to get signals racing to their up to 8 channels. Liquiline CM42
two-wire technology based on HART, destination and a lot more current is is a two-wire device with one
PROFIBUS PA or Foundation Fieldbus transmitted. This does not just allow channel.
fieldbuses. In this case, the current power-hungry sensors like a turbidity
and communication signals are sent
over the same line: one wire for the
sensor or Viomax to be connected,
it even allows multiple sensors to be i Fieldbuses A fieldbus
protocol is the “language”
way there and one wire for the way connected simultaneously. This saves that a control system and field
back. Sometimes this can get a bit on costs compared to having many, devices share. It is what makes
crowded. Not much current flows at 4 single pairs of transmitter sensors. efficient process automation
to 20 mA, so only “modest” sensors possible in the first place.
can be connected: one pH/redox, But the installation has to be planned
conductivity or oxygen sensor per well and with precision to utilize the
Liquiline CM42. strengths of four-wire technology
fully, since the lightning-fast signal Questions,requests,
Even the signals move forward com- transmis- sion is sensitive and can suggestions?
paratively slowly. The advantage: pose problems if there are installation What would you like to have
Communication is less sensitive to errors. This complex overall system explained in simple layman’s
interference due to the low speed. also makes Ex certification much terms? Drop me a mail at
In addition, the Liquiline CM42 more costly, which is why the jan.swart@za.endress.com
is available in a version for use in Liquiline CM44 has to do without it.
hazardous areas.
AFRICA-in-FOCUS
The year end is approaching fast and the Management Past Marketing Events
team has already submitted proposed Sales Budget Endress+Hauser have recently hosted 2 main exhibition
numbers for 2014. When this happens, all of us suddenly events, in collaboration with our Representatives in
realize how fast the year has gone past, we reflect on past Botswana and Namibia.
and present issues and we certainly ponder the New Year
and its challenges. Botswana – Electra Mining 2013
Endress+Hauser and Instrumentation Services participated
Endress+Hauser Africa’s business, has certainly had some in the first Electra Mining Exhibition held in Botswana at
challenges in 2013 with some projects not realizing, the Fairgrounds in Gabarone. The event was well attended
but we stood firm through the challenges and remained by both exhibitors and delegates alike and we hosted more
focused on our clients objectives and needs. In this regard, than 200 engineers, managers and decision makers of the
we are driving the Sales goals and budgets, towards mining sector and associated sectors on our stand. E+H
double digit growth in excess of 25%, for the African also provided training to 63 delegates, in respect of E+H
market for 2013. Instrumentation for Flow, Pressure, Level, Temperature
and Analytics.
The current Exclusive Sales Representative Model, adopted
by Endress + Hauser in the mid 2000’s, made it possible
for Endress+Hauser to focus on 11 Sub Equatorial and
East African countries.
Enquiries:
Hannes Ackermann
Africa Sales Manager
hannes.ackermann@za.endress.com
Namibia - 9th IWater Re-Use Conference
Local temperature certification and testing 19
Local temperature
certification and testing
• e-Procurement involves electronic data transfers to can be exchanged between computer programs of two
support operational, tactical and strategic procurement. separate organizations.
• e-Procurement has therefore been around for much • Nowadays, e-Procurement is often supported by
longer than the term itself which first came into usage internet technologies and is becoming more prevalent
after the establishment of the internet in the 1990s. as displayed in the chart.
• From the 1960s until the mid 1990s, e-Procurement • e-Procurement is more than selling goods and services
primarily took the form of electronic data interchange online: it’s using online resources and tools to do
(EDI). business better - more efficiently and productively. It’s
• EDI is an application whereby electronic messages about making and saving money online.
Endress+Hauser e-Procurement offerings
Endress+Hauser offers you comprehensive tools for your procurement process. From the first piece of information to the
delivery status – the entire procurement chain is now available online via your browser, offline on your computer or as
an integrated solution adapted to suit your procurement process.
www.endress.com/e-business
Online Solutions
By using the Online Shop (www.za.endress.com/shop) you will be able to achieve the following benefits:
• The quickest & easiest way to order Endress+Hauser products
• The entire procurement chain online – from the first piece
of information to the delivery status
• All updated products & prices available 24/7
• Available only with a web browser
• Save time and costs during purchasing phase
• Quality, transparency, flexibility and autonomy
Use of the Online Shop is FREE OF CHARGE
Integrated Solutions
Solutions adapted to suit your specific procurement process.
• Electronic catalogs (e-Catalog) - The easiest solution for repeat ordering of products. Custom-made catalogs adapted
to suit your needs with your conditions. Simple, error-free repeat ordering. Ideal solution for the procurement of
standardized products (e.g. in MRO business)
• Shopping cart interface (e.g. OCI, Ariba punchout) - The flexible solution for any requirement. Integration of our
OCI configurator in your e-Procurement processes. Ariba punchout directly to the Endress+Hauser Online Shop. No
expenditure required for data maintenance or updates. High level of flexibility due to complete functionality of the
online shop.
• ERP to ERP integration - Connecting business processes – All transaction data for quotations, orders, order
confirmations and invoices is efficiently exchanged between the ERP systems.
• Directly or indirectly via Marketplaces (e.g. M2North, Quadrem, Webportunities, etc)
Benefits of e-Procurement
• Reduced procurement process costs (60%)
• Increased process control and quality
• Faster product delivery
• More flexibility (24/7) Enquiries:
Deshini Govender
So, are YOU ready for e-Procurement. e-Business Specialist
Contact us for assistance and let us help YOU make deshini.govender@za.endress.com
your procurement easier and quicker
22 Endress+Hauser Seminars