SAB CHCDIV001 Work With Diverse People CHCCCS023 Support Independence and Wellbeing

STUDENT
ASSESSMENT
BOOKLET
CHC33015
C ERTIFICATE III IN I NDIVIDUAL SUPPORT
SUPPORTING OTHERS
CHCDIV001 Work with diverse people
CHCCCS023 Support independence and wellbeing
Student first name: ________________________________________________________________________________________________________
Student last name: ________________________________________________________________________________________________________
Street Address: 1374 Logan Road Mt Tel: 1300-831-661 / (07) 3420 5861
Gravatt, QLD 4122 Mob: (04) 5858-2787
Postal Address: PO Box 6803, Upper Fax: (07) 3319-7259
Mount Gravatt, QLD 4122
© 2015 RTO Advice Group Pty Ltd
Eduworks Resources is a division of RTO Advice Group Pty. Ltd.
Cover image © Shutterstock www.shutterstock.com

ASSESSMENT OVERVIEW
This Student Assessment Booklet includes all your tasks for assessment of the units:
 CHCDIV001 Work with diverse people
 CHCCCS023 Support independence and wellbeing.
ABOUT YOUR ASSESSMENTS

This cluster requires that you complete 5 assessment tasks. You are required to complete all tasks to demonstrate
competency in these units.
Assessment Task About this task
Assessment Task 1: Written questions You must correctly answer all 30 questions.
Assessment Task 2: Case studies There are six case studies in this task. You are to read and
complete the questions related to each.
Assessment Task 3: Project – Cultural You are to reflect on your own experiences of culture and
reflections diversity.
Assessment Task 4: Project – Cultural You are to research a number of different cultures.
research
Assessment Task 5: Workplace observation You will be observed assisting three clients with activities of daily
living.
Supporting resources
You may like to look at the following websites, books and documents for more information about the topics related
to this cluster:
 Arnott, G 2011, The Disability Support Worker, Pearson Australia, Frenchs Forest, NSW.
 Croft, H 2013, The Australian Carer 3rd edn, Pearson Australia, Frenchs Forest, NSW.
How to submit your assessments

When you have completed each assessment task you will need to submit it to your assessor.
Instructions about submission can be found at the beginning of each assessment task.
Assessment Task Cover Sheet

At the beginning of each task in this booklet, you will find an Assessment Task Cover Sheet. Please fill it in for each
task, making sure you sign the student declaration.
Your assessor will give you feedback about how well you went in each task, and will write this on the back of the Task
Cover Sheet.
Make sure you photocopy your written activities before you submit them – your assessor will put the documents you
submit into your student file. These will not be returned to you.
Assessment appeals
You can make an appeal about an assessment decision by putting it in writing and sending it to us. Refer to your
Student Handbook for more information about our appeals process.
DOCUMENT1 CHC33015 CERTIFICATE III IN INDIVIDUAL SUPPORT

Apex Training Institute Page 3
Assessment plan
The following outlines the requirements of your final assessment for this cluster. You are required to complete all
tasks to demonstrate competency in these units.
Your assessor will provide you with the due dates for each assessment task. Write them in the table below.
Assessment Requirements Due date
1. Written questions
2. Case studies
3. Project – Cultural reflections
4. Project – Cultural research
5. Workplace observation
AGREEMENT BY THE STUDENT
Read through the assessments in this booklet before you fill out and sign the agreement below. Make sure you sign
this before you start any of your assessments.
Have you read and understood what is required of you in terms of assessment?  Yes  No
Do you understand the requirements of this assessment?  Yes  No
Do you agree to the way in which you are being assessed?  Yes  No
Do you have any special needs or considerations to be made for this assessment? If yes,  Yes  No
what are they?
__________________________________________________________________________________________________________________________
Do you understand your rights to appeal the decisions made in an assessment?  Yes  No
Student name: ___________________________________________________________________________________________________________
Student signature: ___________________________________________________________________ Date: ___________________________
Assessor name: __________________________________________________________________________________________________________
Assessor signature: __________________________________________________________________ Date: ___________________________

ASSESSMENT TASK COVER SHEET – ASSESSMENT TASK 1
Students: Please fill out this cover sheet clearly and accurately for this task.
Make sure you have kept a copy of your work.
Name:
Date of birth: Student ID:
Cluster: Supporting Others

Units:
Student to complete Assessor to complete
Resubmission? Student Sufficient/

Assessment Task Y/N initials insufficient Date
Written questions
STUDENT DECLARATION
I _____________________________________________________________________ declare that these tasks are my own work.
None of this work has been completed by any other person.
I have not cheated or plagiarised the work or colluded with any other student/s.
I have correctly referenced all resources and reference texts throughout these assessment tasks.
I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.
Student signature: _______________________________________________________________________________________________________
Student name: ___________________________________________________________________________________________________________
Date: ____________________________________________________________________________________________________________________

ASSESSOR FEEDBACK
Assessors: Please return this cover sheet to the student with assessment results and feedback.
A copy must be supplied to the office and kept in the student’s file with the evidence.
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
Assessor signature: ______________________________________________________________________________________________________
Assessor name: __________________________________________________________________________________________________________
Date: ____________________________________________________________________________________________________________________

ASSESSMENT TASK 1: WRITTEN QUESTIONS
TASK SUMMARY:
 This is an open book test – you can use the Internet, textbooks and other documents to
help you with your answers if required.
 You must answer all 30 questions correctly.
 Write your answers in the space provided.
 If you need more space, you can use extra paper. All extra pieces of paper must include
your name and the question number/s you are answering.
 You may like to use a computer to type your answers. Your assessor will tell you if you can
email them the file or if you need to print a hard copy and submit it.
WHAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT?

 Access to textbooks and other learning materials.
 Access to a computer and the Internet (if you prefer to type your answers).
WHEN DO I DO THIS TASK?

 You will do this task in the classroom or for homework – your assessor will advise.
 Write in your due date as advised by your assessor: _______________________________________________
WHAT DO I NEED TO DO IF I GET SOMETHING WRONG?
If your assessor marks any of your answers as incorrect, they will talk to you about resubmission. You will need to do
one of the following:
 Answer the questions that were incorrect in writing.
 Answer the questions that were incorrect verbally.

QUESTION 1
a) Describe what diversity means in the workplace.
Diversity means having distinct or unlike elements. In a workplace, diversity means employing people who may
be different from each other and who do not all come from the same background. The differences may be those of
national origin, physical appearance, religion, education, age, gender, or sexual orientation.
b) What are the advantages and disadvantages of culture and diversity in the workplace? Provide at least 3
examples of each.
Advantages of culture and diversity
Example 1: This design allows each team member to focus on their strengths.
Example 2: It increases the number of job opportunities for minority workers.
Example 3: Diversity in the workplace exposes societal bias.

Disadvantages of culture and diversity
Example 1: Diversity can create workers who are over-qualified for some jobs.
Example 2: Diversity in the workplace can create too many opinions.
Example 3: Diversity in the workplace can create communication problems.
QUESTION 2
How could you develop or improve your social and cultural awareness? Provide at least three strategies. .
Strategy 1 Get training for global citizenship
Strategy 2 Celebrate traditional holidays, festivals, and food.
Strategy 3 Bridge the culture gap with good communication skills.

QUESTION 3
Provide at least 3 methods of improving and promoting inclusiveness of culture and diversity in the workplace.
Method 1: Offer Implicit Bias Training -- for Everyone
Method 2: Let People Learn by Doing
Method 3: Encourage Personal Evaluation
QUESTION 4
In one short paragraph, briefly explain how everyone is responsible for cultural inclusiveness.
Cultural inclusiveness addresses and supports the needs of people from diverse cultures, and values their unique
contribution. It involves ongoing awareness raising, where negotiations and compromise may be necessary.

QUESTION 5
In what instances would you need to seek assistance from other people or services such as interpreters? Provide at
least 3 examples.
Example 1: Medical consultations
Example 2: Treatment and procedure requirements/options
Example 3: Discussing test results
QUESTION 6
What regulations, standards or Act support culture and diversity in the workplace? Provide at least three.
1:
2:
3:

QUESTION 7
The new personal care workers are planning a night out to celebrate the end of their probationary period. The
team leader responsible for the new staff is organising dinner at a local pub advising staff they welcome to bring a
friend or partner. One of the new instructors Tom, is planning on bringing his partner of 5 years Dave. When the
news circulates to the team leader, he pulls Tom aside and tells him it would not be appropriate to bring his
partner as it may impact the reputation of the facility and cause discomfort among the other staff.
a) Is Tom being discriminated against? Explain your answer.
b) What legislation or relevant Acts protects this type of breach?

QUESTION 8
Jana’s team are organising a team barbecue lunch as part of their Friday activities. To organise the food, the team
sent around a survey so everyone could indicate their food preferences. Jana advised that she could not eat pork
as part of her Muslim culture. When Jana bit into her sausage during the lunch, she questioned the organiser on
what the meat was. She asked them whether they had seen her food preference on the survey. She was told that
they were not able to cater for her as the majority of the team opted for pork sausages and it would have
complicated the order.
a) Is this an example of cultural inclusiveness? Explain your answer.
b) How should the organiser of the lunch have responded to her request?

QUESTION 9
What are human rights?
Human rights are rights inherent to all human beings, whatever our nationality, place of residence, sex, national or
ethnic origin, colour, religion, language, or any other status. We are all equally entitled to our human rights without
discrimination. These rights are all interrelated, interdependent and indivisible.
QUESTION 10
a) Describe at least 3 effective strategies that could assist with communication when there is a language barrier.
Strategy 1: Speaking slowly and clearly
Strategy 2: Maintaining a normal volume
Strategy 3: Using clear and simple language

b) How effective is visual imagery when communicating information to ethnic groups? Provide at least three
examples of universal imagery or colours used within the workplace (you may draw examples where required).
Example : Gives better retention of information
Example 2: It helps in achieving consistency
Example 3: It saves time
QUESTION 11
What are some benefits of culture and diversity on Australian employment and economy? Provide at least 5.
1. Increased productivity.
2. Improved creativity.
3. Increased profits.
4. Improved employee engagement.
5. Reduced employee turnover.

QUESTION 12
Describe at least three issues a client who is intersex or transgender may experience during their everyday living.
Issue 1: Violence, discrimination and abuse.
Issue 2: Health disparities.
Issue 3: Reduced social connection.
QUESTION 13
In a short paragraph, describe at least three cultural biases or social expectations which may exist when working with:
a) Someone of a young age.

b) Someone of an older generation
QUESTION 14
a) Elsie is 80 years old. She lives on her own in an old country property five kilometres from town. Her nearest
neighbour lives over 500 meters away and is often away from home. Elsie does not have a mobile phone. The
house needs repair as the roof is leaking but Elsie does not have the money for this.
 What safety and security risks does Elsie face?

 What strategies could be put in place to reduce Elsie’s safety and security risks? (List at least four.)
Strategy 1:
Strategy 2:
Strategy 3:
Strategy 4:
b) Gianni lives alone at home. His eyesight is deteriorating rapidly however he is fiercely determined to stay in his
own home until he dies. He walks to the shops each day at 10.00am for his shopping but is finding that harder
and harder with his bad eyesight. The town where he lives is not the same as it was when he moved there fifty
years ago. In those days it was a nice country town – now it is a growth area in the outer suburbs of
Melbourne. There is a large problem in the area with high rates of unemployment and large rates of
methamphetamine use.
 What safety and security risks does Gianni face?

 What strategies could be put in place to reduce the safety and security risks of Gianni? (List at least four.)
Strategy 1:
Strategy 2:
Strategy 3:
Strategy 4:
QUESTION 15
Lois is 50. She has had a stoke which has left her paralysed down her right side. Her needs are being assessed.
Through the assessment process it has been noted that
Lois has the following needs:
 Lois is very keen to remain living in her home. Her son comes in to visit twice a week and there are neighbours

who can assist with shopping etc
 Needs assistance to shower and dress
 Lois is right handed so paralysis on right hand side is restricting her ability to do many activities of daily living
 Lois finds it difficult to walk with the crutches she was given when coming out of hospital. She is able to walk
but does not think the crutches give her enough stability
 Lois is worried about her security. She wonders about getting a personal alarm
 Enjoys knitting but finds this impossible while her right hand is paralysed. She feels she needs something to do
– perhaps learn a new language
 Lois loves her garden. It is breaking her heart to see all the weeds growing.
a) Make a list of resources that would assist Lois. (List at least eight.)
1:
2:
3:
4:
5:
6:
7:

8:

b) What strategies could be put in place to increase Lois’s strength that she has lost due to the stroke? List 3 strategies and explain how these would benefit Lois and how the
carer could support Lois in each process.
Strategies for Lois Benefits Carer support
DOCUMENT1 CHC33015 CERTIFICATE III IN INDIVCIUDAL SUPPORT

QUESTION 16
a) Provide two reasons why aged care clients may feel disempowered.
b) Provide two strategies that can enable clients to be empowered in relation to their care.
Strategy 1:
Strategy 2:
QUESTION 17
Write down the definition of the terms in the table below.
Term Definition
Sexuality Sexuality is a key part of human nature. People with intellectual disability experience the
same range of sexual thoughts, attitudes, feelings, desires, fantasies and activities as
everyone else. Sexuality has psychological, biological and social aspects and is influenced
by individual values and attitudes

Term Definition
Personal identity Personal identity is the concept you develop about yourself that evolves over the course
of your life. This may include aspects of your life that you have no control over, such as
where you grew up or the color of your skin, as well as choices you make in life, such as
how you spend your time and what you believe.
Spirituality Spirituality is a broad concept with room for many perspectives. In general, it includes a
sense of connection to something bigger than ourselves, and it typically involves a search
for meaning in life. As such, it is a universal human experience something that touches us
all.
Cultural identity Cultural identity is the identity or feeling of belonging to a group. It is part of a person's
self-conception and self-perception and is related to nationality, ethnicity, religion, social
class, generation, locality or any kind of social group that has its own distinct culture.
QUESTION 18
a) In the table below, list some indicators you may observe in an older person who is subject to abuse. You must list
at least 3 indicators for each form of abuse.
Type of abuse Indicators of abuse (list at least 3 for each type)
Financial Gives you “allowances” or “budgets” without your input.
Requiring you to account for everything you spend.
Feels entitled to your money or assets.
Sexual
Pain / itching in genital or anal areas.

Type of abuse Indicators of abuse (list at least 3 for each type)
Depiction of sexual acts in artworks.
Inappropriate expressions of affection.
Physical
Regression, over-compliance, lack of communication.
Avoidance of physical contact.
Extremities covered by clothing, even in warm weather.
Psychological
Emotional neglect and isolation
Jealousy. They accuse you of flirting or cheating on them
Depiction of violence in artworks
b) If you suspected that a client was being abused, do you have an obligation to report it? Explain your answer.

c) In the table below, list some indicators you may observe in an older person who is exhibiting emotional issues.
You must list at least three indicators for each type of issue:
Emotion Indicators of emotional issue
Prolonged sadness
Distress
Anxiety
Lack of engagement
Heightened level of emotional

expression

Emotion Indicators of emotional issue
QUESTION 19
In one paragraph, describe one common myth that surrounds sexuality in older people, and why this myth is not true.
MYTH: Older adults are unable to have sex because their bodies are too old or sick.
FACT: Some changes within the aging body can alter or complicate sexual expression and declines in sexual
functioning may occur, but desire and interest remain. The use of medications to treat sexual dysfunction in both
men and women has made it possible for people to remain sexually active late into life. One study revealed 61
percent of people over 60 said their sex life today was the same or better than in their 40s, and 26 percent of
those over 75 remain sexually active.
QUESTION 20
a) List 3 health risks involved in poor dental hygiene.
Risk 1: Heart Disease: Endocarditis and Cardiovascular Disease.
Risk 2: Pregnancy Problems – Preterm birth, low birth weight, or infections of the newborn.
Risk 3: Alzheimer's and Dementia.

b) List five ways that exercise improves health.
1: Exercise controls weight
2: Exercise combats health conditions and diseases
3: Exercise promotes better sleep.
4: It Can Reduce Your Risk of Chronic Disease.
5: It Can Help Your Brain Health and Memory.
c) Why is support with personal hygiene important in aged care?

Encouraging and helping to maintain personal hygiene and grooming is vital to enabling the elderly person to
feel the best they can in their senior years, as well as maintaining their dignity and self-esteem. The level of help
required for an elderly person will depend on their health status and ability.
d) What are 4 common diet related health problems experienced by older people?
Problem 1:
High blood pressure
Problem 2: Diabetes
Problem 3: Osteoporosis
Problem 4: Cardiovascular and Cerebrovascular disease
e) What are four things that can improve mental health outcomes?

Improvement 1: Value yourself: Treat yourself with kindness and respect, and avoid self-criticism.
Improvement 2: Take care of your body.
Improvement 3: Surround yourself with good people
Improvement 4: Learn how to deal with stress
QUESTION 21
a) Suggest a community network that could be beneficial to the following groups of people.
Aged clients with

alcohol addictions Alcohol and Drug Foundation
Vietnamese women
Australian Vietnamese Women’s Association Incorporated (AVWA)
Arthritis sufferers empowered Arthritis

Italian men
InterNations – Uniting Italians living in Australia
b) What is the advantage of older people continuing with social groups and activities that they have been involved
in for some time?
1. Staying social can reduce your risk of developing depression.

2. Social activity can benefit cognitive function.
3. Similarly, an active social life can slow health decline.
4. Being social can improve your physical fitness.
5. Social interactions can reduce stress and lower blood pressure.
QUESTION 22
You are talking to a friend outside of work about the number of multicultural clients where you work. He says ‘How
do you manage to work with all those different kinds of people? How do you know that you are not going to offend
someone by mistake?’
Write down how you would answer your friend.

QUESTION 23
Choose three problematic issues that are currently facing older people living in the community. Write one paragraph
for each issue that describes how it impacts on the health and wellbeing of older people.
Issue 1:
Physical and Mental Health
Many older adults maintain good health and are fully able to function both physically and
mentally well into their later years. However, the biological effects of aging do lead to more
physical and mental health problems among the senior population than in younger age
groups. As we age, muscles and bones begin to weaken, we lose eyesight and hearing, and
mobility often becomes limited.
Issue 2:
Health Care Costs/Nursing Home Care
Older adults visit the doctor and stay in the hospital more often than other age groups.
Medicare helps cover some health care costs for seniors, however most are left to pay for
about half of their medical bills on their own, which can cost thousands of dollars each year.
Issue 3:
Bereavement, Social Isolation, and Loneliness
Seniors tend to have fewer opportunities for social engagement than younger age groups.
They retire from jobs, children move away, friends and spouses pass away, and eventually
they may become housebound if they lose the ability to drive or become ill.

QUESTION 24
a) What is meant by the term ‘normal’ ageing’? How can attitude and a healthy lifestyle influence the impact of the
normal ageing process both physically and psychosocially?
The Aging Process: Normal Aging. The aging process happens during all stages of an individual's life span. The
changes aging individuals experience are not necessarily harmful. With age, hair thins and turns gray. Skin thins,
becomes less elastic, and sags.
It is important to eat a balanced diet for health and wellbeing. Good nutrition and regular meals combined with
physical activity can improve your strength and help fight infection. Eating a variety of healthy foods can improve
your energy levels and help you maintain a healthy weight.
b) What is meant by the term ‘ageing in place’?
Aging in place is a term used to describe a person living in the residence of their choice, for as long as they are
able, as they age. This includes being able to have any services (or other support) they might need over time as
their needs change.

QUESTION 25
a) Participating in the community is important for many people. As people age, community engagement can often
become more difficult. Think of a person you know who is elderly or disabled, or imagine yourself as elderly and
frail.
What types of community participation do you think is important so an aged person can engage socially and
undertake their tasks of daily living? What challenges are there?
b) Choose one of the challenges that you identified above. What support could be provided to someone with this
challenge so they could continue their community participation?

QUESTION 26
If you were unsure of the cultural needs of a particular person, how would you go about finding out information
about that culture?
QUESTION 27
You will have your own perception of different cultures and practices depending on your own beliefs and values, and
your own life experiences.
What can you do to prepare yourself to work with all types of different cultures – some of which will have values and
beliefs very different from you own?

QUESTION 28
In one to two paragraphs, explain why Australia is considered a multi-cultural country.
Australia is a vibrant, multicultural country. This rich, cultural diversity is one of our greatest strengths. It is
central to our national identity. In 1975, the Racial Discrimination Act came into force, making discrimination in
different parts of public life against the law
QUESTION 29
a) What does a cultural interpreter do?
A cultural mediator/interpreter/translator plays a critical role in facilitating successful communication with
students and families who speak a language other than English. An interpreter is an individual to translates
spoken language from one language to another.

b) What is the role of a language interpreter?
An interpreter's role is to facilitate communication between two or more people who use different languages,
being either spoken or signed. The interpreter is not responsible for what is said by either party, but is responsible
for ensuring that everything that is said is communicated accurately in the other language.
QUESTION 30
List two strategies you could use if you were involved in a cross-cultural conflict with a work colleague and needed to
resolve it.
Strategy 1: Ask for frequent expansion on points that you are unfamiliar with, especially if they relate to cultural
issues.
Strategy 2: Investigate the cultural norms of the people that are involved in the dispute. It could be a matter of
misunderstanding. This is also useful for validating cultural claims.
What do I need to hand in for this task? Have I completed this?
Your answers to each question 

Name:

Units:

Case study 1: Claude and Ray
Case study 2: Team conflict
Case study 3: Harry
Case study 4: Billy
Case study 5: Fadi
Case study 6: Rachella
STUDENT DECLARATION
Student signature: _________________________________________________________________________________________________________
Student name: _____________________________________________________________________________________________________________

Date: ______________________________________________________________________________________________________________________
ASSESSOR FEEDBACK
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
Assessor name: __________________________________________________________________________________________________________

Date: ____________________________________________________________________________________________________________________
ASSESSMENT TASK 2: CASE STUDIES
TASK SUMMARY:
 Complete the questions that follow each case study.

 Access to textbooks and other learning materials
 Access to a computer and the Internet (if you prefer to type your responses).

 You will do this task in the classroom or as homework – your assessor will advise.
If your assessor marks any of your answers as incorrect, they will talk to you about resubmission. You will need to do
one of the following:

CASE STUDY 1 – CLAUDE AND RAY
Claude is a new client at New Greens Aged Care Facility. He has come into aged care as he has had a stroke and
his male partner Ray is no longer able to look after him. Claude is finding it very difficult to adjust to life at the
facility. Ray’s sister brings him in to visit Claude once a month as he is unable to drive, but she has never been able
to accept their homosexual relationship. After 20 minutes or so she insists on leaving.
Claude confides to his carer that he misses Ray terribly. He might as well not come to visit anymore as his sister
glares daggers at them if they so much as hold hands and says they are disgusting. He would so love just to share
some love and affection.
1. What effect do you think Claude’s separation from Ray is having on his emotional well-being?
2. What effect do you think Ray’s sister is having on Claude’s emotional and psychological well-being?

Suggest at least three strategies could be put in place to enable Ray to visit so that they can enjoy some
intimate time together?
Strategy 1:
Strategy 2:
Strategy 3:
3. If nothing is done to bring Claude and Ray together how might this effect his health over a period of time?
Suggest four possible effects.
Effect 1:
Effect 2:
Effect 3:
Effect 4:

4. Research community support organisations that Ray or Claude could contact to obtain advice about their
problems. List two organisations and provide their web addresses.
Organisation 1: Name”
Website address:
Organisation 2: Name”
Website address:
Ray and Claude manage to get some time together – in fact, Ray is going to stay overnight. A trundle bed has been
wheeled into Claude’s room for him to sleep in.
5. Apart from supplying a trundle bed, what support could you give Claude to provide a suitable environment
where they will feel secure, private and comfortable?

You notice that Claude is setting out a lot of candles. While you think that is very romantic you are concerned
about the risk of fire – especially as there are so many of them. When you tell Claude that this is a safety risk he
gets very discouraged – the lights in the room are so bright and sterile.
6. What could you suggest as a safer alternative?
Claude is much happier now Ray is able to visit regularly. However the other day they got a bit carried away in the
dining room and offended some of the other residents who complained that their behavior was putting them off
their dinner!
7. How would you deal with this problem?

Given that your own values and attitudes about sexuality may be different than that of your clients, or your
co-workers, how do you go about making sure you do not impose your views onto others?

CASE STUDY 2 – TEAM CONFLICT
A team of carers is experiencing conflict. There is an Aboriginal worker on the team (Barry), a Muslim worker
(Ahmed) and two white Australian workers (Janice and Julia). It started when Ahmed accused Barry of being lazy
and rude – ‘He never rushes, even when we are rushed off our feet and he doesn’t even look me in the eye when
he talks to me.’
Barry retaliates by accusing Ahmed of taking time off all the time to ‘pray on his stupid prayer mat’.
Janice responds by saying, ‘For God’s sake, why can’t you just be normal like the rest of us?’
Janice and Julia get caught up in it with, both Ahmed and Barry complaining all the time about each other and
trying to get them to take sides.
Their conflict is impacting on their clients.
1. What are the cultural issues that are impacting on this team?
2. Is there a legal requirement for Ahmed to be allowed time to pray during work hours?

3. What do you think Janice means by ‘normal’? What is the problem with her statement?
4. What could this team do to resolve its differences?

5. What external resources could they use to resolve the cultural differences?
6. What could management put in place to eliminate bias and discrimination in the workplace?

CASE STUDY 3 – HARRY
Harry has recently entered aged care. Through the assessment process it has been noted that Harry has the
following needs:
 Needs assistance to get out of his chair
 Has recently had hip replacement. Recovery has been slow and muscles are badly wasted.
 Likes to shower everyday but requires assistance
 Incontinent
 Enjoys reading, chess and reading the newspaper
1. In what way do you think Harry’s physical disabilities may impact on his overall wellbeing?
2. Make a list of resources that will be needed to suit Harry’s needs. (List at least 10.)

3. What strategies could be put in place to increase Harry’s strength that he has lost due to the hip replacement?
List three strategies and explain how these would benefit Harry and how the carer could support Harry in each
process.
Strategies for Harry Benefits Carer support

4. What strategies will be used to monitor Harry’s physical status?

5. What are two other activities that Harry would enjoy that would suit his physical limitations?

CASE STUDY 4 – BILLY
Billy is very overweight. Because of this mobility is difficult, his breathing is labored and the doctor is concerned
about his heart. Billy has a mental disability which makes communication difficult. Billy’s doctor has asked that he
be given a diet and exercise program.
1. Write a goal for Billy’s individual diet and exercise plan in relation to his diet and nutrition.
2. What are the objectives of the diet and exercise that are planned for Billy?

3. Which body systems are being affected by Billy’s weight? (Name three body systems)
4. What actions may be specified in Billy’s care plan to support him with his exercise?

5. What aids could Billy use to assist him with mobility?
6. What assistance can be given to Billy to help him to recognise his strengths and achievements through the
program?

7. What support services could Billy be referred to obtain expert advice and assistance that is outside your scope of
practice? Name at least three.
8. What documentation should be kept to track progress towards Billy’s goals

CASE STUDY 5 – FADI
Fadi’s son has put in a formal complaint about the food that is served to his father. Fadi told his son that the food
is mainly western style, is very dull and often tough. As he is a Muslim, Fadi does not eat pork.
The staff always provide another alternative when pork is on the menu but yesterday, when pork sausages were on
the menu, the only alternative was fish – which Fadi’s has never liked.
When he said he didn’t want sausages or fish he was told he would have to have a Vegemite sandwich instead.
This is hardly enough for the main meal of the day!
There are many different nationalities and it is impossible for every cultural food requirement to be catered for all
the time. But the kitchen is keen to help out as much as they can so long as it is within their tight budget.
1. What rights does Fadi have?
2. What process should be undertaken to investigate this complaint?

3. Suggest three strategies that might solve Fadi’s problem.
Strategy 1:
Strategy 2:
Strategy 3:
4. How can Fadi be offered choice in determining solutions to his problem?


CASE STUDY 6 – RACHELLA
Rachella is one of your clients. Rachella suffers from anxiety and depression for while she takes medication and is
monitored by her GP. Rachella also has counselling once per fortnight.
Today Rachella is very fidgety. She is pacing up and down, seemingly in a world of her own. When you ask her if
she is OK she snaps at you and says “Of course I’m not all right – nothing is all right. You know nothing!! No-one
can help me – I’m sick of everything – I just can’t go on anymore”.
When you ask what the matter is she gets angry and tells you to just leave her alone.
1. From her manner you think that she may be suicidal – you know that she has attempted suicide once before. As a
personal care attendant this is beyond the role of your job. What will you do?
2. What action needs to be taken to protect Rachella from harm until medical help can be obtained?

Name:

Units:

Project – Cultural reflections
STUDENT DECLARATION
Student name: ___________________________________________________________________________________________________________
Date: ____________________________________________________________________________________________________________________

ASSESSOR FEEDBACK
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
Assessor name: __________________________________________________________________________________________________________
Date: ____________________________________________________________________________________________________________________

ASSESSMENT TASK 3: PROJECT – CULTURAL REFLECTIONS
TASK SUMMARY:
You are to reflect on your own experience of culture and diversity in the workplace.

 Access to textbooks, learning materials and the Internet for research.

If your assessor marks any part of your report as incorrect, you will need to rewrite the required sections.
INSTRUCTIONS:
For this task you need to reflect on your own attitudes, beliefs and perceptions of cultural diversity in the workplace.
You are to provide a report that covers each item below. Your report should be no more than 750 words.
 What is your definition of a culturally diverse workplace?
 What do you feel is the value of diversity when working in the health and community care sector?
 How do you think that different cultural influences and changing cultural practices have impacted on Australian
society? Think about political, social, economic and cultural influences.
 Describe your own cultural background. Identify any conceptions and preconceptions you may have of other
cultures based on your own upbringing and experiences.
 How do your cultural beliefs, values and experiences impact on your personal behaviour, interpersonal
relationships, perception and social expectations of others?
 Describe two social practices that you do that are a direct result of your cultural upbringing. Have these changed
from the practices of your parents when they were young. Why/why not?
 How has your cultural background impacted on your communication style and delivery
 What difficulties or challenges might you expect to experience if you were of the cultural minority in a workplace?
 Describe whether you needed any communication assistance from friends, family or specialised services, or if you
have observed this. Describe your experience of either getting or providing communication assistance.
 Do you feel that you have experienced any issues of discrimination – describe this.
 Do you consider yourself to be socially and culturally aware in the workplace? Provide an example to support
your response.
 What programs or initiatives have you participated in that support or promote cultural diversity in the workplace?
Your answers to the questions 

Name:

Units:

Project – Culture research
STUDENT DECLARATION
Student name: ___________________________________________________________________________________________________________
Date: ____________________________________________________________________________________________________________________

ASSESSOR FEEDBACK
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
Assessor name: __________________________________________________________________________________________________________
Date: ____________________________________________________________________________________________________________________

ASSESSMENT TASK 4: PROJECT – CULTURE RESEARCH
TASK SUMMARY:
You are to reflect on your own experience of culture and diversity in the workplace.

 Access to textbooks, learning materials and the Internet for research.

If your assessor marks any part of your report as incorrect, you will need to rewrite the required sections.
INSTRUCTIONS:
a) Research each of the different cultures below.
What things are of specific importance in these cultures that would need to be considered when providing health
and community services?
List at least four items of importance for each culture listed.
 Aboriginal culture

 Italian culture
 Vietnamese culture

 A culture of your choice that is different to your own.
b) What are four access and equity issues that Aboriginals and Torres Strait Islanders face when being provided
health and community services?
Your answers to the questions 

Name:

Units:

Workplace observation
STUDENT DECLARATION
Student name: ___________________________________________________________________________________________________________
Date: ____________________________________________________________________________________________________________________

ASSESSOR FEEDBACK
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
Assessor name: __________________________________________________________________________________________________________
Date: ____________________________________________________________________________________________________________________

ASSESSMENT TASK 5: WORKPLACE OBSERVATION
TASK SUMMARY:
Students will be observed assisting three clients with activities of daily living.

 Access to your work placement service.
 Access to three clients.

 During one of your assessor’s visits to your work placement service.
 Write in the date of your assessor’s work placement visit: _________________________________________
If your assessor sees that you have not shown appropriate skills or knowledge during any of these tasks, they will give
you some feedback and you will need to do the specific task again.
If your assessor marks any of your written answers as incorrect, you will need to either:
INSTRUCTIONS:
During one of your assessor’s workplace visits, you will need to demonstrate that you can support three clients
undertaking activities of living.
‘Activities of living’ refer to everyday tasks that we do as part of our normal life. This can include activities such as:
 Gardening
 Cleaning
 Domestic laundry
 Meal or snack preparation
 Shopping
 Attending to financial matters and personal correspondence.
You need to choose three clients to work with and identify one ‘activity of living’ that each client is interested in, and
where you can provide support. You must plan the activities prior to the assessment.
You must obtain the permission of your clients and your supervisor prior to conducting this task. You will also need to
liaise with each client’s carer.

Your assessor will be looking to see that you:
For all three clients
Identify a client to work with and identify one activity of living of interest to the client?
Obtain permission from the client and your supervisor to conduct the task?
Locate the client’s individualised plan and refer to this for information about the client?
Plan the activity in conjunction with the client?
Seek feedback on your plan from the client’s carer – this may either be done by phone or face to face. Did you
amend the plan if necessary?
Ensure the environment is safe prior to the task?
Remind the older person of any potential risks throughout the task?
Discuss the activity with the client allowing them to take the lead role where they are able?
Obtain appropriate aids and equipment appropriate to the client’s needs (eg mobility devices, gardening
equipment, specialised equipment etc)?
Promote healthy lifestyle practices while undertaking the activity?
Demonstrate an inclusive attitude and cater for individual needs, adapting the environment where necessary to
cater for these?
Deal sensitively with any age or disability-related conditions that the person faces?
Provide support to undertake the task while encouraging independence wherever possible?
Communicate effectively , both verbally and non-verbally, with the client taking into account their needs?
Following the observations, your assessor will ask you a set of verbal questions about the activities of living, your
clients and their carers.
You do not need to hand in anything 


SAB CHCDIV001 Work With Diverse People CHCCCS023 Support Independence and Wellbeing

Încărcat de

Informații document

Titlu original

Drepturi de autor

Formate disponibile

Partajați acest document

Partajați sau inserați document

Opțiuni de partajare

Vi se pare util acest document?

Este necorespunzător acest conținut?

Drepturi de autor:

Formate disponibile

SAB CHCDIV001 Work With Diverse People CHCCCS023 Support Independence and Wellbeing

Încărcat de

Drepturi de autor:

Formate disponibile

STUDENT

CHCCCS023 Support independence and wellbeing

Student first name: ________________________________________________________________________________________________________

Student last name: ________________________________________________________________________________________________________

Eduworks Resources is a division of RTO Advice Group Pty. Ltd.

Cover image © Shutterstock www.shutterstock.com

ABOUT YOUR ASSESSMENTS

Assessment Task About this task

How to submit your assessments

Assessment Task Cover Sheet

DOCUMENT1 CHC33015 CERTIFICATE III IN INDIVIDUAL SUPPORT

Assessment Requirements Due date

3. Project – Cultural reflections

4. Project – Cultural research

AGREEMENT BY THE STUDENT

Do you understand the requirements of this assessment?  Yes  No

Student name: ___________________________________________________________________________________________________________

Student signature: ___________________________________________________________________ Date: ___________________________

Assessor name: __________________________________________________________________________________________________________

Assessor signature: __________________________________________________________________ Date: ___________________________

DOCUMENT1 CHC33015 CERTIFICATE III IN INDIVIDUAL SUPPORT

Date of birth: Student ID:

Cluster: Supporting Others

Student to complete Assessor to complete

Resubmission? Student Sufficient/

I _____________________________________________________________________ declare that these tasks are my own work.

None of this work has been completed by any other person.

Student signature: _______________________________________________________________________________________________________

Student name: ___________________________________________________________________________________________________________

DOCUMENT1 CHC33015 CERTIFICATE III IN INDIVIDUAL SUPPORT

Assessor signature: ______________________________________________________________________________________________________

Assessor name: __________________________________________________________________________________________________________

DOCUMENT1 CHC33015 CERTIFICATE III IN INDIVIDUAL SUPPORT

WHAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT?

WHEN DO I DO THIS TASK?

WHAT DO I NEED TO DO IF I GET SOMETHING WRONG?

DOCUMENT1 CHC33015 CERTIFICATE III IN INDIVIDUAL SUPPORT

Advantages of culture and diversity

Example 2: It increases the number of job opportunities for minority workers.

Example 3: Diversity in the workplace exposes societal bias.

DOCUMENT1 CHC33015 CERTIFICATE III IN INDIVIDUAL SUPPORT

Example 2: Diversity in the workplace can create too many opinions.

Example 3: Diversity in the workplace can create communication problems.

Strategy 1 Get training for global citizenship

Strategy 2 Celebrate traditional holidays, festivals, and food.

Strategy 3 Bridge the culture gap with good communication skills.

DOCUMENT1 CHC33015 CERTIFICATE III IN INDIVIDUAL SUPPORT

Method 1: Offer Implicit Bias Training -- for Everyone

Method 2: Let People Learn by Doing

Method 3: Encourage Personal Evaluation

DOCUMENT1 CHC33015 CERTIFICATE III IN INDIVIDUAL SUPPORT

Example 1: Medical consultations

Example 2: Treatment and procedure requirements/options

Example 3: Discussing test results

DOCUMENT1 CHC33015 CERTIFICATE III IN INDIVIDUAL SUPPORT

a) Is Tom being discriminated against? Explain your answer.

b) What legislation or relevant Acts protects this type of breach?

DOCUMENT1 CHC33015 CERTIFICATE III IN INDIVIDUAL SUPPORT

a) Is this an example of cultural inclusiveness? Explain your answer.

DOCUMENT1 CHC33015 CERTIFICATE III IN INDIVIDUAL SUPPORT

Strategy 1: Speaking slowly and clearly

Strategy 2: Maintaining a normal volume

Strategy 3: Using clear and simple language

Student signature: _________________________________________ Date: _

Assessor signature: ________________________________________ Date: _