COMMUNICATION STYLES

 That is how you utilize your language.

 How you communicate.

These are affected by two factors:

 ASSERTIVENESS - pushing toward their selves to others.

 EXPRESSIVENESS – person shows their emotions to others.

1. SYSTEMATIC COMMUNICATION STYLE

 Will focus on facts over opinions.

 Best to be communicated with tangible evidence.
 Uncomfortable expressing feelings and avoid confrontation.

IF YOU HAVE SYSTEMATIC COMMUNICATION STYLE:

 Recognize that not everyone follows linear thought processes and decision – making.
 Realize that for good working relationships, consideration for others’ feelings is important.
 Learn to ask qualifying questions that will help you get information you need.
 Ask others questions about themselves if you want to build rapport.
 Make sure you understand the scope of a project so that you don’t waste time collecting
information that is not going to be needed.
 If you need to ask for more time for analysis, be able to explain the benefit of the information that
you are working on.

COMMUNICATING TO A PERSON WITH SYTEMATIC COMMUNICATION STYLE

 Focus on the facts of the situation rather than individual’s opinion

 Speak with precision and accuracy rather than generalizations
 Be organized on time and on topic when you communicate with them
 Give logical reasons for your actions and for what you ask them
 Allow time for research and analysis before decision making
 Avoid personal topic unless they open the conversation

AVOID USING

 It’s my opinion that…….

 I believe that……..
 I feel that……

ALSO

 Some, many, majority of

 Next week
  ASAP
 In a timely manner
 They
 An upward trend
 Eventually

DIRECT COMMUNICATION STYLE

 Tend to tell others what to do instead of asking others what they think should be done
 Will not easily show their emotions to others
 Appears terse and cold to others
 Won’t always stop to listen to others even if others have something valuable to contribute.

IF YOU HAVE DIRECT COMMUNICATION STYLE

 Make an effort to listen fully to others and avoid interrupting

 Allow time for “chatting” at the beginning of the meeting
 Recognize that others may feel the need to express their emotions about the topic
 Recognize that brainstorming can be helpful and not just a “time waster”
 Try to communicate for how a meeting will go
 Take time to show your appreciation for others’ contributions
 Don’t use email for sensitive and complicated topics