11/11/2019 Outlook is not syncing and giving a "Need password" message – Customer Feedback for Microsoft Office 365

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621 Outlook is not syncing and giving a "Need
votes password" message Post a new idea…
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Vote I have several users that over the last 1-2 months
My feedback
increasingly have experienced that their Outlook wont sync.
All of them then experience as message in the bottom of the Uncertain topic 1636
Outlook screen that says "Need password", but if you click it, Users, Photos, Contacts 1335
you just get a quick blink of a white screen, and then it
disappears.

Search
While the issue is present for the users, it is not possible for
them to create a new Outlook profile, as it wouldn't connect
to the mailbox. I had luck with just rebooting my own Give feedback
computer, that fixed the issue for me, but only until the next Delve 1,438
day. Other users had bigger problems getting it to work.
FastTrack 45
General 10,547
The issue apparently seems to be an implementation on
"Web Account Manager" (WAM) in Office/Windows. The Microsoft Connections
email marketing 63
solution is to set below registry key to 1 in below path.
Microsoft Invoicing 215

Path: Microsoft Listings online

presence 14
HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Co
Microsoft Search 1
mmon\Identity
Key: DisableADALatopWAMOverride (DWORD) Office 365 Admin 4,849

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11/11/2019 Outlook is not syncing and giving a "Need password" message – Customer Feedback for Microsoft Office 365

There is a bit more information on the error on below links. Office 365 Admin Mobile
1,258
As said, the issue is resolved with above registry fix, but it
obviously isn't optimal, and preferably it would be fixed by a Office 365 Business Center
336
software patch, either for Windows or Office.
Office 365 Groups 1,807

https://support.microsoft.com/en-us/help/4025962/you-can-t- Office 365 Security &

Compliance 2,055
sign-in-after-you-update-to-office-2016-build-16-0-7967-or-a
Office.com Home Page
https://www.reddit.com/r/Office365/comments/7kklt2/autodis 251
cover_issue_on_outlook_2016_o365_exchange/
https://community.spiceworks.com/topic/2025536-outlook-
Microsoft Office 365
2016-365-keeps-asking-for-credentials?page=3

Rasmus Dybro shared this idea · December 21, 2017

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Yammer

Joe commented · November 07, 2019 15:02 · Flag as inappropriate

"Start > Setting > Accounts > Access work or school >
Disconnect issue account" is an OK solution to give to a non-
technical user quick access to their email if you don't have time
to sort it yourself, but it's only a temporary solution and will come
back again after a few days.

I also didn't find that DisableADALatopWAMOverride worked

reliably.

For me, the following registry key has worked every time:

Path:
HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Comm
on\Identity
Key: EnableADAL (DWORD)
Value: 0

Peter Matthews commented

· October 28, 2019 15:09 · Flag as inappropriate

This solution worked for me as well:

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11/11/2019 Outlook is not syncing and giving a "Need password" message – Customer Feedback for Microsoft Office 365

"Start > Setting > Accounts > Access work or school >
Disconnect issue account"

then reconnect that account. :)

Anonymous commented
· October 18, 2019 07:07 · Flag as inappropriate

issue started again for Azure AD join machine and removing work
or school option is not valid

Anonymous commented
· October 11, 2019 06:33 · Flag as inappropriate

THANK YOU to those that posted this -- worked like a charm!

Solution: Remove workplace account from (Setting > Accounts >

Access work or school > Disconnect).

Mike commented · October 10, 2019 14:02 · Flag as inappropriate

Somtimes you better reboot the computer first and then try to
delete the workplace account.
I had a case were he would not delete the workplace account.
After a reboot, it worked like a charm.

Ashley commented · October 03, 2019 19:39 · Flag as inappropriate

Thank you!!!! What a painful 3 days working from home without

being able to use the desktop app. I could just kiss you! Drag and
drop is back in my life and I fully appreciate it now!

Anonymous commented
· September 23, 2019 01:30 · Flag as inappropriate

I have about 20 users experiencing this issue, please sort it out

Solution: Remove workplace account from (Setting > Accounts >

Access work or school > Disconnect).

This is a Windows setting not office. So go to "Start > Setting >

Accounts > Access work or school > Disconnect issue account"

Rhett commented · September 19, 2019 08:24 · Flag as inappropriate

I was getting this same error. Microsoft please fix your dodgy
software. We expect better.

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11/11/2019 Outlook is not syncing and giving a "Need password" message – Customer Feedback for Microsoft Office 365

anonymous commented
· September 15, 2019 14:22 · Flag as inappropriate

I cannot find the path (Setting > Accounts > Access work or
school > Disconnect). Can someone please provide more detail?

Riva commented · September 12, 2019 03:56 · Flag as inappropriate

i had this issue and the following worked for me too:

Remove workplace account from (Setting > Accounts > Access

work or school > Disconnect).

Then close outlook, and open it again.

Thanks much to those of you who posted this solution!

Anonymous commented
· September 10, 2019 15:02 · Flag as inappropriate

This solution worked for me as well:

Remove workplace account from (Setting > Accounts > Access

work or school > Disconnect).

Then close outlook, and open it again.

Thanks much to those of you who posted this solution!

Anonymous commented
· September 10, 2019 01:02 · Flag as inappropriate

This solution worked for me as well:

Remove workplace account from (Setting > Accounts > Access

work or school > Disconnect).

Then close outlook, and open it again.

Thanks much to those of you who posted this solution!

Car Vis commented · August 27, 2019 04:14 · Flag as inappropriate

THIS WORKS!
Remove workplace account from (Setting > Accounts > Access
work or school > Disconnect).
Then open Outlook again.

David commented · August 19, 2019 21:10 · Flag as inappropriate

Please change the default behaviour to match

DisableAADWAM=1. If I ever want to manage my Outlook logins
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11/11/2019 Outlook is not syncing and giving a "Need password" message – Customer Feedback for Microsoft Office 365

from Windows settings, I'll be sure to let you know.

(Just had to add the DisableAADWAM key for another user.)

Jerome Bonneville commented

· August 06, 2019 20:37 · Flag as inappropriate

Thanks for the tip, it worked fine for me !!

Merci pour l'astuce, cela a très bien fonctionné pour moi !!

Landon Bailey commented

· August 05, 2019 22:49 · Flag as inappropriate

This solution worked for me as well:

Remove workplace account from (Setting > Accounts > Access

work or school > Disconnect).

Then close outlook, and open it again.

Thanks much to those of you who posted this solution!

Sai Nagendra Kumar commented

· August 05, 2019 07:42 · Flag as inappropriate

it works thank you

Jim commented · August 01, 2019 15:10 · Flag as inappropriate

We have the same issue with Outlook here. The workaround we

found is to do a full computer shutdown - shutting down the
computer while holding the Shift key. This helped resolve most
such cases in the office.

tu papi commented · July 30, 2019 15:23 · Flag as inappropriate

THIS WORKS!
Remove workplace account from (Setting > Accounts > Access
work or school > Disconnect).
Then open Outlook again.

lalit commented · July 25, 2019 23:18 · Flag as inappropriate

Below worked for me

SOLUTION: Settings>Accounts>remove account from "access
work or school" worked!

After remove account, just re-initiate outlook and it will prompt for
credentials and then it will connect successfully, no loss of emails

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11/11/2019 Outlook is not syncing and giving a "Need password" message – Customer Feedback for Microsoft Office 365

or additional sync up needed

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