ICM22116321

ICM22116311
EVT27591241
ICM22116360--phone register issue
ICM22116366
ICM22116410
EVT27591443
EVT27592649
EVT27592704>thresold breach
ICM22117532
ICM22117498
ICM22117535
ICM22117498
ICM22117532
ICM22117583

evt27591443

david power
no switch

Called Daniell on 04 6902 389

handset cable damaged unable to connect. only hear static on the line. [Make =
Cisco; Model = N906;
Cables adjusted = Yes; Checked Phones Ethernet Connection = Yes; Serial Number =
PXN1440akb5; Contact Number to reach = 04 6902 389; Mac # = 588do9076648; Extension
# = 154; Device dropped or Damaged? = Unknown; How long have you had this problem?
= 1 week;
Ideal time to reach = 01/11/2019 10:12 AEST]

EVT27591443 SVO22117446 david

SVI230780

=========== ICM22117532
Switch Number, Port Number and MAC address
Run communications check

Name Configuration Item: wwnndbys01c35

Class Switch
Access mode ICMPSNMP
Ping response wwnndbys01c35 is responding to ping! (9.458 ms)
SNMP response wwnndbys01c35 is responding to SNMP! (Uptime(SNMP Agent) =
36d:12h:51m:43s)

Run communications check

Name Configuration Item: wwnndbyr01c29

Class Router
Access mode ICMPSNMP
Ping response wwnndbyr01c29 is responding to ping! (2.910 ms)
SNMP response wwnndbyr01c29 is responding to SNMP! (Uptime(SNMP Agent) =
36d:12h:50m:50s)

Run communications check

Name Configuration Item: wwnndbys03c35
Class Switch
Access mode ICMPSNMP
Ping response wwnndbys03c35 is responding to ping! (2.839 ms)
SNMP response wwnndbys03c35 is responding to SNMP! (Uptime(SNMP Agent) =
36d:12h:54m:16s)

Run communications check

Name Configuration Item: wwnndbyr02c11

Class Router
Access mode ICMPSNMP
Ping response wwnndbyr02c11 is responding to ping! (3.008 ms)
SNMP response wwnndbyr02c11 is responding to SNMP! (Uptime(SNMP Agent) =
94d:9h:6m:30s)

Run communications check

Name Configuration Item: wwnndbys02c35

Class Switch
Access mode ICMPSNMP
Ping response wwnndbys02c35 is responding to ping! (7.167 ms)
SNMP response wwnndbys02c35 is responding to SNMP! (Uptime(SNMP Agent) =
36d:12h:53m:55s)

Run communications check

Name Configuration Item: wwnndbys04c36

Class Switch
Access mode ICMPSNMP
Ping response wwnndbys04c36 is responding to ping! (10.179 ms)
SNMP response wwnndbys04c36 is responding to SNMP! (Uptime(SNMP Agent) =
36d:12h:52m:26s)

=============

ICM22118285

ICM22118283
ICM22118246
ICM22118296
ICM22118241
ICM22118258
ICM22118258
ICM22118336

Hi AWA Team,

Please log the below job,

Site Code: 4933

Client Reference: ICM22118283

AWA Reference: 6224488-1

Woolworths Reference: INC05873410

Call Type: Maintenance

Site Name: WA Perth Airport 1

Site Address: Logistics Perth Airport,RDC 20-60 Colquhoun Road,Perth Airport-

6105,WA

Contact Name: Debra Walsh

Contact Phone No: 0404 829 318

Equipment Type and Mode: IPEI 0858802614893, Model DH5-BABAAA/2B DT413.

Serial Number: #20478896

Fault Description/Type of work: Dect phone requires programming to extension 6425

===== =============
Received call from Stephen from AWA.
He informed power supply is faulty and new power supply need to be ordered to fix
the issue.
He wanted to talk to the engineer.

Called Connectivity team, spoke to Cher and notified the case.

She informed engineer will contact AWA tech in 20 mins

Contact Name: Stephen

Contact Number:0439117361

==================================
80061280266534

Contact Number: 0449081107

inc05869482

Phase
Tested the cabling and found no fault

========
dan murphy
awa
icm22118107
Stephen
switch has ,power supply is not
Contcat Number:0439117361
=============

Joseph
svr21801746

Received call from Joseph from telstra

NBN tean found on fault, nothing falpping on the ethernet port
NBN advised to engage local tech to check as no device is connected to NTD
Informed Joseph to hold the case, as we are in contcatwith the relevnat eam and
waiting for update from them
=====================
ICM22116252

Received call from Erral from service desk.

He informed user wanted to remove the call diversion as main line number is working
fine

==========

ICM22117779

Called IMC, Store

=======

Make and Model of the phone:

Error message when they dial the PA system:
Affected phone from and To extension:

======
inc05869004
=====
Jason EVT27595357
Tech Unable to attend the site today as he need more time to fix the issue and he
didnt have new ETA.
Informed him to raise escalation to fast track the case.

==================================
EVT27597599 ADSL LINK DAN MURPHY

======
171648355
pre road bandoora

EVT27595357

===========
Hi Team,

Please engage relevant team as per the update from engineer below:

There is no issue regarding the network space,. This is a cloud service hosted by
Azure, please re-assign to the support team whom manages and maintains this for
WOW.

Regards,
Vijayalakshmi Murugan
Service desk, Managed Services
NTT
Vijayalakshmi.muruga@global.ntt

===================
problem with the equipment.tested upto NTU , is workin, beyond the NTU issue.

=
inc05869004
External status is closed.
Links are up.Hence closing the case as resolved

evt27595357 louis

Stepheny ICM22119192 IMC unable to ping alarm

issue with port 3

=========
Ravi
ICM22119227
=========

ICM22119686
EVT27594339

DRAC IP address:
Server Name, Model and IP address:
========>
checked status lights of the router (from left to right) 1st light is flashing
red, 2nd light is flashing white, 3rd light is not lit, 4th light is flashing green

> performed server ping checks - router is online but not IS/RS and DRAC
> asked user to locate the server
> checked model - Dell PowerEdge T440
> asked user if there is power to it - user said there is no power
> asked user to press the power button to turn it on - nothing happened
> rebooted server from the power point
> able to access DRAC
============================

Jason EVT22598955 0488388062

JARROD MASON.
Phone# 0448-274720.

Called Jarod on
=======
Telstra ICM22118307
Telstra ICM22119544
Telstra EVT27578167

RITIC to provide
MARCO CONFIRMED work is going on
poe

user id Vijayalakshmi Murugan (Group) to RES-AU-WOW Service

=======
Received call from Karthick
inc05872658
=========

EVT27578167

ICM22118307
Called Telstra, Spoke to Karlos
He informed they have fixed the socket
==================
ICM22121184
ICM22121192
EVT27601087
ICM22121022
EVT27600672
ICM22121283
ICM22121290
ICM22121088

Testra ICM22116270
======
Raino AWA
0399220407
=========
Ninet

resource for businees ours

8383475867/ 0437456664

===

Wilson
INCO5899649

Vishnu INC05908762

Received call from Vishnu from wwhd.

He informed eftpos and phone line not working
Workstations are working fine

When they ping switch its giving timedout error

===============
ICM22116270 check after lunch

SVR22103610
store got only the extension, not the phone

evt27601310
Received call from Ravi
physically no AP installed in the cold room
AP 6 is infront of the door

======Arun
inc05899073
=================
Priamrt link ICM22123224
EVT27600672
tom
Rouer is online, but its working slowly

0426037092
EVT27604023 tony
===========================
EVT27603662

inc05891824

===Raj
icm22123270

evt27606210

===============

inc05912195

Hussein
faulty wal points
log on to resgister

changed wall outlet, changed the patches

==========
evt27602064
Received call from Dennis from AWA

0413689708

====

EVT27601310

Received call from Ravi from AWA

80061433324190

====Karthick
evt27606491=========

===========================================
ICM22110222 call tel after 7

P2
EVT27607380

salim> inc05920997
all the phone line are
wired>service erroe
wireless>fall back mode
EFTPOS, Phone lines are down
inc05921280
=======
lackline
sni1523652

cable cut on the stree, so it, re-

restored main
=====

Pre
SHDSL- Stable green
NX64k- Stable green
RTS - Stable green
RLSD - Stable green

POST
SHDSL- Stable green
NX64k- Stable green
RTS - Stable green
RLSD - Stable green

===
Spoke with GFS Flight deck team leader, John Ly and confirmed there is no impact
towards transactions being processed with 1 of 2 active/active links being
unavailable. It was noted that WEX are not having any maintenance work that could
of resulted to the issue.

GFS Flight deck has raised a case with NTT (Networks) to escalate to Telstra to
review the BGP Link that is currently down

+61 2 5776 5700

+61267655055
========
Lorein
TRN SNI1531260
Y216123624N , Y216123626N

Called
DERREK HOLSKEN
=========================================
EVT27597754
EVT27608957
EVT27608965
EVT27609071 tunnel issue

===================
inc05932375 carl
inc05932375> servcore tech
------------
Babaso EVT27592666

EVT27603662
------------
cris telstra
ICM22123224
==================
Cris

NBN done
0 percent packet loss
=========
Location of the impacted user (Yennora? Bella Vista? Remote? Store Name/Store ID?)
Is it a Service Request(new additional requirement) or Incident �
What application(s) impacted (eg. Applications: NGR? ECM? Galaxy? Kronos?
What is the source and destination
What are the TCP and UDP ports? (For Security only)

Impact:
What is the business or IT impact?

Details:
If an error message is displayed can you please supply the message or a screen
shot?
Can you supply log files?
If the issue is network related can you supply the source and destination IP?
For wireless issues can you supply the MAC address?
For email related faults can you provide the sender and/or recipient address?
Can you provide port related data?
For Proxy related issues what is the website URL?

AU.Network MS CDO
MCS - UC Operate Per Config Item WoW TS AU.MS.Mon-Sun 24 Hours

=====================
Receieved call from Arun sni1538348
========

10.35.104.215 connected correctly to network (switch 1 port 16 - vlan 100) but

device not connecting to service

inc05965373
icm22123631
EVT27617045 logistics
==
ICM22127956 tels
ICM22127958
===================================================================
EVT27601310> close the case

arna
icm22127956
----
ICM22128840 wifi issue

----------

evt27604550>> 0413689708
denis
=============================================
ICM22127931 TELS

Sridhar tels
EVT27608813
evt27615750

--------
EVT27419142
=======================
Hi AWA Team,

Please log a job for part and labour.

Please collect part 1 x AIR-CAP3702I-Z-K9 from 399 DD warehouse.

_Appointment Date: ASAP

_Appointment Time: ASAP
_Parts and Labour (if required): part and labour
_Remote Technical Contact: GSC - 1800 763 996
_Requestor Name: NTT SD
_Requestor Phone Number: Store manager +61397871219
_Site ID: 3134
_Location - Street Address: Woolworths MOUNT ELIZA, CNR MT ELIZA WAY & CANADIAN BAY
ROAD
_Location - City: Mount Eliza 3930
_Location - State:VIC
_Site Operation Hours:
Friday 7am�10pm
Saturday 7am�10pm
Sunday 7am�10pm
Monday 7am�10pm
Tuesday 7am�10pm
Wednesday 7am�10pm
Thursday 7am�10pm

_Security Access requirements (prior to arrival onsite): No

_Manufacturer: Cisco
_CI Model: AIR-CAP3702I-Z-K9
_Serial Number: FGL2130A545
_Sparing Category:
_Parts Escalation Requirement (reason for escalation): No
_Escalation Details/ Location (of where the spares should be retrieved from
"SLOC")399 DD
_Contact for Tech to confirm work completion prior to leaving site: N/A
_Fault Description (Reason part has failed and needs replacement): Couldn'd rule
out Hardware faulty, will replace AP first
_License Transfer: No
_Hardware Swap: Yes
_Priority: P3
_Special Instructions and Notes:

1. AWA Engineer please coordinate with the Store Manager or Duty Manager for the
appropriate appointment time
2. Once the AWA engineer arrive at store, please coordinate with a Connectivity
Engineer to enable the switch ports and do the testing below: (NTT SD 1800 763
996 / Howard Chen 0282495502 Monday - Friday 9AM to 5PM or NTT hot line)
3. Locate AP18 to AP23 on the floor plan, and updated the floor plan.
3. Replacing AP21 ( connected to wwvvmzas02c35 / 10.96.224.243 /
GigabitEthernet0/37 )
4. Swapping switch port between port 37 and 38 on switch02 for AP21 so that AP21
will be on a working switch port-38 and AP23 will be on switch port 37 (which AP21
was connected to previously). --- To eliminate switch port issue by doing this.
============================================
icm22129137 >call raj
ICM22129670 FOOL UP
Contact Details: TSMC service desk-1300639359

---
======
Matt
servcore
inc05320355

it is patched into , wired ac

0412746668

-
1422
8 of the
inc05991805
THEY CAN MAKE CALLS, when they recieve call unable to hear annything
Only>
96776408

Business Impact: Some of the customer calls are dropping out due to issue with
receiving the calls.

icm22129077

Informed her to downgrade the priority to P3 as only eight lines are affected, rest
of the phone lines are working fine in the store.
Also informed her to get the affected phone details:
Extn#, Make and Model, MAC address and Serial Number.

=========

Lui social media team.

hameem ritm0591641
hhtps, woolwrths device desk.
raise mac request in device desk

https://woolworths.devicedesk.net/customer/account/login
------------

aimran@tcs.woolworths.com.au
ks1@woolworths.com.au

--------
Sachin
evt27618198
---------
ICM22132103 genysys
=======

sni171757140
bella vista
evt27619129
franc

new phones to
125 121
inc05991457
Extn#121:
Make = cisco; Model = CP 8821
MAC:10B3C62C3B56
S/N:FCH2331E386

Extn#124:ring every time

MAC:10B3C62C4F02
S/N:FCH2331E5EA

Extn#126:
MAC:084FF92323F8
S/N:FCH2330E96H

0417002332
Debra

no-reply@telstra.com.au

============
EVT27624603 telstra

inc05971606

webMethods Support Executive, Woolworths Limited

skrishnan2@woolworths.com.au
91 66167862 � Work
Yennora NSW 2161 Australia � Work

FAULT INFORMATION
DiData's priority level:P3
DiData's reference number:ICM22133576
Triage Details:
#User called stating unable to make or receive call
#User stated its a new phone
#When dialed it gives message bank
#Advised to reseat the cables and check
#Still same issue
#No damage on the phone

#Got device info

Serial number : D1907603083
Make & model : Telstra
Extension : 189
==============

icm22134269

INC06010651
=================

tel: EVT27627026 ICM22127956

raj icm22118939
icm22135083
MCS - UC Operate Per Config Item WoW TS AU.MS.Mon-Sun 24 Hours
===============
2718
ICM22130354

Called store and spoke with Jodie

She advised that, she had tried to locate the cable that is connecting the phone
and workstation.

But she was unable to as the place is congested and deep. Hence she cant reach it

====================

EVT27629922
04482

unable to trade dsk

Nikila
INC05950405
WOW has upgraded WLC firmware code to 8.5.152, blacklist bug and flash error bug
have been fixed. Do not need to reboot AP for any store any more.
Please refer to the following troubleshooting done and check issue on Server side.
Store is still under business impact
please send to WOW SD to engage Server team to check store server performance for
gap scanning. All Store RF guns experienced this gap after scan, sometimes time out
with error.

Register, printer and RF device.

All 26 AP up and running, no network issues forund'Informed her to

========

WS-C3650-24PDM-L

_CI Model: WS-C3650-48FS-L

=====
EVT27628322

icm22131867
inc05970421
Nikunj

---------
Jef> part issue

saifa alan
poor voice quality
icm22136431
----------------
inc06029003 mohammed
inc06025621
ICM22135666-1619
inc05997658>
only one chrome computer in lab by department is not working, rest
Through

SVR22135996>google issue

=======DiData's priority level: P3

DiData's reference number: EVT27631577
Triage Details: Received alert for Internet link down
Has power been tested?: Yes
Has the site been routed to the backup service?: NA
Has internal cabling been tested?: No
Has the CPE been tested: yes
FNN/CI (NR/YN or A): 0467442613/8500214473929
What is the service used for?(Photolab, TPOS): Internet

SITE INFORMATION
Site Impact: internet is down
What are the symptoms (elaborate on triage)?: Interface Tu1 (IP: 172.19.72.249,
SYD GRE Tunnel to Zscaler) on wwnndwyr02c11 is down
When was the last time the service worked? (time/date):10-Dec-2019 16:29:23
How many users/sites affected?: whole site
Type of site/s affected (BWS, Big W, Safeway, Caltex?):Supermarkets
Address:Woolworths Dee Why,33 Oaks Ave,Dee Why-2099,NSW
Trading hours:
Tuesday 7am�11pm
Wednesday 7am�11pm
Thursday 7am�11pm
Friday 7am�11pm
Saturday 7am�11pm
Sunday 7am�11pm
Monday 7am�11pm

Primary contact name: Di Data Service Desk

Primary contact number: 1800763996
On Site contact name: Duty Manager
On Site contact number: 0285659384
Is Fee For Service pre-approved: Yes
Is afterhours attendance required?: Based on update of Telstra

Note: Telstra Tech Requirement- all CT�s to hold a current Pegasus Induction card
and if they do not hold to complete via this link that takes 10-15mins and current
for 2years.
http://home.collab.in.telstra.com.au/rep/wkgp/0000157/CommsWork
%20Updates/2014/January%202014/Woolworths%20Induction%20Cards%20Jan%2014.pdf

========================
ICM22130704 phone line issue
=============
Overall 58,
31 and 17

WOW must have an onboarding checklist and include this mood music port opening as
a mandatory item to be opened by Telstra

===

N3675552R Active Telstra 1070413800 Data IP Ethernet Fixed

Line - New Service - Telstra Primary data (Port) 3427 VIC Abbotsford
Supermarkets 3427 STASK22031781 10 Mbps N2569281R

N7654837R Active Telstra 1070413800 Data IP Ethernet Fixed

Line - New Service - Telstra Primary data (Port) 2754 QLD Brisbane 15
Supermarkets 2754 STASK22005086 10 Mbps N2569281R

N8042413R Active Telstra 1070413800 Data IP Ethernet Fixed

Line - New Service - Telstra Primary Data (Port) 5798 SA Brighton SM
Supermarkets 5798 STASK21868777 10 Mbps N2569281R

=========
>Spoke to Kris
>OPTION 1 AND OPTION 2>CLOUD
>spoke to Meena,they need Subscription ID,

Need port to get enabled for Mood media player device .

Description: VLan 100 is not connecting

ip solution team>1800 8158 51

Ben>phone national number to log a fault.

pay a fee,chnage in

-------------
We called Telstra cloud team on 1800620345 option 1 and again to choose option 2.
Spoke to Meena.
Informed her VLan 100 is not connecting and we need to enable port for mood media
player.
She informed to provide subscription ID.
Informed her we dont have the subsription ID, hence she informed us to call IP
Solution Team.

Called IP Solution Team on 1800 8158 51.

Spoke to Ben, he informed to provide phone national number to log a fault.
Informed him we get the details and get back to him

==============

Please release 1 x ISR4351/K9 from 183, 1 x NIM-4E/M= and 1 x NIM-2FXO from 299

Hi WOW SD
Sparing will arrange 1 x NIM-LTEA-LA from Cisco to be sent directly to the store.
We'll provide the ETA when we have the info.
Please inform AWA to collect 1 x ISR4351/K9, 1 x NIM-4E/M= and 1 x NIM-2FXO from
Dicker Data and that NIM-LTEA-LA will be sent to site later tonight.

-ICM22138281> jay
Hi Peter,

As discussed, please advise tech to collect part from Sky City. Below are details:

Contact person - Connor Dindachli - 0450 576 260

NTT Ltd , Suite 303, level 3, Tower A, Sky City, 20 Lexington Drive, Bella Vista
2153

Please let me know if any additional information is required. Please also ensure
that Tech carry SIM card.
-----------

Hi All,
Apologies, the site closes at 11pm. The site contact will be the store manager �
reachable on 0432233399
--------------
New cases:
EVT27641124
stephen

5-HTTG74
==========================================

Harsh:
ICM22110150 > Unable to login into ZScaler>issue not fixed, confirmed by user

=======

. Contact Name: Robert

2. Contact Number: (07) 55073450
=======

impacted user MAC details

and calling no
if not working that soecific no, pls ask user to dial some other no and test
other calls are working or not

=====

EMP ID: 786704

CALLER: Samantha McAlister
ALT PN: (02) 47232500

inc06053058
omar

Received call from Omar from servcore.

He checked and found no issue swith cabling,
printer is working,
he said the Ip assigned to the printer is wrong which is 10.104.72.126 and the
correct IP should be 10.104.72.238

====

camaron
3209

kmansoor@woolworths.com.au

shop name and correct

-----------

Telstra SDM Update: (Refer W/N for mail)

FNN 0889274567 has been returned to Telstra � It is on Port ID - UNI-D 3 � Please

can you have the customer check cable connected to Port 3 and make test call

===========================

fujitsu
INC06074924

WWHD> 0286024812
AP BLOCK ZEBRA printers.
cant ping in the network
printer is talking to access point,

Received call from Fill from Fujitsu.

He is on site, informed Printer is connected to AP, but if they ping the IP it
gives error "destination host un-reachable".
MAC address is blanked out and unable to print.

Printer
IP:10.59.180.227 MAC Address:AC3FA4D0A1A2
IP:10.59.180.228 MAC Address:AC3FA4C3CFBC

Phill merphy> 0419531033

Site contact: John

Number: 02 4902 2700

MAC ADDRESS blanked

HAND HELD PRINTER

Switch connected to

when jump on workstation its not connecting

destination host un-reachable.

myntraneww500
===============

Customer Internet not working

The wifi in the store 4317 BWS is not working,
customers are complaining it keeps dropping out on them as they try to use it for
rewards cards and transferring money
This issue happening from the past week
Devices like ipad, phones are having issues
=============
tels: EVT27650293

EVT27651112> Stror#1173-Batemans Bay> Store ceased trade due to bush fire;Stopped

trade at 10:09 AM AEDT|Store will remain closed for 01/01/2020.

EVT27651284 > Store#1389-Moruya> tore ceased trade due to local power Outage and
bush fire in the area ; Started at 31/12/2019 10:00 AM AEDT|Store will remain
closed for 01/01/2020. Customer Impact: Store is closed to customers.

Store#1274-Narooma> no active Events, Router and switches are up

Store#1136- Woolworths Ulladulla>all devices are up>Site trading good

EVT27651291> store#1431-BERMAGUI> Group Manager Ben Sealey advised no ETA when

store will open and trade. 1209 ASM Hamish Payne advised store trading using
generators 0800 - 1800 today. Store phone lines and power still out.

EVT27651125> Store#1881-Woolworths/Caltex BATEMANS BAY> Site ceased trade due to a

bush fire and local power Outage| Store will remain closed today; Started at 10:25
AM AEDT (24 Hours Site). Customer Impact: Customers are unable to purchase fuel.
Business Impact: Site is unable to trade. IT Response:
Awaiting for local power company to restore power. Resolve ETA: TBA.
Next update: 08:00 am

EVT27651075> Store#1362-Woolworths/Caltex Ulladulla>Router and switch are up,

monitoring the case

---------
SNI1570373
SNI1570260

log with telstra

EVT27651125
EVT27650997
EVT27650993

=====
AWA
Shaf Sadiq 0407 126971

EVT27646537

10.0.39.158
=
+61 433324190

DD warehouse

Craig Alves-Veira�� 0447 868 977

=

Hi WOW GSC
Please contact Dicker Data to release 1 x CISCO2951/K9 and 1 x HWIC-3G-HSPA= from
399

Thanks
jade
==============
Tel EVT27650295 EVT27655042 ICM22148133
EVT27655572 close
========

HOTSPOT. JABBER,FIRST TIME WILL GET ERROR

==========================================
Hand over:

Store phone at 554/ ICM22148164 || INC06149318

======

Tesl
EVT27657059 EVT27657762 EVT27650310

1093,954.62>3,60,0000>for two tousand

27,34886.56>9,00,000>fot 5 thoudsand
=

Lachlan McEachran 61415576414

EVT27644559 EVT27645228 EVT27643994 EVT27615739 EVT27630418

=============

DiData's priority level: P3

DiData's reference number: EVT27658925
Triage Details: Received alert for BGP Flapping
Router is up and working fine, but BGP is flapping
Has power been tested?: Yes
Has the site been routed to the backup service?: Yes
Has internal cabling been tested?: No
Has the CPE been tested: yes
FNN/CI (NR/YN or A): N6671351R
What is the service used for?(Photolab, TPOS): EFTPOS

SITE INFORMATION
Site Impact: EFTPOS is working intermittently
What are the symptoms (elaborate on triage)?:Received alert for BGP Flapping
When was the last time the service worked? (time/date):10-Jan-2020 00:46:42
Start time:10-Jan-2020 00:46:07
End time:10-Jan-2020 01:46:12
How many users/sites affected?: whole site
Type of site/s affected (BWS, Big W, Safeway, Caltex?):Woolworths/Caltex
Address:Woolworths/Caltex TUMUT,29-37 Fitzroy Street,Tumut-2720,NSW
Trading hours:
Friday 7am�8pm
Saturday 7am�8pm
Sunday 7am�8pm
Monday 7am�8pm
Tuesday 7am�8pm
Wednesday 7am�8pm
Thursday 7am�8pm

Primary contact name: Di Data Service Desk

Primary contact number: 1800763996
On Site contact name: Duty Manager
On Site contact number: 0269474718
Is Fee For Service pre-approved: Yes
Is afterhours attendance required?: Based on update of Telstra

Note: Telstra Tech Requirement- all CT�s to hold a current Pegasus Induction card
and if they do not hold to complete via this link that takes 10-15mins and current
for 2years.
http://home.collab.in.telstra.com.au/rep/wkgp/0000157/CommsWork
%20Updates/2014/January%202014/Woolworths%20Induction%20Cards%20Jan%2014.pdf

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EVT27658925 EVT27658921 EVT27658920>telstra planned outage