_________1.

The process of achieving goals and objectives effectively and efficiently through and with the
people.
a. Management
b. Effectiveness
c. Efficiency
d. Process
_________2. Directional and motivational guidance for the entire organization.
a. Vision
b. Mission
c. Objectives
d. Goals
_________3. It involves the implementation of plans by mobilizing individuals and group efforts through
motivation, communication, leadership and supervision.
a. Directing
b. Controlling
c. Planning
d. Staffing
_________4. It is the process of regulating the on-going activities of the organization to ensure that they are
in conformity with the established plans and produce the desired results.
a. Directing
b. Controlling
c. Planning
d. Staffing

_________5. It is a role of a manager wherein he regularly seeks out information related to his organization
and industry, looking for relevant changes in the environment.
a. Monitor
b. Mediator
c. Leadership
d. Liaison

_________6. These skills enable a manager to handle and solve any kind of unforeseen or actual problems
that may crop up in the organization.
a. Design skills
b. Technical skills
c. Leadership skills
d. Communication skills

_________7. Is the set of forces surrounding an organization that have the potential to affect the way it
operates and its access to scarce resources.
a. Organizational environment
b. Environmental scanning
c. External environment
d. Internal environment

_________8. The people or organizations who provide the raw material that a particular organization use
to produce their output.
a. Suppliers
b. Investors
c. Customers
d. Competitors

_________9. Obtaining both factual and subjective information on the business environments in which
company is operating or consider entering. This refers to.
a. Environmental Scanning
 b. Forecasting
c. Leverage
d. Scanning process
_________10. Analysis is being done to summarize the current state of a company and helping to devise a
plan for the future in terms of internal and external environmental factors.
a. SWOT Analysis
b. PEST Analysis
c. Economic Analysis
d. Socio-cultural Analysis

_________11. Companies should consider their local and federal power structure, and discuss how
anticipated shifts in power could affect their business.
a. Political
b. Economic
c. Social
d. Technological

_________12. Rate of inflation determines the rate of remuneration for employees and directly affects the
price of the restaurant’s products.
a. Political
b. Economic
c. Social
d. Technological

_________13. Eating habits of the people in your chosen business environment may, and certainly will, affect
your marketing decisions.
a. Political
b. Economic
c. Social
d. Technological

_________14. Can be defined as the environment in different sovereign countries,

a. International Business Environment
b. Local Business Environment
c. Domestic Business Environment
d. Semi-quasi Environment

_________15. If the business assets are not sufficient to meet the liabilities, he may also have to sell his
personal property for that purpose.
a. Unlimited liability
b. Limited liability
c. Agency relationship
d. Secrecy

_________16. A business owned by two or more persons who contribute resources into the entity.
a. Partnership
b. Sole proprietorship
c. Corporation
d. Cooperatives

_________17. With the help of forecasting not only the enterprise secures its future and at the same time it is
able to estimate the future motives of its competitor, which helps in facing future challenges.
a. Planning provides competitive edge
b. Being aware of opportunities
c. Planning provides effectiveness
 d. Planning

_________18. Preliminary look at possible future opportunities and the ability to see them clearly and
completely, knowledge of where we stand in the light of our strengths and weaknesses, an
understanding of why we wish to solve uncertainties, and a vision of what we expect to gain.
a. Planning provides competitive edge
b. Being aware of opportunities
c. Planning provides effectiveness
d. Planning

_________19. It sets the long-term direction of the org in which it wants to proceed in future.
a. Strategic Planning
b. Tactical Planning
c. Operational Planning
d. Functional Planning

_________20. Are the important ends toward which organizational and individual activities are directed?
a. objectives
b. vision
c. mission
d. goals
_________21. When an organization or team hits an unexpected roadblock, it’s the manager who must take
charge. He also needs to help mediate disputes within it.
a. Disturbance handler
b. Monitor
c. Liaison
d. Mediator

_________22. Planning is required at all levels of the management. It is not a function restricted to top-level
managers only but planning is done by managers at every level.
a. Pervasive of planning
b. Planning is primary function of management
c. Pervasiveness of the management
d. Planning contributes to future objectives

_________23. Planning is never done for the past. All managers try to make predictions and assumptions for
future and these predictions are made on the basis of past experiences of the manager and with the
regular and intelligent scanning of the general environment.
a. Planning is futuristic/forward looking
b. Planning is primary function of management
c. Pervasiveness of the management
d. Planning contributes to future objectives
_________24. The process of examining your possibilities options, comparing them, and choosing a course of
action.
a. Decision making b. Decision practice c. Decision belief d. Decision access

_________25. A clear picture of precisely what must be decided.

a. Construct b. Consider c. Concise d. Clarity
_________26. Planning have to face many uncertainties and unexpected situations every day. Planning helps
the manager to face the uncertainty because planners try to foresee by making some assumptions
regarding future keeping in mind their past experiences and scanning of business environments.
a. Planning reduces the risk of uncertainties
b. Planning facilitates management by objectives
c. Planning helps in achieving economies
d. Planning facilitates coordination
_________27. Planning compels manager to prepare a blue print of the courses of action to be followed for
accomplishment of objectives.
a. Planning reduces the risk of uncertainties
b. Planning facilitates management by objectives
c. Planning helps in achieving economies
d. Planning facilitates coordination
_________28. Raw materials can be purchased in bulk and transportation cost can be minimized. At the
same time it insures regular supply for the production department, that is, overall efficiency.
a. Planning helps in achieving economies
b. Planning facilitates controlling
c. Planning improves employee’s moral
d. Planning facilitates management by objectives
_________29. Using the SWOT analysis and PEST analysis it eventually helps the business to:
a. know the factors that may affect the business
b. understand the cash flow of the business
c. identify the liquidity of the business
d. understand the capital of the owners
_________30. Understand the phases of economic development will help you to:
a. analyze the situation of the business
b. know the status of the economy
c. understand the economic problem
d. identify the practices of the business

_________31. Decision-making is very crucial in planning because:

a. it tells you the status of the business
b. it will you to make a right decision
c. it will uplift the morale of the employees
d. it helps to lose customers

_________32. Knowing the planning techniques and tools is very important in a business because:
a. it will help the business to know what will be the plan to make the business successful
b. it will help to tell the future
c. it will help the business to look for the expensive materials
d. it will help the management to become more good leader

_________33. The management functions are:

a. planning, organizing, selling, leading, and controlling
b. planning, organizing, staffing, leading, and controlling
c. organizing, selling, accounting, leading, and controlling
d. planning, accounting, controlling, leading, and organizing

_________34. The categories of management roles are:

a. figurehead, leader, and liaison
b. interpersonal, decisional, and entrepreneur
c. monitor, disseminator, and spokesperson
d. interpersonal, informational, and decisional

_________35. The skills that all managers need are:

a. conceptual, technical, and human
b. effectiveness, efficiency, & planning
c. planning, organizing, & controlling
d. interpersonal, decisional, & informational

_________36. It is getting things done through people?

 a. business
b. organizing
c. management
d. customer

_________37. Who is the father of scientific management?

a. Max Weber
b. Frederick Taylor
c. Henry Fayol
d. Henry Gantt

_________38. He is the father of bureaucratic management?

a. Henry Fayol
b. Mary Parker Follet
c. Max Weber
d. Gantt
_________39. What mgt. function is used when a manager determines the company’s philosophy, goals,
objectives and policies.
a. planning
b. organizing
c. controlling
d. directing

_________40. It is a set of forces surrounding an organization that affects its operation and its resources.
a. organizational environment
b. environmental scanning
c. internal environment
d. external environment

_________41. It is a blueprint for goal achievement that specifies necessary resource allocations, etc.
a. mission
b. vision
c. plan
d. objectives
_________42. What is TRUE about goals?
a. it specifies today’s means
b. it specifies future ends
c. it specifies resources
d. it specifies budget
_________43. Which of the following is considered continuing or ongoing plans?
a. policy
b. rules
c. procedure
d. all of these
_________44. It is a tool used in search for the best practices among competitors?
a. Forecasting
b. Break-even analysis
c. Benchmarking
d. Simulation
_________45. It is an organization’s personality.
a. formal structure
b. organization culture
c. company policies
d. organizational mission statements
_________46. It is a set of formal task assigned to individuals or departments?
 a. organizing
b. organizational structure
c. Organizational design
d. Organizational climate
_________47. It is the creation or change of an organization’s structure?
a. organizational climate
b. organizational environment
c. organizational design
d. organizational structure
_________48. What type of environment when the customer’s desire are continuously changing?
a. stable
b. predictable
c. uncertain
d. dynamic
_________49. The use of technology to create a large number of uniform goods in an assembly line system.
a. mass production
b. continuous process production
c. Small batch production
d. all of these
_________50. An organization design that features well-defined channels of communication and
authority/responsibility relationships.
a. divisional structure
b. team structure
c. matrix structure
d. functional structure
_________51. An organizational design that relies on other organizations to perform critical functions on a
contractual basis.
a. network structure
b. team structure
c. matrix structure
d. functional structure
_________52. It is a form of business owned by only one person
a. Sole Proprietorship
b. Partnership
c. Corporation
d. Cooperative
_________53. It is a business owned by two or more persons who contribute resources into the entity
a. Sole Proprietorship
b. Partnership
c. Corporation
d. Cooperative
_________54. Which of the following is a middle manager?
a. CEO
b. Chairman of the Board
c. President
d. Finance manager
_________55. Which of the following is NOT a basic function of management?
a. Planning
b. Controlling
c. Leading
d. Intrapreneuring
_________56. When the company President is trying to determine the strategic objectives for her company,
this is part of which function of management?
a. Planning
b. Leading
 c. Controlling
d. Organizing
_________57. When the President creates a new department and defines the authority of this department
within the organization, this is part of which function?
a. Planning
b. Organizing
c. Leading
d. Controlling
_________58. 11.When a marketing manager is trying to determine the types of computer salesmen to hire
and how many of them to hire, this is part of which function?
a. Planning
b. Controlling
c. Organizing
d. Staffing
_________59. 12.When a shop foreman is trying to determine how to revise the production department so
that it can produce more units per day and achieve its quota, this is part of which function?
a. Organizing
b. Controlling
c. Leading
d. Entrepreneuring
_________60. A manager who represents her company on the local Board of the Chamber of Commerce is
acting in which role?
a. Resource allocator
b. Monitor
c. Spokesperson
d. Figurehead
_________61. 14.A human resources manager who sends an e-mail to all employees explaining the company's
new retirement plan is acting in which role?
a. Disturbance handler
b. Communicator
c. Negotiator
d. Leader
_________62. A manager who holds a news conference to explain his company's policy on preserving the
environment is acting in which role?
a. Spokesperson
b. Intrapreneur
c. Entrepreneur
d. Leader
_________63. When a Vice-president tries to resolve a dispute between the marketing department and the
production department on scheduling customer orders, this manager is acting in which role?
a. Disturbance handler
b. Disseminator
c. Leader
d. Spokesperson
_________64. When a marketing manager decides how much of a promotional budget to spend on TV
advertising, newspaper advertising, and sales promotion, this manager is acting in which role?
a. Spokesperson
b. Liaison
c. Resource allocator
d. Disturbance handler
_________65. A sales manager who monitors the number of sales calls made by each salesperson in his
department is acting in terms of which function?
a. Planning
b. Leading
c. Controlling
 d. Organizing
_________66. Which of the following creates an idea for a new product and develops it to the point where
additional workers are needed to complete the project?
a. Entrepreneur
b. Disseminator
c. Liaison
d. Disturbance handler
_________67. When a CEO says: "It is our company's policy that we will deliver our customer's packages on
time or the customer will get the next shipment free of charge," this manager is acting as a member of:
a. senior management
b. first-line management
c. middle management
d. non-management
_________68. The function of management that determines the objectives of business and how best to achieve
them is called:
a. Planning
b. Leading
c. Controlling
d. Organizing
_________69. The function of management that involves monitoring performance, comparing results with
planned objectives, and providing feedback and, if necessary, correction is called:
a. Planning
b. Leading
c. Controlling
d. Organizing
_________70. The function of management concerned with demonstrating by example and by teaching,
directing, and motivating employees to perform effectively to achieve the objectives of the organization
is called:
a. Planning
b. Leading
c. Controlling
d. Organizing

_________71. The function of management that arranges appropriate staffing and assigns responsibilities
and tasks to individuals and groups, in order to best achieve the objectives established by planning is
called:
a. Planning
b. Leading
c. Controlling
d. Organizing
_________72. Which of the following is a unique feature of Canada which has an influence on Canadian
management?
a. individual and family incomes in Canada far exceed those in most of the rest of the world
b. heavy dependence on foreign trade
c. Geography
d. all of the above
_________73. The titles Chairman, CEO and COO are examples of:
a. top management
b. first line management
c. management
d. entrepreneur
_________74. The ability to think in abstract terms, to analyze and diagnose problems, and to make use of
lateral thinking is called:
a. analytical skills
b. decision-making skills
 c. conceptual skills
d. communication skills
_________75. Which of the following is not an example of a decisional role?
a. resource allocator
b. negotiator
c. disturbance handler
d. figurehead
_________76. According to Mintzberg, managerial roles can be broken down into interpersonal,
informational, and ____________
a. Technical
b. Decisional
c. Conceptual
d. Liaison
_________77. A primary strategic management tool is a/an _______ analysis. The objective of this tool is to
analyze factors from inside and outside the organization that may impact upon the success of the
business.
a. scanning
b. monitor
c. assessment
d. forecast
e. S.W.O.T.

_________78. Ronald is one of the upper management leaders for his company. He has recently completed a
process in which he was able to identify the early signs of an emerging trend for increased diversity
within consumers that purchase products manufactured by his organization. Jeremy most probably
completed which of the following components of an external analysis?
a. S.W.O.T.
b. Forecasting
c. Monitoring
d. Scanning
e. Assessment
_________79. Homer spends his management work hours observing environmental changes continuously. It
is his job to determine whether or not a clear trend is emerging so that he may alert his organization. It
can be stated Homer is engaged in ________.
a. organizing
b. predicting
c. forecasting
d. assessment
e. monitoring
_________80. Which part of the environment consists of the norms, values, and preferences of a society?
a. Demographics
b. Individualism
c. Socio-cultural
d. Globalization
e. Regulatory
_________81. When Dale compares the capabilities of his organization with those of his closest competitors in
order to derive possible improvements within his company, he is ____.
a. strategizing
b. forecasting
c. benchmarking
d. differentiating
e. scanning
_________82. A system in which responsibility for planning lies with the highest level is called:
a. centralized planning
b. decentralized planning
 c. strategic planning
d. flexible planning
_________83. The first step in the planning process is to:
a. determine goals and objectives
b. allocate resources
c. establish an action plan
d. assess current conditions
_________84. Strategic objectives are set by:
a. middle management.
b. top management.
c. line management.
d. all of the above
_________85. The following are the purpose of organizing in the company, EXCEPT:
a. To divide the work according to the nature & similarity of tasks.
b. Waste of resources & decrease the efforts which lead to inefficiency
c. To increase efficiency and effectiveness
d. To build continuity & synergy
_________86. The simplest form of business ownership is a:
a. sole proprietorship
b. partnership
c. corporation
d. cooperative
_________87. Which of the following is an advantage of a sole proprietorship?
a. ease of starting a business
b. being your own boss
c. pride of ownership
d. all of the above
_________88. A ___________ is a business with two or more owners:
a. corporation
b. conglomerate
c. partnership
d. public corporation
_________89. Which of the following is a characteristic of a co-operative?
a. profits are not subject to income tax
b. one vote per share
c. dividends are paid on a per share basis
d. all of the above