Mary Ann Dean

134 Garrett Avenue

Lexington, KY 40504
859 684 8764

Objective: a position using my customer service, organizational and office skills.

Summary: 20+ years experience customer service, 3+ years as a 911operator, 5

years in medical offices, 4 years in veterinary offices, 10years in retail sales

Professional history:

January 2006 - July 2009 911 operator, LFUCG

Answering non-emergency and emergency calls from the public, discerning whether
to dispatch police, fire or ambulance, assigning priority, operating police radio and
using national computer database to look up drivers' histories and check for
outstanding warrants and safety alerts, contacting other departments for assistance
when needed such as Streets and Roads or Traffic Engineering, contacting on-call
personnel when needed for special cases such as Canine Units, Robbery-Homicide or
Family Abuse Detectives.

April 2002 - January 2006 Medical Receptionist, Lexington Clinic

Greeting patients, chart preparation for appointments, filing, faxing, data entry,
scheduling, multiline phone, scheduling and recertifying procedures in the
Ambulatory Surgery Center and the hospital, ordering radiology and lab tests. I first
worked for 1-3 physicians in Orthopedics and then for 5 physicians in GI.

March 2001 - April 2002 Temporary Receptionist, Accustaff, Goodwill Temporary

Services, United Surgical Associates

Filling in as a temporary receptionist at different businesses including a mortgage

company, an insurance company, and a couple of medical offices. I believe Accustaff
no longer exists.

June 1998 - March 2001 Secretary, Hagyard-Davidson-McGee Equine Hospital

Receptionist and clerical work in the "medicine" hospital (as opposed to the surgical
area). Included greeting clients, creating the daily list of inpatients in Excel and their
contact information, billing, scheduling appointments and meetings, filing, faxing,
multiline phone, intercom system. Practice included five veterinarians.

1994 - 1998 Retail Sales/Special Orders, Joseph-Beth Booksellers

Cashier, in charge of Architecture, Interior Design, Crafts, Woodworking, Drama,

Collectibles sections of store, then moved into "back room" ordering books
specifically requested by customers but not carried by store's main distributor.
Placing orders with publishers by
phone, mail and fax, doing "receiving" reports in computer inventory when the books
arrived.

Education and Professional Training

Graduated high school two semesters early, Bryan Station HS
Attended UK and LCC in 1980, 1983 and 1984
Certified Dept of Criminal Justice Training Telecommunicator 2006

Personal and Professional References

I have worked with and become friends with each of these individuals.

Linda Spencer
Ph 885 4111 or 885 1414 or bittercreek1414@aol.com

Annette Dance
Ph 333 9738

Amy Ross
Ph 576 1220

Frances McCollum
Ph 258 4950