Error Code * Display Message LED Root Cause

0x00000001 “Anomaly Tampering” RED The OBU was tryed to be opened; the
tamper sensor detected the tentative
and the system is looking at it as a
fraud tentaive.

0x00000008 “Anomaly Tolling” RED The internal DSRC module of the OBU
is not working propoerly.

0x00000800 “Anomaly GPS” RED The GPS signal is jammed by external

sources

0x00002000 “Anomaly GPS” RED The GPS signal is not sufficient for
localization service

0x00020000 “Anomaly Tolling” RED The internal backup battery is not

properly connected or damaged

0x00040000 “Anomaly GSM” RED The GSM signal in not sufficient for a
data connection or it is damaged

0x00080000 “Anomaly Battery Alarm” BLINKING RED The power cable of the OBU is not
connected to the main vehicle
battery or other external energy
source.

0x00100000 “Anomaly Battery Alarm” BLINKING RED The power cable of the OBU is not
connected to the main vehicle
battery and the internal battery is
low. The OBU is going to in a deep
stand by mode

0x00200000 “OBU Blocked” RED The services subscribed and provided

but the OBU has been suspended.

0x00400000 “Service Not Active” RED The OBU is traveling in a not

activated domain
0x00800000 “Anomaly Battery Alarm” BLINKING RED An USB cable is connected to the
OBU USB plug

0x00000004 “Anomaly Tolling” RED The internal flash memory of the

OBU is not working properly.

0x00000010 “Anomaly On Board Unit” BLINKING RED The OBU is not able to send
diagnostic data to the Central System
for a long time and the OBU memory
is full.

0x00000080 “Anomaly Tolling” RED The OBU is not able to send the
collected tolling data to the Central
System for a long time and the OBU
memory is full.

0x00000100 “Anomaly Tolling” RED The internal GPS module of the OBU
is not working properly.

0x00000800 “Anomaly GPS” RED The OBU has detected a Jamming

GPS activity that not allows the
proper functioning

0x00001000 “Anomaly GSM” RED The OBU has detected a Jamming

GSM activity that not allows the
proper functioning

0x00004000 “Anomaly GPS” BLINKING RED The OBU has detected a GPS spoofing
activity that not allows the proper
functioning.

0x00008000 “Anomaly Tolling” RED The internal DSRC module of the OBU
has a temporary unavaliability.

0x00010000 “Anomaly Configuration” RED The OBU configuration is not valid.

0x01000000 “Anomaly Tolling” RED The internal DSRC module and the
motherboard of the OBU are not
working properly.

*Notice that in case of detection of more than one anomaly at the same time, the error codes will be combined in one.
** In case of technical problem registration, if the LED returns green afterwards, the customer should call back the contact
How to behave (Customer) What to do (SALES
PARTNER)**
for security reason the OBU is not valid for the Ask for a device
services and need to be replaced. replacement. If the customer
is in Belgium, insert the
technical problem

the OBU is not valid for the tolling services and Ask for a device
need to be replaced. IF you are in Belgium replacement. If the customer
stop and contact the contact center of the is in Belgium, insert the
Service Provider. technical problem

the OBU is not valid for the localization Contact TLP After Sales for a
services. Contact your Sales Partner. IF you are technical analysis. If the
in Belgium stop and contact the contact center customer is in Belgium,
of the Service Provider. insert the technical problem
and ask for a replacement

the OBU is not valid for the localization Contact TLP After Sales for a
services. Contact your Sales Partner. IF you are technical analysis. If the
in Belgium stop and contact the contact center customer is in Belgium,
of the Service Provider. insert the technical problem
and ask for a replacement

the OBU is not valid for the services. Contact Ask for a device
your Sales Partner. IF you are in Belgium stop replacement. If the customer
and contact the contact center of the Service is in Belgium, insert the
Provider. technical problem

the OBU is not valid for the services. Contact
your Sales Partner. IF you are in Belgium stop
and contact the contact center of the Service
Provider.
Contact TLP After Sales for a
technical analysis. If the
customer is in Belgium,
insert the technical problem
and ask for a replacement

connect the power cable to the OBU as soon Ask the customer to check
as possible. the power cable connection

connect the power cable to the OBU as soon Ask the customer to check
as possible. The OBU will awake from the deep the power cable connection
stand by mode only when the power supply
return available

contact the Service Provider No actions needed, as the

device has been blocked by
the service provider

if you are traveling on a toll domain network If necessary and requested

which has not been previously activated you by the customer, activate
may be subject to a fine. exit from the toll that service
domain or use other payment means as soon
as possible
The USB port is supposed to be used only by
authorized person. If a usb vable or device is
deteced, the OBU will inform the user.
the OBU is not valid for the services. Contact
your Sales Partner. IF you are in Belgium stop
and contact the contact center of the Service
Provider.
Contact your Sales Partner for assistance.
the OBU is not valid for the services. Contact
your Sales Partner. IF you are in Belgium stop
and contact the contact center of the Service
Provider.
the OBU is not valid for the localization
services. Contact your Sales Partner. IF you are replacement. If the customer
in Belgium stop and contact the contact center is in Belgium, insert the
of the Service Provider.
the OBU is not valid for the services. Contact
your Sales Partner. IF you are in Belgium stop
and contact the contact center of the Service
Provider.
the OBU is not valid for the services. Contact
your Sales Partner. IF you are in Belgium stop
and contact the contact center of the Service
Provider.
the OBU is placed into a GPS Spoofing zone.
Try to move the vehicle into a different zone.
the OBU is temporarily not valid for the tolling
services. If the error code persists more than
15 minutes the OBU need to be replaced. IF
you are in Belgium stop and contact the
contact center of the Service Provider.
the OBU is not valid for the services. Contact
your Sales Partner. IF you are in Belgium stop
and contact the contact center of the Service
Provider.
Ask the customer to connect
the device to the proper
power source
Ask for a device
replacement. If the customer
is in Belgium, insert the
technical problem
Contact After Sales Truck for
device analysis
Contact TLP After Sales for a
technical analysis. If the
customer is in Belgium,
insert the technical problem
and ask for a replacement
Ask for a device
technical problem
Contact TLP After Sales for a
technical analysis. If the
customer is in Belgium,
insert the technical problem
and ask for a replacement
Contact TLP After Sales for a
technical analysis. If the
customer is in Belgium,
insert the technical problem
and ask for a replacement
Ask your customer to move
the vehicle into a different
zone
Contact TLP After Sales for a
technical analysis. If the
customer is in Belgium,
insert the technical problem
and ask for a replacement
Contact TLP After Sales for a
technical analysis. If the
customer is in Belgium,
insert the technical problem
and ask for a replacement
 the OBU is not valid for the services. Contact Ask for a device
your Sales Partner. IF you are in Belgium stop replacement. If the customer
and contact the contact center of the Service is in Belgium, insert the
Provider. technical problem

s will be combined in one.

r should call back the contact center/SALES PARTNER within 3 hours from the registration in order to reactivate the device.
activate the device.