THE TPI

Third Party Inspector

Introduction

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 Inspection

Inspection
Critical appraisal involving examination, measurement, testing, gauging, and
comparison of materials or items.

Appraisal
Impartial analysis and evaluation conducted according
to established criteria to determine the acceptability, merit, or worth of an
item.
Analysis
An examination of data and facts to uncover and understand cause -
effect relationships, thus providing basis for problem solving and decision
making

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 The “TPI”

U R Responsible

U have a Role to play

U shall have Commitment

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 Training Model

Professional Learning Performance

Inspector Opportunities Data

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 TPI Qualification Process

Educational Qualifications

Professional Qualifications

Experience

Training

Examination

The TPI

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 Training Mode

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 Capture

• Take by force

• Gain control of or

• Exert influence

• Take possession

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 Training Process

Day Quiz

Day class

Presentation

Report writing

Week End Quiz

Final Exam (80%)

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 Point to note…..

Tech Comm. Attire

Report Attitude

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 ATTIRE

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 SAFETY of LIFE

Test
Build

Design

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 The Codes

 Material
ASME Sec VIII-Div 1
ASME Sec II

 Welding
ASME B31.3
ASME Sec IX

 NDT
AWS D1.1 ASME Sec V

API 6D

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 Construction Control

Design Fabrication
(Welding..) Examination
Material

Testing
Relief CERTIFY
Inspection

Beware / Aware of the

term …..!

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 What is that?

Examination

Test

Inspection

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 TPI Skills

TPI

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 Attitude

Attitude
A predisposition or a tendency to respond positively or negatively
towards a certain idea, object, person, or situation.

Attitude influences an individual's choice of action, and responses to

challenges, incentives, and rewards (together called stimuli).

Four major components of attitude are

(1) Affective: emotions or feelings.

(2) Cognitive: belief or opinions held consciously. (IQ)
(3) Conative: inclination for action.
(4) Evaluative: positive or negative response to stimuli.

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 Cognitive

• Cognitive
• Definition
• Psychological processes involved in acquisition and
understanding of knowledge, formation of beliefs and
attitudes, and decision making and problem solving.
They are distinct from emotional and volitional
processes involved in wanting and intending. Cognitive
capacity is measured generally with Intelligence
Quotient (IQ) tests.

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 Action

 The first step to living the life you want is leaving the life
you don't want.

 Taking that first step forward is always the hardest.

 But then each step forward gets easier and easier.

 And each step forward gets you closer and closer.

 Until eventually, what had once been invisible, starts to

be visible.

 And what had once felt impossible, starts to feel

possible.

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 Looking for….

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 TEAM SPIRIT

Coming together is a beginning.

Keeping together is progress.

Working together is success.

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 Principles to me?

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 The POLICY

Policy
A principle that you believe in, that influences how you behave

A moral rule or a Power or effect To do things in a

strong belief that particular way
influences your actions

Based on your own

sense of what is right Let us read our
and wrong (not on legal QHSE Policy .
rights or duties)

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 Start

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 Start

'The guest is God'

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 CUSTOMER

 A customer is the most important visitor on our

premises.
 He is not dependent on us. We are dependent on
him.
 He is not an interruption in our work. He is the
purpose of it.
 He is not an outsider in our business. He is part of
it.
 We are not doing him a favor by serving him. He is
doing us a favor by giving us an opportunity to do so

• Mahatma Gandhi

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 How ?

• Accuracy
• Availability
• Partnership
• Advice/ learning / Innovation
• Beyond imposed things
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 Customer (Dis)satisfaction

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 Customer (Dis)satisfaction

• 96% of dissatisfied customers never complain

to the business, but 91% will not make return

• 70-85% of dissatisfaction is due to customer

service not product; 68% of customers who
stop buying do so because they perceive an
employee as discourteous or indifferent

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 Customer (Dis)satisfaction

• Dissatisfied customers on average tell 12

friends of the poor service; Satisfied
people tell 5 friends (2:1 ratio)
• For every complaint there are an
estimated 25 unnoted complaints
• 75% of complaints reported to front line
person do not get reported to
management

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 Cost of Poor Service

• The overall cost of poor customer

service in the US is around $83
billion It came from:
Business abandoned and lost to
entire industry, $32.4 billion
Customer churn and defections
within industry, $50.6 billion

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 TYPES OF CUSTOMERS

• Internal customers
• External customers

Internal Customers
• Customers inside the company.
• Every person in the process.
• Each dept is customer of another.

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 ???

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 CULTURE

• It is a pattern of responses discovered,

developed, or invented during the group's
history of handling problems which arise from
interactions among its members, and between
them and their environment.

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