Connect 2020 Update

Rider Experience and Operations Committee

January 16, 2020
 Why we are here: Connect 2020
Information Only, no Board action needed

• Tying in East Link to the operating railroad.

• Service preservation vs. shut-down approach.

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 Connect 2020 Schedule

WEEKEND WEEKEND WEEKEND

CLOSURE CLOSURE CLOSURE
PHASE PHASE
Jan. 6 – Feb. 7 Feb. 10 – Mar. 13
Jan. 1 Feb. 2 Mar.
4-6 8-9 14 - 15

Single Tracking on SB – Working on NB Single Tracking on NB – Working on SB

Regular service resumes March 16

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 PHASE Connect 2020 Sequence
1 January - February Preparing the work area

Platform Closed - NB

Stadium Station
Single Tracking - SB

Closed Abandoned New track Operating

4
 PHASE Connect 2020 Sequence
1 January - February Track and Systems installation
Turnback track
Platform Closed - NB
from Angle Lake

Single Tracking - SB Stadium island platform

Closed Abandoned New track Operating

5
 PHASE Connect 2020 Sequence
2 February - March Track and Systems installation

Single Tracking - NB

Stadium island platform

Platform closed - SB

Closed Abandoned New track Operating

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 POST
CONSTRUCTION
Connect 2020 Sequence
at Completion

IDS platform - NB

Stadium Station
IDS platform - SB

Operating Abandoned New track

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Adjacent Construction

8
 Track-bed Preparation

9
 Track Installation

10
 Systems Work

11
 Testing and Safety Certification

12
 Operations

13
 Operations

14
 Public Safety
• Security operating 24/7, increased
staffing from 6am – 10pm.

• All station entrances remain open for

emergency access.

• No fares during weekend closures to

speed transfers between Link and bus
shuttles.

• The overall passenger response has

been supportive and positive.

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 Temporary Signage:

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 Ambassador Program
• 705 staff have
participated.

• More than 6,000 staff

hours of outreach.

• Ambassadors answering
questions and receiving
feedback.

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 Feedback

Customer Service
81 total
• Announcements (29)
• Early/Late Operations
(29)

Social - Twitter
183 total
• Neutral or positive (133)
• Negative (50)

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 Partner Agencies

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Thank you.

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