Common Problems and Solutions for Mobile Operating Systems
Identify the Problem Probable Causes
The mobile device will not connect Wi-Fi is turned off.
to the internet.
The mobile device will not connect Wi-Fi settings are incorrect.
to the internet.
The mobile device will not connect Airplane mode is turned on.
to the internet.
An app fails to respond. The app does not work correctly.
An app fails to respond. The app failed to close.
An app fails to respond. Memory is low.
An app fails to respond. Memory is low.
An app fails to respond. Memory is low.
An app fails to respond. The mobile device is out of storage
space
An app fails to respond. The mobile device is out of storage
space
The mobile device fails to respond. The operating system has
encountered an error.
The mobile device fails to respond. An app has caused the operating
system to become unresponsive.
The mobile device fails to respond. An app has caused the operating
system to become unresponsive.
The mobile device fails to respond. The mobile device memory is low.
The mobile device fails to respond. The mobile device is out of storage
space
The mobile device fails to respond. The mobile device is out of storage
space
The mobile device cannot send or The mobile device is not
receive email. connected to the internet.
The mobile device cannot send or The email account settings are
receive email. incorrect.
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Possible Solutions
Turn on Wi-Fi.
Reconfigure the Wi-Fi settings.
Turn off Airplane mode.
Force the app to close.
Restart the mobile device.
Reinstall the app.
Remove and reinsert the battery, if
possible.
Reset the mobile device.
Remove unnecessary files.
Uninstall unnecessary apps.
Restart the mobile device.
Remove and reinsert the battery, if
possible.
Reset the mobile device.
Insert a memory card or replace the
memory card with a larger one, if
possible.
Remove unnecessary files.
Uninstall unnecessary apps.
Connect the device to a Wi-Fi or
cellular data network.
Reconfigure the email account
settings.
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Common Problems and Solutions for Mobile Operating Systems
Identify the Problem
The mobile device cannot install
additional apps or save photos.
The mobile device cannot install
additional apps or save photos.
The mobile device cannot install
additional apps or save photos.
A mobile device cannot connect or
pair with a Bluetooth device.
A mobile device cannot connect or
pair with a Bluetooth device.
A mobile device cannot connect or
pair with a Bluetooth device.
A mobile device cannot connect or
pair with a Bluetooth device.
Mobile device display looks dim.
Mobile device display looks dim.
Mobile device display looks dim.
The mobile device cannot
broadcast to an external monitor.
The mobile device cannot
broadcast to an external monitor.
The mobile device is exhibiting slow
performance.
The mobile device is exhibiting slow
performance.
The mobile device is exhibiting slow
performance.
The mobile device is unable to
decrypt email.
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Probable Causes
The mobile device is out of storage
space.
The mobile device is out of storage
space.
The mobile device is out of storage
space.
Bluetooth is not enabled on the
mobile device.
The Bluetooth device is out of
range of the mobile device.
The Bluetooth device is not turned
on.
The pin code is incorrect.
Brightness is set too low in the
display settings.
Auto brightness does not work well
in well-lit areas.
Auto brightness is not calibrated
correctly.
No wireless display-capable device
is available.
Miracast, WiDi, AirPlay, or other
wireless display technology is not
enabled.
A GPS application is running.
One or more power-intensive apps
is running.
The mobile device memory is low.
Your email client is not set up to
decrypt email.
Page 2 of 3
Possible Solutions
Insert a memory card or replace the
memory card with a larger one, if
possible.
Remove unnecessary files.
Uninstall unnecessary apps.
Enable Bluetooth on the mobile
device.
Move the Bluetooth device to within
range of the mobile device.
Turn on the Bluetooth device.
Enter the correct pin code.
Increase the brightness in the
display settings.
Turn off auto brightness.
Recalibrate the light sensor.
Install a wireless display-capable
device or turn it on if there is one
available.
Enable the wireless display
capability.
Turn off the GPS or close the GPS
application.
Close all unnecessary apps.
Restart the device.
Configure the email client to decrypt
encrypted email.
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Common Problems and Solutions for Mobile Operating Systems

Identify the Problem Probable Causes Possible Solutions

The mobile device is unable to You do not have the correct Attain the decryption key from the
decrypt email. decryption key. sender of the encrypted email.

The mobile device operating An app is not compatible with the Uninstall the incompatible app.
system has frozen. device.
The mobile device operating Network connectivity is poor. Move to an area with better network
system has frozen. coverage.
The mobile device operating The device has failing hardware. Replace any failing hardware.
system has frozen.

The mobile device has no sound The volume of the device is set too Turn up the volume in the audio
coming from the speakers. low in the audio settings or in an settings or in the app.
app.
The mobile device has no sound The volume is muted. Unmute the volume.
coming from the speakers.
The mobile device has no sound The speaker has failed. Replace the speaker.
coming from the speakers.

The mobile device touchscreen has The touchscreen is not calibrated Recalibrate the touchscreen in the
inaccurate response. in the display settings or in an app. display settings or in the app.
The mobile device touchscreen has The touchscreen is dirty. Clean the touchscreen.
inaccurate response.
The mobile device touchscreen has The touchscreen is shorting out Replace the touchscreen.
inaccurate response. due to damage or water.
End of Document

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