Remote Support Engineer- All Shifts Available- Job Description

We are seeking a Remote Support Technician/Engineer/Analyst to join our team! You will resolve customer
technology related issues.

The Remote Support Technician/Engineer/Analyst will:

• Provide technical assistance with a variety of virtual and physical hardware and mission critical
applications for different industries
• Resolve issues quickly for clients using various troubleshooting tools and communication methods
email
• Track customer issues and resolutions through ticketing system
• Ensure processes and procedures are followed
• Proactively solve problems and recommend preventive options to stay ahead of future problems
• Continually investigate ways to improve the customer experience with the service center
• Can quickly evaluate the priority of the issue and determine the fastest resolution options.

Remote Support Technician/Engineer/Analyst Qualifications should be:

• Previous experience in IT, customer service, or other related fields

• Able to build a positive rapport with clients Strong troubleshooting and critical thinking skills
• Able to demonstrate a positive, courtesy confident, and professional demeanor

Remote Support Technician/Engineer/Analyst Job Requirements should be:

• Previous experience with technical support for small to medium size business
• Ability to sometimes provide afterhours client support
• 3+ years of experience with Microsoft based technologies and systems
• 3+years of experience with Avaya, VOIP or telecommunication systems
• 3+ years of Windows 2003/2008/2012 Server
• 3+MS Office skills in a systems implementation and/or systems administration role
• 3+ years of Exchange 2007/2010/2013,
• 3+ years of Office 365
• 3+ years of google suite

Remote Support Technician/Engineer/Analyst Desired Experience:

• Expertise in Virtualization and Data Storage technologies such as: Citrix and VMWare
• Familiar with Apple OS and products
• Cisco, Meraki, SonicWall experience desirable
• VMware and/or Citrix experience are desirable
• Linux experience are desirable

Benefits:

Step into this role and you're joining a company committed to providing a fun and challenging work
environment. This is truly a fast-paced company where the business is continually expanding, and that means
you will be exposed and learning about new technologies This position offers the chance to work with some
wonderful people on very cutting-edge projects. The company also offers virtually limitless growth
opportunities, as well as very competitive compensation and outstanding benefits that include:
 • Medical/Vision/Dental insurance
• Life insurance
• Company paid short/long-term disability
• Educational assistance
• Employee assistance program
• Adoption assistance
• 401(k) plan
• Bonus program

Flexible Work Schedule

Job Types: Full-time, Part-time