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CHAPTER-6
SOCIAL RESPONSIBILITIES OF BUSINESS AND BUSINESS
ETHICS
Social Responsibility
As part of the social responsibility of business, several services and activities are
undertaken today. For example, Pepsi is working in the area of promotion of sports.
Tata Steel is working in the field of tribal development. Escorts is working in the
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field of health care. Similarly, there are several business enterprises which contribute a
small fraction of their earnings for the welfare of the poor like providing free
education, free distribution of medicines, creations of employment opportunities for
the rural masses, installations of pollution control measures etc……
1. Legal responsibility
Every business enterprise has a responsibility to respect and operate within the laws of the
country. Since the laws of the country are meant for the wellbeing of the society, a law
abiding enterprise is a society responsible enterprise as well.
2. Ethical responsibility
This includes the behavior of a business firm that is expected by society but not codified in
law,e.g., respecting the religious sentiments of people, supply of quality products at
reasonable price, etc.
3. Economic responsibility
Business enterprise is basically an economic entity. It is the responsibility of the business to
produce goods and services that society wants and sell them at a reasonable profit. They
never indulge in anti social and unfair trade practice.
4. Discretionary responsibility
This refers to purely voluntary obligation that a business firms assumes,e.g, helping flood
affected people, generating employment opportunities to the physically handicapped people
of the society, providing basic amenities like school, hospitals, promote arts ,sports etc.
1. Public Image
The activities of business towards the welfare of the society earn goodwill
and reputation for the business. The earnings of business also depend upon the
public image of its activities. Good Public Image attracts honest and competent
employees to work with such firms.
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thus, evident that a business must think beyond profit. It has to fulfill several obligations
towards the various interested groups in the society.
The traditional view that business enterprises dealing with production and distribution
of goods and services and thereby earning profits alone, no longer stands valid.
It is accountable for the input it derives from environment and the resources it employs. Such
a business should take care of the interest of consumers, local citizens, dealers, employees,
government, suppliers and other stake holders in the society who influence and get influenced
by its operations.
Business is not merely an economic institution. It has a responsibility to help the society and
is bound to remain active on social issues.
As part of social responsibility of a business, several services and activities are
undertaken today. There are several enterprises which contribute a small fraction of their
earnings for the welfare of the poor, like providing free education to the poor, free
distribution of medicine, creation of employment opportunities, compliance to safety standars
etc.
Social responsibilities of business can be classified into the following four categories.(Here
explain 4 kinds of social responsibility,i.e, economic,legal,ethical and discretionary
responsibilities).
2. Burden on consumers
It is argued that social responsibilities like pollution control and environmental
protection are very costly and often require huge financial investments.Business
actually shift these burden on customers by charging higher prices to their product
and services.
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every activity of business, the interest of these groups is affected directly or indirectly.
Business is responsible to all these interest groups.
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Business Ethics
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Business ethics and social responsibilities are interrelated. Business ethics refer to the
moral principles to be followed by businessmen in relation to society. It would mean
doing right thing according to the standards prescribed and the prevailing
expectations. When business is ethical, quite naturally, it meets its social
responsibilities. The concept of social responsibilities is fundamentally an ethical one.
Social responsibility and business ethics are, thus, the two sides of the same coin.
1. Air Pollution
Air pollution is the result of a combination of factors which lowers the air
quality. Air Pollution occurs when several factors destroy the quality of air
collectively. It is mainly due to carbon monoxide emitted by automobiles ,smoke and
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other chemicals from manufacturing plants,etc. Resultant air pollution has created a
hole in the ozone layer leading to dangerous warming of the earth.
Impact of Air Pollution
Air pollution create lot of problem to our surroundings and on us. Some of
them are:-
Presence of gases in air which are not required by human beings, animals
and birds, create serious health problems. It may create diseases like
asthma, blindness, skin diseases, genetic disorders etc.
Air pollution creates smog in the winter. It reduces natural visibility and
irritates the eyes.
Ozone layer gets depleted because of air pollution and thereby causes
genetic defects and skin cancer.
The temperature of the earth increases due to air pollution.
Air pollution causes acid rain which means excessive presence of various
poisons gases like Sulpher dioxide, Nitrogen Oxide in the rain water. This
causes lot of damage to vegetation, trees, marine life, buildings, monuments
etc……..
2. Noise Pollution
Noise pollution or noise disturbance is the excessive noise that may harm the
activity or balance of human or animal life. The sponsors of outdoor noise
are machines and transportation systems, motor vehicles, aircraft, and trains. Noise
pollution can be responsible for many diseases like loss of hearing, head ache,
irritation, high blood pressure, mental disorders, hindrances in communication etc.
3. Water Pollution
Water becomes polluted, when chemicals and other waste materials are
dumped into it. Business enterprises have been dumping waste into rivers, streams and
lake with little regard for the consequences. Water pollution has lead to the death of
several animals and threat to the human life.
Causes of Water Pollution
Improper sanitation system.
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Dumping of waste by various industrial units into the rivers and canals.
Drainage of toxic substances like chemicals and fertilizers used in
cultivation into streams and rivers.
Drainage of human waste into rivers, canals etc.
Impact of Water Pollution
It can create health hazards among human beings, animals and birds. Diseases
like typhoid, jaundice, cholera etc…..are common.
It can endanger lives of various aquatic species.
It can lead to scarcity of drinking water.
4. Land Pollution
Dumping of toxic waste into land leads to land pollution. These damages the
quality of land and making it unfit for agriculture.
Causes of Land Pollution
Excessive use of fertilizers, chemicals and pesticides in cultivation.
Disposal of solid waste of industries mines and quarries.
Excessive use of plastic bugs, which are non-biodegradable.
Effects of Land Pollution
Reduces the area of cultivable lands.
Causes damage to the landscape.
Leads to water and air pollution.
Causes health hazards as it contaminates the sources of food.
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towards its working. A firm that protects and promotes the environment will be able
to enjoy good reputation.
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