EZE UGOCHI BIBIAN

PERSONAL/CONTACT DETAILS
Address: 65C, Obi-Wali Road, Rumuigbo, Port Harcourt, Rivers State.
Phone Number: 08166248655
E-mail Address: ezeugochibibian@gmail.com
Sex: Female
State of Origin: Imo State
Marital Status: Single
Date of birth: 5th October, 1994
Hobbies: Reading and Fashion design.
SUMMARY
Passionate, extremely professional and customer focused. Resourceful, enthusiastic, tenacious and appear very often
in others opinion of my attitude to work. Assisted greatly in developing good communication and leadership
capacity. Has gathered a four-year experience in the customer focused professional industry with an outstanding
track record of effectively assessing customers' needs, presenting solutions and generating sales lead. With more
willingness to learn more, I am ready to align myself with a success driven team.

SKILLS/HIGHLIGHT
 C u s t o m e r Oriented.  Multitasking
 M i c r o s o f t Office proficient.  I n t e r n e t savvy
 H i g h l y motivated and target  T e a m player
driven.  S o u n d D e c i s i o n making and analytical skill

PROFESSIONAL EXPERIENCE

CUSTOMER SERVICE SALES/PROMOTION SUPERVISOR

GUINNESS PLC

July, 2016 - To Date.

Responsibilities:
 A t t r a c t i n g new customers and helping the company reach revenue targets.
 W o r k with the management team to stay updated on product knowledge and be informed of any changes in
company policies.
 M a k i n g product presentations and approaching potential customers.
 R e s p o n d i n g to customers' questions, inquiries and complaints.
 M a n a g i n g clientele and field marketers.
 R e a c h i n g out to customers' leads through cold calling and product promotion activities.
 D e v e l o p i n g and maintaining positive relationship with the customers to ensure future and continuous sales.
 P r e p a r i n g and submitting weekly, monthly and yearly sales reports.
 P r o j e c t management briefs and designs to keep project running on time and within budget.
EXECUTIVE ASSISTANT TO THE DIRECTOR
SPRINGTIME HOSPITAL
Aug, 2015 – 2016

Responsibilities:

 Calendar management and organization of internal/external board meetings .

 Maintaining professionalism in the work place and mediating staff issues
 Im p a c t i n g the company’s bottom line by problem solving and turning frustrated clients into
repeat customers.
 Organizing, arranging, coordinating or attending business meetings, events and industry
functions.
 Able to work and learn independently or as a team
 Minimizing expenditures and managing budgets.

CUSTOMER SERVICE SALES REPRESENTATIVE

PABOD BREWERIES
Jun, 2014—2015

Responsibilities:
 Generating new retail leads for new markets.
 Offline promotion of new products through public sensitization activities.
 Handling customer enquiries/complaints and delivering excellent services to customers
 Establishing and maintaining positive business relationship with customers to ensure future sales.
 Impacting the company’s bottom line by problem solving and turning frustrated clients into repeat
customers.
 Documenting customers complaints and how they were resolved for future reference.
 Creating and delivering presentations tailored to the customers' needs.
 Preparing and submitting weekly, monthly and yearly sales reports.

EDUCATIONAL PROFILE
Sept,2013 – Oct, 2017 Bachelor of Science (B.Sc) Sociology
University of Port Harcourt

Sept,2009 – Jul, 2012 West African Examination Council (WAEC)

Tenderfoot International School Rumuigbo Port Harcourt.

Sept,1995 – Jul,2001 First School Leaving Certificate (FSLC)

Fountain child nursery and primary school Rumuigbo Port Harcourt.

REFEREES

Available upon request.