University of San Jose - Recoletos

Basak, Pardo, Cebu City

Senior High School Department

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SWOT ANALYSIS ON ANAMARIE KITCHENETTE

Gonzales, Anne Kaithlyn B.

Gulfan, Alexa Genmary L.

Mora, Kate Eisley C.

12 Our Lady of Guadalupe

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 STRENGHTS WEAKNESSES

1. Proper work etiquette is observed 1. Due to the diverse work

and thus promotes a smooth flow environment and personalities,
of daily interaction within the employees sometimes get to
workplace. experience to work with a few
2. Creates a pleasant work misunderstandings to each other.
atmosphere which improves 2. Their “slight” misunderstandings to
productivity. each other could cause damage to
3. Establishes a harmonious the harmonious work environment.
relationship between employees 3. If a certain level of decorum is not
wherein they will effectively work maintained, it potentially disrupts
together as a team. the relationship between
employees

DECORUM
OPPORTUNITIES THREATS

1. With proper training and practice, 1. Displaying inappropriate behavior

employees could cater their either towards a co – employee or
customers promptly. customer could lead to a bad
2. The employees show respect and reputation generally to the store.
treats the customers politely; thus 2. Not having a good relationship to
promotes good company/stall any of their co – employees could
image. hinder a smooth work
3. The excellent behavior the environment.
employees show within the 3. It is undeniable that there are
workplace potentially attract some stall personnel who does
customers because of not have good manners.
organization, order, and good
services.
 STRENGHTS
1. Establishes good relationship with
the university because they abide
by the rules and regulations
agreed between the two parties.
2. Practices discipline within the
workplace and respect towards
their customers and maintains
cleanliness and shows proper
hygiene.
3. In terms of recruiting new
employees, standards are not that
strict as long as applicant knows
how to do the job.
POLICY
OPPORTUNITIES
1. They are more likely to attract
people to buy their products
because their store caters to the
needs and wants of their
customers.
2. Smooth transaction occurs due to
the peace and order shown by the
store.
3. Consistent execution of policies
helped them improve their
relationship with their customers.
WEAKNESSES
1. The business does not allow their
employees to have a separation
pay. Thus, there is no increase for
monthly pay.
2. Salaries of each employee reflect
and depend on their sales.
3. This existing policy regarding the
no separation pay could lead to
the loss of employees.
THREATS
1. Employees would not gain enough
benefits in a long term aspect.
2. Somehow, there is a difficulty in
achieving the maximum target of
sales due to their competitors.
3. Some employees do not follow the
company’s given policies and thus
disrupts the natural flow of the
work environment.
 STRENGHTS
1. The staff knows how to address
their customers with congeniality.
2. They have efficient method of
ordering food for their customers
which makes it less tumultuous by
letting their customers form a line
orderly.
3. They wear aprons which gives a
great impression to the customers.
PROTOCOL
OPPORTUNITIES
1. They gain new customers
because of the service offered and
the good qualities their staff
possesses.
2. Customers will speak and treat
them with the equal respect they
exhibit upon accommodating their
needs.
3. Profit is maximized due to their
foods being sold out regularly.
WEAKNESSES
1. Some staffs are not sufficiently
snappy to serve their customers in
which it may cost losing some of
their customers.
2. During peak hours, their service
takes up too long.
3. The staff sometimes gives the
wrong order of food to their
customers.
THREATS
1. They lose customers due to taking
too long in serving some
customers and in return, other
food stalls may gain new
customers.
2. Competitors may have alluring
and proper clothing in serving
clients which makes them look so
reliable to tidiness.
3. The owner or the boss of the
business will not know whether
the employees are honest enough
to do their duties and
responsibilities (coming to work on
time, maintaining cleanliness, etc.)