Role Profile

Role Title: Senior BSS Customer Engagement Product Manager / Senior BSS Customer Relationship

Management Product Manager

Department: European Branch of Carrier Software Product Management Department, Products & Solutions

Responsibilities:

 Build up FMC BSS/Omni-channel product/solution with high competitive edge in the market, referencing
update industry trend, market, customer requirements and competition in collaboration with architecture
design team. You will be aligning the Solution direction with the wider business strategy in western
Europe.

 Job outputs include hot topic research report, solution charter, business requirement, key feature and
capability, business model, CSP target markets for CRM/Omni-channel product/solution.

 Communicate effectively with senior level of key customers on Huawei CRM/Omni-channel Roadmap.

 Full understanding of key customer requirements for improving competitive edge of Huawei CRM/Omni-
channel product/solution as well as enhancing Huawei Brand worldwide.

 Participate as a core member in go-to-market activities in new FMC BSS/Omni-channel product/solution

release, including marketing material development, promotional, and tracking.

 Dive deep into customer requirements in BSS domain and lead the technical team to provide solutions
to customers.

 Provide technical proposals to customers, participating in technical clarification as well as doing product
demonstrations.

 Dig out customer real requirements / needs and collaborate with R&D, delivery and marketing teams to
identify appropriate product/solution proposals and offers.

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Experience:

 10+ years of work experience in Telecom CRM domain.

 5+ years of work experience in Omni-channel domain. Experience working with European CSPs an
advantage.

 Past successful experience on business solution design in Omni-channel projects.

 Experience with BSS solution planning through industry insight, customer insight and competitor
analysis.

 High Industry visibility through delivering presentations at various industry conferences, workshops with
customers of senior levels, or published articles in industry journals.

 In-depth knowledge and vision in current CRM/Omni-channel domain e.g. business models, operation
models.

 Ability to foster and maintain relationships with regional carriers and in the telecom industry.

 Track record with consulting firms an advantage.

 Excellent analytical capability for communicating and understanding customer requirements.

Personal Attributes:
 Business and Result oriented.
 Self-motivated, confident & innovative.
 Keen on knowledge sharing.
 Excellent interpersonal skill & a team player.

Industry Experience:

 Strong Knowledge and experience in telecom CRM and Omni-channel domain.

Education:

 Bachelor of Telecom Communication, computer, electronics and marketing, or higher degree;

Language:

 Excellent communication skills in English (written and spoken)

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 Chinese language skills are an advantage, but not required

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