Ninebot PTR and Ninebot Elite Error Codes

Error Error Reason Solutions/suggestions

Error
code

Motor Hall Senor or Magnet Need to replace new drive board

1 Motor1 Hall abnormal Sensor
damaged
Motor Hall Senor or Magnet Need to replace
2 Motor2 Hall abnormal Sensor
damaged new drive board
The CD of Motor Encoder Need to replace new drive board
3 Motor1 abnormal Encoder
damaged
The CD of Motor Encoder Need to replace new drive board
4 Motor2 abnormal Encoder
damaged
Motor1 Total abnormal current Drive the total current Need to replace new drive board
5
Sensor sampling circuit
Motor2 Total abnormal current Drive the total current Need to replace new drive board
6
Sensor sampling circuit
Drive the total current Need to replace new drive board
Motor1 Phase abnormal current
7 sampling circuit or MOS FET
sensor
open abnormally
Drive the total current Need to replace new drive board
Motor2 Phase abnormal current
8 sampling circuit or MOS FET
sensor
open abnormally
Driver1The Down bridge arm MOS FET damaged or opened Need to replace new drive board
9
MOSFET damaged abnormally
Driver1Up bridge arm MOSFET MOS FET damaged or opened Need to replace new drive board
10
damaged abnormally
Driver2 Down bridge arm MOS FET damaged or opened Need to replace new drive board
11
MOSFET damaged abnormally
Driver2Up bridge arm MOSFET MOS FET damaged or opened Need to replace new drive board
12
damaged abnormally
MOSFET opened abnormally、 Need to replace new drive board
13 Motor1 Overcurrent current sampling abnormal or
Over load
MOSFET opened abnormally、 Need to replace new drive board
14 Motor2 Overcurrent current sampling abnormal or
Over load
Driver total power MOSFET Total power MOSFET switch Need to replace new drive board
15
switch abnormally circuit abnormally

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Ninebot Inc.
 The software of driver skip Driver had not update new Need to replace new drive board
16
abnormally software
The driver of software is the software updated failure of Need to replace new drive board
17
abnormal drive board
The software of driver is not software updated failure of Need to update the driver’s FW.
18~19
matching ninebot control board Need to replace control board
The Gyroscope damaged Try reboot the Ninebot, if the error
The communication of Gyroscope remain appear,
20
has failed replace new contrl board.

21 EEPROM communication failure EEPROM damaged replace new control board

The communication of replace new control board
22 The initialize of Gyroscope failed
Gyroscope damaged
The communication of replace new control board
23 The initialize of EEPROM failed
EEPROM damaged
24 The written FLASH error The EEPROM written failure replace new control board
The ninebot start shake when replace new control board
25 Calibration error
calibration
The software of AHRS turn AHRS have no software replace new control board
26
abnormal
The abnormal software update of AHRS software update failure replace new control board
27
AHRS
The software of AHRS need to The software of AHRS need to be
28-29 Preserved
be update. 29: Preserved update. 29: Preserved
There is a problem about the There can be any lose/wrong
The abnormal communication of connection between control connection.
30
driver and driver or chip problem There can have chance of short-circuit.
Please check all the connections.
There is a problem about the There can be any lose connection
The abnormal communication of connection between control in between the mainframe and
31
dash board and driver or chip problem handle bar OR in between the
handle bar and dashboard
The chip of AHRS abnormal Try reboot the Ninebot, if the error
The abnormal communication of remain appear, replace new contrl
32
posture model1 board.

The abnormal communication of The chip of AHRS abnormal Lose connection handle bar
33
posture model2
The abnormal connection of The connection of Angle Loose connection of the steering
34
Angle sensor sensor has failed assemble
35 the MOSFET from power board There is a problem about the replace new control board OR there

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Ninebot Inc.
 opened abnormally
36 abnormal Battery1 output
37 abnormal Battery2 output
38 abnormal Battery1 temperature
39 abnormal Battery2 temperature
40 abnormal Foot sensor
41 12V power abnormal output
42 5V power abnormal output
FFC flat cable between control
board and power board
Battery1 overfill、open circuit
or short circuit protection
Battery2 overfill、open circuit
or short circuit protection
Battery1 overfill or the battery
of temperature sensor damaged
Battery2 overfill or the battery
of temperature sensor damaged
The connection of foot sensor
is open or the foot mat is still
been pressed
An external 12V power supply
short circuit or 12V power
supply circuit problems
An external 5V power supply
short circuit or 5V power
supply circuit problems
3/4
Ninebot Inc.
There is a chance of power board
failure
also.
Test the battery, measure the voltage
by a
Voltmeter. If the voltage on battery#1
is
Very low then we need to replace
battery.
Test the battery, measure the voltage
by a
Voltmeter. If the voltage on battery#2
is
Very low then we need to replace
battery
Battery1 temperature sensor damaged,
Let the
Battery starts at normal temperature. If
the
Error exists then replaces battery.
Battery2 temperature sensor damaged,
Let the
Battery starts at normal temperature. If
the
Error exists then replaces battery.
There are few steps to inspect. Please
Contact ninebot engineer to guide you.
Make sure all the device you have
connected
To operation bar USB port has not
exceed 8
Watt. If not then dismount the handle
and
Mount it again.
Make sure all the device you have
connected
To operation bar USB port has not
exceed 8
Watt. If not then dismount the handle
and
Mount it again.

43 Chargers abnormality
When the vehicle has not been
Voltage detection through circuit
44
unit is not calibrated
45 Vehicle angle abnormality
46 program update anomalies
47 Jump abnormal program
Charger stop charging, output There can be three chances.
voltage is too low. 1-charger have something wrong.
2-AC power socket of your place.
3- The charge diode on the power
board is broken, need to replace the
power board.
Factory test only.
calibrated, voltage detection
through circuit
An unexpected Repower the unit, make a calibration.
situation/accident/collisions Error will be eliminated.
No formal procedures Reserved error code .not in use
programmer currently.
Program update failed Reserved error code .not in use
currently.
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Ninebot Inc.