Human Resource Management Practices and its Effect on Employees Performance

in Criscat Catering Services Lucban,Quezon

Rationale of the study

The catering business is one of the most lucrative and profitable home businesses with a high

potential for expansion and growth. It is both financially rewarding and fun. Each catered event –

whether birthday parties for children, company dinner parties and wedding reception involving a

hundred or more guests is a new experience and challenge with new group or people.

In the province, there are several catering services that occur, extending services in the group of

people on which they are offering services for the hectic scheduled families and those people

who does not want to have work in the kitchen preparing for a hundred of people who will attend

parties, catering services will be the one who assist and done all the works.

However, catering services is a demanding work, requiring stamina, ability to work under

pressure, and excellent interpersonal skills.

The study evaluates the effects of human resource management practices namely: recruitment

and selection, compensation and benefits, training and performance appraisal on employees

performance in Criscat catering services. A total of 100 employees of catering service to the self-

administered questions which measured the four HRM practices with employee performance.

Regression and correlation analysis a significant and positive association of these four practices

with employee performance. The study pre-insight to the management of the organization to use
these practice for superior and improved performance contributes to the limited empirical

knowledge in the context of Catering.

Objectives of the study

This study aims to identify the Human Resource Management Practices and its effect on

employees performance in Criscat catering services

Specifically, the researchers aimed to accomplish the following objectives:

1. To determine the demographic profile of respondents in terms of:

1.1 Age

1.2 Gender

1.3 Civil Status

1.4 Educational Attainment

1.5 Number of years in service

2. To determine the Human Resource Management Practices in terms of:

2.1 Recruitment and Selection

2.2 Training

2.3 Compensation and Benefits

2.4 Performance Appraisal

3. To determine the Effect of Human resource management practices to employees

performance in Criscat catering services.

Conceptual Framework

The conceptual frame work of the study uses the input-process-output (IPO) whereas the

input of the study that the researchers aims to determine in the profile of the respondents be

described in terms of: age, gender, civil status, educational attainment, number of years in

service. To determine the HRM practices in terms of: recruitment and selection, compensation

and benefits, training, and performance appraisal and effects of HRM practices on Employees

performance are followed The process in gathering data thru questionnaires. Statistical

analyzation of data and the output of the study is improvement of catering services and

employees performance .

1.To determine the

profile of the
respondents in terms of:

 Age
 Gender
 Civil status
 Educational
attainment
 Number of years in
service Human Resource
Questionnaires
2.To determine the Management Practices
Human resource Statistical treatment of and its Effect on
management practices in data Employees
terms of: Performance
Percentage, weighted
 Recruitment and mean
in Criscat Catering
Selection Frequency distribution Services
 Compensation and
Lucban,Quezon
benefits
 Training
 Performance
appraisal
3.Effect of HRM
practices on employees Figure 1. Input Process Output Diagram of the Research
performance
 1. RESPONDENT’S PROFILE
Please provide the necessary information by supplementing the appropriate data. Kindly put a
check ( √ )

1.1 DEMOGRAPHIC PROFILE

Name (Optional): ___________________________

Age: _______

Gender: ( ) Male ( ) Female

Civil Status:

( ) Single ( ) Window/er

( ) Married ( ) Annulled/Separated

Educational Attainment:

( ) High School Graduate ( ) College Undergraduate

( ) Technical/Vocational ( ) College Graduate

Years in service:

( ) Less than 1 year ( ) 11-15 years

( ) 1-5 years ( ) 16-20 years

( ) 6-10 years ( ) above 20 years

1.2 INSTRUCTION: This part aims to determine the effects of technical training on your
job performance. Kindly put a check ( √ ) on the column which correspond to your
answer using the scale below

4 – Strongly Agree 2 – Disagree

 3 – Agree 1 – Strongly Disagree

Question 4 3 2 1

Recruitment and Selection

1. Is recruitment and selection is done systematically in your
organization on a regular basis
2. Interview is the mode of selection of employees
3. HR clearly defines the job description and job specification in
the recruitment process
4. Does HR provides an adequate pool of quality applicants
5. Have you satisfied with the recruitment and selection in your
organization

Training 4 3 2 1
1. There are actual training to teach new employees the skills they
needed
2. Training is must for enhancing productivity and performance
3. Are training helpful in personal growth
4. Are you satisfied with the procedure of identifying training
needs in your organization
5.

Compensation and Benefits 4 3 2 1

1. I receive right amount of salary for my work
2. I’m being paid fairly in comparison to others
3. The economy affects my satisfaction with my current salary
level
4.You are likely interested in advancement and financial gain
5.Your medical insurance

Performance Appraisal 4 3 2 1
1.Overall I am satisfied working in this organization
2.The jobs here are well organized and co-ordinated
3.There is a friendly feeling between management and staff
4.My performance level affect my salary level
5.I am committed to mission and direction of my organization
6.Management is not very interested in the feelings of the staff
7.Management usually keeps us informed about things we want to
know

Dear Respondents,

Good day!

We are fourth year students of Southern Luzon State University, Bachelor of Science in
Business Administration major in Human Resource Development Management and currently
conducting a study entitled “Human Resource Management Practices and its effect on
employee’s performance in Criscat Catering Services”

Through this brief survey, your answer will be helpful in the completion of this research.
Your response will be used for academic purposes and will be treated with outmost
confidentiality.

Thank you very much for your time in answering the questionnaire.

Name:____________________________

Qualitative Questions

1.How Criscat Catering Services Start

2.What are your career goals in the catering

3.How was your experience working in your catering?

4.How do you work under pressure?

5.How do you work with your staff?

6.What techniques did you find most effective in finding the right person for the job?

7.Please share with us an example of how you helped coach or mentor your employees?

8.How do you retain your employees?

9.What benefits does your employees receive?

10.Is there a formal system for evaluation of performance management practices of the
organization? YES/NO

If yes, please specify the process you use, to evaluate.

a) Opinion/Attitude survey c) Informal feedback (verbal)

b) Formal feedback (written) d) Others(pls. specify) ___________________

11.What strategies of your organization have been linked to the performance management
system to make it more effective?

a) Reward Strategy c) Culture strategy

b) Team work Strategy d) Leadership strategy

12.How long do you train your employees?