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Exam A
QUESTION 1
Which processors use hyperthreading? (Select two.)
Answer: AD
Section: (none)
Explanation/Reference:
QUESTION 2
How many memory channels are there in a 2 processor DDR3-based server?
A. 2 channels
B. 3 channels
C. 4 channels
D. 6 channels
Answer: D
Section: (none)
Explanation/Reference:
QUESTION 3
On Intel Xeon 5500 Series (Nehalem) based servers, where is the memory controller located?
A. processor socket
B. processor core
C. HyperTransport Bus
D. Front Side Bus
Answer: B
Section: (none)
Explanation/Reference:
APS Service Fundamentals - Page 42
Intel QuickPath technology in which each processor core features an integrated memory controller and high-
speed interconnect to deliver greater performance, bandwidth, and reliability. The integrated memory controller
increases the speed that data can be communicated between the processor and the memory DIMMS.
QUESTION 4
Which components are under the control of Dynamic Power Management on Intel Xeon 5500 Series (Nehalem)
based servers? (Select two.)
A. chipset
B. PCI-e cards
C. hard drives
D. CPU
E. fans
Answer: AD
Section: (none)
Explanation/Reference:
APS Service Fundamentals - Page 42
QUESTION 5
A server has four disks, each 146GB in size. They are configured as RAID 5. What is the logical drive size
presented to the operating system?
A. 292GB
B. 438GB
C. 584GB
D. 730GB
Answer: B
Section: (none)
Explanation/Reference:
QUESTION 6
Which operating system has support for the ZFS filesystem?
A. Sun Solaris
B. Windows Server 2008 R2 x64 Enterprise Edition
C. Novell NetWare 6.5
D. Novell SLES 10
Answer: A
Section: (none)
Explanation/Reference:
QUESTION 7
Which type of internal slot has been added to HP ProLiant G6-based servers for use by hypervisors?
Answer: B
Section: (none)
Explanation/Reference:
APS Service Fundamentals - Page 41
QUESTION 8
For the Intel x5570 Series processors in the HP ProLiant SL2x170z G6, what does the letter "x" preceding the
processor model number indicate?
A. extreme performance
B. lower wattage
C. turbo boost performance
D. high performance/wattage
Answer: D
Section: (none)
Explanation/Reference:
QUESTION 9
In which log are Array POST errors recorded?
Answer: B
Section: (none)
Explanation/Reference:
APS Service Fundamentals - Page 182
Integrated Management Log — The diagnostic utility can add notes, clear, and mark for repair items in the
IML (on supported systems). The IML records system events, critical errors, power-on messages, memory
errors, and any catastrophic hardware or software errors that typically cause systems to fail.
The errors and events might be discovered during POST or by the System
Management driver during normal operations. IML records are dated and
have severity levels and error counts that can be used to help isolate the
problem.
QUESTION 10
What information does the ADU provide? (Select three.)
A. firmware version
B. OEM hard drive vendor
C. RAID stripe size
D. Hardware Error Logs
E. Smart Array driver version
Answer: ACD
Section: (none)
Explanation/Reference:
APS Service Fundamentals - Page 182
HP provides the ADU to help you quickly identify such problems as:
An incorrect version of firmware
Drives installed in the wrong order
Inappropriate error rates
A failed battery on the array accelerator board
To run ADU, start the system from the SmartStart CD and select Maintain Server
Diagnose Array.
When you start ADU, a window displays any errors that are detected. If no errors are detected, the ADU main
dialog box displays information about the array controllers, SCSI bus, and physical drives.
Use ADU to diagnose array controllers and generate a list of detected problems. If the cause of a problem is
still not apparent, the ADU can generate a full report that administrators can fax or email to HP customer
service for phone support.
QUESTION 11
Which capability is a key improvement in HP ProLiant G6 servers using Dynamic Power Management?
Answer: D
Section: (none)
Explanation/Reference:
HP ProLiant G6 architecture
Dynamic Power Management, with four key improvements:
Power management on more components (CPU, chipset and memory)
More operating power states and lower idle processor power states
Reduced overhead when transitioning states
OS can put cores to sleep and wake up real time
QUESTION 12
What is required to support each installed HP 10Gb network adapter in a ProLiant server?
Answer: A
Section: (none)
Explanation/Reference:
QUESTION 13
Which RAID level does Smart Array Advanced Pack (SAAP) employ to enhance performance, reliability and
availability?
A. RAID 1+0
B. RAID 5
C. RAID 6+0
D. RAID 5+0
Answer: C
Section: (none)
Explanation/Reference:
Servicing ProLiant Servers - Page 188
Answer: AC
Section: (none)
Explanation/Reference:
APS Service Fundamentals - Page 39
QUESTION 15
A customer has an HP ProLiant G6 server, which meets the minimum requirements of 4 disks. They have
purchased the Smart Array Advanced Pack. The customer complains that RAID 6 is not displayed as an option
in ORCA.
Answer: C
Section: (none)
Explanation/Reference:
QUESTION 16
On ProLiant G6 servers, which statements are true about System Maintenance Utility? (Select two.)
Explanation/Reference:
QUESTION 17
What is a function of the UPS management module?
Answer: B
Section: (none)
Explanation/Reference:
Servicing ProLiant Servers - Page 199
Customize alerts
Send email notification messages
Send SNMP traps
Monitor and manager UPSs
Manage independent UPS load segments to provide separate power control of connected equipment
Display text logs for analysis
QUESTION 18
The system board of a DL380 G6 Server has failed. What should be done with the Trusted Platform Module
(TPM) that was installed and in use?
A. The TPM needs to be reinitialized and then reinstalled onto the new motherboard.
B. TPM firmware revisions must be synchronized with the system board.
C. The TPM module must be replaced with the motherboard.
D. The TPM must be reinstalled on the new motherboard after the new motherboard has been flashed to the
most current BIOS.
Answer: C
Section: (none)
Explanation/Reference:
QUESTION 19
Which utilities can you use to change the bootable media sequence? (Select two.)
Answer: AB
Section: (none)
Explanation/Reference:
QUESTION 20
What is the minimum number of hard disks required for RAID 6?
A. 2
B. 4
C. 6
D. 8
Answer: B
Section: (none)
Explanation/Reference:
Servicing ProLiant Servers - Page 157
Because of the two sets of parity data, RAID 6 provides a relatively low write
performance as compared to RAID 5 with its one set of parity data.
QUESTION 21
You install a DL380 G6 Server with six disks. Your customer wants to have the maximum disk space available
but still have protection against a disk failure. Which RAID level should you recommend?
A. RAID 0
B. RAID 1
C. RAID 5
D. RAID 6
Answer: C
Section: (none)
Explanation/Reference:
QUESTION 22
Which HP utility should you use to perform online RAID migration?
A. iLO 2
B. ORCA
C. ACU
D. RBSU
Answer: C
Section: (none)
Explanation/Reference:
Servicing ProLiant Servers - Page 162
ACU
The ACU can manage all Smart Array controllers from one central location and
enables you to perform these tasks:
Online array expansions
Online logical drive capacity extensions
Online RAID level migrations
Online stripe size migrations
Configurations using the configuration wizards
Drive and expansion priority changes
Stripe size selection
Controller performance tuning through variable cache read/write ratios and stripe sizes
Storage identification through blinking drive tray LEDs
QUESTION 23
You install a DL380 G6 Server with six disks. Your customer wants maximum protection against a disk failure.
Which RAID level should you recommend to withstand two simultaneous drive failures in a single array?
A. RAID 0
B. RAID 1
C. RAID 5
D. RAID 6
Answer: D
Section: (none)
Explanation/Reference:
QUESTION 24
Your customer requires a cost-effective external storage solution with 20 hard drives for their DL380 G6 Server.
Which solution should you recommend?
Answer: A
Section: (none)
Explanation/Reference:
Servicing ProLiant Servers - Page 180
MSA70
The MSA70 Enclosure supports direct attach storage (DAS) to HP ProLiant and Integrity servers. The MSA70
supports the cascading of shelves in a 1+1 configuration to allow a maximum of 50 drives in a 4U configuration
behind each of the two external ports on the HP Smart Array P800, the HP Smart Array E500, the HP Smart
Array P411, or the HP Smart Array P212
QUESTION 25
What is used to add a hot spare drive to an array on a Smart Array 410i Controller? (Select two.)
A. ORCA
B. ADU
C. ACU
D. SMU
E. RBSU
Answer: AC
Section: (none)
Explanation/Reference:
APS Service Fundamentals - Page 65
ACU provides
Online spare (hot spare) configuration
QUESTION 26
A complete power failure occurs during a system ROM upgrade on a ProLiant DL380 G6. What happens when
the server is restarted?
Answer: B
Section: (none)
Explanation/Reference:
Servicing ProLiant Servers - Page 27
! Important
In the event of an unsuccessful ROM upgrade, the server will not operate
correctly, and you must implement ROM disaster recovery procedures to regain
server functionality. If a redundant ROM image is present, disaster recovery
procedures are not necessary.
When the server boots, the system identifies whether the current ROM bank is
corrupt. If a corrupt ROM is detected, the system boots from the backup ROM and
alerts the user through POST that the ROM bank is corrupt.
QUESTION 27
Your customer's server failed. You have followed the HP Six Step Troubleshooting Methodology and have
determined that the problem, a defective power supply, is fixed. You recommend to your customer that they
install a redundant power supply to help prevent further downtime.
Answer: A
Section: (none)
Explanation/Reference:
APS Service Fundamentals - Page 205
QUESTION 28
Your customer's server has crashed and data was lost. You use the HP Six Step Troubleshooting Methodoly to
analyze and solve your customer's problem.
Answer:
Section: (none)
Explanation/Reference:
QUESTION 29
What provides a view of server health information?
A. ACU
B. ADU
C. SMH
D. Firmware Maintenance CD
Answer: C
Section: (none)
Explanation/Reference:
APS Service Fundamentals - Page 213
QUESTION 30
Where do you access the IPMI Event Log on 100 Series servers?
Answer: C
Section: (none)
Explanation/Reference:
APS Service Fundamentals - Page 183
QUESTION 31
Where can you view hardware failure events in ProLiant 300/600/700 Series servers?
A. Firmware Maintenance CD
B. ORCA
C. Integrated Management Log (IML)
D. RBSU
Answer: C
Section: (none)
Explanation/Reference:
APS Service Fundamentals - Page 182
Integrated Management Log — The diagnostic utility can add notes, clear,
and mark for repair items in the IML (on supported systems). The IML records
system events, critical errors, power-on messages, memory errors, and any
catastrophic hardware or software errors that typically cause systems to fail.
The errors and events might be discovered during POST or by the System
Management driver during normal operations. IML records are dated and
have severity levels and error counts that can be used to help isolate the
problem.
QUESTION 32
Beep codes are one of the first indications of a failure. What do they indicate?
A. The Smart Array has a failed disk.
B. The redundant power supply has failed.
C. The processor has unsupported wattage.
D. The passive processor fan has failed.
Answer: C
Section: (none)
Explanation/Reference:
Servicing ProLiant Servers - Page 236
Beep Codes
Beep codes are one of the first indications of a failure or problem:
one long, one short — ROM programmed incorrectly
two short — Fiber Channel Mezzanine/Balcony Not Supported
one long, one short — Mixed Processor speeds detected
two short — Power Fault Detected in Hot-Plug PCI Slot x
one long, one short — Processor X unsupported wattage
QUESTION 33
What is a useful counter in the Processor category of Microsoft's Performance Monitor for evaluating the
processor subsystem?
A. % Processor Time
B. % Processer Tasks
C. % Cache Writes
D. % Tag Queues
Answer: A
Section: (none)
Explanation/Reference:
APS Service Fundamentals - Page 192
QUESTION 34
When should a field engineer escalate a service call?
Explanation/Reference:
APS Service Fundamentals - Page 202
QUESTION 35
You just executed a step from your action plan. What is the next step you should take according to
HP Troubleshooting Methodology?
A. Collect data
B. Determine if the problem is solved
C. Implement preventive measures
D. Evaluate data
E. Develop an optimized action plan
Answer: B
Section: (none)
Explanation/Reference:
APS Service Fundamentals - Page 204
Repeat these steps as additional information is gathered and new action plans
are optimized, executed, and evaluated, until you resolve the problem.
QUESTION 36
How can you update the Version Control Repository Manager (VCRM) database? (Select two.)
Answer: CD
Section: (none)
Explanation/Reference:
APS Service Fundamentals - Page 208
QUESTION 37
Which protocol enables block level storage data to be transported over IP networks?
A. SCSI-3
B. iSCSI
C. FCoE
D. Etherchannel
Answer: B
Section: (none)
Explanation/Reference:
Servicing ProLiant Servers - Page 69
QUESTION 38
You use the ADU started from the SmartStart CD. You want to send the result for further analysis.
Where can you save the file?
Answer: C
Section: (none)
Explanation/Reference:
QUESTION 39
What should you do to test system memory in a ProLiant server? (Select two.)
A. Run HP Insight Diagnostics Utility (online), using the SMH.
B. Run HP Insight Diagnostics Utility (offline), using the Maintain Server button when booting a 8.x
SmartStart CD
C. Run the HP Integrated Management Log (IML) and choose it in the drop-down menu.
D. Run the embedded Diagnostics Utility on ProLiant servers equipped with 4MB ROM.
Answer: BD
Section: (none)
Explanation/Reference:
QUESTION 40
What does the ProLiant DL160 G6 need for virtual media and virtual KVM?
A. to buy an advanced license for the iLO 2 for the ProLiant DL160 G6
B. to update the LO100i with the advanced license
C. nothing since the advanced iLO 2 license is included with this ProLiant DL160 G6
D. nothing since the ProLiant DL160 G6 already has those features available
Answer: B
Section: (none)
Explanation/Reference:
APS Service Fundamentals - Page 241
Virtual Media and graphical Remote Console are only enabled by licensing the
optional iLO Advanced Pack. A message is displayed to inform the user that the
features are not available without a license. Although up to 10 users are allowed to
log into iLO 2, only one user can access the Remote Console. A warning message is
displayed to say that the Remote Console is already in use.
QUESTION 41
You are updating the BIOS of a ProLiant DL380 G6. The ProLiant is not protected by a UPS. During the
update, the utility power is off for one minute and the firmware update fails. What should you do after the utility
power returns?
A. You wait for the ProLiant to boot. It will detect the corrupted ROM and will switch to the backup ROM. You
can restart your BIOS update.
B. You replace the system board and restart the BIOS update.
C. You do a system erase from the SmartStart CD and restart the BIOS update.
D. You start the System Configuration Utility, type Control-A for advanced mode and do a
manual BIOS recovery. You then restart the BIOS update.
Answer: A
Section: (none)
Explanation/Reference:
Servicing ProLiant Servers - Page 27
! Important
In the event of an unsuccessful ROM upgrade, the server will not operate
correctly, and you must implement ROM disaster recovery procedures to regain
server functionality. If a redundant ROM image is present, disaster recovery
procedures are not necessary.
When the server boots, the system identifies whether the current ROM bank is
corrupt. If a corrupt ROM is detected, the system boots from the backup ROM and
alerts the user through POST that the ROM bank is corrupt.
QUESTION 42
What can cause an upgrade of the ProLiant Support Pack on a ProLiant server running Microsoft Windows
Server 2008 to fail?
A. An installed hardware component has the Write Protect feature turned on.
B. The PSP used was for HP-UX and is not compatible with Microsoft Windows Server.
C. Microsoft Windows Server 2008 does not support upgrading PSP but requires a full new installation of PSP.
D. An installed hardware component is not supported by Microsoft or by HP.
Answer: D
Section: (none)
Explanation/Reference:
QUESTION 43
In a support case you have to escalate a problem to the HP Support team. They expect a problem with some
out-of-date drivers. What should you do to create a file that can be used to show them the currently installed
versions?
Explanation/Reference:
APS Service Fundamentals - Page 175
QUESTION 44
An administrator cannot log in to iLO 2 using his previously working account. What can solve this login
problem?
Answer: C
Section: (none)
Explanation/Reference:
APS Service Fundamentals - Page 239
QUESTION 45
You install 16 new 4GB Memory DIMMs on a single processor DL385 G6 that is running Windows 2003 x64
Enterprise Edition. The system only sees 32GB of memory. What is the possible reason?
Answer: B
Section: (none)
Explanation/Reference:
APS Service Fundamentals - Page 271
Be sure to install any processors that are required to support the memory
configuration.
For example, a DL385 server requires that a processor must be installed in the
socket adjacent to its four DIMM sockets. You cannot populate DIMM banks D
and C until a second processor is installed in the secondary socket.
The following graphic shows a different example of the integrated memory
QUESTION 46
What is the common warranty for ProLiant 300 Series servers?
Answer: B
Section: (none)
Explanation/Reference:
APS Service Fundamentals - Page 75
Checking warranties
ProLiant 300 series servers or higher and the BL p-Class line purchased
on or after August 15, 2004 are covered by a standard 3-3-3 Next-
Business-Day Limited Warranty for customers in North America. This
coverage includes three years of labor (on-site or carry-in) and three
years of parts coverage with next business day service on-site.
QUESTION 47
You have a customer that wants support that includes software technical assistance and 4-hour hardware
response time. Which service provides this?
A. Proactive 24
B. 4-hour 24x7 Same Day
C. 4-hour Same Business Day
D. HP Support Plus
Answer: A
Section: (none)
Explanation/Reference:
APS Service Fundamentals - Page 79
Proactive 24 — This offers a two-hour response time for software issues and
a four-hour on-site response commitment for hardware issue resolution.
Complements internal IT resources with proactive services that minimize
downtime and improve the IT environment’s effectiveness.
QUESTION 48
What does Proactive 24 Service offer customers?
Answer: D
Section: (none)
Explanation/Reference:
APS Service Fundamentals - Page 79
Proactive 24 — This offers a two-hour response time for software issues and
a four-hour on-site response commitment for hardware issue resolution.
Complements internal IT resources with proactive services that minimize
downtime and improve the IT environment’s effectiveness.
QUESTION 49
Which memory protection mechanism was introduced with DDR3 memory modules?
A. Memory Mirroring
B. Advanced ECC
C. Address Parity Detection
D. Advanced Memory Buffer
Answer: B
Section: (none)
Explanation/Reference:
APS Service Fundamentals - Page 46
UDIMMs are the lower cost option, but customers should understand the
implications of choosing one type of memory over the other. UDIMM does have
ECC support, but not the Advanced Memory Protection. If capacity is important,
the customer should choose registered memory. In the HP ProLiant DL370 G6 and
the HP ProLiant ML370 G6, UDIMM is limited to 24GB maximum, while RDIMM
is expandable to 144GB.
QUESTION 50
In the AMD Opteron architecture, each processor has access to the system RAM through which interface?
Explanation/Reference:
QUESTION 51
What are advantages of RAID 6 over RAID 5?
Answer: A
Section: (none)
Explanation/Reference:
QUESTION 52
What can be used to restart the remote management processor? (Select two.)
Answer: AE
Section: (none)
Explanation/Reference:
QUESTION 53
Your customer wants end-to-end redundancy for a direct attached storage solution. Which combination of
components will provide this level of availability?
Answer: D
Section: (none)
Explanation/Reference:
Servicing ProLiant Servers - Page 180
MSA70
The MSA70 supports the cascading of shelves in a 1+1 configuration to allow a maximum of 50 drives in a 4U
configuration behind each of the two external ports on the HP Smart Array P800, the
HP Smart Array E500, the HP Smart Array P411, or the HP Smart Array P212
Controller for a total of 100 drives in 4 enclosures (a single controller port
incorporates 4 lanes for a total max throughput of 12Gb/s for SAS).
QUESTION 54
Which function key is used to access the System Maintenance Menu on a ProLiant DL380 G6?
A. F2
B. F8
C. F9
D. F10
E. F12
Answer: D
Section: (none)
Explanation/Reference:
QUESTION 55
You are upgrading the system ROM on a DL380 G6 Server with a Trusted Platform Module (TPM) installed and
active. The server operating system is Windows 2008 with Bitlocker enabled. What does Microsoft recommend
you do before flashing the system ROM?
Answer: C
Section: (none)
Explanation/Reference:
Servicing ProLiant Servers - Page 256
QUESTION 56
Which statement is true about ORCA?
A. ORCA configures the array automatically regardless of the number of hard drives connected
to Smart Array Controller.
B. It supports drive expansion.
C. It is available in English and Japanese.
D. You run ORCA manually to configure the array when it has more than six drives connected
to Smart Array Controller
Answer: D
Section: (none)
Explanation/Reference:
Servicing ProLiant Servers - Page 30
The ORCA disk configuration defaults are based on the number of drives connected
to the array controller:
One drive — RAID 0
Two drives — RAID 1
Three to six drives — RAID 5
More than six drives — No auto-configuration
QUESTION 57
A customer wants to connect eight servers to shared storage, but not invest in Fibre Channel
technology. Which storage option should you recommend to provide shared storage using the customer's
existing Ethernet infrastructure?
A. MSA 50
B. MSA 2000i
C. MSA 70
D. MSA 2000fc
E. MSA 2000sa
Answer: B
Section: (none)
Explanation/Reference:
Servicing ProLiant Servers - Page 185
MSA2000i G2
The HP StorageWorks 2000i G2 Modular Smart Array selection of SAN devices
features the very latest in efficient consolidation, functionality, and technology at very
affordable prices. The ideal customers needing to consolidate their storage include
smaller companies with tight budgets and limited IT expertise, or larger companies
that have perhaps hundreds of smaller departments and remote locations. The
MSA2000i G2 features a 1Gb Ethernet (1GbE) iSCSI connected array. It allows
customers to grow their storage as demands increase up to 29.7TB SAS or 60TB
SATA, supporting up to 32 hosts for iSCSI attach. All models support the optional HP
StorageWorks 2000 Modular Smart Array Snapshot Software, which offers
controller-based snapshot and cloning functionality. Planning for future growth is easy
by starting with the basic modular pieces and adding capacity as needs arise.
QUESTION 58
Which key is used to initially configure iLO 2 settings?
A. F8
B. F9
C. F10
D. F12
Answer: A
Section: (none)
Explanation/Reference:
APS Service Fundamentals - Page 146
QUESTION 59
From where can you access the Survey Utility?
A. C:\HP\Survey
B. ACU
C. RBSU
D. HP Insight Diagnostics
Answer: D
Section: (none)
Explanation/Reference:
APS Service Fundamentals - Page 174
HP Insight Diagnostics
Use Insight Diagnostics as a step in standard troubleshooting procedures. When
a server problem occurs, perform these actions:
Ensure that all firmware is up to date.
Check the server health and status LEDs.
Use Survey to verify the hardware configuration.
Use the IML to look for system errors.
Use the online diagnostics or the offline tests to help validate the hardware.
Exam B
QUESTION 1
What is the primary purpose of a control bus?
A. connects high-speed internal and external I/O devices to the I/O controller hub
B. connects I/O ports, expansion I/O controllers, and expansion slots to the I/O controller hub
C. moves instructions for the microprocessor or information the microprocessor is transmitting
D. carries signals that indicate the target and purpose of the data transfer
Answer: D
Section: (none)
Explanation/Reference:
QUESTION 2
Which RAID level provides fast read access and slower write performance?
A. RAID 0
B. RAID 1
C. RAID 1+0
D. RAID 5
Answer: D
Section: (none)
Explanation/Reference:
QUESTION 3
Which hard disk drive interface types, used in HP ProLiant servers, are supported on the same system
backplane? (Select two.)
A. ATA
B. FC-AL
C. SCSI
D. SATA
E. SAS
Answer: DE
Section: (none)
Explanation/Reference:
QUESTION 4
The HP ProLiant 100 Series offers which auto-recovery feature?
A. ASR
B. Watchdog Timer
C. TPM
D. BIOS Serial Console
Answer: B
Section: (none)
Explanation/Reference:
APS Service Fundamentals - Page 117
Watchdog timer
In ProLiant 100 series servers, the Watchdog Timer is used instead of Auto Server
Recovery.
This device can be set and enabled or disabled in the BIOS Setup Utility to
monitor system events. It can be used to perform a power recycle and restart the
server, similar to the ASR function in the ProLiant 300/500/700 series servers.
QUESTION 5
What are features of the Server Board Management Controller found in HP ProLiant 100 Series servers?
(Select two.)
Answer: AC
Section: (none)
Explanation/Reference:
APS Service Fundamentals - Page 184
QUESTION 6
How can you access an iLO 2 when you do not know the user ID and password?
A. Enable the iLO 2 Security Override switch on the front of the server.
B. Enable the iLO 2 Security Override switch inside the server.
C. Press and hold the NMI button during POST.
D. Utilize the URL https://<iLOIPaddress>/fieldservice.
Answer: B
Section: (none)
Explanation/Reference:
APS Service Fundamentals - Page 239
QUESTION 7
Which advantages do Power Distribution Units offer? (Select two.)
Answer: CD
Section: (none)
Explanation/Reference:
Servicing ProLiant Servers - Page 201
PDU benefits
Benefits of the modular PDUs include:
Increased number of outlet receptacles
Modular design
Superior cable management
Flexible 1U/0U rack mounting options
Easy accessibility to outlets
Limited three-year warranty
QUESTION 8
What is the minimum cache size required to enable Smart Array Advanced Pack (SAAP)?
A. 128MB
B. 64MB
C. 512MB
D. 256MB
Answer: D
Section: (none)
Explanation/Reference:
Servicing ProLiant Servers - Page 188
QUESTION 9
Which HP tools are used to manage ROMPaqs on ProLiant ML/DL servers? (Select two.)
A. Insight Diagnostics
B. HP Smart Update Manager (SUM)
C. Virtual Connect Enterprise Manager (VCEM)
D. Rapid Deployment Pack (RDP)
E. Array Diagnostic Utility (ADU)
Answer: BD
Section: (none)
Explanation/Reference:
QUESTION 10
Using the HP ProLiant Essentials Performance Management Pack (PMP), when should you capture a
performance baseline for an HP ProLiant server? (Select two.)
A. every 90 days
B. after any hardware or software updates
C. at the end of each month
D. during peak monthly business cycles
E. after initial installation of the equipment
F. after each system reboot
Answer: BE
Section: (none)
Explanation/Reference:
APS Service Fundamentals - Page 165
Important
This baseline should be captured after initial installation of the equipment, during
normal daily operation. The baseline should be updated after any hardware or
software additions to the system.
QUESTION 11
A customer has an HP server, which meets the minimum requirements of 4 disks. They have purchased the
Smart Array Advanced Pack. The customer complains that RAID 6 is not displayed as an option in ORCA.
Explanation/Reference:
Servicing ProLiant Servers - Page 188
QUESTION 12
Which safety guidelines should you observe when installing a rack? (Select two.)
A. Remove the grounding wire on the receptacle of the UPS to assure isolated grounding.
B. Couple racks together on multiple-rack configurations.
C. Level the front feet only to allow the rack to be moved if needed.
D. Deploy stabilizing feet only when you have multiple servers extended from the rack.
E. Distribute weight properly and install ballast kits if necessary .
Answer: BE
Section: (none)
Explanation/Reference:
APS Service Fundamentals - Page 265
QUESTION 13
What is the correct function key to press to access RBSU directly during POST on a DL360 G6?
A. F2
B. F8
C. F9
D. F10
E. F12
Answer: C
Section: (none)
Explanation/Reference:
Servicing ProLiant Servers - Page 31
QUESTION 14
On an HP ProLiant G6 server, which statements are true about RBSU and System Maintenance Menu? (Select
two.)
A. You press F10 to access the System Maintenance Menu and access RBSU .
B. RBSU helps configure server hardware settings and run basic diagnostics for the server hardware.
C. The server serial number can be updated through RBSU.
D. The ADU can be run from System Maintenance Menu.
E. Memory tests can be run from RBSU.
Answer: AC
Section: (none)
Explanation/Reference:
Servicing ProLiant Servers - Page 31
On replacement boards this serial number is blank. Setting this number with
RBSU enables Insight Manager to work properly. Insight Manager uses the
number as the unique identifying marker.
QUESTION 15
What is the maximum number of unbuffered DIMMs (UDIMMs) per channel supported in a ProLiant G6
Server?
A. 1
B. 2
C. 3
D. 4
Answer: B
Section: (none)
Explanation/Reference:
QUESTION 16
Your customer has a DL380 G6 Server with one processor and nine 4GB Registered DIMMs (RDIMMs)
installed. You add nine additional 4GB RDIMMs in the remaining memory slots. What else must you do to make
the newly installed memory available to the system?
Answer: B
Section: (none)
Explanation/Reference:
QUESTION 17
You are installing five drives into an MSA70. You want to maximize the amount of storage and still provide data
protection. Which RAID level should you choose?
A. RAID 0 + 1
B. RAID 0
C. RAID 1
D. RAID 5
E. RAID 6
Answer: D
Section: (none)
Explanation/Reference:
QUESTION 18
Your customer has asked for fiber-based shared storage. Which product should you recommend?
A. MSA 70
B. MSA 2000i
C. MSA 2000sa
D. MSA 2000fc
Answer: D
Section: (none)
Explanation/Reference:
Servicing ProLiant Servers - Page 183
MSA2000fc G2
The HP StorageWorks 2000fc G2 Modular Smart Array (MSA2000fc) represents the
newest Fibre Channel model of the MSA2000 family (which includes the MSA2000i
G2 iSCSI and the MSA2000sa G2 SAS connected models). This new generation of
HP storage arrays is specifically designed for entry-level customers and features the
very latest in functionality and technology at highly affordable price points.
QUESTION 19
Which cable should be used for connecting HP Smart Array P411 to HP StorageWorks 70 Modular Smart
Array?
Answer: A
Section: (none)
Explanation/Reference:
QUESTION 20
A customer wants a second Smart Array Controller installed in a DL380 G6 and will be booting from it. Where
do you select the option to modify boot controller order? (Select two.)
A. RBSU
B. ORCA
C. ACU
D. ADU
Answer: AB
Section: (none)
Explanation/Reference:
QUESTION 21
Which action is part of Step 1 - Gather Information of the HP Troubleshooting Methodology?
Answer: D
Section: (none)
Explanation/Reference:
APS Service Fundamentals - Page 164
QUESTION 22
Where can you view ROM POST error codes?
Answer: A
Section: (none)
Explanation/Reference:
QUESTION 23
Which ProLiant server series includes the Watchdog Timer?
A. 100 Series
B. 300 Series
C. 500 Series
D. 700 Series
Answer: A
Section: (none)
Explanation/Reference:
APS Service Fundamentals - Page 183
Diagnostic tools for ProLiant 100-series servers
Some diagnostic tools are specific to the ProLiant 100-series servers:
Intelligent Platform Management Interface (IPMI) Event Log
Watchdog Timer
Server Board Management Controller (BMC)
QUESTION 24
What are useful counters in the Memory category of Microsoft's Performance Monitor? (Select two.)
Answer: CD
Section: (none)
Explanation/Reference:
APS Service Fundamentals - Page 193
QUESTION 25
What can you do to optimize disk I/O per second in a random I/O environment? (Select two.)
Answer: BD
Section: (none)
Explanation/Reference:
APS Service Fundamentals - Page 188
I/O per second — In a random I/O environment, add more spindles and use
disks with faster rotational speed.
QUESTION 26
What are some common reasons for unexpected server reboots? (Select two.)
Answer: BC
Section: (none)
Explanation/Reference:
Servicing ProLiant Servers - Page 239
QUESTION 27
You are following an action plan that requires the replacement of a NIC. You replace the NIC and run the HP
Insight Diagnostics. The NIC fails the test. Which HP Troubleshooting Methodology step have you
just performed?
Answer: B
Section: (none)
Explanation/Reference:
APS Service Fundamentals - Page 204
Repeat these steps as additional information is gathered and new action plans
are optimized, executed, and evaluated, until you resolve the problem.
QUESTION 28
After replacing a failed DIMM, you run the HP Insight Diagnostics. The diagnostics complete without error.
Which HP Troubleshooting Methodology step have you completed?
A. Determine problem resolution
B. Execute the action plan
C. Develop and action plan
D. Evaluate the data
Answer: A
Section: (none)
Explanation/Reference:
APS Service Fundamentals - Page 204
Repeat these steps as additional information is gathered and new action plans
are optimized, executed, and evaluated, until you resolve the problem.
QUESTION 29
You replaced the memory module in a ProLiant server and the amber LED from Insight Display disappeared.
You run an Insight Diagnostics Offline Edition Utility from the SmartStart CD and started the complete memory
test.
A. Evaluate data
B. Determine if problem is solved
C. Implement preventive measures
D. Execute the action plan
E. Collect data
Answer: B
Section: (none)
Explanation/Reference:
APS Service Fundamentals - Page 204
Repeat these steps as additional information is gathered and new action plans
are optimized, executed, and evaluated, until you resolve the problem.
QUESTION 30
What does the Version Control Agent (VCA) enable the customer to do? (Select three.)
A. configure the log to automatically delete older entries, reducing maintenance activity for administrators
B. configure the VCA to automatically download new firmware and software updates
C. configure the VCA to automatically install new software updates
D. view whether any applicable updates are available in the Version Control Repository Manager
E. configure the VCA to automatically install new firmware updates
F. view the currently installed firmware and drivers
Answer: ADF
Section: (none)
Explanation/Reference:
APS Service Fundamentals - Page 207
Install a Custom Software Baseline, PSP, or individual software component from the version control
repository.
View and clear the VCA log.
Configure the log to automatically delete older entries, reducing maintenance activity for administrators.
Change the log settings.
QUESTION 31
What detects, analyzes and explains hardware performance bottlenecks?
Answer: D
Section: (none)
Explanation/Reference:
APS Service Fundamentals - Page 165
Answer: A
Section: (none)
Explanation/Reference:
Servicing ProLiant Servers - Page 66
The ProLiant Essentials Rapid Deployment Pack combines the features of:
QUESTION 33
Which tool provides a server deployment solution that facilitates the installation of large numbers of servers?
Answer: C
Section: (none)
Explanation/Reference:
Servicing ProLiant Servers - Page 65
QUESTION 34
A customer wants to reinstall a ProLiant G6 Server. He creates a backup of all relevant data. What are the best
ways to set NVRAM to factory default and clean up boot-drives? (Select two.)
Answer: AD
Section: (none)
Explanation/Reference:
Servicing ProLiant Servers - Page 43 & 75
System Erase Utility — Provides options to clean different areas of the system
such as attached drives, unattached drives, BIOS, and NVRAM
QUESTION 35
How do you update the firmware on an HP Server Console Switch (KVM)?
A. Boot an attached server with the ProLiant Firmware CD connected to the serial port of the KVM.
B. Execute the firmware utility on a Windows system connected to the serial port of the KVM.
C. Execute the firmware utility using a bootable USB stick.
D. Use the HP Console Viewer and select the Firmware Update button.
Answer: B
Section: (none)
Explanation/Reference:
QUESTION 36
Which memory protection features corrects both multibit errors and full DRAM failures?
Answer: B
Section: (none)
Explanation/Reference:
Servicing ProLiant Servers - Page 225
QUESTION 37
Which deployment tool allows you to build a job that will flash the system and option ROMs?
Answer: D
Section: (none)
Explanation/Reference:
QUESTION 38
You need to do an online firmware update under Windows 2003 of a ProLiant Server. Which tools can you
use? (Select two.)
Answer: AD
Section: (none)
Explanation/Reference:
QUESTION 39
A customer purchased HP Care Pack services for HP ProLiant c-Class server blades. Which components are
covered under the Care Pack? (Select two.)
A. power supply
B. Fibre Host Bus Adaptor
C. Ethernet Pass-Thru Module
D. c-Class fans
E. Array Controller
Answer: BE
Section: (none)
Explanation/Reference:
APS Service Fundamentals - Page 80
Answer: B
Section: (none)
Explanation/Reference:
APS Service Fundamentals - Page 79
Proactive 24 — This offers a two-hour response time for software issues and
a four-hour on-site response commitment for hardware issue resolution.
Complements internal IT resources with proactive services that minimize
downtime and improve the IT environment’s effectiveness.
QUESTION 41
When evaluating the memory subsystem, the Pages/Sec counter is higher than what is acceptable. What
should you do to rectify this situation?
Answer: D
Section: (none)
Explanation/Reference:
APS Service Fundamentals - Page 193
This counter was designed as a primary indicator of the kinds of faults that
cause systemwide delays. It is the sum of Memory: Pages Input/sec and
Memory: Pages Output/sec. It is counted in numbers of pages, so it can be
compared to other counts of pages, such as Memory: Page Faults/sec,
without conversion.
The counter includes pages retrieved to satisfy faults in the file system cache
(usually requested by applications) and non-cached mapped memory files.
This counter displays the difference between the values observed in the last
two samples, divided by the duration of the sample interval.
A. % Temperature Change
B. % Memory read to write ratio
C. % Interrupt Time
D. % Cache Counters
Answer: C
Section: (none)
Explanation/Reference:
APS Service Fundamentals - Page 192
QUESTION 43
What do beep codes for boot process failures indicate? (Select two.)
Answer: AE
Section: (none)
Explanation/Reference:
Servicing ProLiant Servers - Page 236
Beep Codes
Beep codes are one of the first indications of a failure or problem:
one long, one short — ROM programmed incorrectly
two short — Fiber Channel Mezzanine/Balcony Not Supported
one long, one short — Mixed Processor speeds detected
two short — Power Fault Detected in Hot-Plug PCI Slot x
one long, one short — Processor X unsupported wattage
QUESTION 44
A server shuts down after having been up for a short period of time. What is a possible cause of this problem?
Answer: B
Section: (none)
Explanation/Reference:
QUESTION 45
How is the Version Control Repository Manager (VCRM) database updated? (Select two.)
A. by manually downloading the software from the Microsoft website into the repository
B. by using the "Upload to VCRM" feature of the SmartStart CD
C. by manually updating it from the Management DVD
D. by using the automatic update feature of the VCRM
E. by using the "Repository Auto Update" feature in HP SIM
Answer: BD
Section: (none)
Explanation/Reference:
APS Service Fundamentals - Page 208
QUESTION 46
Which account can you use by default to log in the HP SMH on a server running Windows 2003 with a PSP
7.20 or later?
Answer: C
Section: (none)
Explanation/Reference:
Servicing ProLiant Servers - Page 84
Answer: C
Section: (none)
Explanation/Reference:
Servicing ProLiant Servers - Page 67
QUESTION 48
Both your primary and backup ROM of a ProLiant DL360 G6 has been corrupted. What is the best way to get
the ProLiant back online?
Answer: A
Section: (none)
Explanation/Reference:
Servicing ProLiant Servers - Page 27
On servers with the redundant ROM feature, the ROM acts as two separate ROMs.
In the standard implementation, one side of the ROM contains the current ROM
version, while the other side of the ROM contains the backup version, enabling you
to switch easily to the backup version. This feature protects the previous ROM version,
even if a power failure occurs while flashing the ROM.
When the server boots, the system identifies whether the current ROM bank is
corrupt. If a corrupt ROM is detected, the system boots from the backup ROM and
alerts the user through POST that the ROM bank is corrupt.
If RBSU is inaccessible, switching ROM images can also be done by changing the
switch settings on the system configuration switch.
QUESTION 49
The setup of a ProLiant DL180 G6 with the SmartStart CD failed. What could be a possible reason for this?
A. SmartStart does not support the 100 Series ProLiant servers. Server Startup must be used instead.
B. The iLO 2 "Protect OS" feature is turned on.
C. Smart Array Controller is not initialized properly. Pressing F8 at POST could fix this problem.
D. The BIOS "Protect OS" feature is turned on.
Answer: A
Section: (none)
Explanation/Reference:
Servicing ProLiant Servers - Page 92
Server Startup CD
The Server Startup CD ships with ProLiant 100 series servers. These entry-level servers
do not ship with the higher-end tools for configuration and management.
The contents of the CD can be unique to a specific 100 series server. For example, a
DL140 offers a scripted install for supported Windows operating systems.
QUESTION 50
What should you do first before upgrading a ProLiant to newer and faster CPUs?
Answer: D
Section: (none)
Explanation/Reference:
QUESTION 51
Which hardware types does HP Pre-failure Warranty cover? (Select two.)
Answer: CD
Section: (none)
Explanation/Reference:
APS Service Fundamentals - Page 75
QUESTION 52
Answer:
Section: (none)
Explanation/Reference:
APS Service Fundamentals - Page 76