USER MANUAL

www.us.alcatelmobile.com
About this Manual...................................................
Thank you for choosing the Alcatel 3T 8 9027W. In order to keep your device in its best condition, please read this
manual and keep it for future reference.
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Table of Contents
About this Manual..............................................................................................................1
1 Getting Started.............................................................................................................4
1.1 Overview ...................................................................................................................................................................... 4
1.2 Setup............................................................................................................................................................................. 7
1.3 Home Screen.............................................................................................................................................................. 8
1.4 Status Bar..................................................................................................................................................................... 8
2 About Your device........................................................................................................9
2.1 Power On/Off ............................................................................................................................................................. 9
2.2 Battery.......................................................................................................................................................................... 9
3 Application................................................................................................................ 11
3.1 Contacts.....................................................................................................................................................................11
3.2 Messages...................................................................................................................................................................14
3.3 Gmail........................................................................................................................................................................... 16
3.4 Chrome....................................................................................................................................................................... 18
3.5 Calendar.....................................................................................................................................................................18
3.6 Camera....................................................................................................................................................................... 20
3.7 Photos......................................................................................................................................................................... 21
3.8 Clock ..........................................................................................................................................................................23
3.9 Music.......................................................................................................................................................................... 25
4 Personalize Your device.............................................................................................. 26
4.1 Language................................................................................................................................................................... 26
4.2 Date & time................................................................................................................................................................26
4.3 Sound......................................................................................................................................................................... 27
4.4 Wallpaper, brightness and screen timeout .........................................................................................................27
5 Security & Location..................................................................................................... 28
5.1 Screen lock................................................................................................................................................................28
 1 Getting Started.................................................
5.2 Apps Lock..................................................................................................................................................................28
5.3 Encrypt tablet............................................................................................................................................................28
6 Account .................................................................................................................... 29
6.1 Software Update.......................................................................................................................................................29
7 Safety ....................................................................................................................... 30 1.1 Overview
7.1 Privacy .......................................................................................................................................................................33
7.2 Battery and Accessories..........................................................................................................................................33
7.3 Chargers.....................................................................................................................................................................34 Micro USB
7.4 Radio Waves..............................................................................................................................................................35 Headset connector Microphone
Infraed
7.5 LICENSES .................................................................................................................................................................37
8 Troubleshooting......................................................................................................... 39
Front camera

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 Recent Apps button
• Touch to open a card view of applications you've worked with recently.

Rear Camera Home button

• From any application or screen, touch to return to the Home screen.
• Long press to turn on Google Now. You can get help such as getting directions and restaurant
information based on the content detected on the screen.
Power Key
Back button
Volume Keys • Touch to go back to the previous screen, or close a dialog box, options menu, the Notification panel,
etc.

Power key
• Press: Lock the screen/Light up the screen.
• Press and hold: Show the popup menu to select from Power off/Restart.
• Press and hold the Power key and Volume key to make a screenshot.
• Press and hold the Power key for at least 10 seconds to force reboot.

Volume Keys
• In call mode, adjusts the earpiece or headset volume.
• In Music/Video/Streaming mode, adjusts the media volume.
Speaker • In general mode, adjusts the ringtone volume.
• Mutes the ringtone of an incoming call.
• In camera preview mode, press Volume key to take a photo or press and hold to make burst shot.

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1.2 Setup 1.3 Home Screen
Setup your device for the first time
Status bar
The first time you power on the device, you should set the following options: • Status/Notification indicators
• Touch and drag down to open the Notification panel.
• Touch to select the device's language, then touch .
• Insert SIM card by following the section below or press SKIP. Search bar
 Enter text search screen.
• You can copy your data from other devices or you can start fresh by pressing Set up as new .  Enter voice search screen.
• Select an enabled Wi-Fi, then touch Next, otherwise touch Skip. Swipe left or right to view more screens
• Enter the name to allow the device to personalize some applications, then touch Next.
• Set a lock to protect your device or select Not now if you would like to do this in later time. Applications shortcuts
• Enter the application.
• View Google Services and touch I AGREE to continue. • Long press to move or remove applications.
• Touch FINISH to complete setup.
Inserting Micro SIM card
Enter the applications list.
Inserting your Micro SIM card identifies your device to weireless network, Wi-Fi connection can also get your device
browse internet. 1.4 Status Bar
Your device only supports Micro SIM card. Do not attempt to insert other SIM types like Nano or Standard
cards, otherwise you may damage your device. From the status bar, you can view both device status (to the right side) and notification information (to the left side).
Here is a list of the icons you might see and their meanings:

Icon Status Icon Status

Bluetooth® active Alarm set

SIM
New message New E-Mail

Network (full signal)

4G LTE data service

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2 About Your device.............................................
Turn on power saving mode
• Go to Settings > Battery > Battery saver
• Turn on the switch to enable battery saving mode.
2.1 Power On/Off Lower screen brightness
• Go to Settings > Display > Brightness level
Hold down the Power key until the device powers on, unlock your device (Slide, PIN, password, pattern) if necessary, • Lower the brightness by sliding to the left.
once unlocked, Home screen is displayed.
Screen timeout
If you don't know your PIN code or if you have forgotten it, contact your service provider. Do not store PIN code within • Go to Settings > Display > Sleep
your device, instead store PIN in a location that is accessible without using device.
• Select the screen timeout duration.
Hold down the Power key from the Home screen until the device options appear, select Power off.

Charging
Insert the small end of the charging cable into the charge port, and plug the charger into an electrical outlet.

2.2 Battery

To optimize your battery life, you may do the following:

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3 Application......................................................
When finished, touch the icon to save
Select a picture or take a
photo for the contact

3.1 Contacts................................................................................................ Touch to open available labels

Contacts enables quick and easy access to the contact you want to reach.
You can view and create contacts on your device and synchronize them with your Gmail contacts or other
applications on the web or on your device.
• Touch in the contact list to create a new contact.
When finished, touch to save.
• Touch in the contact details screen to edit.
To exit without saving, you can touch and then touch DISCARD.
• Touch to add the contact to favorites; touch to remove a contact from favorites.
• Long press the contact you want to delete, then touch . Editing your contacts
Adding a contact Touch in the contact details screen to edit.
Touch in the contact list to create a new contact. When finished, touch to save.
You are required to enter the contact's name and other contact information. By scrolling up and down the screen, Add to/remove from Favorites(1)
you can move from one field to another. Touch a contact to view details then touch to add the contact to favorites.
Touch the star to remove a contact from favorites.

(1)
Only device contacts can be added to Favorites.
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 Settings
• Group Touch to manage group like add a group, edit group etc..

• Contacts to display Choose contacts to display.

• Accounts Touch to add contact and configure related info.

• Merge contacts Touch to merge contacts.

• Display options Touch to set how contacts sort by and name format.
• Import/Export Import or export contacts between SIM card, micro SD card and device storage, etc.
• Default account for Touch to choose the default palce to save a new contact.
Deleting a contact
new contacts
• Long press the contact you want to delete, then touch and DELETE to delete.
• Touch to select all contacts, then touch and DELETE to delete all contacts.
3.2 Messages...............................................................................................
The contact you have deleted will also be removed from other applications on the device or web the next
time you synchronize your device. Use the messaging app to send and receive text (SMS) and multimedia (MMS) messages.
Sharing a contact Creating a message
You can share a single contact with others by sending the contact's vCard to them via Email, Messages, and On the message list screen, touch to write text/multimedia messages.
Bluetooth.
Select a contact you want to share, touch and then select Share.
Sending a text message
Available options • Enter the name or the phone number of the recipient in the To bar or touch to add recipients from contacts.
From the contact list, you may also make further settings by touching . • Touch the Send message bar to enter the text of the message.
• Touch to insert emoticons.
• When finished, touch to send the text message.
An SMS message of more than 160 characters will be charged as several SMS. A counter will be on the right of the
text box to remind you how many characters are allowed to be entered in one message.

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 Messages are displayed as conversation.
Add recipients Touch a message to enter the message composing screen:
• Touch to save the number to contacts or view the contact details if the number has been saved.
• To reply to a message, enter the text, or touch to insert quick text, contact etc., when finished, touch .
• If you long press a message, the following options will be available: delete , turn off notification , add
number to contacts , select/deselect the message , etc., touch to make further operations.

3.3 Gmail..................................................................................................
Setting up Email
Insert emoticons Send the text message To set up your email account, touch from the Home screen, then select Gmail.
An email wizard will guide you through the steps to set up an email account.
Specific letters (accented) will also increase the size of the SMS, this may cause multiple SMS to be sent to
your recipient. • Enter the email address and password of the account you want to set up.
Sending a multimedia message • If the account you entered is not provided by your service provider in the device, you can touch MANUAL
SETUP after entering the email address, select an account type and enter password of your email, then
MMS enables you to send video clips, images, photos, animations, slides and sounds to other compatible mobiles correctly fill in server and port in both Incoming server settings and Outgoing server settings interfaces.
and e-mail addresses. Finally touch FINISH to complete setup.
• Enter the recipient's phone number in the To bar. • To add another email account, you can touch on the upper left corner and select Settings. And then touch
Add account.
• Touch the Type message bar to enter the text of the message.
• Touch to open the options menu to insert quick text, contact etc., Touch to attach a picture, video, audio Sending an email
or contact.. • Touch from the Inbox screen.
• When finished, touch to send the multimedia message. • Enter recipient(s) email address(es) in the To field.
• If necessary, touch > Cc/Bcc to add a copy or a blind carbon copy to the message.
Managing messages
• Enter the subject and the content of the message.
When receiving a message, will appear in the Status bar as a notification. Drag down the Status bar to open the • Touch to add an attachment.
Notification panel, touch the new message to open and read it. You can also access the Messaging application and
• If you do not want to send the mail right away, you can touch and Save draft or touch the Back key to save
touch the message to open it.
a copy.

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• Touch to send. Option 3. Access Gmail through browser
If you do not want to send or save the email, you can touch and then select Discard. If you don’t want to change your security settings, please follow steps to access your Gmail:
• From the home page, press the OK button and press on the Browser. Enter https://www.google.com/gmail/ on
To add a signature to your emails, touch and select Settings, then choose the account where you want to create
the browser URL tab.
or modify the signature, touch Mobile Signature to edit.
• Enter your username and password to log in.
Note: If you are seeing a “password incorrect” error when setting up your Gmail Account in Email app, please
review the following options:
Option 1. Generate an App password 3.4 Chrome..............................................................................................
An App password is a 16-digit passcode that gives an app or device permission to access your Google Account. If
you use 2-Step-Verification and are seeing a “password incorrect” error when trying to access your Google Account, Using Chrome, you can enjoy surfing the Web.
an App password may solve the problem. To access this function, touch from the Home screen and select Chrome.
Steps to generate an App password:
• Visit your App passwords page https://myaccount.google.com/security/signinoptions/two-step-verification. You 3.5 Calendar..........................................................................................
may be asked to sign in to your Google Account.
• At the bottom, click Select app and choose the app you’re using. You can use Calendar to keep track of important meetings, appointments, etc.
• Click Select device and choose the device you’re using.
To access the function, touch from the Home screen, then touch Calendar.
• Select Generate.
Viewing calendars
• Follow the instructions to enter the App password (the 16-character code in the yellow bar) on your device.
• Select Done. You can display the Calendar in Day, Week, Month view.
• Once you are finished, you won’t see that App password code again. However, you will see a list of apps and
devices you’ve created App passwords for.
If generate an app password does not fix “Password incorrect” issue, please proceed to Option 2 or Option 3.
Option 2. Change your settings to allow less secure apps
• Go to the "Less secure apps" https://www.google.com/settings/security/lesssecureapps section in My Account.
• Next to "Access for less secure apps," select Turn on.
• You can now setup your email using your username and password. If you continue to see a “password incorrect”
error, please proceed to Option 3.

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 Schedule view • Touch and Delete to remove the event.
Day view
3-day view Event reminder
Week view
If a reminder is set for an event, the upcoming event icon will appear in the Status bar as a notification when
Month
view the reminder time arrives.
• Touch and drag down the Status bar to open the Notification panel.
• Touch an event name to view the Calendar notification list.

3.6 Camera..............................................................................................
Accessing the camera
Touch from the Home screen and then touch Camera. If the device is locked, press the Power key and then
double-touch the camera icon to open the camera.
Taking a picture
Creating a new event • Position the object or landscape in the viewfinder, touch the screen to focus if necessary
You can add new events from any Calendar view. • Touch to take the picture which will be automatically saved. You can also long press to take burst shots.

• Touch . Making a video

• Fill in all required information for this new event. If it is a whole-day event, you can turn on of All-day. • Touch to enter the Video mode.
• Invite guests to the event. Enter the email addresses of the guests you want to invite with commas to separate. • Touch on the bottom right of the screen to start video recording.
The guests will receive an invitation from Calendar and Email. • You can also touch to take a picture during video recording.
• When finished, touch SAVE from the top of the screen. • Touch to stop recording. The video will be automatically saved.
To quickly create an event from the Week view screens, touch an empty spot to select a target area which will then
turn , and touch the icon to create the new event.
Before you can add an event, you must add at least one Calendar account and make a calendar visible.

Deleting or editing an event

• To delete or edit an event, touch the event to enter its details screen, touch to edit the event.

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 Touch to turn on/off HDR Touch to set countdown seconds Working with photos
Touch to select a filter Select flash mode
You can work with pictures by rotating or cropping them, sharing them with friends, setting them as a contact photo
or wallpaper, etc.
Locate the picture you want to work on, and touch the picture in the full-screen picture view.
Touch the screen to set a focus • Touch to share the picture.
Pinch/spread two fingers together/ • Touch to go back the photo main screen.
apartto zoom out/in
Touch from full-screen picture view, the following options are available:
Touch to change the camera Slideshow Touch to view pictures by Slideshow.
View the photos or videos you mode to Potrait, Pano, Auto, etc.
have taken Use as Touch to set the picture as Contact photo or Wallpaper.
Take a picture Switch between front/ Print Touch to print picture, but you need to configure your printer first.
back camera
Edit in Markup Touch to enter the Markup interface, your finger become a paintbrush now.
Further operations when viewing a picture/video you have taken
Delete from device Touch to delete picture from the device.
• Touch from camera screen to view the photos or videos you have taken.
• Touch then Gmail, Bluetooth, MMS, etc to share the photo or video.
• Touch to edit.
• Touch to get picture's detail information.
• Touch to delete.

3.7 Photos..................................................................................................
Photos acts as a media player for you to view photos and play videos. In addition, a set of further operations to
pictures and videos are available for your choice.
To view the photos you have taken, touch from the Home screen, then touch photos
• Slide up/down to view previous or next pictures/videos.
Touch from full-screen picture view, more options will display for you to choose from.

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 Set effects such as West, Palma, Blush, Eiffel, etc. • Time Touch to set the alarm time.
Edit in Markup • Repeat Touch to select the days when you want the alarm to work.
Crop and Rotate the picture. • Default Touch to select a ringtone for the alarm.
Adjust the picture colour. • Label Touch to set a name for the alarm.

Batch operation • Delete Touch to delete the alarm.

The Photos provides a multi-select function, so that you can work with pictures/videos in batches. Long press one Touch an existing alarm to enter editing mode.
picture and select the items you want to work with:
Touch then touch to delete the selected alarm.
• Touch and touch delete to delete selected files from device.
• Touch to delete selected files. Setting timer
• Touch to share selected files. Touch on the clock screen.
• Enter time in the sequence of second, minute and hour.
3.8 Clock ..................................................................................................
• Touch to activate Countdown.
To access clock, touch from the Home screen, then touch Clock. • Touch to add another timer in panel.
Setting world clocks • Touch to deactivate Countdown.
Touch on the clock screen.
• Touch DELETE to delete current countdown label.
Touch to add a time zone.
Setting stopwatch
Setting alarms Touch on the clock screen.
Touch on the clock screen. • Touch to start the timer.
Turn on to enable existing alarm, or touch to add a new alarm, the following options will appear: • Touch to show a list of records according to the updated time.
• Touch to halt the total and lap times. These will only restart after is touched.
• Touch to reset timer.

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3.9 Music.................................................................................................

You can play music files stored on your device or microSD card. Music files can be downloaded from your computer
4 Personalize Your device....................................
to the device using a USB cable. 4.1 Language
To play a music file, touch from the Home screen, then touch Play Music.
Changing device language:
Playing music • Go to Settings > System > Language & input > languages.
Touch a song to play. • Touch Add a language to add a language into list.
• Touch and hold beside the desired language, drag it to the top of the list.
Search for a song
4.2 Date & time
Go back Access more functions
• Go to Settings > System > Date & time.
Automatic date & time
• Touch Automatic date & time to choose network or GPS to provide the date and time or turn it off.
Automatic time zone
Touch to play in loop all Turn on to use the network-provided time zone.
Touch to replay the
or single
album with begin Set date

Touch to enter playing
screen
Touch to pause or play
Touch to shuffle Touch to open a dialog where you can manually set the device’s date.
Set time
Touch to open a dialog where you can manually set the device’s time.
Play the previous Play the next Select time zone
Touch to open a dialog where you can set the device’s time zone.

While playing songs with Music, the operation of pause, play or skip is still available even if the screen is Use 24-hour format
locked. Turn on to display the time using the 24-hour clock format.

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 5 Security & Location...........................................
4.3 Sound
Adjusting volume:
• Press the Up/Down button that is located on the right side of the device to adjust the Ringtone & Notification
volume. 5.1 Screen lock
• You can also go to Settings > Sound to adjust the volume for media, ringtone, notification and alarm.
Screen lock allows you to set a lock which protects your device from intrusions. Whoever turns on your device will be
Adjusting tones prompted to unlock screen in order to access your device.
• Go to Settings > Sound. • None: Touch to disable screen unlock security.
• You may select ringtones for Media, Notification, Alarm as well as other sounds. • Swipe: Touch to enable slide unlock mode.
Switching other sounds • Pattern: Touch to draw a pattern to unlock screen.
Touch the switch of the name to turn on or off it’s sound. • PIN: Touch to setup a numeric PIN to unlock screen.
• Password: Touch to setup a password to unlock screen.
4.4 Wallpaper, brightness and screen timeout
5.2 Apps Lock
Adjusting Wallpapers
• Go to Settings > Display > Wallpaper Touch to set a lock for some Apps, when the App has a lock, you need to draw unlock pattern every time when
you want to use it.
• Touch Wallpapers to select from pre-loaded wallpapers.
• Touch Photos to select from images that are stored on your device. 5.3 Encrypt tablet
Adjusting brightness
• Go to Settings > Display > Brightness level. This function can encrypt your accounts, settings, downloaded apps and their data and other files. After you encrypt
your tablet, you need to unlock the screen to decrypt the tablet every time you power it on.
• Select desired brightness by sliding .
Adjusting screen timeout Note: Encrypting tablet will take a while to complete, if you interrupt it, you will lose some or all of your data.

• Go to Settings > Display > Sleep.

• Select the screen timeout duration.

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6 Account .......................................................... 7 Safety .............................................................
6.1 Software Update Safety and Use

To access Software Updates, follow the steps below: We recommend that you read this chapter carefully before using your mobile device. The manufacturer disclaims any
• Connect your device to a Wi-Fi network and make sure it has a strong data connection. liability for damage, which may result as a consequence of improper use or use contrary to the instructions contained
herein. Devices using wireless connections may be vulnerable to unauthorized
• Ensure your battery is fully charged before starting the software update. Your device’s current battery level can
be found on your device under Settings > Battery. attempts to access data on the device. Plan data allotment applies to use by connected devices sharing Wi-Fi. Use
• Go to Settings > System > Updates. of connected devices subject to T-Mobile’s Terms and Conditions.

• Touch or CHECK FOR UPDATES NOW and the device will search for the latest software. Traffic Safety
• If you want to update the system, touch the button, and when that’s finished, touch to complete the
upgrade. Given that studies show that using a mobile device while driving a vehicle constitutes a real risk, even when the
• Now your device will have the latest version of the software. hands-free kit is used (car kit, headset...), drivers are requested to refrain from using their mobile device when the
vehicle is not parked. Check the laws and regulations on the use of wireless mobile devices and their accessories
in the areas where you drive. Always obey them. The use of these devices may be prohibited or restricted in certain
areas.
When driving, do not use your mobile device and headphone to listen to music or to the radio. Using a headphone
can be dangerous and forbidden in some areas.
When switched on, your mobile device emits electromagnetic waves that can interfere with the vehicle’s electronic
systems such as ABS anti-lock brakes or airbags. To ensure that there is no problem:
• Do not place your mobile device on top of the dashboard or within an airbag deployment area,
• Check with your car dealer or the car manufacturer to make sure that the car’s electronic devices are shielded
from mobile device RF energy.

Conditions of Use

You are advised to switch off the mobile device from time to time to optimize its performance.

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Remember to abide by local authority rules of mobile device use on aircrafts.
Operational Warnings: Obey all posted signs when using mobile devices in public areas.
• Turn off your mobile device in any location where posted notices instruct you to do so. In an aircraft, turn off
your mobile device whenever instructed to do so by airline staff. If your mobile device offers an airplane mode
or similar feature, consult airline staff about using it in flight.
• Switch the mobile device off when you are in health care facilities, except in designated areas. As with many
other types of equipment now in regular use, mobile devices can interfere with other electrical or electronic
devices, or equipment using radio frequency.
• Switch the mobile device off when you are near gas or flammable liquids. Strictly obey all signs and
instructions posted in a fuel depot, gas station, or chemical plant, or in any potentially explosive atmosphere.
• When the mobile device is switched on, it should be kept at least 15 cm from any medical device such as a
pacemaker or insulin pump. In particular when using the mobile device you should hold it against the ear on
the opposite side to the device, if any.
Note: Using your device in landscape mode with polarized sunglasses on may cut light from the screen. Take your
polarized sunglasses off or use your device in portrait orientation to continue use.
Read and follow the directions from the manufacturer of your implantable medical device. If you have any questions
about using your mobile device with your implantable medical device, consult your healthcare provider.
It is recommended to have proper supervision while small children use your mobile device.
Do not attempt to disassemble your device. If you disassemble your device, the warranty will not apply.
Always handle your mobile device with care and keep it in a clean and dust-free place.
Do not allow your mobile device to be exposed to adverse weather or environmental conditions (moisture, humidity,
rain, infiltration of liquids, dust, sea air, etc.). The manufacturer’s recommended operating temperature range is 0°C
(32°F) to +50°C (122°F)
Note: The max value depends on the device condition, materials around it and the housing paint and texture.
Over 50°C (122°F) the legibility of the mobile device’s display may be impaired, though this is temporary and not
serious.
Do not open or attempt to paint or repair your mobile device.
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Do not drop, throw or try to bend your mobile device.
Do not use the mobile device if the screen is damaged, cracked or broken to avoid any injury.
Use only batteries, battery chargers, and accessories which are recommended by TCL Communications Ltd. and its
affiliates and are compatible with your mobile device model. TCL Communications Ltd. and its affiliates disclaim any
liability for damage caused by the use of other chargers or batteries.
Your mobile device should not be disposed in municipal waste. Please check local regulations for disposal of
electronic products.
Remember to make back-up copies or keep a written record of all important information stored in your mobile device.
Some people may suffer epileptic seizures or blackouts when playing video games. These seizures or blackouts may
occur even if a person never had a previous seizure or blackout. If you have experienced seizures or blackouts, or if
you have a family history of such occurrences, please consult your doctor before playing video games on your mobile
device. Parents should monitor their children’s use of video games or other features that incorporate flashing lights
on the mobile devices. All persons should discontinue use and consult a doctor if any of the following symptoms
occur: convulsion, eye or muscle twitching, loss of awareness, involuntary movements, or disorientation. To limit the
likelihood of such symptoms, please take the following safety precautions:
• Play at the farthest distance possible from the screen.
When you play games on your mobile device, you may experience occasional discomfort in your hands, arms,
shoulders, neck, or other parts of your body. Follow these instructions to avoid problems, such as tendinitis, carpal
tunnel syndrome, or other musculoskeletal disorders:
• Take a minimum of a 15-minute break every hour of game playing.
• If your hands, wrists, or arms become tired or sore while playing, stop and rest for several hours before playing
again.
• If you continue to have sore hands, wrists, or arms during or after playing, stop the game and see a doctor.
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at high volume levels for long periods. Exercise
caution when holding your device near your ear while the loudspeaker is in use.
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7.1 Privacy
Please note that you must respect the laws and regulations of your jurisdiction or other jurisdiction(s) where you
will use your mobile device regarding taking photographs and recording sounds with your mobile device. Pursuant
to such laws and regulations, it may be strictly forbidden to take photographs and/or to record the voices of other
people or any of their personal attributes, and reproduce or distribute them, as this may be considered to be an
invasion of privacy.
It is the user’s sole responsibility to ensure that prior authorization be obtained, if necessary, in order to record private
or confidential conversations or take a photograph of another person; the manufacturer, the seller or vendor of your
mobile device (including the operator) disclaim any liability which may result from the improper use of the mobile
device.
7.2 Battery and Accessories
Following air regulation, if the battery of your product is not charged, please charge first.
Observe the following precautions for battery use:
• Do not attempt to open the battery (due to the risk of toxic fumes and burns).
• Do not puncture, disassemble or cause a short-circuit in a battery.
• Do not burn or dispose of a used battery in household rubbish or store it at temperatures above 60ºC.
• Do not disassemble or open crush, bend or deform, puncture or shred.
• Do not modify or remanufacture, attempt to insert foreign objects into the battery, immerse or expose to water
or other liquids, expose to fire, explosion or other hazard
Products that have the below symbol must be taken to collection points at the end of their life:
• Municipal waste disposal centers with specific bins for these items of equipment.
• Collection bins at points of sale.
They will then be recycled, preventing substances being disposed of in the environment, so that their
components can be reused.
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In European Union countries:
These collection points are accessible free of charge. All products with this sign must be brought to these collection
points.
In non-European Union jurisdictions:
Items of equipment with this symbol are not be thrown into ordinary bins if your jurisdiction or your region has suit-
able recycling and collection facilities; instead they are to be taken to collection points for them to be recycled.
In the United States you may learn more about CTIA’s Recycling Program at http://www.recyclewirelessphones.com
Caution: If battery is replaced by an incorrect type, device might explode. Dispose used batteries according to the
instruction.
7.3 Chargers
Home A.C./ Travel chargers will operate within the temperature range of: 0°C (32°F) to 40°C (104°F).
The chargers designed for your mobile device meet with the standard for safety of information technology equipment
and office equipment use. Due to different applicable electrical specifications, a charger you purchased in one
jurisdiction may not work in another jurisdiction. They should be used for this purpose only.
The charger shall be installed near the device and shall be easily accessible.
Travel charger: 100-240V, 50/60Hz, 0.5A
Output: 5V, 2A
7.4 Radio Waves
This mobile device meets the government's requirements for exposure to radio waves.
Your mobile device is a radio transmitter and receiver. It is designed and manufactured not to exceed the emission
limits for exposure to radio-frequency (RF) energy. These limits are part of comprehensive guidelines and establish
permitted levels of RF energy for the general population. The guidelines are based on standards that were developed
by independent scientific organizations through periodic and thorough evaluation of scientific studies. These
guidelines include a substantial safety margin designed to ensure the safety of all persons, regardless of age and
health.
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The exposure standard for mobile devices employs a unit of measurement known as the Specific Absorption Rate, or
SAR. The SAR limit set by public authorities such as the Federal Communications Commission of the US Government
(FCC), or by Industry Canada, is 1.6 W/kg averaged over 1 gram of body tissue. Tests for SAR are conducted using
standard operating positions with the mobile device transmitting at its highest certified power level in all tested
frequency bands.
The FCC has granted an Equipment Authorization for this model device with all reported SAR levels evaluated as in
compliance with the FCC RF exposure guidelines. SAR information on this model device is on file with the FCC and
can be found under the Display Grant section of HYPERLINK “http://www.fcc.gov/oet/ea/fccid” www.fcc.gov/oet/
ea/fccid after searching on FCC ID:2ACCJBT13.
Although the SAR is determined at the highest certified power level, the actual SAR level of the mobile device while
operating can be well below the maximum value. This is because the mobile device is designed to operate at multiple
power levels so as to use only the power required to reach the network. In general, the closer you are to a wireless
base station antenna, the lower the power output of the mobile device. Before a mobile device model is available for
sale to the public, compliance with national regulations and standards must be shown.
Maximum SAR for this model and conditions under which it was recorded
9027W Body-worn LTE B2 1.19 w/kg
While there may be differences between the SAR levels of various mobile devices and at various positions, they
all meet the government requirement for RF exposure. For body-worn operation, the device has been tested when
positioned a minimum of 0 mm from the body without any metal parts in the vicinity of the device or when properly
used with an appropriate accessory and worn on the body. Use of other accessories may not ensure compliance
with FCC RF exposure guidelines. Additional information on SAR can be found on the Cellular Telecommunications
& Internet Association (CTIA) Web site: http://www.phonefacts.net
The World Health Organization (WHO) considers that present scientific information does not indicate the need for
any special precautions for use of mobile devices. If individuals are concerned, they might choose to limit their own
or their children’s RF exposure by limiting the length of calls, or using “hands-free” devices to keep mobile devices
away from the head and body. (fact sheet n°193). Additional WHO information about electromagnetic fields and
public health are available on the following website: http://www.who.int/peh-emf.
35
Note: This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to
part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference
in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference to radio or television reception, which can be determined by turning
the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
• Changes or modifications not expressly approved by the party responsible for compliance could void the
user’s authority to operate the equipment.
For the receiver devices associated with the operation of a licensed radio service (e.g. FM broadcast), they bear the
following statement:
This device complies with Part 15 of the FCC Rules. Operation is subject to the condition that this device does not
cause harmful interference.
For other devices, they bear the following statement:
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference
(2) This device must accept any interference received, including interference that may cause undesired operation.
Your mobile device is equipped with a built-in antenna. For optimal operation, you should avoid touching it or
degrading it. As mobile devices offer a range of functions, they can be used in positions other than against your ear.
In such circumstances the device will be compliant with the guidelines when used with headset or USB data cable.
If you are using another accessory ensure that whatever product is used is free of any metal and that it positions the
mobile device at least 0 mm away from the body.
36
7.5 LICENSES Recycling Information
The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks
®
For more information on Electronic Recycling:
by TCL Communication Ltd. and its affiliates is under license. Other trademarks and trade names are 1) Visit Alcatel Electronic Recycling Program website at https://us.alcatelmobile.com/accessibility-compliance/
those of their respective owners. electronic-recycling-program/, or
Alcatel 9027W 2) Call Alcatel US Customer Support at 1-855-368-0829.
Battery Recycling (USA & Canada):
Bluetooth® Declaration ID D040051 Alcatel partners with Call2Recycle® to offer a safe and convenient battery recycling program. For more informa-
The Wi-Fi Logo is a certification mark of the Wi-Fi Alliance. tion on our Battery Recycling Program, please visit the USA and Canada website at https://us.alcatelmobile.com/
accessibility-compliance/battery-recycling/ and https://ca.alcatelmobile.com/accessibility-compliance/battery-
recycling/.
Google, the Google logo, Android, the Android logo, Google SearchTM, Google MapsTM, GmailTM, YouTube,
Android Market, Google Latitude TM and Hangout TM are trademarks of Google Inc.
You have purchased a product which uses the open source (http://opensource.org/) programs mtd, msdosfs,
netfilter/iptables and initrd in object code and other open source programs licensed under the GNU General Public
License and Apache License. We will provide you with a complete copy of the corresponding source codes upon
request within a period of three years from the distribution of the product by TCL.
You may download the source codes from http:// sourceforge.net/projects/alcatel/files/. The provision of the source
code is free of charge from internet.

12 MONTH LIMITED WARRANTY

For Warranty information and support, please visit https://us.alcatelmobile.com/warranty/. You can also call Alcatel
[US] Customer Support at 1-855-368-0829 to request a hard copy of the warranty.

37 38
8 Troubleshooting����������������������������������������������
• Check that the charging port is secured or it’s not damaged.
My device can't connect to a network or "No service" is displayed
• Try connecting to the network by moving to another physical location.
• Verify the network coverage with your carrier in your current area.
Before contacting the service center, you are advised to follow the instructions below:
• Check with your carrier that your SIM card is valid.
• To have optimal operation, fully charge the battery. • Make sure your devices setting is not in airplane mode.
• If you are away from your carrier’s network, you may need to enable roaming in the device’s settings to connect
• To improve the device’s performance, remove unnecessary files or apps on your device. to other network. Roaming charges may apply.
• To update your system software, use the System > updates command in your device’s settings. My device can't connect to the internet
• Make sure that Cellular Data internet service is available in your wireless service plan.
• To set your device to factory default, use the Reset options in the device’s settings. All your device data will be lost
• Check your device's settings. Make sure Mobile network is enabled or Wi-Fi connected.
permanently. It is strongly advised to fully back up your device before resetting.
• Make sure that you are in a place with network coverage for cellular data or Wi-Fi internet connection.
My device can't be switched on • Try connecting at a later time or another location.
• When the device can't be switched on, charge for at least 10 minutes to ensure the minimum battery power
Invalid SIM card
needed. Then switch it on again.
• Make sure that the SIM card has been correctly inserted (see "Inserting or removing the SIM card").
My Device has not responded for several minutes • Make sure that the chip on your SIM card is not damaged.
• If your device doesn’t respond, turn off your device by pressing and holding the Power key until it turns off and • Make sure that the service of your SIM card matches the network you’re on.
then restart it again.
I can't find my contacts
• If your device has a removable battery, remove the battery and re-insert it, then restart the device.
• Make sure that your SIM card is not broken.
My device turns off by itself • Make sure that your SIM card is inserted properly.
• When your device turns off by itself, make sure that the Power key is not accidentally pressed. • Import all contacts stored in SIM card to device.
• Check the battery charge level.
I can't use the features described in the manual
• If it still doesn't work, Factory reset the device via the Reset options in the device’s Settings. Make sure you
• Check with your carrier to make sure that your subscription includes this service.
have backed up your data.
• Make sure that this feature doesn't require any additional accessory.
My device can't charge properly
I can't add a contact
• Make sure that you are using the proper charger that comes with the device.
• Make sure that your SIM card contact list are not full; delete some files or save the files to the device.
• If your device has a removable battery, make sure that your battery is inserted properly and the battery terminal
makes a good contact with the device. It must be inserted before plugging in the charger. I can't send and receive MMS
• Make sure that your battery is not completely discharged; if the battery power has been discharged for a long • Check your device storage as it might be full.
time, it may take around 10 minutes to display the battery charging indicator on the screen. • Contact your network carrier to check service availability and MMS parameters.
• Make sure that charging is carried out under normal conditions (0°C (32°F) to 55°C (131°F)). • Verify the server center number or your MMS profile with your carrier.
• When abroad, check that the voltage input is compatible. • The server center may be swamped. Try again later.

39 40
 • Start a new Messaging string. You messaging string may have reached its limit. • If you don’t remember your Google account credentials, complete Google account recovery procedures.
SIM card PIN locked • If you still cannot access your device, apply to the authorized repair center, but remember that it will not be
• Contact your network carrier to obtain the PUK (Personal Unblocking Key) code. regarded as warranty case.
I can't connect my device to my computer The device doesn't ring when a notificaton or message arrives
• Install Smart Suite. • Make sure that Do Not Disturb mode (go to Settings > Sound > Do Not Disturb preferences) is not activated.
• Check that your USB driver is installed properly. • Press the Volume keys to adjust volume.
• Open the Notification panel to check if the Smart Suite Agent has been activated. I forget some passwords/codes/keys on device
• Check that you have marked the USB debugging checkbox. • Perform Factory reset.
• Check that your computer meets the requirements for Smart Suite installation. • If you still cannot access your device, apply to the authorized repair center, but remember that it will not be
• Make sure that you’re using the right cable from the box. regarded as warranty case.
I can't download new files
• Make sure that there is sufficient device storage space for your download.
• Select the microSD card as the location to store downloaded files.
• Check your subscription status with your carrier.
The device can't be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your device is visible to other users.
• Make sure that the two devices are within Bluetooth’s detection range.
The battery drains too fast
• Make sure that you follow the complete charge time (minimum 200 minutes).
• After a partial charge, the battery level indicator may not be exact.
• Wait for at least 10 minutes after removing the charger to obtain an exact indication.
• Adjust the brightness of screen as appropriate.
• Extend the email auto-check interval for as long as possible.
• Update news and weather information on manual demand, or increase their auto-check interval.
• Exit background-running applications if they are not being used for extended periods of time.
• Deactivate Bluetooth, Wi-Fi, or GPS when not in use.
The device becomes warm following game playing, internet surfing or running other complex applications
• This heating is a normal consequence of the CPU handling excessive data. Ending the above actions will make
your device return to normal temperature.
After Factory data reset is performed, I can't use my device without entering Google account credentials
• After reset is performed, you must enter the original Google account credentials that were used on this device.

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