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The value chain of SPC Software can be divided into two major parts i.e.

primary activities and


supporting activities. IP licensing, research, product management, product development, and release
are primary activities of SPC software market, while firm infrastructure, human resource
management, technological development, and procurement are supporting activities. IP licensing
involves the use of patents and integration with other third-party data. The careful inspection of IP
right and patent applications are studies extensively in this stage of value chain. Research phase
consist of improvements on speed, usability, reliability and costs of the system. Project management
phase deals with independent product management within the organization. Developers implement
the software features and specification as per SPC Software in development stage. Release stage
deals with the establishment of software release function to ensure the software implementation
meets predefined quality criteria and is properly delivered to the target channels. It also helps to
determine compatibility of the software system over various devices.

FIGURE 2 SPC SOFTWARE VALUE CHAIN

Source: RM Analysis, Government Publications, and Secondary Resear


Value chain analysis enables the reader to comprehend the steps and stakeholders involved in the
process of manufacturing and distribution of U.S. debt collection software market.

FIGURE 1 VALUE CHAIN ANALYSIS: DEBT COLLECTION SOFTWARE MARKET

The value chain of debt collection software can be divided into two major parts i.e. primary activities
and supporting activities. IP licensing, research, product management, product development, and
release are primary activities of debt collection software market, while firm infrastructure, human
resource management, technological development, and procurement are supporting activities. IP
licensing involves the use of patents and integration with other third-party data. The careful
inspection of IP right and patent applications are studies extensively in this stage of value chain.
Research phase consist of improvements on speed, usability, reliability and costs of the system.
Project management phase deals with independent product management within the organization.
Developers implement the software features and specification as per debt collection software in
development stage. Release stage deals with the establishment of software release function to
ensure the software implementation meets predefined quality criteria and is properly delivered to
the target channels. It also helps to determine compatibility of the software system over various
devices.

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