Donbosco Kakacherry

OPERATIONS HEAD · PROJECT MANAGER · MBA OPERATIONS MANAGEMENT · MBA FINANCE

173 Francisco de Paula Otero St., 5003, Córdoba, Argentina
 (+971) 50-8899483 |  donuae@gmail.com |  donboscokakacherry

Career Objective
To pursue a challenging position in an esteemed organization where my knowledge and experience can be further shared and enriched. A job
opportunity where my inherent skill and competencies will greatly enhance the company’s success and my personal career.

Work Experience
Winsar Infosoft Pvt. Ltd. Dubai, U.A.E.
OPERATIONS HEAD June. 2014 - PRESENT
• Handled Demos, implementation, training and Technical support for more than 150 Hotels, Resorts and Restaurants in GCC and Africa.
• Handling implementation and support in UAE, OMAN, KUWAIT, BAHRAIN & AFRICA
• Strong Knowledge in accounts concepts, Front office, POS, Store Management, Channel Managers, Interfaces, FandB Costing, MIS & Budgeting.
• Strong Knowledge in Handling Proposals and Negotiation with the Clients and finalization of Projects.
• Co-ordinate with Customers and Development centre on the new requirements by understanding the client’s requirement.
• Excellent in problem solving and convincing the customers with their Technical Queries related to their business process.
• Successfully executed numerous high-profile Hospitality projects across GCC Countries & Africa.
• Handling the entire team of Support engineers and Marketing team in GCC.
• My strong technical background gives me the ability to Interpret and understand even the most complex client requirements, this in turn gives
clients the comfort that they need to trust and be confident with the company’s capabilities to deliver on its promises.
• My role at Winsar Infosoft focuses primarily on the Product demo, Site survey on the requirements before implementation, Implementation,
Training, Invoicing, Payment Follow-up and keeping the customers live with Regular Technical Support.
• Since my role was purely on Technical oriented but extended to understanding the business requirements of the project, scoping, design,
risk analysis, contract negotiation. I oversee and guide the project managers with their projects mainly in regards to overcoming obstacles
caused by technical challenges, tight time frames and implementation deadlines ensuring that projects were completed successfully on time
and on budget.
• Made all our customers satisfied with the technical support 24/7.
• Earned good will in the UAE market thru my support which I rendered for the past 14 years.
• Managing the Staff in terms of Monitoring their activities, giving them regular in-house training to develop their product knowledge.
• Good Knowledge in SQL Implementation and configuration.
• Good Knowledge in Cloud backup configuration with SQL Database
• Good Knowledge in VPN Configuration using software like DYN DNS with SQL for remote access and support.
Zenologics Solutions LLC (Morison Menon Group) Dubai, U.A.E.
PROJECT MANAGER Dec. 2004 - June 2014
• Handled Demos with the PMS & Retail software (Front office, POS, Back office & Retail)
• Implementing the core modules to hotels & Retail.
• Training the end users in the Hotels, Resorts and Restaurants on how to use the software effectively.
• Handled 24/7 customer support with my team of Support engineers.
• Attending Customer Calls and resolving their issues over phone & thru remote support using the remote Desktop software like Teamviewer &
Anydesk.
Dell – Sutherland India Private Limited Chennai, India
DELL TECHNICAL SUPPORT Sept. 2006 - Dec. 2007
• Customer support (US Based customers) on their Dell Desktops and Laptops
• Handling customer queries and resolving their Technical issues related to their Desktops and Laptops.
Sociedade Fomento Industrial Limited Goa, India
SYSTEM ADMINISTRATOR July 1996 - May 2002
• Install and maintain systems in a physical and virtual environment.
• Train other team members on system usage.
• Maintain and develop policies and procedures.
• Remote technical support and backup dataset.
• Troubleshoot server and software issues.
• Recommend, schedule and implement system upgrade or repairs.
• Scheduling and retention management.
• Assist in wireless site surveys.
• Rack server, storage and network equipment.
• Handled the entire IT department related to System assembling, Network, Routers.
• Configuring of server and network.
• Involved in implementation of the ERP system assisting with all the departments and the ERP implementers

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Education
National University of La Plata La Plata, Argentina
M.S. IN SOFTWARE ENGINEERING Apr. 2019 - Exp. Nov. 2020
• Currently studying at Computer Science Faculty of National University of La Plata
National University of Cordoba Cordoba, Argentina
M.B.A. Apr. 2019 - Exp. Nov. 2020
• Got an Academic Merit Scholarship due to previous undergraduate performance
National Technological University Cordoba, Argentina
M.S. IN SYSTEMS ENGINEERING Jan. 2014 - Dec. 2018
• Standard bearer at UTN FRC. GPA: 9.84/10 (highest GPA award). Passed subjects: 42/42
National University of Cordoba Cordoba, Argentina
LICENTIATE DEGREE IN BUSINESS ADMINISTRATION Jan. 2014 - Dec. 2018
• Standard bearer at UNC FCE. GPA: 9.53/10 (highest GPA award). Passed subjects: 42/42

Skills
Programming Java, Python, Spring Framework/Boot, Hibernate, Django
DevOps AWS, Docker, Kubernetes, TeamCity CI/CD, CircleCI, Ansible, Bash scripting
Data Engineering Apache Kafka, Beam & Flink
Tools Jira, Git, Grafana, Kibana, ElasticSearch, InfluxDB, JMeter, YourKit
Languages English, Spanish

Certifications
2019 Test of English as a Foreign Language (TOEFL), Score: 110. Educational Testing Service TOEFL iBT® CABA, Argentina
2013 First Certificate in English (FCE), Grade A, University of Cambridge ESOL Examinations Cordoba, Argentina

Projects, Publications & Courses

6th National Congress of Computer Engineering - Information Systems (CoNaIISI) Mar del Plata, Argentina
AUTHOR OF: “HELPO: AN ONLINE PLATFORM FOR SOCIAL PURPOSES” Nov. 2018
• M.S. in Systems Engineering, Final degree project, UTN FRC
• Winner of the award: “Best community-chosen project” (Córdoba, 2018)
Bachelor of Business Administration Cordoba, Argentina
AUTHOR OF: “INVESTMENT PROJECT EVALUATION OF A TECHNOLOGICAL ENTREPRENEURSHIP FOR SOCIAL PURPOSES” Nov. 2018
• Licentiate degree in Business Administration, Final degree work, UNC FCE
Introduction to Business Intelligence course Cordoba, Argentina
DURATION: 24 HOURS. INFORMATION SYSTEMS ENGINEERING DEPARTMENT OF UTN FRC Aug. 2018
• BI technologies: SSIS, SSAS, PowerBI, Kyubit
“Estrategias Cima S.A.” enterprise Cordoba, Argentina
AUTHOR OF A BUSINESS STRATEGIC CONSULTING PROJECT May. 2018
• Final work of Strategic Management, B.B.A., UNC FCE
“Cattaneo Hnos. S.R.L.” enterprise Cordoba, Argentina
AUTHOR OF A BUSINESS CONSULTING PROJECT Aug. 2017
• Final work of Administrative Systems and Procedures, B.B.A., UNC FCE
Web search engine using PageRank algorithm Cordoba, Argentina
FULL-STACK DEVELOPER Jul. 2017
• Final work of Design of Query Languages, M.S. in Systems Engineering, UTN FRC
3rd Business Projects and Ideas Exhibition Day Cordoba, Argentina
EXHIBITOR Aug. 2015
• Final work of Management Principles, B.B.A., UNC FCE

Extracurricular Activity
NOVEMBER 7, 2019 GONZALO ULLA · RÉSUMÉ 2
Hogar Padre Lucchese Villa Allende, Argentina
VOLUNTEER Mar. 2014 - Dec. 2015

Additional Information
Travelling Passport, U.S. Visa and driving license

NOVEMBER 7, 2019 GONZALO ULLA · RÉSUMÉ 3