Flexidata

Presentation
 About Me

• Lecturer at RMIT

• Education Technology in Australia for 8 years

• Research about applying technology for better education

 AWARENESS Departments: Marketing
Academic Oversea? • Parents and students feel
?
confused with many options
Sport?
• Information is too generic
 AWARENESS Departments: Marketing

• Our pain point: • Technology helps:

• Customising information to • Collect data about performance

an individual • Automate process through multiple
• Too many communication communication channels
channels
CONSIDERATI
ON Departments: Admission

• Usually big decision to

make

• Need multiple
interactions to get
information
 CONSIDERATI
ON Departments: Admission

• Our pain point: • Technology helps:

• Stressful support staff • Respond through multiple channels

• Not knowing customers • Centralise information

previous interaction • Analyse customers’ profiles
• Manage expectation • Automate support process
 Departments:
APPLICATION Admission, Finance,
Academic
• Different Application and
Scholarship Process

• Waiting for too long

 Departments:
APPLICATION Admission, Finance,
Academic
• Our pain point: • Technology helps:

• Lose customer • Automate process → faster result

• Need to take care of • Accurate scholarship and enrolment

customers offer based on data analytics
 Departments:
ENROLLMENT Admission, Academics, Finance,
Academic
• Pay the fee by their own method
and on time
 ENROLLMENT
Departments:
Admission, Academics, Finance
• Our pain point: • Technology helps:

• Critical point. We want to • Allow parents and students to pay

get the money as easily as possible

• Automation process between

different departments

• Data to know behaviour

 Departments:
EXPERIENCE Academics, Faculties, Student
Experience
• Learning Outcomes of students

• Day to day issues

• Worries about the future

 Departments:
EXPERIENCE Admission, Academics, Finance,
Academic
• Our pain point: • Technology helps:

• Manage and build • Centralise information

relationship • Send reports & feedback
• Manage learning and • Automate process to Engage and
outcomes support at large scale
• Engage and support
 Departments:
ADVOCACY Academics, Faculties, Student
Service
• Continued engage and support

• Motivation to share
 Departments:
ADVOCACY Academics, Faculties, Student
Service
• Our pain point: • Technology helps:

• Engage • Centralise information

• Increase Loyalty • Connnect and Help

• Build network and • Automate process to Engage and

relationship support at large scale