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Prepared For:
Dr. J Siva Durga Prasad

MBA (International transportation and logistics management) Program

Indian Maritime University Vizag campus

Supervised by:
Mr Adarsh singh

Supervisor

Rishishwar Logistics (Pvt) Ltd

Prepared By:
Rohit Singh

Roll no -1804305016

MBA (international transportation and logistics management) Program

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 Acknowledgment
Acknowledgment In order to produce this report, I have put in extensive effort and study.

This report would never have been possible without the consistent support and assistance

of the people whom I approached during the various stages of writing this report. Firstly, I

would like to express my heartfelt gratitude to Dr. J. Siva Durga Prasad (HOD), Indian

maritime university; for his valuable advice, encouragement, direction, and assistance.

Writing this report would have been impossible without his guidance. I am extremely

grateful to Mr. Manish Rishishwar director of Rishishwar Logistics for his valuable time and

expert insight into the various components of this report. I would also like to thank Mr.

Adarsh, who was involved with me through my internship process and providing a lot of

relevant documents and information that were vital in producing this report. He provided

me with the data that was required for the completion of this report. He has helped me

understand the organization better and gain more insight which was crucial in writing this

report. Finally, I would like to thank each and every one in the organization who assisted

and helped me throughout my internship period and guided in completion of this report.

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 Executive Summary
This internship paper discusses about the freight forwarding company rishishwar logistics pvt. Ltd. I have tried to

gather information about the company and how it works / functions as a whole. There are many branches of the

organization one of is in Kanpur (panki and jry) namely panki ICD and Juhi railway Yard respectively. The aim of

rishishwar logistics is to provide its customer smooth operation support with minimum error from customer to

buyer end. Rishishwar logistics is responsible for delivering customers goods intact and untouched. And provide

continues support as long as it is required to satisfy the ultimate customers. My job as an intern last 45 days has

has given me valuable insight into the reality of the freight forwarding industry. As an intern I was been aware of

all operations and procedures regarding the export and import in the yard and the procedures for custom

clearance also. The report continues to assess the organization through a SWOT analysis.

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Table of contents
Summary ................................................................................................................... …………… 5

1. The Organization: ................................................................................................................... 6

1.1 Origin of the Report ......................................................................................................... 6

1.2 About the company ........................................................................................................... 6

1.3 Service offerings: .............................................................................................................. 7

1.4 Operational network hierarchy: ................................................................................. 13

1.5 Mission and Vision ......................................................................................................... 14

2. As an intern
2.1 description……………………………………………………………………………………………………………………… 17

2.2 sub agent responsibilities ……………………………………………………………………………………………….17

2.3 CRM …………………………………………………………………………………………………………………………………17

2.4 critical observations …………………………………………………………………………………………………………17.

2.5 my view on IT system ……………………………………………………………………………………………………….18

3. procedures

3.1 Import ……………………………………………………………………………………………………………………………… 18

3.2 export(reefer) …………………………………………………………………………………………………………………...19

3.3 import (custom software) ………………………………………………………………………………………………...19

3.4 case I (clearance by custom officer denied) ……………………………………………………………………… 22

3.5 case II (leather boots for horse riders) ……………………………………………………………………...……… 23

3.6 cement bed ……………………………………………………………………………………………………………………...24

4. Self -sealing process (Reefer container) …………………………………………………………………………………. 25

5. cards for agents ………………………………………………………………………………………………………………………. 26

6. swot analysis of the company …………………………………………………………………………………………………. 26

7. conclusion …………………………………………………………………………………………………………………………………29

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 1.The Organization:

Introduction:

1.1 Origin of the Report:

This report has prepared as a mandatory requirement of the internship program under the

MBA(ITLM) program at the Indian Maritime University. This report is based on the

organization Rishishwar Logistics (Pvt) Ltd. The internship program at rishishwar logistics

that this report is based on started from 17 June 2019 and continues till 31 July 2019. The

study is on procedures of export and import, supervised by Mr. Adarsh singh supervisor at

rishishwar Logistics and this paper has been prepared Dr. J. Siva Durga Prasad, HOD at

Indian maritime university as a part of the fulfilment of credits for the MBA(ITLM) program.

1.2 About the company:

Rishishwar Logistics (Pvt) Ltd has founded here in Kanpur in 2011 by Mr. Manish Rishishwar.

Rishishwar logistics handles Import and Export shipments in India and doing good business

from and to various parts of the world. In addition to this they are also successfully handling

Third Country logistics or doing Switch B/L of General and Hazardous Cargo Rishishwar

Logistics Pvt Ltd is also specialized in handling Hazardous cargo and regularly doing Import

and Export of Chemicals and Agro Chemical.

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 1.3 Service offerings:

International Import & Export Freight Forwarding-

SEA FREIGHT FORWARDING

Rishishwar Logistics Pvt Ltd offers a comprehensive ocean freight and transportation
services to their clients for their Import & Export shipments. They handle any size of
shipment from less- than container to full container load. Their customized pricing of ocean
transport is a major attraction and the concept of one size- fits all doesn’t apply here. Every
single booking of ocean transport has its own pricing structure according to the size and
need of the customer. This also depends on different shipment commodities and shipment
regions. They have a dedicated team of seasoned professionals in sea Freight forwarding
department. Sea Freight forwarding services includes making of certain short transit
periods, route planning and the vital shipment status. All these are tracked and updated
periodically as the shipment proceeds. The company efficiently handle various activities
related to import & export projects right from documentation and custom clearance till
forwarding the shipment to any inland destination within India as well as overseas
destination within our network.

Service Highlights that provides most cost- effective usage of ocean container space are:
 Full-container-load (FCL)
 Less-than-container-load (LCL)
 Dry or Liquid bulk Shipments
 Refrigerated Services for perishable products.
 Physical cargo and paper- consolidation programs to imports and exports that purchase
from multiple vendors.
 On-the-Spot or Factory Stuffing Containers
 Infrastructure & Services facilities at all Sea Ports and Dry ports.

Standard Sea Freight services can be tailored to suit every requirement. Various options
include the following:
 Dangerous Goods Handling (DGR)
 Temperature Controlled Transportation
 Cargo Insurance
 Letter of Credit Processing (LC)
 Certification and Legalization of Documents
 Food and Drug Administration Filing (FDA)
 Advanced Cargo Information Filing (ACI)

AIR FREIGHT FORWARDING

Comprehensive global logistics services via., Air Freight paired with peace of mind and ease of business is
offered by Rishishwar Logistics Pvt Ltd. The company offers international Freight Services

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 like International Freight forwarding and Air Freight forwarding between India and all major
world market – import and export, domestic and international. Our customer commitment
is as strong as ever. Whether there is a need for consolidation or direct Air Freight
Forwarding service, expert professionals are ready to route cargo to or from almost any
point in India to or from any point in world. Due to an ever- increasing demand for shorter
transit times internationally, they utilize premium air freight carriers with established
routings for our consolidation.
Highlights
 Time definite express service
 Consolidation and direct-to-consignee service
 Accommodation of special cargoes such as refrigerated goods
 Door-to-door and airport-to airport pricing options

Standard Air Freight services can be tailored to suit every requirement. Various options
include the following:
 High Value Cargo Handling (HVC)
 Dangerous Goods Handling (DGR)
 Shock Sensitive Cargo Handling
 Temperature Controlled Transportation
 Cargo Insurance
 Letter of Credit Processing (LC)
 Certification and Legalization of Documents
 Food and Drug Administration Filing (FDA)
 Advanced Cargo Information Filing (ACI)

LAND FREIGHT FORWARDING

With focus on reducing costs by optimizing cargo flow, they offer flexible road freight
services customized to meet the needs of international groupage, part –load and full –load
shipments by road and inter-modal. The team of knowledge based professional from the
company offers collection an delivery solutions for a direct, nonstop route to the desired
destination. Use of correct trailer for transporting cargo allows the company to make
maximum use of capacity, while assuring safety & timeliness. They combine high-quality
basic freight services into a seamlessly integrated supply chain solution thus making its
clients more competitive.
Highlights
 Tailor made services for groupage and part and full load transports
 Planned collection times for regular or schedules shipments
 Daily services to destinations throughout Southeast Asia
 Transportation of any type of load, including Hazardous materials
 Guaranteed day and time definite deliveries
 Handling of all import and export formalities
 Dedicated vehicle charter for special deliveries

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 Hassle free documentation job for all the inbound and outbound movement
 Warehousing and storage facilities are also available on request

Service Options
 Special Pick-up and Delivery Services
 Dangerous Goods Transportation
 Payment/Billing services
 Insurance

SPECIAL CARGO SERVICES-

HAZARDOUS CARGO
Rishishwar Logistics Pvt Ltd has extensive experience in packaging and transporting
hazardous material Via Sea, Air and road transportation. The company can arrange pickup
and delivery from all major trading centres throughout the world. Rishishwar Logistics is
efficiently backed by a knowledge -based team updating with government regulation
worldwide.

Our procedure concerning dangerous goods is based on the following references:

 ISM Code
 SOLAS Regulation
 MARPOL convention
 IMDG Code
 French Vessel safety rules
 International Maritime Organization

No dangerous goods can be loaded on vessel freighted by Rishishwar Logistics Pvt ltd
without prior acceptance of Dangerous cargo by carriers who will issue acceptance
confirmation so that there is safety of cargo of our client and also others loaded on vessel
and secure our clients for any kind of penalties for sending cargo without proper acceptance
of the carrier. Acceptance of hazardous cargoes does not relieve shipper so we take due
care in stuffing, custom clearance, loading of the cargo on vessel, and till the cargo reaches
at destination safely.
Inclusion of Hazardous cargo Request requires following documents to get acceptance in
prior from carriers:
 Material Safety Data Sheet (MSDS)
 Indian Institute of Packing (IIP) Certificate
 Packing List of the cargo

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 Inclusion of Hazardous Cargo Request following points are checked for the acceptance of
the Hazardous cargo:
 Number and Kind of Outer Packing
 Kind and Number (or capacity) of Inner Packing
 Is Outer Packing UN approved (or Equivalent)
 UN Number
 Class / Additional Labels
 Correct Shipping Name for Hazardous Substance (Including chemical Hazardous content
name giving rise to hazard for NOS)
 Gross / Net Weight (KGS)
 Flash Point (minimum in Celsius)
 Marine Pollutant Yes/ No
 EMS & MFAG
 Additional Details (exemption/special permit/certificates control/ weathering certificates,
etc.)
 Solid/Liquid/Gas
 Emergency Call Telephone Number (EMCT)

For maritime Transport of Dangerous Goods, materials or articles, the International

Maritime Organisation has classified them in 9 classes:
 Class 1, Explosives
 Class 2, Gases
 Class 3, Flammable Liquids
 Class 4, Flammable Solids
 Class 5, Oxidizing substances organic peroxides
 Class 6, Toxic and infectious substances
 Class 7, Radioactive material
 Class 8, Corrosives substances
 Class 9, Miscellaneous dangerous substance and articles

PERISHABLE CARGO
Rishishwar Logistics Pvt Ltd is committed to ensure that perishable shipments will arrive on
time. Different Kinds of perishables that has been handling include Foodstuffs, Agro-
Products, Pharmaceuticals, and More. Rishishwar Logistics Pvt Ltd works with compliance
with the established International standards and regulations. Freshness is always
maintained, as the products are stored in the cool rooms and freezers where the
temperature is systematically controlled. The advanced facilities can hold dozens of ready-
built aircraft pallets, and we aim to further expand such services in the future and meet the
growing demand.
Service Highlights
 Cold room facilities to handle the broadest range perishables

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 Customized packaging and carful handle of the goods
 The consignment is always sent on the most direct route, with fewest transit stops,
thereby minimizing the elapsed time and eliminating unnecessary climatic changes

OVER DIMENSIONAL CARGO

Rishishwar Logistics is equipped to handle over – dimensional shipments safely, whether
they are moving overseas, locally, or anywhere with in the country. The company is well
versed in the required permits, legal restrictions and necessary equipment to ensure the
smooth transit of over- dimensional freight anywhere in the world. Specially designed
containers and material handling equipment are used to carry Over Dimensional Cargo
(ODC) and Overweight Cargo (OWC) such as oilfield equipment, power plants, compressor
stations and so on. For bulk cargo, special equipment with larger capacity is used. We have
well maintained transport facilities to move the ODC and overweight cargo from Factory to
the Gateway and so on.
The services are intended for:
 Heavy Loads
 Generators / Transformers
 Industrial Equipment
 Heavy Transport
 Turbines
 Machinery Requiring Specialized Packaging

Value Added Services-

INSURANCE
While Rishishwar Logistics arranges for the transportation of goods, it provides the owner of
the cargo financial protection against all risks of physical loss or damage from any external
cause. The insurance provides risk coverage for ocean, Air, and Road freights. We have tie-
up with leading insurance companies providing maximum Insurance coverage to our
customers all over the world. Cargo insurance provides extra peace of mind for the valued
customers.
For International Shippers Rishishwar Logistics offers:
 Unlimited access to the world’s top cargo carriers
 Streamlined facility for small shippers
 Competitive rates, Flexible terms
 Complete internet based solutions for logistics firms
 International Property and Liability coverage

Service Highlights
 Covered Losses are paid without need to prove carrier negligence
 No limits on Cargo value coverage
 No need to demonstrate where the loss occurred

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 Low deductibles
 Company will report and handle claims on shipper behalf

WAREHOUSING
Logistics and supply chain management is an integral part of the business. With the steady
focus on these key functions, Rishishwar Logistics provides its customers strategic benefits
of warehousing. Located in the close proximity to the International Airports, Rishishwar
Logistics provide warehouses that are well laid out, staffed by experienced personnel, and
are supported by the latest inventory management, security and specialized storage
systems. The facility consists of completely modern systems and material handling
equipment. Thus, allowing the company to offer customers very high levels of operational
efficiency.
Customers Benefits
 Concentrate on core competencies.
 Create greater competitive flexibility and release working capital
 Get lean and agile
 Exploit the better know-how and scale efficiencies of logistics companies

PACKAGING
With unparalleled understanding of transportation technologies, Rishishwar logistics offers
custom packaging and shipping for heavy, oversized and fragile items, including machinery
and industrial equipment. Packaging experts from Rishishwar Logistics utilize state-of-the-
art packing and custom crating processes to protect goods during shipping. They also
specialize in properly packing fragile and high-value items including antiques, art,
electronics, crystal and porcelain.
Services Highlights
 Best packaging methods are identified considering item’s fragility, composition and value.
 Usage of prefabricated boxes, design and build one-of-a-kind crates and corrugated fibre-
board containers.
 Usage of appropriate packing materials ensuring protection during transportation.
 Shipments are secured with pallets or skids to provide additional stability and handling.

PALLETIZATION
Rishishwar Logistics portfolio of value-added services includes Palletization of export
consignments. The Palletization services are designed for safe loading and unloading of
products. It also involves fumigation of pallets for pest control, preventing shipment from
possible damages. The experts from Rishishwar Logistics make sure that the base of the
pallet are accessible for pallet- jacks on two sides with a minimum clearance, allowing easy
handling during loading and unloading of the goods.
Services Highlights

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 Each pallet is correctly packed in the lengthwise and crosswise directions, each
correspond to fractions of the internal container width, length and height
 Hazardous materials are packed with internal dunnage
 All the crates are fumigated to prevent damages caused by pests
 Palletization consignments are properly labelled to avoid any confusion.

DOOR TO DOOR DELIVERY

Rishishwar Logistics offers door-to-door delivery services for customers, who want to
simplify logistics management, reduce costs and minimizes the risk of loss or product
damage while focusing on core business. By leveraging the breadth and reliability of global
network, Rishishwar Logistics can remove days from the supply chain, delivering goods from
overseas directly to the desired destination. Shipments can clear customs while still in air
enabling delivery by the end of the next possible business day, saving the time and money.
Services Highlights
 Port –to- Door and Door-to-Door service from shipper to consignee
 Integrated service includes carton labelling, freight transportation and package delivery
 Streamlines processes by eliminating issues with multiple carrier bills
 Shipments of virtually any size or weight
 In-house licensed customs expertise
 Electronic pre-alert system makes arrangements with customs officials in destination
countries, allowing most shipments to clear customs before the aircraft lands
 Complete tracking visibility with real time tracking

CARGO CONSOLIDATION
Rishishwar Logistics also facilitate cargo consolidation (By Air/Sea) for our customers which
includes the transportation of cargo to the stuffing point, stuffing of cargo in container,
custom process of shipping documents, use of Premium Air/ Shipping lines and we make
sure that the cargo will reach at the respective destination well before the time given by our
reputed customer. We follow very carefully all the important shipping instructions given and
take care by warehousing it until shipment is physically effected.
Services Highlights
 Transportation of cargo to the stuffing point
 Stuffing of cargo in container
 Custom process of shipping documents
 Use of premium Air/Shipping Lines

Custom Clearance

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 Rishishwar Logistics understands the complexities of handling cross border consignments.
The comprehensive customs brokerage, clearance and compliance services combine in-
depth expertise in global customs regulations with local knowledge-ensuring the smooth
and expeditious flow of international shipments to and from any location worldwide.
Rishishwar Logistics expert’s team files many of customs entries each year and handles all
aspects of customs processes, including: import /export clearance, declarations, Performa
invoices and Certificate of Origin. Our expertise in the filed also covers customs regulations,
bond requirements, duty rates and petition and protest procedures.

The customs clearance services for various Import & Export consignments include the
following:
 Guidance and consultancy on pre and port shipment services.

 Liasoning and follow up with various Government Organizations.

 Documentation procedures i.e. preparation and handling of documents.

 All post shipment formalities and endorsements.

 Drawback / DEPB and several other export benefits

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1.4 Operational network hierarchy:

Managing
director

CEO

Head of Head of Head of Air Head of sales Head of IT Head of HR

finance ocean freight Freight and
marketing
Senior Senior Senior Senior Senior Senior
manager manager Manager manager manager manager
Deputy Deputy Deputy Deputy Deputy Deputy
manager manager manager manager manager manager

Asst. Asst. Asst. Asst. Asst. Asst.

manager manager manager manager manager manager

Senior Senior Senior Senior Senior Senior

executive executive executive executive executive executive

executive executive Executive Executive Executive Executive

Junior Junior
executive executive
CFS CFS
operators operators

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1.5 Mission and Vision:
Mission:
It is the goal of Rishishwar Logistics Pvt Ltd to provide customers with efficient, dependable
and quality service at competitive prices. We work to understand and meet the needs of our
customers and to provide solutions to enhance product value, provide quality performance,
improve customer service and create competitive advantage. Operations, consulting, and
client development teams deliver logistics, operations strategy, sourcing and procurement
planning, customer prompt services and after sale support.

Vision:

Strategy sets the foundation for sustainable success of Rishishwar logistics. It encompasses
every dimension of sustainability: economic success, social responsibility, and environmental
protection.

By 2020, we will be profitable market leader and hold top positions in our target markets.
Building on our long-term financial stability we will continue to invest in growth markets, new
business and the expertise of our employees. We will deliver innovative products based on
high performing processes and IT systems so that our customers remain completely satisfied
with our leading-edge networks and industry solutions.

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 2. As an intern
2.1 Description:
As an intern my work was to know all about the export and import procedures and the
formalities to be for both export and as well as import for that many agent and sub agent and
my supervisor also helped in the work.

2.2 sub agent responsibilities:

Their day to day responsibilities were to receive booking from shipper for the above
customers and send approval request to our counterpart. Based on the approval they book
equipment from carrier service provider. There are many carrier service providers but few
have the strong position. Such as Hapag LLYOD, Maersk Line, CMA CGM, MSC, UASC, YML
and Evergreen etc. After booking equipment, they provide Shipping Order to the shippers
including the name of Container Freight Station (CFS). One of core responsibility was to
communicate with customers over phone and via email 24/7. As a freight forwarder they do
not have any specific service hour. Based on customers and their location they have to keep
in touch with them 24/7 and provide them desired solutions for their consignments.

2.3 CRM (customer Relationship Management):

The sub agents were also measured by the handling of the shipments without any fail and
assisting our documentations team smoothly and error freely. It is also mandatory that to
maintaining good relationship with shippers, their counterparts and ultimate customers.
Everyday different types of reports come for various shipment related issues and they need
to take immediate action to solve if there is any discrepancies or forward it to right person.

2.4 Critical observations:

During handling a shipment if they made any mistake and do not correct it, it means their
documentation team will also make mistakes because the sub agent one who is providing the
information based of carrier bookings, equipment selection, places of delivery and so on. It
will also impose financial penalty.

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2.5 My view for using IT system:
Is to allow us using full IT system providing error less data to customers and can give them
easy access for their booking consignment. It will allow to access rates from all over the world
and they don’t have to wait for country representative to provide updated rates for ocean
freight and air freight.

3. Procedures

3.1 Import
 Bond r s 100 stamp paper (identity bond)
 Security demand draft
 Authority letter (person who goes for taking)

Mentioned above – all these things are for delivery order to be given to shipping
line.

 Bill of entry (BOE)

 Duplicate importer copy (BOE’s)
 Check list
 Examination order after this appraising
 Goes for duty pay
 From there goes for registration then goes
 Out of charge (OC)
 Commercial invoice
 Packing list (declaration has to be done by consignee what has been bought by then)
 Certificate of origin
 Bill of Lading

Note – Max. time freight charges are prepaid

 Bank certificate

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  KYC

Example –

 PERMA shipping company Pvt. Ltd. Container release order export invoice cum
delivery order check list, invoice, packing list
 submit all these
 then custom gives no. – (shipping bill no.)
 e.g. – number (667703) date (08-08-18)
 in co terms used – CIF

3.2 Export
(export of a reefer container)
 agent holds documents
 goes to custom office
 enters required details of container, agent name, date, lock no. etc.
 goes to reefers scans the self -seal (a lock on the container) from their very own
scanning device
 process is completed.

3.3 Import
 BOE no. given by CMS (custom software)
 File In transit
Document status is checked like shipping bill or BOE column
Click on any of these what to be checked
-port code
-BOE no.
-Date

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 -after OC (out of charge)
 First check done by customs
 Examination report is there
 Superintendent holds the file of import or export

Note – LC used most of the time is LC at sight

What is EPCG?

 EPCG is export promotion capital goods

 It is issued by DGFT

 E.g.- 10,000-dollar machine applied on the duty saved amount is kept

What we export from that machine only one condition EPCG is issued if machine

will produce domestically and export internationally i.e. if

10000$ converted in INR and multiplied to dollar rate which is 70 rs

Duty is 710000*7.5 (7.5 is duty rate) = duty saved

If exporter will not produce or export 8 times the value of duty save, they have to

pay duty if they export and fulfil condition then duty is been relaxed

BCD (basic custom duty)

E.g. – 7.5% is duty

1 lakh 7.5% duty is levy

Note – jettison – captain of the ship has power to throw cargo in sea.

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 Hierarchy of custom

CBIC

Principal chief commissioner of customs

Chief commissioner of customs

Principal commissioner of customs

Commissioner of customs

Joint commissioner

Additional commissioner

DC (deputy commissioner)

AC (assistant commissioner)

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 Superintendent

Inspector
Till AC are 1st grade officers and below are 2nd grade officers
3.4 Case I – clearance by custom officer denied

Export

Destination – Japan Osaka

Examination is done seeing and checking shipping bill

 Invoice article (article here is things mentioned or products)
 Things to be taken out are written with code.
 Examples of article – leather bone, leather duck, leather knot, etc.
 Below article below the bar code no. is written like 85714
In this case when sub agent appointed by CHA (custom house agent) he takes
packages that are to be exported to custom officer these products and packages are
kept in the warehouse. After customs officer checks he duly notifies to the sub agent
that packets in those it is written in Japanese it was not understandable to the
customs officer he asks it should be written in English or in Hindi also that products
specifications must be known to the custom officer

Second thing he asked that – in the packing list the name of the product clearly
should like leather bone, duck, knot etc.

Officer asked that do the above said thing or it will not be exported to the destination
.

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 3.5 Case II– leather boots for horse riders
Export
Destination – London
The sub agent takes packages to customs officer.
Same procedure as like before in the last page – (Export destination to
Japan Osaka)
Likewise, this case here mentioned export of leather boots to be exported from JRY (Juhi
Railway Yard) Kanpur to London.
Agent’s name -Vivek Kumar

Packages In the warehouse are been checked in by the customs officer appointed by the
government for inspection and clearance of these exports and imports and many other
procedures.

The agents takes packages and the list(packing) to officer and the officer matches or checks,
tallies the products. mentioned in the list with specific list. in this, case happened that there
were leather boots were going to be exported but with them another knee parts were also
been exporting which were not mentioned in the list so it was stopped from being in transit.

As it is against the law also or illegal that products whatever be exported even a pin that
should be mentioned in the list and if any other thing or products are exported with that If it
comes to sight then exported can be sued.

So this, export which destined to be exported to London was stopped from being exported.

Note – In forwarding all are written

 Destination
 Exported item
 Which port it is coming
 Package
 Name of party.

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3.6 Import
Cement bed (asbestos sheet)
 Invoice
 Packing list
 Bill of lading
 Data sheet (kind of health certificate that it is not harmful while touching)
 Pollution card (
 Annexure (only stamp and item notes)
 Checklist by CHA (sub agent)
 Import file goes for appraising
 This paper registration from inspector ID (g-mail ID) or any other.

Note – only DC deputy commissioner can check inspector ID who has retired or left
that area or field.
 Goes to superintendent to OC (out of charge)
 Officer checks and gives document
 Gate pass
 Custom copy
 Importer copy
 Custodian (in JRY Kanpur it is conquer)
 Bill of entry

Note – LEO also comes from conquer

 All this given to importer
 Importer sends e- way bill

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  Sends e -way bill to CHA

4. Self -sealing process (Reefer container)

 Paper comes to office it is checked

 Check list

 Attach paper, with check list

 Comes to ICD

 Police records that sub agent brought paper of that export

 For scanning process agent takes the machine with him for doing so

 That scanning machine’s picture to be clicked by the agent’s mobile phone for

showing it for verification process

 Inspector tallies paper with scan picture

 Inspector does registration

 Forwards the paper for clearance

 Goes to superintendent

 LEO to be done (Let Export Order)

 CMC takes print of LEO

 LEO’s six copies to be taken.

 5 with CHA 1 online goes to bank.

 Copies are – custom copy, EP copy, exporter copy, TR1 TR2 copy

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 , warehouse copy

5. Cards for agents-

 2 types of cards are there

 g card
 h card

 h card only for 1 or 2 cities

 g card for all around the country
 eligibility for cards
 H cards is +2
 G cards is graduate

6. Swot analysis of the company

Strength –
The strength of the company is that it has a good staff which is also very much laborious and
hard working. customers choose rishishwar logistics because of three factors -
 Consistency
When you work with rishishwar logistics, you will have a dedicated Sales person available to
you. They are consistent with their service level through the deal.
 Client Serving
They firmly believe that the best clients can be retained through superior service. This
benefits their clients as well as help them maintain good business terms with all.
 On Time Delivery
Logistics runs best on timely delivery. At Rishishwar Logistics they keep on logistics on track.
Their strength comes from the very experienced staff that saves time and ensure timely
deliveries.

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Weakness –
 Over-dependence on people:

The logistics industry is a labour- intensive industry and thus for improved services they
need to be people-centric. The over-dependence of the company on people makes it
tedious to manage regular training, periodic performance appraisals and regular pay
hikes.

 Huge capital outlay:

Logistics is a balance between men, machine and skill sets and the returns are growth
depends on how precisely the orders are delivered. For this, it is necessary to invest huge
amounts in the right kind of transport equipment, the right people and also to hone
them on the right skill sets. Added to all this technology also play a critical role which is
also an added expense.

 Poor customer contact:

The company focuses primarily on emerging economies where infrastructure is

inadequate in many areas especially in remote locations. The last mile delivery and
customer contact are often inadequate from the company which creates dissatisfaction
in their minds and leads to loss of business.

 Low brand Recall:

Rishishwar Logistics is a relatively new player in the sector and thus does not have the
name or brand recall that many of their older competitors have or enjoy.

 Poor presence in developed economies:

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 Rishishwar Logistics has been focusing on emerging economies and thus have not been
able to create a strong market presence where logistics is a growing requirement.

Opportunities –
 Focus on urban migration: In emerging economies with reduced scope of agriculture,
there is an increases rate of rural to urban migration. This means that the population
in cities and towns are going to increase and as this happens there will be an increase
in the need for supply chain management services for businesses as well as
households. This can be a huge opportunity for logistics companies.
 Digitisation: Digitisation will present a huge opportunity for logistics companies in
terms of saving of costs and this will also change the industry which was once people
intensive to being technology intensive.

Threats –
 Customer satisfaction: Satisfying the customer will become a huge threat for logistics
companies since customers today have very specific needs. This may call for a need for
technologies like robotics to improve last mile delivery and to also increased
customisation of logistics services.
 Changing competitive landscape: The competitive landscape is changing at an alarming
rate and with the growing popularity of online retailers and 3 PL providers logistics
companies will need to be on guard to retain their current businesses.

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7. Conclusion
The future for Rishishwar logistics is fruitful. The company is a pioneer in the freight

forwarding industry and has diversified its investment to make a strong portfolio. Rishishwar

logistics plans on further expansion of its business to many other cities also. Right now, in

Kanpur there are two in panki and in JRY

Although employee turnover rates have recently increased, such issues are being taken into

consideration to improve future employee retention.

The experience I have gathered till now at Rishishwar logistics executive has been rewarding

and very fulfilling. The company has helped me gain a lot of knowledge about the logistics

sector in India as well as abroad.

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