PRACTICE NOTEBOOK

SAVA COSMINA ADRIANA

SUCURSALA
Banca Comercială Română
MOSILOR
BUCURESTI
 General information:

SAVA COSMINA ADRIANA

Bucharest University of Economic Studies

Faculty of International Business and Economics
2nd year

Student’s contact details:

0729965241
sava.cosmina@yahoo.com

Supervisor’s name:
Arion Mihaela

Supervisor’s contact details:

037 351 42 27
mihaela.arion@bcr.ro
II Brief description of the practice

Domain:

 Banking

Duration:
Total no. of hours: 90
 From April 18th to April 27th, three hours/day
 From May 16th to May 30th, six hours/day

Institution of practice
SUCURSALA BCR MOSILOR, BUCURESTI
Adresa: Calea Mosilor nr. 290, bl. 36; Telefon: 0373.514.227; Fax: 021.227.02.28;
Oras/Zona: Sector 2; Judet: BUCURESTI;
TYPE OF ACTIVITY:
 Cash withdrawal and account balance
 Bill payment (without cash)
 Credit card reimbursement
 Cash deposit
 Recharge Prepaid SIM
 Change card PIN
 Bill payment (with cash)
 APT Automated payments terminal
 External ATM
 Brief description of the practice
During the internship, I did not encounter problems, on the contrary, I was
pleasantly surprised to see how much of the theoretical knowledge learned in class
applied into practice. From the beginning, the bank employees were very friendly ,
understanding and patient with us . To understand better how the things go in this
business environment, we tried to spend as much time in the bank , ask more
questions if something was unclear and I made an attempt to spend time in all the
departments of the bank, in order to learn about everything.

III In-depth description of the practice

Activity Date / Activity description Acquired skills

no.
hours
April 20th -learned about credits - understood better how
and their credits work.
maintenance
processes(total
repayment, partial
repayment, deposit
The working
closing etc.)
procedure of Credit
department.

May 25th / -I called the clients The working process of

6 hours dealing with customers
who are receiving while providing service
their sallaries on BCR and handlingcomplaints
card, to inform them and queries should be
satisfactory enough to
Interactionating with about the the BUN
retain the existing
clients. DE PLATA GOLD customers andattract
shopping card, which new ones. Customers
are ready to be linked
has the largest
to the branch if they get
cashback on the satisfactory service.
 market: 2% returned
monthly and 1%
returned per year and
about the 55 day
grace period with 0%
interest.

-learnt about how you -Learn the procedure

May 23rd can open a current you have to follow in
account and about order to poen a current
the steps that you account.
have to follow ( an
identity card is
required in order to
Opening current
check if the client it is
accounts.
already in the
database. If the client
doesn’t appear in the
data base, new data
is entered. Then, the
current account is
created and if
desired, a card will be
released too. The
client must fill an
application and
choose what type of
card he wants
(Maestro, Visa
Electron, Mastercard
etc.

Integrating April 18th- - living in a bank Learned to speak,

May 30th environment. function and work in
corporate way

April 18th- Creating tables and Excel skills improved.

May 30th arraging clients using
their CNP etc.

Working in Excel

Student’s signature___________________________________
Supervisor’s signature______________________________

Academic supervisor’s signature ________________________

Annex 1 Student’s Attendance list

________________________________________

Date No hours Supervisor’s signature

April 18th 3 hours
April 19th 3 hours
April 20th 3 hours
April 23rd 3 hours
April 24th 3 hours
April 25th 3 hours
April 26th 3 hours
April 27th 3 hours
May 16h 6 hours
May 17th 6 hours
May 18th 6 hours
May 19th 6 hours
May 20th 6 hours
May 23rd 6 hours
May 24th 6 hours
May 25th 6 hours
May 26th 6 hours
May 27th 6 hours
May 30th 6 hours

Academic supervisor,
 Annex 2 Student’s log

Date
Activity Supervisor’s check

April 18th
- met my supervisior
- I signed a confidentiality contract in which I
declared that I will respect BCR’s rules and I will
not use the informations about the clients for □ YES / □ NO
personal purposes
- the supervisior presented me the location and a
part of my colleagues
Got familiar with:
- the products and services provided by BCR
□ YES / □ NO
April 19th

-learned about credits and their maintenance April 20th

processes(total repayment, partial repayment,
□ YES / □ NO
deposit closing etc.)

-started working: organizing repayment requests April 23rd

of clients in Excel
□ YES / □ NO

-organizing repayment requests of clients in Excel April 24th

□ YES / □ NO

- learned about the credit contract and saw what it April 25th
contains
□ YES / □ NO

-introducing clients in database using their CNP April 26th

□ YES / □ NO
-learnt about how the current accounts are April 27th
scanned and sent by e-mail and fax to companies
□ YES / □ NO
that have requested them

- archiving documents May 16th

□ YES / □ NO

- archiving documents May 17th

□ YES / □ NO

- archiving documents May 18th

□ YES / □ NO

- archiving documents May 19th

□ YES / □ NO

- archiving documents May 20th

□ YES / □ NO

-learnt about how you can open a current account

and about the steps that you have to follow ( an May 23rd
identity card is required in order to check if the
client it is already in the database. If the client
doesn’t appear in the data base, new data is
entered. Then, the current account is created and □ YES / □ NO
if desired, a card will be released too. The client
must fill an application and choose what type of
card he wants (Maestro, Visa Electron,
Mastercard etc.

-learnt about the people who did not paid their May 24th
credits and about the consequences of their
actions(in the case of a credit line of a company) ,
if the company is composed of husband and wife ,
the husband is searched in the database. If there
are more partners, is checked the person who □ YES / □ NO
owns the majority of shares . If a company is
composed of 8 members and each one
posses12.5% of shares, the manager of the
company is considered responsible.
-I called the clients who are receiving their May 25th
sallaries on BCR card, to inform them about the
the BUN DE PLATA GOLD shopping card, which
has the largest cashback on the market: 2% □ YES / □ NO
returned monthly and 1% returned per year and
about the 55 day grace period with 0% interest.

-I checked the balance account of the clients May 26th

using their CNP
□ YES / □ NO

-created a tabel with the clients which requested May 26th

loans, in Excel.
□ YES / □ NO

-learnt about sending money via Western Union May 27th

1. Search for an Agent location near you.
2. Complete the Send Money section of the
form and choose Cash Pickup and Money
in Minutes.
3. Give the Agent the completed form with the
applicable funds (including transaction
□ YES / □ NO
fee). Pay with cash or a US bank-issued
debit card (at participating locations).
4. Save your receipt and share the tracking
number (MTCN) with your receiver for pick
up.

-Worked in excel. Created different tables, using May 30th

clients’CNP.
□ YES / □ NO

Supervisor’s signature,

Practice evaluation sheet

 For student:
Sava Cosmina Adriana

Institution of practice: BCR MOSILOR, BUCURESTI

________________________

Supervisor at your institution of practice: Arion Mihaela

_________________________________________________

Time period: April 18th- May 30th

________________________________________

A. Evaluation of knowledge:
Relative to practice’s objectives, student’s knowledge is 1:

1 2 3 4 5

Comments

1 1 – unsatisfactory, 2 – needs improving, 3 – satisfactory, 4 – above average, 5 -

excellent
 B. Evaluation of activity:

1. Quality of activity
1 2 3 4 5

2. Ability to fulfil the required tasks

1 2 3 4 5

3. Timing (punctuality, time efficiency)

1 2 3 4 5

4. Initiative
1 2 3 4 5

5. Team work
1 2 3 4 5

6. Ability to put knowledge to practical use

1 2 3 4 5

7. Ability to understand standards and procedures relative to the

required tasks
1 2 3 4 5

8. Ability to solve problems

1 2 3 4 5

9. Creativity
1 2 3 4 5

10. Flexibility
1 2 3 4 5

11. Written communication skills

1 2 3 4 5

12. Verbal communication skills

1 2 3 4 5
 C. Other comments

_________________________

Grade (1-10) _____________

Supervisor’s signature