Management and Behavioural Training E-Brochure

Dinesh V.
Divekar
Management Training Consultant
visible and
companies
incurs two
Statement
training, I
imparting
to control
soft skills
company
invisible.
invisible
Mission
types of
costs –
Every
help
costs
By
My article on Time Management is published in “The Hindu” on May 07, 2008. My second article “Why
Employee Training Fails?” was published in “Deccan Herald” on August 13, 2008. You can click here to read
this article.
Benefits to your company of my soft skill training: -
• Employees in whatever capacity they work, commercial sense in them is most

important. My training programmes are aimed at bringing commercial sense among
your staff members.
• Though duration of training programmes is just for couple of days, these programmes
have been developed after years of research and are being improvised continually.
• Businesses of 21st century demand creation of knowledge repositories. By training
your staff, you will be able to expand knowledge base of your employees.
• It is the organisation culture that fosters, sustains or holds the growth of the company.
My training programmes are aimed at making organisation culture conducive to the
growth of your company.
A wide array of training programmes through which you can develop your employees: -
For Executives and Asst Managers For GM, DGM, AGM and Managers
• Personality Development • Time & Stress Management
• Time Management Skills • Conflict Handling Skills
• Professional & Business Etiquettes • Effective Decision Making Skills
• E-mail Etiquettes • Assertion Skills
• Interpersonal Skills • Team Building Skills
• Superior Customer Service • Behaviour Management or Interpersonal
• Effective Managerial/Supervisory Skills Skills
• Training on Retail Management • Career Development of your
• Effective Selling Skills Subordinates
• How to be a Team Player • Team Leadership/ Organisational
Leadership
For Students
• Mentoring - how to share your Wisdom?
• Personality Development
• Behavioural Interviewing Skills
• Corporate Employability
• Presentation Skills
• SWOT Analysis of your Career
• Group Discussion • E-mail Etiquettes/Business Writing for
Managers
• How to Attend Interview
• Transaction Analysis
• Negotiating Skills
• Effective Selling Skills
• How to Build Organisational Culture
• Employee Empowerment
# 72, Maria Sadan, 6th Main, AECS Layout, (Behind VSNL Tower), Geddalahalli
P.O. Sanjay Nagar, Bangalore – 560 094, Tele: - + 91 80 4172 8164, Mob: - +91 9900155394
E-mail: - dineshdivekar@yahoo.com, din2704@rediffmail.com
Dinesh V. Divekar
• Creative Thinking and Problem Solving
Consulting Services
• Training Programme “Train the Trainer”
• Setting up Training Departemnt of your company
Training Process: -
Pre-training Post-training evaluation

Execution of the
Questionnaire is sent after 1-3 months of
Training
15 days before training training
Past and current clients belong the following industries: -
IT Companies, Hotels & Resorts, Facility Providers, Courier/Cargo, Security Services, Education
Institutions, Overseas Recruitment, Healthcare, Financial Services, Construction and Public
Sector Units
Training methodology: - during the sessions, training may happen but learning may not. To
avoid this contradiction, I take up the role of a learning facilitator by making training sessions
interative, customising training programmes that meet client’s requirements. In addition to this,
my learning sessions include psychometric tests. Psychometric tests give insight to the learners on
the development that they require.
Competitio Performance
Culture Change Management
n
Train to Develop External

Change Management
the Reputation
Employer Brand for
Policies &
Quality Procedures Customer Focus
Dinesh V. Divekar
Dinesh V. Divekar
Module-wise Details of the Training Programmes
• Personality Development or Personal Branding for Careers Success - 2 days
• What is Personality
• Determinants of Personality
• Know your Personality - Keirsey’s Temperament Sorter Test
• Positive Thinking
• How to Build Positive Self-esteem
• SWOT analysis
• How to handle Adversities
Time Management or How to be a Time Manager – 1 day
• Characteristics of Time
• Pareto Principle
• Have you done Job Analysis of your Job?
• What are Time Wasters?
• What is Procrastination?
• Time Management Tools
• Personal Goal Setting
• Delegation
• Theory of Time Management by Stephen R Covey
• Day-to-day Time Management Techniques
Stress Management – 1 day

In the
training
• What is Stress? Optimum Stress level
modules,
• Your Personality & Stress psychometri
• Symptoms of Stress c tests are
• Identifying likely Stressors conducted
• Five ways of Dealing with Stress
• Anger – combat with the enemy within
Communication Skills or Connectivity and Interactivity – 2 days
• What is Communication? The Process of Communication

• When Communication should happen? Formula of Communication
• Communication & Perception
• Barriers in Communication
• Questioning Skills
• Listening Skills
• Telephone Techniques
Dinesh V. Divekar
• Business Writing Skills
Interpersonal Skills – 1 day
• Assessing your Ability to Deal with People

• Group Interactive Skills – Initiating Skills, Supporting Skills, Clarifying Skills
• Your Interaction – making requests, refusing requests, giving advice, disagreeing,
interrupting, bridging etc
• The difficult Personality Types
Team Building – 2 days
• Self-perception Inventory of the Team Members

• Group Vs Teams Conducts
• Attitude required to build Team non-adventurous
outbound training
• 12 C’s of the Team
on Team Building
• Types of Dysfunction in a Team also
• Five Dysfunctions of the Team
Leadership Techniques – 2 days
• What is Leadership?
• Leaders Vs Followers
• Managers Vs Leaders
• Test your Leadership Potential
• Your Personality – Conduit of Leadership
• Team Leadership
• Getting Organised
• Problem solving
• Leadership & Conflict Resolution
• Assertiveness and Leadership
• Creation of Intangible Assets
Supervisory/Managerial Skills – 2 days
• Fundamentals of Supervision
• Your Attitude and Productivity of your Staff
• How to Demonstrate Authority
• How to Delegate
• How to Coach
• How to Counsel
• How to deal with Special problems
Dinesh V. Divekar
Employee Engagement through Effective Conflict Handling – 1 day
• Transition from engagement to disengagement

• What is Conflict?
• Critical Features of Conflict Management
• Types of Conflict
• Conflict Resolution Techniques
• Conflict and Organisational Culture
Behavioural Interviewing – 1 day
• A brief about Recruitment Process

• Interview - its significance in the recruitment process
• Some Dos and Don’ts while conducting interview
• Some Standard Questions and their expected Answers
• What is Behavioural Interviewing? How is it different from Traditional interviewing?
• What is STAR Technique?
• Some competency based questions and their expected answers.
Personal Excellence (half day for each module)
• How to take and give feedback?

• How to conduct Performance Appraisal?
• Building Organisational Culture
• Emotional Awareness
• How to find Creative and Innovative Solutions
• How to be a Motivator
• Decision Making
Mentoring - how to share your Wisdom? – 2 days
• What makes a good Mentor?

• What Mentors do?
• Manager Vs Mentor
• Adapting & Managing a Change
• Dimensions of Mentoring
• Mentoring Process
• Productive Confrontation
Dinesh V. Divekar
Assertion Skills
• What is your Behavioural Profile?

• Different types of Behaviours
• What are Assertion Skills
• What are the Barriers in Assertive Behaviour
• What are different Basic Assertion Techniques
• Assertion Techniques in Responding and Initiating
Negotiating Skills – 1 day
• The concept of Negotiation

• The Phases and Skills of Negotiation
• How to Respond Resistance from others
• Using DISC to understand Negotiating Styles
• Responding to Unfair Tactics
• Practice Negotiations
Anger Management – 1 day
• Anger – the enemy within, its ill-effects on the body

• Sources of the anger
• Anger management strategies
• Other techniques to manage the anger
Effective Presentation Skills
• What are Public Speaking Skills?

• Body Language in the presentations
• What to handle questions in the presentations
• How to conduct presentations
Effective Selling Skills – 3 days
• What is Sale? Primary skills of Salespersons

• Preparation of Sales Plan, Why people buy?
• Preparing for the Sales Interview, Grooming Skills
• Structuring the Sales Call
• Setting Agenda – Questioning Skills
• Setting Agenda – Listening Skills
• Identifying Needs – Buying Behaviour
• Presenting the Solution – FAB Exercises
• Effective Closures

Management and Behavioural Training E-Brochure

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Dinesh V.

Benefits to your company of my soft skill training: -

• Employees in whatever capacity they work, commercial sense in them is most

• Creative Thinking and Problem Solving

Pre-training Post-training evaluation

Past and current clients belong the following industries: -

Train to Develop External

• Personality Development or Personal Branding for Careers Success - 2 days

Time Management or How to be a Time Manager – 1 day

Stress Management – 1 day

Communication Skills or Connectivity and Interactivity – 2 days

• What is Communication? The Process of Communication

Interpersonal Skills – 1 day

• Assessing your Ability to Deal with People

Team Building – 2 days

• Self-perception Inventory of the Team Members

Leadership Techniques – 2 days

Supervisory/Managerial Skills – 2 days

Employee Engagement through Effective Conflict Handling – 1 day

• Transition from engagement to disengagement

Behavioural Interviewing – 1 day

• A brief about Recruitment Process

Personal Excellence (half day for each module)

• How to take and give feedback?

Mentoring - how to share your Wisdom? – 2 days

• What makes a good Mentor?

• What is your Behavioural Profile?

Negotiating Skills – 1 day

• The concept of Negotiation

Anger Management – 1 day

• Anger – the enemy within, its ill-effects on the body

Effective Presentation Skills

• What are Public Speaking Skills?

Effective Selling Skills – 3 days

• What is Sale? Primary skills of Salespersons

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