Atul Kumar Singh

Mobile: +91-9716707720
E-Mail: mailtoatulkrsingh@gmail.com

CAREER OBJECTIVE

With a strong willingness to learn, I would like to work and grow in a dynamic industry that provides me an
opportunity to utilize and enhance my knowledge and professional skills for mutual benefit.

PROFESSIONAL EXPERIENCE

 Organization(2nd) :- PwC (Price water house Coopers Ltd)

Pay Roll of Vision Tech.
 Position :- Network Support Engineer.
 Place :- Gurgaon.
 Duration :- 17-Sept 2018 - Till Now

Roles & Responsibilities:

 Managing workstations and servers and Monitors and ensures the stability of the network infrastructure with
the help of Solar Wind monitoring tool.

 Managing, supporting and troubleshooting Level 1 network Issues.

 Responsible for diagnose server or network alerts, events or issues.
 Provide timely response to all incidents, outages and performance alerts. Categorize issues for escalation to
appropriate technical teams and prioritize incidents in accordance with customer business requirements
 Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script
execution, etc.)
 Provide technical support for both hardware and software issues our users encounter.
 Responsible to analyzing network topologies and identifying network performance issues.
 Assigned responsibilities of updating network performance to the senior network engineer with the help of
Service Now ticketing tool.
 Managed user administration for domain access.
 Perform regular security checks on workstations and servers.
 Managing network devices: switch, wireless modem.
 Resolving connectivity, file sharing and firewall related problems – Very basic.
 Configuring wireless modem and resolving Internet connectivity problems.
 Providing network administration and support.
 Helping customers with their network related issues.
 Troubleshooting Desktop, Laptop, Workstation & LAN.
 Configuring and troubleshooting mail client.
 Install Application Software, Antivirus & Update definition patches.
 System State backup & Restoration
 Resolving user queries remotely using remote assistance & Remote Desktop.
PROFESSIONAL TRAINING

 Completed Cisco CCNA Routing and Switching Training from Network Bull Gurgaon.
 Undergoing Cisco CCNP Routing and Switching Training from Network Bull Gurgaon.
 ITIL (Foundation) V4 trained.

TECHNICAL SKILLS

Learner with an attitude to make a good career in Networking

 Good knowledge of OSI & TCP/IP model.

 Configuration and Troubleshooting Cisco 1800, 2600, 2800 series routers.
 Configuration and Troubleshooting of Cisco 2950, 3750 series catalyst switches.
 Configuration of routing protocols: - STATIC, RIPv1, RIPv2, EIGRP, OSPF & BGP.
 Switching: - VLAN, VTP, STP, DTP.
 Route summarization, Load balancing.
 Hands on experience of cisco routers backup, recovery & password breaking.
 Implementing LAN and WAN connections using switches and routers.
 Knowledge of IPsec VPN.
 Setup of layer 2, layer 3 switching.
 Basic knowledge of BGP and MPLS
 Others: -ACL, NAT, PAT, PPP, CHAP, FRAME RELAY, DHCP, DNS.
 Knowledge of IPV-4
 Sub netting
 Summarization
 VLSM
 Knowledge of Telnet & SSH

Network Operating System and Vendor Knowledge:

 Cisco Routers - ASR 900/9K Series, 7600 series Routers.
 Cisco Switches - 4948/ME3400.

PROFESSIONAL EXPERIENCE

 Organization (1st) : - ConcentrixDaksh Pvt. Ltd.

 Position :- Support Engineer.

 Place :- Gurgaon
 Duration :- Feb-2017 to August-2018

Roles & Responsibilities:

 Monitoring and maintain the Network with an organization as support engineer role.
  Managing CSC help desk tool to raise incident.
 If there any issue or change required such as forget password, ant viruses or E-mail Issue then we will
responsible to resolve the issue otherwise assigned to responsible person.
 Installing and configuring the computer system and diagnosing hardware/software fault and solving technical
problem.
 Work with customer to identify the computer problem and advising on the solution.
 Data backup/recovery/restore from various media.
 Testing and fixing the fault equipment.
 Replace the part as per requirement.
 Support the roll out of new application.
 Setup a new user account and profile and deal with password issue.

EDUCATION
QUALIFICATION BOARD/UNIVERSITY YEAR OF PERCENTAGE/SCORE
PASSING
B.Tech (E.C) U.P.T.U 2016 58.76 %

H.S.S.C. B.S.E.B 2012 66.00 %

S.S.C. B.S.E.B 2010 68.80 %

PREFERENCE
 Willing to Travel -: High
 Willing to Relocate -: Yes
 Availability -: Immediately
STRENGTH
• Dedicated towards network
• Quick to pick up new skills
• Flexible
• Eager to learn
• Communication languages (English ,Hindi)
PERSONAL DOSSIER
 Father Name : Lt Rajesh Singh
 Date Of Birth : 10-04-1994
 Address : E-80 2nd Floor Ganesh Nagar New Delhi-110092
 Hobbies : Cooking, Traveling and Watching Movie
DECLARATION
I hereby declare that the above information is correct to the best of my knowledge and I bear the full responsibility for
the correctness of the abovementioned particulars.

Date:

Place: Pune (Full Name)