Capitol University

GRADUATE SCHOOL
Cagayan de Oro City

Date: May 25, 2015

Case 3: Fear of Conflict - Why Conflict is Necessary

Mary Grace G. Payla

MBM 1

Healthy conflict is essential. It enables the people to see the other side of the
coin and have the check and balance of the plans and programs to implement for
example. The need for organizational conflict at times is necessary for an idea to
get a “dry run” on how effective the plan could be. It is necessary to criticize the
plan prior to implementing it for it to be tested. Once every possible loop holes
found and is addressed the result is stronger and realistic.

Most of us have some resistance to conflict. Instead of addressing issues directly, we try
to be “nice” and end up spending an inordinate amount of time talking to ourselves or
others — complaining, feeling frustrated, ruminating on something that already
happened, or anticipating something that might happen.

In our case, during monthly in our department. Our boss plotted already plans and
programs for the following month. Once, I was asked by him for any opinion regarding to
his presented plan. I was just said, boss, the whole plan is brilliant. Eventhough I do not
agree on some part of the plan. These “to be nice” efforts are costly. Costly, in a sense
that it would surely reflect in the future and in the long run.

Conclusion.

Understand that being "nice" won't make people

respect you. Avoiding the issue won’t make it
go away without doing something. . What will
make them respect you is the ability to deal
with difficult situations head-on before they
become an even bigger problem. It’s about
balance—you can be a little friendly, but you
should also hold people accountable.
Recommendation.

Keep Your Business Goals in Mind. If your main

objective is to grow your business, then
everything you do should help to make that
happen. When you decide to put things off, like
a tense conflict, you're inevitably hurting your
business. Confronting someone may not make you
feel good, but it's not about you—it's about
what's best for your business. As a business
owner, you need to constantly think about doing
what's best for your employees, clients,
shareholders and vendors.