IX MESSAGING TM

RELEASE NOTES: 10.8 BUILD 19.1917

Version 10.8 (2) | Sep 2019.

Avaya IX Messaging Release Notes: 10.8 Build 19.1917 2
 AVAYA IX MESSAGING RELEASE NOTES
10.8 Build 19.1917
This document contains the release notes for Avaya IX Messaging 10.8 Build 19.1917.

Avaya IX Messaging Release Notes: 10.8 Build 19.1917 3

Avaya IX Messaging Release Notes: 10.8 Build 19.1917 4
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 AVAYA IX MESSAGING RELEASE NOTES:
10.8 BUILD 19.1917
Table of Contents
11 INTRODUCTION

11 IMPORTANT NOTICE

12 NEW AND UPDATED FEATURES

13 LIST OF AVAYA IX MESSAGING FIXES: SUMMARY

15 LIST OF AVAYA IX MESSAGING FIXES: DETAILS

Avaya IX Messaging Release Notes: 10.8 Build 19.1917 9

Avaya IX Messaging Release Notes: 10.8 Build 19.1917 10
 AVAYA IX MESSAGING RELEASE NOTES:
10.8 BUILD 19.1917
Ch. 1 - Avaya IX Messaging Release Notes: 10.8 Build 19.1917

Introduction
Avaya IX Messaging 10.8 Build 19.1917 includes the following changes. In case of an upgrade, please refer to the
requirements section to ensure that your current version of IX Messaging is compatible with this release.

Important Notice

Important: Avaya IX Messaging 10.8 no longer supports Softfax. If fax functions are required, a Dialogic
SR140 fax software is required.

Avaya IX Messaging Release Notes: 10.8 Build 19.1917 11

 Avaya IX Messaging Release Notes: 10.8 Build 19.1917

New and Updated Features

• Esna Officelinx has been rebranded as Avaya IX Messaging.
• IX Messaging is now using Nuance Recognizer 10 as the ASR Engine.
• GDPR compliance including the Forget Me utility for data clean-up.
• Fax Jobs functions are now available in Web Admin (logs for sent, sending, and failed fax transmissions).
• Reports support Date and Time Range.
• New Report Server type available in HA environments. Makes available more of the database for client reporting
requirements.
• SSO integration with Accounts.zang.io for secure Single Sign On (SSO Hybrid).
• Office 365 integration using Microsoft Graph.
• Support added for Exchange 2019.
• The “Master” server in HA installations has been renamed the “Primary” server.
• Softfax support has been discontinued.

Avaya IX Messaging Release Notes: 10.8 Build 19.1917 12

 Avaya IX Messaging Release Notes: 10.8 Build 19.1917

List of Avaya IX Messaging Fixes: Summary

The following are summaries of all fixes and changes included in release 10.8 Build 19.1917.

NUMBER SUMMARY IN BUILD

9302 Customers and Organizational Units are not saved correctly in Web Report Templates. 10.8.9.1915
9456 Language 7.0 - Splash Page - The "WebAdmin" icon is not translated in Japanese. 10.8.9.1915
9457 Language 7.0 - Splash Page - The SRM icon and UMMonitor are not displaying in Korean. 10.8.9.1915
9458 Language 7.0 - Splash Page - Almost all of the icons and text are not translated into Chinese. 10.8.9.1915
9583 Web Client cannot be logged in using Office 365 SSO credentials. 10.8.9.1915
When creating a new user in Web Admin, the "Hang up After Greeting" option is automatically
9729 10.8.9.1915
enabled.
Group Mailbox in HA - The Primary and Secondary servers are allowing users to make changes
9734 10.8.9.1915
to the Group Mailbox access list.
WebAdmin and Group Mailbox - The user cannot add the first mailbox to the GM Access list via
9738 10.8.9.1915
WebAdmin.
9743 IXM Admin - Search results are missing details when multiple mailboxes share the same name. 10.8.9.1915
9744 IXM Admin - users are able to save a Group Mailbox without creating an Access list. 10.8.9.1915
9750 The CMM TUI is not included with a new company. 10.8.9.1915
When managing users with WebAdmin, the read and unread message columns are not
9751 10.8.9.1915
populated unless the mailbox appears via Search result.
9756 Password policies should be the same when creating and editing users. 10.8.9.1915
9758 Phone numbers are displayed with quotation marks. 10.8.9.1915
10260 In Wed Admin, suggested users appear twice for suggestions in Voice Menus. 10.8.9.1915
10265 The Voice server crashes when receiving a call from SRTP. 10.8.9.1915
10267 Spanish language splash page has not been completely translated. 10.8.9.1915
The notification that the license is about to expire is received even with a perpetual WebLm
10268 10.8.9.1915
license.
10275 In Web Reports the "from" date field defaults to "2001" when setting the date manually. 10.8.9.1915
Running Web Reports running a mailbox filter with a manually selected date range gets reset
10276 10.8.9.1915
when a user filters the report to Mailbox level.
10284 A full admin user should be able to create other admin users. 10.8.9.1915
10285 IX Messaging Admin does not respect the idle timeout limit when using SSO. 10.8.9.1915
IXM Admin should not require Administrators to have a password for users with Domain
10286 10.8.9.1915
accounts.
10289 Make the Stay Signed in option configurable. 10.8.9.1915
10303 Web Admin does not display the Operator Phone Number field. 10.8.9.1915
The Web Report count for the number of logins is not incremented after a login when the
10314 10.8.9.1915
tutorial is active.
10315 In Web Reports, the User Manager data is not presented correctly. 10.8.9.1915
10324 Web Admin and IXM Admin should not allow companies to be deleted. 10.8.9.1915
10325 The Web Reports - Mailbox Summary Report increases the number of logins by 3. 10.8.9.1915
10328 Web Reports - The UMST Log Level cannot be saved when the "All" option is selected. 10.8.9.1915
10333 The Voice Menu Summary is displayed in English when selecting Canadian French. 10.8.9.1915
10359 Web Admin is not allowing spaces or special characters to be used in the name field. 10.8.9.1915
10361 Ports are becoming stuck in Ummonitor and return the message : “ Ring Received 1”. 10.8.9.1915
10366 Email notifications are not retaining mailbox timezone. 10.8.9.1915

Avaya IX Messaging Release Notes: 10.8 Build 19.1917 13

 Avaya IX Messaging Release Notes: 10.8 Build 19.1917

NUMBER SUMMARY IN BUILD

10378 iLink Pro Desktop cannot login with TLS 1.2 Only enabled. 10.8.9.1915
10380 The CallPilot Migration Utility should not migrate greetings. 10.8.9.1915
The Mailbox Operator cannot be reached when “Do Not allow callers to skip the greeting” is
10383 10.8.9.1915
enabled.
10397 Web Client does not display the operator phone number. 10.8.9.1915
10398 The Extended Absence Greeting fields are not saving properly in Web Admin. 10.8.9.1915
10401 Accessing Reports - SSO Logins are being "Access Denied" for all login Types. 10.8.9.1915
10407 The warnings issued is Web Admin should be highlighted / emphasized. 10.8.9.1915
Accessing Reports with SSO enabled - The Reports icon on the splash page is redirecting users
10408 10.8.9.1915
to the SSO Menu meant for WebAccess.
When installing a Primary or Secondary voice server and selecting Avaya Communication
10411 10.8.9.1915
Manager 6/AES as the PBX, the SIP Configuration Manager is empty with no preset values.
The WebAdmin page still displays "User saved successfully" although invalid personal operator
10415 10.8.9.1915
doesn't save.
10543 Envelope information is not playing in the STAN 8.0 TUI. 10.8.9.1915
10552 Web Admin does not display the correct screen when a save fails. 10.8.9.1915
10596 The message envelope is missing information in the CMM TUI. 10.8.9.1915
SSO Hybrid - Windows Credentials are returning errors for all WebAccess, WebAdmin and
10610 10.8.9.1915
Reports login attempts.
Officelinx should be rebranded as IX Messaging in the Avaya Contact Center Integration
10616 10.8.9.1915
Wizard, UMMonitor and CallPilot Migration Utility tools.
10626 Web Reports remains in English after changing to Canadian French. 10.8.9.1915
IXM Admin - PBX Properties - When the "PBX Extension Length Fixed" option is enabled, it is
10627 10.8.9.1915
not being honored by WebAdmin.
10629 Web Admin is not displaying read and unread message counts. 10.8.9.1915
10632 There is a spelling error in he CallPilot Migration Utility. 10.8.9.1915
10686 When using a WebLm license that includes fax ports, the license fails with a SIP VTI error. 10.8.9.1915
10697 Installing a language pack using ALaw is causing distortion. 10.8.9.1915
10701 The SIP Config utility is removing RTP Ports from ETSIPService.ini file. 10.8.9.1915
10714 Web Admin is returning a Server 500 Error. 10.8.9.1915

Avaya IX Messaging Release Notes: 10.8 Build 19.1917 14

 Avaya IX Messaging Release Notes: 10.8 Build 19.1917

List of Avaya IX Messaging Fixes: Details

The following are details of all fixes and changes included in release 10.8 Build 19.1917.

NUMBER DETAILS
10697 The beep tone is just noise when the language pack is installed for Alaw prompts.
All functions, but the Web Admin responds with 503 Service Unavailable. The DefaultAppPool stops, then
10714
restarts, and crashes after a short period.
10686 When the PLDS license is loaded on WebLm with 4 fax ports syncs to IXM, it fails with SIP VTI error.
EEAM logs on remote the CSE server cannot be created because in EEAM.ini, the line is Install Path=\\\UC. It
10408
should be = C:\UC (install drive:\UC)
When using Web Reports with an SSO Login, all login types return "Access Denied". WebAdmin and WebAccess
10401
are working with all SSO login types.
When installing a Primary or Secondary voice server and selecting Avaya Communication Manager 6/AES as
10411
the PBX, the SIP Configuration Manager is empty with no preset values.
SSO Hybrid - Windows Credentials are returning errors for all WebAccess, WebAdmin and Reports login
10610
attempts.
10361 Ports are becoming stuck in Ummonitor and return the message : “ Ring Received 1”.
The password policy specifies that repeating characters is not allowed in passwords. New users cannot be
created if the password contains repeats (e.g. 12233 or 123321), but users that already have repeated
9756
characters can be successfully edited. The password policies should be the same whether you create new user
or edit and existing account.
WebAdmin and Group Mailbox - The user cannot add the first mailbox to the GM Access list via WebAdmin.
9738 When a mailboxes is turned into a GM mailbox via WebAdmin, adding the first mailbox to the access list
returns an error. If you add the first mailbox using IXM Admin, then WebAdmin can continue working.
On a system with a perpetual WebLm license on HA server, the Admin mailbox receives notifications that the
10268
license is about to expire soon (it is set to not expire, i.e. expires in 2399)
9458 Language 7.0 - Splash Page - Almost all of the icons and text are not translated into Chinese.
9457 Language 7.0 - Splash Page - The SRM icon and UMMonitor are not displaying in Korean.
9456 Language 7.0 - Splash Page - The "WebAdmin" icon is not translated in Japanese.
10632 Cancel is not spelled “cancle”.
10265 The Voice server crashes when receiving a call from SRTP.
When ETSIPService.ini does not have any channels defined for a PBX because Port Pooling is used, it sets the
10701
number of RTP ports to 0 instead of the number of channels available for port pooling.
Group Mailbox in HA - The Primary and Secondary servers are allowing users to make changes to the Group
Mailbox access list. It should be greyed out and users should not be able to open the list of mailboxes to add
9734
to the Access list. An error message is returned saying "Unable to add mailbox" but the mailbox is added
regardless.
In Web Reports, when saving a template that has a specific Company and Organizational Uunits, it is saved
9302
with all Companies and all OUs.
When a message (voice or fax) is received from a non-contact or another mailbox, the from field and subject
9758 has a phone number which has quotes around it. This breaks phone number recognition for Click-to-Call. This
is also occurs within Web Client.
When managing users with WebAdmin, the read and unread message columns are not populated unless the
9751
mailbox appears via Search result.
When SSO is configured for Admin, IXM Admin does not honor the “idle time limit for MMC admin and Web
10285
Admin”. Web Admin does honor the idle time limit.
In the STAN 8.0 TUI, the voice prompt says “Press 72 for envelope information.” However, 72 is for reviewing
10543 the message. The CallPilot TUI guide shows that this should be Envelope information as the prompt says.
Checking Sub menu 2, DTMF 2 is assigned to review te message instead of providing envelope details.

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Web Admin does not enforce all of the "PBX Extension Length Fixed" rules configured using the IXM Admin.
10627 For example, if the "PBX Extension Length Fixed" option is checked and the Mailbox Length is set to 5, you are
still able to modify a mailbox address using the Web Admin tool with an address number that is longer than 5.
10629 Web Admin is showing 0 for all mailbox read / unread message counts.
The Canadian French language pack is configured on IXM Admin and set as active. Then changed Chrome's
10626 language to Canadian French, cleared the cache and restarted Chrome. Web Reports, once past the splash
page, is not changed to French, but remains is stll English.
Officelinx should be rebranded as IX Messaging in the Avaya Contact Center Integration Wizard, UMMonitor
10616
and CallPilot Migration Utility tools.
The Voice Menu Summary string is displayed in English when Canadian French is the selected browser
10333
language. All other strings are correctly displayed in French.
Through Web Reports, the data count when an admin user is deleted is applied to the login timed out category
10315 instead of user added/deleted category. Also, the details do not provide the username of user that was
deleted and which admin account did the deletion.
The warnings in the black line are insufficient to draw attention. Warnings in Web Admin should be highlighted
10407
or better emphasized to make them stand out.
In the CMM Customized TUI, in submenu 22 action for key 3 all the parameters for the Envelope action should
10596
be enabled.
IN IXM Admin, a group mailbox can be saved with no Access list.
Create a new group mailbox by toggling the GM option in mailbox properties and add a mailbox to the access
list. Click save.
9744 Disable the group mailbox toggle via Mailbox Options and click save.
Open mailbox and turn the group mailbox toggle on, but do not add any mailboxes to the access list and click
save.
The group mailbox is saved without any users in the Access list. No error is generated.
10415 The WebAdmin page still displays "User saved successfully" although invalid personal operator doesn't save.
9750 The CMM TUI is not included with a new company.
9583 When using SSO with Web Client, the Office 365 option returns an "Access Denied" error.
The Mailbox Operator cannot be reached when “Do Not allow callers to skip the greeting” is enabled and the
10383
caller presses zero.
Run a search on a Group Mailbox that has multiple contacts with the same name (e.g. John Smith and John
Brown). The search results screen shows only the extension for the first contact. All other details, and all
other contact matches, are missing. Select the one that is there and all details are added to the list.

9743 Note: Issue appears when there are multiple hits on the search. When only a single match is found, the full
details are loaded into the entry window (One_Match).

This issue occurs in ALL places where the search mbx function is used. For example: Company settings (Admin
mbx, Fax mbx, etc.), Mailbox Settings (Group Mailbox Access list, etc.).
10267 Spanish language splash page has not been completely translated.
When a mailbox fails to save in Web Admin, the information in the current tab is erased. We should retain the
10552
information even if the save failed.
10397 The Web Client does not display the operator phone number. It is displayed in the Web Admin and IXM Admin.
Web Reports - Mailbox Summary Report increments Number of Logins by 3 instead of 1. The first login
10325
increments by 1, but every login after that is incremented by 3.
In the Windows Option in SSO, there is an option for the user to select “Stay Signed In”. This option should be
10289
configurable so that customers who do not want it can turn it off. The default should be to be ON (displayed).
Running Web Reports running a mailbox filter with a manually selected date range gets reset when a user
filters the report to Mailbox level.
10276 Manually select a date range that is different from the default settings. Use the filter.
Up to the OU filter, the date range is still intact. As soon as the Mailbox filter is selected, the page refreshes
and resets the dates back to default range.
10260 When the admin inputs a user for the Call Mailbox action in a Voice Menu, suggested users are shown twice.

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10328 Web Reports - The UMST Log Level cannot be saved when the "All" option is selected.
Create a new user in Web Admin. Go to "Locations" settings, choose a location, then open "Location
9729 Greetings". The "Hang up After Greeting" option is auto-enabled after creating a new account. This should not
be the case. It should be grayed-out and not changeable from Web Admin.
Due to problems with the CallPilot to AAM Extraction utility, the CallPilot Migration Utility should no longer
10380
process Personal Greetings to avoid incorrect personal greetings being migrated.
10378 iLink Pro Desktop cannot login with TLS 1.2 Only enabled when using Single Sign On.
Mailboxes options are set for email notification, and the location timezone for that mailbox is set to Eastern
10366
time. The notification that is sent uses the Central time.
User is using Web Admin to toggle enable/disable checkboxes for the “Do Not Allow Skip Greeting” and “Do
10398
Not Allow Leave Message”. However the opposite field is being updated with the changes.
10359 Web Admin does not allow spaces or special characters in the name field whereas IXM Admin does.
An Admin user, in either Web Admin or IXM Admin, who is restricted to admin for a specific company should
10324 not be allowed to add/delete companies even if they have the permission to Add/Delete Companies. Add/
Delete Companies should only be available to those admin users that are not limited to a specific company.
In Web Reports, the "from" date defaults to "2001" when trying to select a date manually. This is the case for
10275 ALL reports with a date range. It should default to the current date if selected for the first time. It should
default to the last manually selected date if opened again.
IXM Admin should not require Administrators to have a password for users with Domain accounts. If the field
10286
is blank, put a random password into the account field.
Currently only the Administrator account is allowed to create other administrator accounts under User
10284 Manager. However, any account with Full Access should be allowed to create/modify/delete other
administrator accounts.
10303 Web Admin does not display the Operator Phone Number field. This field is displayed in IXM Admin
The number of logins is not incremented in the Voice Mailbox Summary report if the user logs in and is
10314
prompted to go through the tutorial. Since this is a valid login, the count should be incremented.

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