1.

0 INTRODUCTION

Nowadays, online travel agents have pictures of hotels and rooms, information on

prices and deals, and even information on local resorts. Many also allow reviews of the

traveler to be recorded with the online travel agent.

Online hotel reservations are a popular method for booking hotel rooms. Travelers

can book rooms on a computer by using online security to protect their privacy and

financial information and by using several online travel agents to compare prices and

facilities at different hotels. Prior to the Internet, travelers could write, telephone the hotel

directly, or use a travel agent to make a reservation.

Online hotel reservations are also helpful for making last minute travel

arrangements. Hotels may drop the price of a room if some rooms are still available.

There are several websites that specialize in searches for deals on rooms.

A short story has been passed down to me when I asked about Saint Agatha resort

and its restaurant Bistro Ambrosia. Owned by former Mayor of GuiguintoBulacan, Hon.

Ambrosio Cruz Jr. he was inspired by the growing business of hotel and restaurant, so he

decided to build his own resort which is Saint Agatha Resort and Country Club, inside his

own subdivision. It was named after his thirdchild and only daughter Mrs. Agatha Paula

Cruz Reyes. His second son, Mr. Aristotle Cruz designed the hotel and the restaurant

inspired by one of the greatest rising hotel in Manila, The Manila Peninsula.

The hotel first operated on midsummer of year 2008, the hotel took 3 years to be

completed before it became one of the most successful hotels operating in Bulacan. The

hotel is a 3-storey building which is located in the heart of subdivision. It is the front line

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 of the company for all who are willing to witness the beauty of the hotel and resort. The

hotel consists of 27 rooms, all inspired in Manila Peninsula concept and has a mini

conference, main conference rooms and Saint Agatha’s very own Grand Pavilion.

Their mission is to be the resort of choice serving as haven for family fun &

relaxation, offering great hospitality, excellent food & service, a safe environment, and

provides welfare for all the customers and employees.

To be No.1 resort of choice in Asia is the Vision of Saint Agatha, serving as

haven for family fun & relaxation, offering great hospitality, excellent food & service, a

safe environment, and provide welfare for all the customers and employees.

1.1 Background of the problem

Based on the research conducted, the proponent found out the problem of

this study is, they are having difficulty accommodating multiple customer,

difficulty in searching and retrieving previous files, time monitoringand possible

loss of records and retrieving files.

1.2 Overview of the current state of technology

Overview of the current state of technology

Apparently, the Saint Agatha Resorts current system uses manual system

of reservation. That of which includes reservation slip, blocking chart, reservation

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 letter, pencil booking, confirmation letter and registration card. According to the

respondent number of employers participate in reservation, Manager, Supervisor

and Receptionist and each employer has their own responsibility

 Manager - mange the hotel and resort responsible for change room

pricing, add room and delete.

 Supervisor- who control the room and responsible for Check and

Report change room , add and delete room

 Receptionist: - who receive the guest and responsible for check

room availability, make reservation and cancel reservation.

 Blocking chart – this is where there monitor the availability of the

room list of guest who are reserve.

 Reservation slip – contains guest personal information about

reservation

 Pencil Booking – for that tentative customer will be written in

pencil on blocking chart.

 Confirmation letter – for those customer who are paid

 Registration Card – information about the guest and relatives

 Regular Customer –corporate which they considered already as

regular customer and also customer check in for at least once a

month.

 Guest Customer –can avail the accommodation with the standard

rates.

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  Discounts – St. Agatha is giving a 10% discounts for corporate

customer

Reservation

Saint Agatha uses traditional system to store reservation

information. for guest like walk-in, thru phone call or via e-mail.

 Walk-in – the first process they will do is to fill-up reservation slip which

contains personal information and the receptionist will put the information

taken into blocking chart the customer will required to pay 50% down

payment or they can pay the full payment using cash, bank to bank or thru

credit cardthey will give the guest a confirmation letter if the status of the

guest is confirmed. Upon check in the guest will receive a registration

card. After 3 days of their check out the company will send a “thank you”

letter for the guest.

Reservation slip contain the following fields

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 -Name of guest

-Phone number

- Room Type

-Days staying in

-Date Started / Date Ended

 Thru phone calls - the same process for walk in customer which

they will do is to fill-up reservation slip which contains personal

information and the receptionist will put the information taken into

blocking chart the customer will required to pay 50% down

payment or they can pay the full payment using cash, bank to bank

or thru credit card they will give the guest a confirmation letter if

the status of the guest is confirmed. Upon check in the guest will

receive a registration card. After 3 days of their check out the

company will send a thank you letter for the guest.

 Via E-mail –Theywill send reservation letter in e-mail form to the

guest along with the terms and condition the respondent will sent

room rate packages, guest confirmation if the guest are ok with the

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 agreement they will sent confirmation letter and the guest will

must pay down or full payment cash, credit card and bank to bank.

Cancellation for Reservation

St. Agatha has a 7 days cancellation notice period. no deduction will

made. The customer must always reserve 7 days advance before the planned stay.

3 days before the due date the management will deduct 50% of payment. And 1

day before the checking in 100% deduction will made.

Rescheduling for Reservation

St. Agatha allows rescheduling of reservation within 7 days before the

actual date of checking in.

Extension

St. Agatha can give extension for customer’s stay in hotel as long as the

room is still available or if not then customer will just be transferred in other

room.

Billing

St. Agatha billing is done according to what the customer has consumed

according to standard rates or discounted rates. They declare the billing process as

confidential, so detailed process of billing will be limited.

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 Discounts

For Regular customer

St. Agatha is giving a 10% discounts on hotel accommodation for regular

customer

Monitoring

Before accepting a reservation, they have to check or monitor the status of

every room if it is available to occupy in a certain date. This is manually

Done by their frontline officer by using log black chart were all the reservation is

recorded.

Payment

Payment is done manually; the client who decided to make reservation

will have to go to the exact location of the place or to go in bank or use credit

card.

Receipt

After paying the advance payment for reservation, the receipt will be

given to customer whom serves as customers copy to proof that they have paid the

reservation fee and the whole balance must be settled upon arrival to the resort.

The customer is already paid for the total amount of the reservation, then that is

the time that front officer will release receipt indicating the total amount for the

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 said transaction.

Check- in and Checkout process

Check- in

At the front desk, the customer inform the front officer on how many days

the client will stay, then he will choose the type of the room where he/she

wants to stay after that, the front officer will give the registration slip to

sign and for the agreement of payment that require in advance. Then the

front officer will give the reservation letter and explain anything about the

room.

Check-out

By 12:00 noon the customer must leave the room, for maintenance

purposes, the house keeping personnel will knock on the door to remind

all the customer that is currently check-in to ask if they want to extend

their stay in the room where they are in.

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 The provision of accommodation:

ENTRANCE FEE:

DAY SWIMMING ( from 8:00 am – 5:00 pm )

Adult Rate 200 Php

Kiddie Rate

( height of 3 ft. below) 185 Php

Swimming Extension 50 Php / Person

NIGHT SWIMMING ( from 3:00 pm – 1:00 am )

Adult Rate 250 Php

Kiddie Rate

( height of 3 ft. below) 200 Php

Special Rates are given to Groups minimum of

50 Persons.

OPEN COTTAGES:

DAY SWIMMING ( from 8:00 am – 5:00 pm )

NIGHT SWIMMING ( from 3:00 pm – 1:00 am )

Umbrella

( good for 6-10 persons ) 500 Php

Nipa Hut

( good for 10-12 persons ) 800 Php

Hall A-E

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 ( good for 10-12 persons ) 2,000 Php

Pergola Gazeebo

( good for 50 – 60 persons ) 6,000 Php

Precilla Hall

( good for 60 – 80 persons ) 8,000 Php

Small Tent

( good for 8-12 persons ) 1,400 Php

Big Tent

( good for 30 – 40 persons ) 5,000 Php

Optional Amenities:

Zipline 150 Phpper person

Videoke 800 Php

Room Extension 500 Php per Hour

Extra Mattress 300 Php per piece

Electric Fan 300 Php per unit

OVERNIGHT COTTAGE ACCOMMODATION

SUMMER COTTAGE BIG

4,000 Php for 2 persons

( Maximum of 10 Persons )

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 Plus Entrance Fee

• 3 Beds

• Cable Television

• Air conditioner

• Toilet

• Dining Area

• Two (2) complimentary breakfast

• Free Swimming for two (2) persons

SUMMER COTTAGE SMALL

3,400 Php for 2 persons

( Maximum of 5 Persons )

Plus Entrance Fee

• 2 Beds or 2 Double Decker

• Cable Television

• Air conditioner

• Toilet

• Dining Area

• Two (2) complimentary breakfast

• Free Swimming for two (2) persons

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 SUPERIOR ROOM

3,700 Php for 2 persons

( Maximum of 4 Persons )

Plus Entrance Fee

• 1 Queen Size Bed

• Air conditioner

• Toilet

• Two (2) complimentary breakfast

• Free Swimming for two (2) persons

1.3 Project Rationale

This proposed system will help improve the business transactions regarding
reservation and billing. It will help both employees and customers in making their
transaction, it also reduces the paper works that makes the transaction easier and to
minimize the time consumed.

The beneficiary of the proposed system will be the following:

Saint Agatha Resorts

Through this online reservation with billing System. The proponents simply solve the problem of
the St Agatha resorts and hotel proponents develop a system that will minimize the time
consuming transaction with the customers. In this system the proponents built an online
reservation with Billing Website that enables the customer to reserve online, that will not
consume so much time to check in manually by going to the place where St Agatha Resort is
located. It can exactly maintain the customers data. It is also convenient to use because this
system can make the user minimize work

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Customers

It will help the customer to reserve without going to the exact place of St Agatha Resort. It is
advantage for the customers because they need not to waste time and money by going to the
place, just to inquire and make a reservation and at the same time the client will encourage to
reserve online because it is very convenient for them.

STI

The school STI benefits on this project to have good reputation for their reference for their
studies

Future researchers

This will help the future researchers for their project that they can use as their reference for their
studies

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