C a n d i d a t e I n f o r m a t i o n

Name: Ing. Mohamed ADELMOULA

CV - Ing. Mohamed ABDELMOULA - Rev29112010 29.11.2010

Document created: 29.11.10 - 12:14:40

ID: RCP000153857063
Mohamed ABDELMOULA
Actual position: Team Leader & SAP Basis consultant at Faurecia Group

Address: 2 Impasse Bamako, Senegal Street, Bassatine City,

ELAOUINA Tunis, Tunisia: 02045
Date of birth: 19/03/1980 30 years old
Driving license: Yes
Professional mobile phone: +216 26 124 619 - +216 55 491 922
Phone: +216 71 724 274
Email: mohamed.abdelmoula@gmail.com

Profile
Leadership and team player profile, proven effective written and oral communication skills, extensive national (Tunisia)
travelling and working experience, self Motivated, self Reliant, continuous learning, great interest on ITIL and Process
Management, IT engineering.

Knowledge and Technical Skills

• Technical/User and corporate Support • Asset Management
• Hardware/Software Troubleshooting/Repair (Break/Fix) • Documentation Management & Knowledge Base
• Help Desk, Security, Network and Support Team • SAP Basis
Environments • KPI & Visual Management
• Patient and understanding • Team Building
• Team Leader on national deployment. • Working to SLA’s
• Training & Instruction • Marketing & Technical Sales Skills (industrial,
promotional & IT products)

Computer Expertise:
Operating Systems
• Windows 95/98/NT/2000/XP
• HP-UX, Redhat Entreprise Linux
• Windows NT/2000/2003 Server
• Exchange 5.5/2000/2003
• LAN/WAN Administration
Databases :
SQL Server, Access, Oracle,
Software Packages
• MS Office 97/2000/XP/2003
• Outlook & Lotus Notes
• PowerQuest, Ghost
• 3CX VOIP, NNM, DPO, SDO
and RAS
• SMS 2003
• SAP R/3 Basis Module
• SAP ECC 6.0 Basis Module
• SAP Solution Manager
Hardware
• Desktops, Servers, Laptops,
Printers, Thin Client Systems
Backup:
• Symantec Backup Exec
HP Openview DataProtector
Protocols :
TCP / IP, SNMP, POP, SMTP, SNTP,
SMPP, SIP, H-323, IAX, SS7, USSD,
E1/T1 ISDN

Education
2007-2009 INSAT – Research Master’s Degree in Instrumentation & Measurement
Theme: Management of energy consummation in the embedded measurement systems

Jan.2007 National Institute of applied Science and technology, INSAT, TUNISIA

National Diploma of Engineering in Instrumentation and industrial maintenance
(My engineering studies are carried out in conjunction with my professional experience in Tunisiana.)

Jan.2002 National Institute of applied Science and technology, INSAT, TUNISIA

University Technology Diploma (DUT) in Industrial Maintenance

Juin.1998 Imam Moslem secondary school, Tunis, TUNISIA

Technical baccalaureate Diploma.
Professional experiences
Mai.02/Oct.02 TELEPERFORMANCE - WANADOO France
Job Title: Internet customer support
• Customer Telephone Support
• Problem Resolution
• Quality Assurance and Post Problem Resolution

Nov.02/Jan.07 ORASCOM TELECOM TUNISIA – IT & Operations department

Job Title: IT operation Administrator (carried out in a conjunction with my Engineering studies)
• Ensure the implementation, management and optimization of monitoring tools and reporting
• Ensure that the appropriate agents are deployed, configured and tested/validate on all critical production
components.

• Building and managing HP OpenView monitoring templates and service maps as needed.
• Predict and prevent events that adversely impact the business.
• Proactively monitor and support the IT environment.
• Maintain the uptime and availability of enterprise management monitoring systems through timely testing and
patching.
• Conduct system health checks in 24x7, IT environment based on defined system checklists.

Good Knowledge and skills in HP OpenView NNM, Symantec Backup exec, Openview DataProtector, Service Desk
Operation, MOM, UNIX, Linux, Windows, TCP / IP, HTML, Perl, Shell, AWK, SQL, Oracle

Feb.07/Aug.09 ORASCOM TELECOM TUNISIA – Corporate & Value Sales Department

Job Title: Technical consultant in the Sales department & Team Leader of the technical support

• Responsible for integrating, testing, upgrading and supporting of core elements in the VAS platforms
• Provide daily system support and consultation directly to corporate customers
• Ensure and maintain the Network Security of the GPRS/EDGE part (GGSN/SGSN)
• Define the IT security architecture (Network architecture, routing rules, VPN, encrypting Protocols between
Tunisiana and External partners (Banks, VAS content providers, strategic groups etc..)
• Proceed to the implementation of added value services, test and validation, Sales, identify and analysis of
anomalies and recommend corrective actions and technical solutions to implement.
• Ensure the technical support to companies
• Administration for the Management, auditing and configuration of the value added services products.
• Ensure the technical Support for IT administrator after deployment.
• Remote tools and desk side visits to rectify issues. NT, Win 2000 and XP utilized.

Project in-charge: Nokia Intellisync Mobile Server®, Visto Mobile®, Mobile Email (Exchange 2003 and Lotus), BlackBerry®
Corporate, Solutions M2M Company, Business Partner Program, Mobile IT Program, Development of a Helpdesk. Net
application, Development of a provisioning Web Service, Development of the Customer Care interfaces on ASP.Net, Remote
control Project LogMeIn® Rescue+Mobile, VPN corporate project.
Environment: PC / WINDOWS XP, SQL Server 2000, NT 2000, W2003, UNIX

Since Sep.09 Faurecia Group – Faurecia IT – IT Operations & Infrastructures department

Job Title: SAP Basis Consultant & Team Leader (Management Role)

• Manager of the SAP administration Tunisian Team

• Coordinate and organize the SAP system administrator team in Tunis, manage and supervise the evolution of SAP
in term of database and architecture (define planning, resources, etc ...)
• Organize and coordinate the Roll Out (SAP Migration)
• Ensure Monitoring and the support Level 3 of all SAP Platform (ECC, PI, BI, CRM, SRM, Solution Manager)
• Installation of the SAP MII Solution every site migrated to SAP
• Define and maintaining the security rules in All SAP platform and the management of the RFC Communication
channel between the different SAP modules (ECC, PI, BI, SRM, etc...)
• Ensure the communication between the different level of SAP
• Organization, ensure the training of the SAP technical desk team, validate the compatibility of each requested
evolution, ensure that SAP best practices are applied for the daily operations and during all developments, provide
 and validate the documentation, ensure the correct usage of solution manager (Change management, monitoring,
CUA…)
• Define the KPI for the team, and report them to the global operation manager
• Ensure the security, Configuration, transport, OSS Notes, client copy, System refresh, check, backup, restore etc
… of the entire platform.
• Ensure with the monitoring team to apply the Basis Tasks requested by the projects managers and the Daily check

Work experience placements

Juil.00/Aout.00 Efficace Service – hydraulic maintenance department
Technician work experience: Conception of hydraulic plastic machine (injection machine): operation, piloting, maintenance,
quality control of the finished products.
Sep.01/Fév.02 Tunisian Company of Electricity and Gaz S.T.E.G – Energy production department
DUT Project: Development of software able to manage the preventive maintenance of the combustion turbine.
Sep.06/Fév.07 House of Hydraulic Systems– Office study division
Engineering degree: Conception & Realization of hydraulic extractor with 20000 daN pull Effort.

Professional Education & Training:

• 70-290 Managing and Maintaining a Microsoft • VERITAS Backup Exec v8 and v9
Windows Server 2003 Environment
• HP-UX Unix administration and shell
• 70-291 Implementing, Managing, and programming.
Maintaining a Microsoft Windows Server 2003
Network Infrastructure • HP OpenView operations (OVO, NNM et
Service Desk)
• Administration of Oracle 9i
• SAP SAPTEC & SAP ADM100 – ADM102
• 70-293 Planning and Maintaining a Microsoft Module
Windows Server 2003 Network Infrastructure.
• SAP ADM106 : SAP system Monitoring Using
• 70-299 Implementing and Administering CCMS I
Security in a Microsoft Windows Server 2003
Network • Amideast English Language Training Level

• 70-350 Implementing Microsoft Internet

Security and Acceleration (ISA) Server 2004
• LPI C1 - - Linux Systems Administrator
• HP OpenView Data Protector

Professional Education & Training:

Arabic: Mother Tongue
French: Fluent
English: Intermediate

Hobbies and personal interests

Fishing, DIY, Internet, Remote control naval modeling.