UNIT-1

E- BUSINESS

FILL IN THE BLANKS

1. E-business is____________________________
2. When organization is going for online they should have ______________________
3. B2B is______________________
4. C2B is ___________________________
5. B2C is ___________________________
6. C2C is_____________________________
7. Expand EPS________________________
8. Internet is ___________________________
9. Intranet used in __________________________________
10. Extranet is consist of _______________________________
11. Intranet is not for ______________________________
12. B2B applications are implementing in___________________________
13. ___________________ and ___________________involve in E-Business model.
14. Expand HP ____________________________
15. Expand IBM_________________________________
16. B2B applications are eliminating ______________________________
17. E-tailing is also called as _______________________
18. Expand ETDS________________________________
19. Expand EDI______________________________
20. ____________ is sharing their experience with the product by way of chat rooms.
21. Online real time bidding is also called as________________________
22. Governments are having websites to provide___________________to their citizens.
23. ____________ and ___________ are involving in bidding.
24. In e-bidding buyers and sellers are involving through _______________
25. C2G is _______________

ANSWERS
1. Combining the traditional 15. International business machines
information system 16. Distributors
2. E-business 17. Online Retailing
3. Business to Business 18. Electronic Trade Document System
4. Consumer to Business 19. Electronic Data Interchange
5. Business to Consumer 20. C2C
6. Consumer to Consumer 21. E-Auctions
7. Electronic Payment System 22. Efficient public administration
8. Networks of networks 23. Buyers and Sellers
9. Within the Organization 24. Internet
10. Two Intranets 25. Consumer to Governments
11. General Public
12. Inventory Management
13. Buyers and Sellers
14. Hewlett and Packard
MULTIPLE CHOICE QUESTIONS

1. The next information technology breakthrough is [ ]

1. Neural networks 2.Intranet 3.Extranet 4.Introvert
2. _______dealing takes place over the extranet [ ]
1. C2C 2.C2B 3. B2B 4. B2G
3. E-business can be divided into [ ]
1. C2C 2.B2C 3. B2B 4. B2G
4. The Intranet websites allow the employees to obtain the information [ ]
1. Within the Org 2. Outside the Org 3. In Industry 4. public
5. Selling of the goods on web is called as [ ]
1. E-commerce 2. E-Auction 3. EFT 4.All
6. E-Business model includes [ ]
1. C2C 2.B2C 3. B2B 4.C2B
7. Application service provider is [ ]
1. C2C 2.B2C 3. B2B 4. B2G
8. Peer to Peer is used in [ ]
1. C2C 2.B2C 3. B2B 4. B2G
9. ----------- is allows individual to offer their services to business as well as sites [ ]
1. C2C 2.B2C 3. B2B 4.C2B
10. E-Marketing depends on [ ]
1. Buyers 2.Sellers 3.Distributors 4.Electronic methods
11. Electronic market space involves [ ]
1. Buyers 2.Sellers 3.Distributors 4.Electronic methods
12. Linear communication Involves [ ]
1. Print media 2. Electronic media 3. Telephone 4. Direct sales
13. --------- business began with data entry and transcription of medical records [ ]
1. BPO 2.KPO 3. E-marketing 4.public
14. E-Business model starts with [ ]
1. Buyers 2.Sellers 3.Distributors 4.Electronic methods
15. E-business model ends with [ ]
1. Buyers 2.Sellers 3.Distributors 4.Electronic methods
16. An electronic text message is [ ]
1. E-mail 2. Newspaper 3. Server 4. Factory
17. TCP/IP protocols are used in [ ]
1. Extranet 2. Intranet 3. Internet 4.webs
18. Online stores are also called as [ ]
1. Virtual stores 2. Shops 3. Malls 4.Houses
19. Challenges of E-business includes [ ]
1. E-banking 2.E-trading 3.E-marketing 4.E-auctioning
20. E-business related concepts are [ ]
1. EDI 2. E-Commerce 3.E-mail 4.Internet
21. Third party market place is [ ]
1. eBay 2. Web chat 3. E-mail 4. EFT
22. In which of the following third party market place is [ ]
1. Amazon 2. Liquid price .com 3. Yellow pages 4. White pages
23. E-procurement is [ ]
1. EDI 2. ERP 3. E-shopping 4. All
 24. ------- is a system used to manage the content of the web sites [ ]
1. VIP 2. Intranet 3. CMS 4. Extranet
25. ------- allows the customers to access their accounts and execute orders through website
1. E-banking 2.E-trading 3.E-marketing 4.E-auctioning

Answers:

1. 1
2. 3
3. 4
4. 1
5. 1
6. 5
7. 3
8. 1
9. 4
10. 1
11. 2
12. 3
13. 1
14. 2
15. 1
16. 1
17. 2
18. 1
19. 1
20. 3
21. 1
22. 1
23. 4
24. 3
25. 1

Short Answers
1. Global E-Marketing
2. E- business Models
3. Conceptual Framework of E- business
4. E-business Applications
5. Challenges of E-business
6. Policy Frame work for Global E-business
7. Global E-business
8. E- business Strategies
9. Electronic processing of International Trade documents
10. E-enabled business process
 UNIT-2
FILL IN THE BLANKS
1. E-marketing refers to marketing over _____________________________.
2. Selling a service or product through website is _________________________.
3. When a transaction takes place between business houses is _________________________.
4. _____________________model encompasses all electronic transactions between individuals
& public administration.
5. ______________________________have grown even faster than the internet.
6. Growing businesses recognize the benefits of ______________________________.
7. ______________________ allows only certain people to access information.
8. __________________________ keeps information encrypted so that the owners can decipher
their information.
9. E-commerce means better _______________________________.
10. ______________________can keep business waiting for information for days or even weeks.
11. Applications of ____________________________to commercial activities lead to better
business solutions.
12. E-commerce helps by __________________________ to market conditions.
13. E-commerce network enables a company to implement _______________with greater
precision.
14. Electronic commerce improves ________________________both within & outside
organizations.
15. Electronic commerce can increase the ______________________________of public
relations.
16. The mechanism of electronic operations in business facilitated ____________________ of
meetings etc more effectively.
17. The_____________________ has been a leader in the internet application in recent years.
18. E-banking faces major obstacle addressed is _______________________.
19. Limited ______________________available to online customers are also being
accompanied.
20. ______________________________in India is to make growth inclusive by connecting
hundreds of millions to the banking system.
21. Customers in urban India no longer want to wait in queues & spend hours in
___________________________________.
22. ______________________________are facing new challenges brought by rapid
developments in online technology.
23. __________________________________ can no longer considered as enemies in online
business.
24. Successful e-commerce business rewrites _________________________________.
25. Ethics provide _____________________________for success in business.
Answers:
1. Digital platforms
2. E-commerce
3. B2B
4. C2A
5. Web frauds
6. Digital supply chain management
7. Authentication
8. Confidentiality
9. Business communication & data interchange
 10. Postal facilities
11. Electronic operations
12. Improving responsiveness
13. Marketing programs
14. Delivery & distribution
15. Efficiency & effectiveness
16. Planning & execution
17. Banking Industry
18. Security concern
19. Payment options
20. Financial Innovation
21. Banking transactions
22. Legislative developments
23. Lawyers & technicians
24. Business models
25. Foundation

MULTIPLE CHOICE QUESTIONS

1. FTC [ ]
1. Foreign Trade Corporation 2.Federal Trade Commission 3. File Transfer Commission 4.All
2. Fraudulent credit card charges cost [ ]
1. Businesses and consumers 2. Producers and sellers 3. Suppliers and buyers 4. All
3. One tool that both consumers and e businesses can use to protect against the risk of credit
card fraud at the point of sale is [ ]
1. OTP 2. debit card password 3. virtual credit card numbers 4. None of the above
4. Smart card is a small card approximately the size of a credit card that contains [ ]
1 .pen drive 2. Floppy disk 3. electronic memory chip 4. sim card
5. Store value card is a smart card that [ ]
1 stores data 2.stores cash 3. pays bills 4. deposits amounts
6. An electronic cheque sometimes called an [ ]
1. Business 2 e-cheque 3. Process cheque 4.draft
7. ______________ cheque is the electronic version of a paper check[ ]
1. CCH 2. BCH 3.ACH 4.cheque system.
8. Electronic cash sometimes called as [ ]
1. Hard cash 2. Hand cash 3. e cash 4. Smart cash
9. E-cash method that allows buyers to pay for goods or services online by transmitting a unique
electronic number over [ ]
1. net 2. Intranet 3. Internet 4.intranet
10. --------------------payment system enable to send money to anyone anywhere around the world
just as long as that other person has an email address. [ ]
1. Person to person 2. Person to banker 3. Person to customer 4business to consumer
11. _______________are the aspects of a business with which the business customers interface
and over which customers can expect some control. [ ]
1. Back end systems 2. top end systems 3. low end systems 4. Front end systems
 12. ____are the aspects of a business that are not directly accessed by customers. [ ]
1. new end systems 2. back end systems 3. protocol system 4. Back end system
13. Integration of a new system with existing system require the ____consideration. [ ]
1.security 2. risk 3. financial 4. all
14. If your e business is an _____you will need to setup and maintain an online store. [ ]
1. retailer 2.e- retailer 3. wholesaler 4.intermediator
15. _________create an online store for your web. [ ]
1. store front software 2. process disk 3. data store 4.procedure
16. A software can provide small e retailer needs to build an online store. [ ]
1. resale store 2. prime 3. web store 4. Hosted store
17. _____software managers customer purchases by temporary storing information about items
selected for purchase and then handling the complete check process which generally includes
shipping and tax calculation . [ ]
1. Shopping Cart 2. Hosted Cart 3. cart 4. wishlist
18. _______management system is a system that controls all processes involved in web content
development including authoring reviewing editing and publishing the content in a timely
way. [ ]
1.Connect 2. Script 3. content 4.printer
19. ______called content repository are at the centre of a content management system. [ ]
1.Database 2. Systems 3. Protocol 4. analog
20. __system to integrate all aspects of business operations and marketing are used[ ]
1. oracle 2. PTR 3. SSL 4.ERP
21. Large enterprise system like ERP uses Internet and web based Technologies is a
management. [ ]
1. customer relationship 2. employee relationship 3. buyers 4.sellers
22. ____ use private networks or the Internet to deliver and manage software applications and
other Computer Services for remote data centers. [ ]
1. ERP 2. ASP 3. SSL 4.SQL
23. ______house sometimes called a third party logistics provider or 3pl is an independent
company that provides order fulfilment services. [ ]
1. enrollment 2. Appropriate 3.Independent 4. fullfillment
24. Credit card numbers should be transmitted using the secure socket layer encryption protocol
[ ]
1.SQL 2. PDL 3. AHO 4.SSL
25. ----------------------may elect to outsource sum of its operations two ISP web hosting
companies and fulfilment houses. [ ]
1.E sellers 2.ERP 3.CRM 4.E-business

Answers:
1. 2
2. 1
3. 3
4. 3
5. 2
 6. 2
7. 3
8. 4
9. 3
10. 1
11. 4
12. 4
13. 1
14. 2
15. 1
16. 4
17. 1
18. 3
19. 1
20. 4
21. 1
22. 2
23. 4
24. 4
25. 2
Short answers:
1. write about e-business?
2. Describe global economy?
3. Write merits of e-business?
4. Write about e-business value chains?
5. Write about e-business models?
6. Write about internet?
7. Write about intranet?
8. Write about extranet?
9. Online payments?
10. Write about search engine positioning?

Unit-III
1. Which of the following is not an scripting language [ ]
1. HTML 2.xml 3.post script 4. JavaScript.
2. Which of the following is a platform free language? [ ]
1. fortran 2.assembly 3. C language 4. Java
3. A digital signature is [ ]
1. Scanned signature 2.signature in binary form 3. Handwritten signature 4. All the above
4. Mechanism to protect private networks from outside networks is [ ]
1. firewall 2.antivirus 3.digital signature 4.formatting
5. A computer system that permits multiple multiple users to run programs at same time [ ]
1. real time system 2. multi programming 3. time sharing system 4. multi tasking system
6. A computer communication technology that provide a way to interconnect multiple computer across
short distances is [ ]
1. lan 2. man 3.wan 4 wireless network
7. Telenet is a service that runs [ ]
1. tv on net 2. remote programme 3. cable tv network 4. telenext
8. A device that forwards data packet from one network to another is called [ ]
1. bridge 2.switch 3.hub 4. gateway
9. Which of the following is the fastest media of data transfer [ ]
1. co-axial cable 2. untwisted wire 3. telephone wires 4. fibre optic
10.Tool that is used to transfer data/files among computers on the internet[ ]
1.FTP 2. archie 3. TCP 4. gopher
11. HTML is a [ ]
1. programming language 2. scripting language 3.web browser 4. network protocol
12. Secret key encryption is also known as [ ]
1.asymmetric encryption 2. symmetric encryption 3. secret encryption 4. private encryption
13. The concept of electronic cash in to execute payments by [ ]
1. credit card 2.ATM card 3. using computer over network 4. cheque
14. SMTP is a [ ]
1. networking protocol 2.protocol used for transferring message between end user and mail server
3. encryption 4. decryption
15. Digital signature is [ ]
1. scanned signature on computer 2. code number of the server 3.public key encryption 4. software to
recognize signature
16. Telenet is [ ]
1. network of telephones 2. television networks 3. remote login 4. remote logout
17. The internet is [ ]
1. network of telephones 2. website 3. host 4. server
18. An e-business that allows consumer to name their own price for products and services is following
which e-business model [ ]
1.B2B 2. B2G 3.C2C 4.C2B
19. Kerberos is an encryption based system that uses [ ]
1. secret key encryption 2.public key encryption 3. private key encryption 4. data key encryption
20. The methods of payment for online consumers are [ ]
1. electronic cash 2. credit/debit 3. Electronic cheque 4. all the above
21.DNS is [ ]
1. the distributed hierarchical naming system 2. the vertical naming system
3. the horizontal naming system 4. the client server system
22. A firewall is [ ]
1. an established network performance reference point 2. software or hardware used to isolate a private
network from public network 3. a virus that infects macros 4. a predefines encryption key used to encrypt
and decrypt data transmissions
23.A router is [ ]
1. screens incoming information 2. distributes information between networks 3. clears all viruses from a
computer system 4. is a work virus
24. e-commerce is not suitable for [ ]
1. sale/purchase of expensive jewel1lery and antiques 2. sale/purchase of mobile phones 3.sale/purchase
of branded clothes 4. online job searching
25. Amazon.com comes under the following model [ ]
1.B2B 2. B2C 3. C2C 4. C2B

UNIT-III MCQS ANSWERS

1. 3
2. 4
3. 2
4. 1
5. 4
 6. 1
7. 2
8. 2
9. 4
10. 3
11. 2
12. 2
13. 3
14. 3
15. 4
16. 3
17. 1
18. 4
19. 1
20. 4
21. 3
22. 2
23. 2
24. 4
25. 2

Fill in the blanks:

1. The ___________________________________is the world’s largest network.
2. On a web page a graphic advertising display linked to the advertisers web page is____________.
3. The speed at which content can be delivered across a network it is rated in bits per second (bps) is
_______________________________.
4. Information ports for business is ___________________________________
5. An automated e-mail reply systems are ____________________________________
6. ASP stands for __________________________________.
7. The activities that support online order taking are ___________________________
8. A method of doing business by which a company can generate revenue to sustain itself is______.
9. CVN stands for ________________________________.
10. Third parties that issue digital certificates ______________________.
11. A portion of the website is where visitors can communicate synchronously is______________.
12. __________________________________are animation characters that can talk.
13. Providing a product or service that is unique is ______________________________.
14. The name used to reference particular computer on the internet is_____________________.
15. Retailers who sell over the internet are ________________________________.
16. Customers loyalty to an e-tailer is_________________________________.
17. Electronic magazines or newsletter delivered over internet via e-mail is____________________.
18. ________________________is an online shopping center where many online stores are located.
19. The electronic acquisition of goods and services of organizations is _______________________.
20. An html document that divides the browser window into two or more separate windows is_____.
21. A request for data from a webpage is_________________________.
22. An area or point where a wireless laptop or pda can make a connection to wireless local area
network is___________________________.
23. The _____________________________________that operated between sellers and buyers.
 24. IVR stands for______________________________________.
25. The process of building or maintaining a website with company staff ____________________.
FILL IN THE BLANKS:-

1. Internet
2. Banner
3. Bandwidth.
4. B2B Portals.
5. Auto Respondents.
6. Application Server Protocol.
7. Backend.
8. Business Model
9. Card Verification Number.
10. Authorities.
11. Chat group.
12. Chatter Bots
13. Differentiation.
14. Domain Name.
15. E-Tailing.
16. E-Loyalty.
17. E-Zines.
18. E-Mall
19. E-Procurement.
20. Frame
21. Hit.
22. Hotspot.
23. Third Party
24. Interactive Voice Response.
25. Internal Website Development.

Unit-IV MCQS
1. A business activity conducted over a wireless telecommunication network are [ ]
1. M-commerce 2. M-business 3. Both 1 & 2 4. none of the above
2. Mobile commerce includes ___________&_____________commercial transactions [ ]
1. B2C & B2B 2.B2B&C2C 3.C2B&B2C 4. all the above
3. A handheld device principally used for e-mail [ ]
1.sony ericsson 2.motorola 3.blackberry 4. select
4. Internet enabled cell phone that can support mobile applications is [ ]
1. Smartphone 2. data transmission 3. both 1 &2 4. Data interchange
5. M-commerce applications are [ ]
1. shopping 2. advertising 3. intra business 4. all the above
6. A handheld computer principally used for personal information management [ ]
1.pda 2. tablet 3. palmtops 4. none of the above
7. Drivers of mobile commerce are [ ]
1. powerful devices 2. handset culture 3. service economy 4. none of the above
8. Wireless web browser designed to operate with small screens and limited bandwidth is [ ]
1. Browser 2.web browser 3. Micro browser 4. none of the above
9. Microsoft, Linux & other specialized operating systems available for most mobile devices [ ]
1.user interface 2. Application 3. Mobile application user interface 4. all the above
10. A scripting language used to create content in i-mode [ ]
1. CHTML 2.HTML 3. MATHML 4. VXML
11. a scripting language used to create content in the WAP environment is [ ]
1. VML 2. WML 3. VXML 4. HTML
12. A support service that built in to many m-commerce applications according to location are[ ]
1. location based service 2. area based service 3. state based service 4. none of the above
13. The next generation of wireless messaging that will deliver rich media audio & video are [ ]
1.SMS 2.EMS 3. MMS 4. all the above
14. A wireless telecommunication network for device to device connections within a small range is
1.LAN 2.PAN 3.WAN 4. none of the above [ ]
15. A set of telecommunications standard that enables wireless devices to communicate with each other
over short distances [ ]
1. radio 2. infrared 3. Bluetooth 4. all the above
16. The common name used to describe the IEEE 802.11 standard used on most WLANS is [ ]
1.LAN 2.WAN 3. WIFI 4. none of the above
17. A wireless standard for making broadband network connections over a large network are [ ]
1. wifimax 2. wifi 3. lan 4. all the above
18. A telecommunication network that offers wireless coverage over a large geographical area typically
over a cellular phone network is [ ]
1. LAN 2. WAN 3. WWAN 4. none of the above
19. An interim wireless technology that can accommodate voice text & limited graphics [ ]
1. 1g 2. 2g 3.2.5 g 4. all the above
20. Attributes of m-commerce are [ ]
1. ubiquity 2. convince 3. interactivity 4. all the above
21. An open non proprietary standard for mobile voice & data communications are [ ]
1. SIM 2. GSM 3. CDMA 4. none of the above
22. Micropayments technology has wide ranging applications such as [ ]
1. making payments 2. parking garages 3. grocery stores 4. all the above
23. Technologies enable cardholders to purchases with a single click from their wireless device[ ]
1. news 2. e-wallet 3. m-wallet 4. all the above
24. The services provided by mobile portal include [ ]
1. news 2. sports 3. entertainment 4. all the above
25. An information system that integrate GPS data on to digitized map displays [ ]
1. Geographical information system 2. graphical information system 3. graphical user interface
4. none of the above

UNIT-IV MCQS ANSWERS

1. 3
2. 2
3. 3
4. 1
 5. 4
6. 1
7. 4
8. 3
9. 3
10. 1
11. 2
12. 1
13. 3
14. 2
15. 3
16. 3
17. 1
18. 3
19. 3
20. 4
21. 2
22. 4
23. 3
24. 4
25. 2

Fill in the blanks:

1. _________________________is exchange of updated information with other computing devices.
2. ___________________________________is a natural extension of e-commerce.
3. Behind every m-commerce transaction is a _________________that supports the mobile devices.
4. WAP stands for __________________________________.
5. An extension to xml designed to accommodate voice is__________________________.
6. WML stands for __________________________________.
7. CHTML stands for ______________________________________.
8. ______________________________which are electronic payments for small purchase amounts.
9. GPS stands for__________________________________________.
10. The most natural mode of human communication is _____________________________.
11. EMS stands for______________________________________.
12. _________________________________is an extension of SMS.
13. A website with a audio interface that can be accessed through a telephone call is _____________
14. WLAN stands for_____________________________________.
15. Wi-fi stands for________________________________________.
16. An antenna that connects a mobile device to a wired___________________.
17. SIM stands for __________________________________________.
18. The first generation wireless technology which was_____________________________.
19. Being available at any location and at any time is _____________________________.
20. An _______________________________is a piece of software that store an online shoppers
credit card numbers & other personal information,
21. Cell phone users also can participate in____________________________________.
22. _____________________________are employees who work outside the corporate premises.
23. The process of equipping sales force employees with wireless devices is__________________.
 24. The integration of computers & wireless communications to improve information flow using the
principles of telemetry is ___________________________.
25. Technology that uses radio waves to identify items is _____________________________.

FILL IN THE BLANKS:-

1. Synchronization
2. M-commerce
3. hardware infrastructure
4. wireless application protocol
5. VXML
6. wireless markup language
7. compact hyper text mark up language
8. Micro payments
9. global positioning system
10. voice
11. enhanced messaging service
12. EMS
13. voice portal.
14. wireless local area network
15. wireless fidelity.
16. lan.
17. subscriber identification module
18. analog based.
19. ubiquity.
20. e-wallet
21. online auctions.
22. Mobile workers
23. sales force mobilization
24. telematics.
25. RFID

UNIT-V
1. An RFID code that identifies the manufacturer , prodeucer, version & serial number of individual
consumer product [ ]
1. electronic product code 2. e-payment 3. e-brokering 4.none of the above
2. A series of inter connected sensors that monitor the environment in which they are placed[ ]
1. social network 2. sensor network 3. private network 4. all the above
3.______technology that allows you to access your bank account from a mobile device [ ]
1. home banking 2. mobile banking 3. internet banking 4. none of the above
4._____________is the result of combining technology & traditional bank services through website that
customers use to access their bank accounts [ ]
1. home banking 2. mobile banking 3. internet banking 4. television banking
5. A ________is the market of short term bills which are generally of 3 months duration [ ]
1. bill market 2. money market 3. credit market 4. open market
6. Electronic card that contains information that can used for payment purposes [ ]
1.SBI 2 HDFC 3. payment card 4. all the above
7.____whether a buyers card is active and whether the customer has sufficient funds [ ]
1. automation 2. authentication 3. authorization 4. all the above
8.Trasfering money from the buyers to the merchants account is [ ]
1. settlement 2. transferring 3. installing 4. all the above
9.________________direct there is one buyer for many sellers [ ]
1. seller 2. buyer 3. intermediary 4. all the above
10.A written agreement by a bank to pay the seller on account of the buyer a sum of money upon
presentation of certain documents [ ]
1.letter of credit 2. letter of debit 3. letter of transfer 4. none of the above
11. The activities that support fulfillment of sales such as accounting & logistics is [ ]
1. open office operations 2. back office operations 3. close office operations 4. none of the above
12. The logistics of ec systems typically involving small parcels sent to many customers home [ ]
1. e-logistics 2. e-services 3. e-banking 4. none of the above
13.A software system that helps in managing warehouses[ ]
1. warehouse management system 2. data transfer management system 3. application management
system 4. none of the above
14. External rather than in house providers of logistics services [ ]
1. first party logistics 2. second party logistics 3. third party logistics 4. none of the above
15. Buyers & sellers incur costs in locating each other & in locating few products & services [ ]
1.. opportunity cost 2. search cost 3. sunk cost d. all the above
16. A single view that provides the status of multiple metrics is [ ]
1. dash board 2. black board 3. sketch board 4. all the above
17. The quantitative expression of critically important metrics [ ]
1.KPL 2.TQM 3. standard cost 4. all the above
18.The use of an external vendor to provide all (or)part of the products & services that could be provided
internally [ ]
1. In sourcing 2. outsourcing 3. availability 4. all the above
19. Selling the same good but with different selection & delivery characteristics(a)
a. versioning b. optimizing c. adopting d. all the above
20. A written document that identifies the companies goals & outlines how the company intends to
achieve goals are [ ]
1. goal plan 2. business plan 3. profit plan 4. all the above
21. The delivery of CRM applications to any user whenever and wherever needed is [ ]
1.CRM 2. Mobile CRM 3. customer satisfaction 4. all the above
22. A single server based data repository allows centralized analysis security & control the data[ ]
1. data warehouse 2. big data 3. application data 4. all the above
23. Activities conducted by users on the web to find answers to their questions are [ ]
1. customer service 2.web self service 3. automated service 4. all the above
24. A software system that helps in a managing warehouses [ ]
1. TQM 2.WMS 3.SRM 4. all the above
25.The movement of returns from the customers to vendors [ ]
1. reverse logistics 2. single logistics 3. double logistics 4. all the above

UNIT-V MCQS ANSWERS

1. 1
2. 2
3. 2
 4. 3
5. 1
6. 3
7. 2
8. 1
9. 1
10. 1
11. 2
12. 1
13. 1
14. 3
15. 2
16. 1
17. 1
18. 2
19. 1
20. 2
21. 2
22. 1
23. 2
24. 2
25. 1

Fill in the blanks:

1. ______________________________stands for enterprise invoice present and payment.

2____________________________ links one seller to any buyers for invoice presentment.
3. The inability to deliver products on time is a__________________________.
4. _____________________are incurred in ensuring that the agent performs tasks as expected.
5. A specific measurable standard against which actual performance compared is ____________.
6. The most dangerous risk to a company engage in e-commerce is _______________________
7. A business plan for a _________________or project inside an existing organization is business case.
8. FAQ stands for _______________________________________
9. CVN stands for______________________________________
10.Customer movements on the internet________________________________.
11. Portable that enables collaboration is _____________________________________
12. Information that is widely available & generally free to access on the _________________________.
13. DMZ stands for __________________________________________.
14. The combination of education and entertainment often through games is ______________________.
15. Auction conducted____________________________________________.
16. The secret code used to____________________________________message is key.
17. ___________________________is the degree to which the agents themselves travel through network.
18. A card that has monetary value loaded onto it and that is usually rechargeable is_________________.
19. A methodology that surveys external opportunities and threats is __________________________.
20. URL stands for_______________________________________________
21.UCE stands for______________________________________________
22. _______________________is an application that loads money from bank account to smart card chip.
23.________________________________ is transferring money form the buyers to merchants account.
24. __________________are segments of data & requests sent from one computer to another via internet.
25. Encryption code that is known only to its owner is ________________________________.
Fill in the blanks:
1. Eippp
2. Seller Direct Solution
3. Typical Problem3
4. Agency Costs
5. Metric.
6. Business Risk.
7. New Initiative
8. Frequently Asked Questions.
9. Card Verification Number.
10. Click Stream Behavior
11. Collaborative Portals.
12. Web Commodity Content.
13. Demilitarized Zone.
14. Edutainment.
15. Online Electronic Auction
16. Encrypt & Decrypt
17. Mobility
18. Stored Value Card
19. Swot Analysis.
20. Uniform Resource Locator.
21. Unsolicited Commercial E-Mail.
22. E-Purse
23. Settlement
24. Packets
25. Private Key.

Descriptive questions
UNIT-III
1. Write about mobile commerce?
2. Write about mobile commerce scope?
3. Write about mobile commerce benefits?
4. Write about limitations mobile commerce?
5. Write about mobile commerce framework?
6. Write about mobile commerce business models?
7. Write few sentences about difference between e-commerce and m-commerce?
8. Write about mobile commerce services?
9. Write about m-commerce applications?
10. Write about m-commerce challenges?
UNIT-IV
1. Explain about wireless communications?
2. Explain about mobile communications?
3. Explain about satellite communications?
4. Explain about mobile communication system?
5. Explain about mobile access technology?
6. Explain about mobile communication standard?
7. Explain about 1g?
8. Explain about 2g?
9. Explain about 2.5g?
10. Explain about 3g?

UNIT-V
1. Explain mobile banking?
2. Explain mobile banking business models?
3. Explain mobile banking technologies?
4. Explain mobile banking merits and de-merits?
5. Explain mobile ticketing?
6. Explain mobile ticketing process?
7. Explain mobile ticketing applications?
8. Explain mobile m-ticket providers?
9. Explain mobile payment system?
10. Explain mobile payment system features?

ASSIGNMENT QUESTIONS:
1. Describe about e-business and its features?
2. What is e-business? merits and demerits & value chains?
3. Write about e-business infrastructure?
4. Write about process of online payments?
5. Write about taxation & legal environment of e-business?
6. Write about intellectual property rights in online business?
7. Write about web marketing strategies?
8. Explain about advertising on web?
9. Explain about M-commerce business models?
10. Write about benefits & limitations of mobile commerce?
11. Describe about m-commerce services?
12. Explain m-commerce applications?
13. Write about wireless communications?
14. Write about satellite communications?
15. Write about Mobile access technology?
16. Write about m-commerce service providers?
17. Explain m-banking business models?
18. Explain mobile ticketing process?
19. Write about mobile payment process?
20. Write about mobile value added services?