A STUDY ON THE CUSTOMERS SATISFACTION LEVEL

TOWARDS AMARON BATTERIES AND INVERTER

1)Name

2)Age
A) Below 25
B) 25-40
C) Above 40

3)Gender
A) Male
B) Female

4)Status
A) Married
B) Unmarried

5)Qualification
A) Graduation
B) Post graduation
C) Any other qualification
6)Will you recommend AMARON batteries brand to someone else
A) Yes
B) No

7)In what way AMARON batteries are attracting the customer

A) Price of the batteries
B) Warranty period
C) Advertisement
D) After sale service

8)Which brand do you prefer

A) AMARON
B) Exide
C) SF sonic
D) AMCO
E) Luminous
F) Others

9)Are you the customer of AMARON

A) Yes
B) No

10)The AMARON distribution channel of supply chain is good

A) Yes B) No
11)How do you come to know about AMARON home UPS battery
A) Friends/Relative
B) showroom /exhibition
C) Newspaper/Magazine
D) Sales person

12)What are the main attribute do you look after while purchasing
AMARON battery
A) Durability
B) Functionality
C) After sales service
D) Safety feature

13)Customer awareness regarding AMARON batteries

A) Strongly agree
B) Agree
C) Disagree
D) Neither agree nor disagree
E) Strongly disagree

14)Warranty of the batteries is the most competitive factor of the

AMARON brand
A) Yes B) No
15)The warranty period of the AMARON batteries is very high
compared to other brand
A) Yes B) No
16)According to survey most of the customer asking for the price and
few of them asking about warranty
A) Yes B) No

17)There is a communication gap between the company and its

customer regarding various new offering and initiative
A) Agree
B) Disagree
C) Strongly agree
D) Neither agree nor disagree E) Strongly disagree

18)Overall customer awareness level about services and emergency

offered by AMARON batteries
A) Agree
B) Disagree
C) Neither agree nor disagree
D) Strongly agree
E) Strongly disagree

19)Do you think AMARON company is following customize solution

 A) Strongly agree B) agree c) Neither agree nor disagree

D) Disagree E) Strongly disagree

20)How would you rate the services of AMARON industries Ltd

A) Excellent
B) Very good
C) Good
D) Fair
E) Poor

21)How is the AMARON companies overall service

A) Excellent
B) Very good
C) Good
D) Poor

22) For which purpose you are using the battery

A) Household
B) Company or office
C) Business
D) Production place
23)How frequently you are using distilled water
A) Within 15 days
B) 15-30
C) 30-45
D) 45 Above

24)For what purpose you using the battery for household purpose
A) Basic for fan and light
B) Using T.V and computers
C) Overall use age

25)After sales service for AMARON batteries is fair

A) Strongly agree
B) Agree
C) Neither agree nor disagree
D) Disagree
E) Strongly disagree

26)How would you rate your level of satisfaction with AMARON

company in regards to price value
A) Excellent
B) Very good
C) Good
D) Fair E) Poor
27)AMARON’ S product have to improve on quality
A) Strongly agree
B) Agree
C) Neither agree nor disagree
D) Disagree
E) Strongly disagree