Jessica L.

Frias
2665 Magnolia St. Area C Camarin
Caloocan City
09278869474
friasjess03@gmail.com

Summary of  Results-driven professional offering a progressive, five-year career in IT System

Qualifications Analyst.
 Repeated success directing IT projects from inception to execution, strategically
allocating resources and delegating tasks to achieve on-time, on-budget delivery.
 Expertly manage technical support operations, diligently troubleshooting issues to
identify root causes and prevent recurrence.

 Process improvement champion with a history of implementing new procedures

and technologies to strengthen security posture, enhance operational efficiency,
and control costs.

Professional Gray & Associates, Seattle, Washington – June 2008-2010

Experience  Successfully directed the on-time, on-budget completion of company-wide upgrade
to Windows 10 and Office 365 impacting more than 50 onsite staff and five remote
employees.
 Initiated transformative IT policies designed to harden system security, including
enhanced measures for password requirements and user access.
 Spearheaded new procedures for Help Desk documentation, enabling the
development of a comprehensive knowledge base of common issues and
solutions to improve Help Desk efficiency.

Work History IT System Analyst

 ZIAPLEX INC., JANUARY 2012-PRESENT
 Solving complex IT problems
 Implement standard analysis and programming techniques across the development
life cycle of IT systems
 Able to communicate effectively with IT and non-IT professionals
 Being part of a team but working largely independently

Database Administrator
 SEVEN SEVEN GLOBAL SERVICES INC., JANUARY 2010-DECEMBER 2011
 Installed and maintained Oracle and Microsoft SQL Server data base instances
 Performed Databases Installations, Upgrades and Configurations

Education DE LA SALLE UNIVERSITY

 BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY
 MAY 2010
 GPA 3.7/4.0

Community Project Management Professional (PMP) Certification | Microsoft Certified

Involvement Professional (MCP) | Microsoft Certified Solutions Expert (MCSE)

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