RCLCrewTravel.

com – Frequently Asked Questions

Q. I’m used to having my return ticket in hand as I go on vacation. Why are you no longer
providing this?
A. Travel information will be available only through www.RCLCrewTravel.com, accessible within 35 days of
your Sign On date. If your country requires proof of an airline ticket prior to this date, please contact your
HR Center/Crew Office before you leave or contact CrewAssist@rccl.com from home.

Q. What if I do not have an email account?

A. It’s free, and it’s essential – and incredibly beneficial – to have an email account that you regularly
check. And once you have one, ensure that you advise your shipboard HR team, to have it entered in our
system. This is the only way you will be able to view your travel itineraries and other important
information.

Q. How do I get my password for www.RCLCrewTravel.com?

A. A message has been sent to your email address with a temporary password. When you log in for the
first time using that password, you will be required to change it for one of your choice. If you forget your
password, go to https://royalcaribbeancruiselines.atlassian.net/servicedesk/customer/portal/3 and choose
Request/Modify Access. In the event that the RCL HR Service Desk portal is down, users can get
technical support by emailing hrsd@royalcaribbeancruiselines.atlassian.net.

Q. Once I log in to the site, how do I find my travel details?

A. To view your travel details, just follow these easy steps:
1. Click on the “My Travel Details” button from the top menu.
2. Once you’re in your profile, you’ll see a summary of your travel details. For more specific flight
information, click on “Flight Itinerary”.

IMPORTANT: Itinerary changes may affect your travel, so check back 72 hours before you’re scheduled
to leave, for the most updated information, including the final hotel confirmation details. For flight status,
meal preferences, or seat arrangements, check with the airline directly.

Q. I used to leave the ship with my ticket, when I signed off. Why did the process change, and
should I be concerned that the Company does not intend to bring me back for my next
assignment?
A. The change in process occurred because the airlines have improved their forecast models, which in
turn, allows passengers to hold a seat in advance and purchase tickets at a better fare closer to departure
dates. This will not interfere with the assignment confirmation your Letter of Employment (LOE) reflects in
the sign off process. If there were to be a change in assignment, your scheduler would communicate
directly with you as usual, and that is in no way related to the one-way airline repatriation ticket you will
now hold when you leave the ship.

Q. What if I do not like the flights you give me? Are you just giving me the cheapest flights you
can find?
A. Tickets have been issued based on travel requirements following company travel policy. We always aim
to give you the best itinerary possible while being cost effective and following guidelines within the
company travel policy.
Q. How will I know my travel is ready?
A. The flight details will be available at www.RCLCrewTravel.com within 35 days of your joining date for
Sign On, or within 14 days of departure date when at Sign Off.

Q. When can I see my confirmed hotel details?

A. Your hotel confirmation will be available at www.RCLCrewTravel.com 5 days prior to your travel date.

Q. How will I receive the ticket?

A. You will not receive an actual ticket. An Electronic ticket and itinerary will be available to you once you
sign in to www.RCLCrewTravel.com, 35 days before your Sign On date.

Q. What if I have an issue with my return travel? Whom do I call for assistance?
A. Our team is always prepared to be of assistance to you in every way possible, 24x7. You can contact us
via:
1. Telephone:1-877-414-CREW(2739)**
**Please note that this number can be reached toll-free from around the world. However, if you
are calling from anywhere outside of the United States, to dial toll-free you must call from a
public landline and follow the dialing instructions posted on the 24X7 link of
www.RCLCrewTravel.com or refer to instructions on the CrewAssist wallet card you can pick up
from your onboard HR Center/Crew Office. If you call from a cell phone, charges may apply.
2. Email: CrewAssist@rccl.com
3. Online chat: www.RCLCrewTravel.com (you must log in, to chat with a representative)

Q. If I have to log in to get my ticket, whom should I contact if the system is down?
A. If you are having difficulty logging in to the website due to technical maintenance, please try again
later, or go to https://royalcaribbeancruiselines.atlassian.net/servicedesk/customer/portal/3 and choose
Report a System Issue. In the event that the RCL HR Service Desk portal is down, users can get technical
support by emailing hrsd@royalcaribbeancruiselines.atlassian.net. If your inquiry is urgent, you can call
the CrewAssist Support Team at 1-877-414-CREW(2739), or send an email to: CrewAssist@rccl.com.

Q. If I'm on vacation in another country and don't have access to my computer, whom should I
contact, to get my ticket?
A. Great news! You can access www.RCLCrewTravel.com (and, thus, your travel information, once it’s
ready) from any internet café, or by using a smartphone or other mobile device. As long as you have
access to the internet, you can log in.

Q. How will I be notified of any changes?

A. As is the usual process, if there are any changes to your assignment, your scheduler will contact you. If
there are changes to the flight details, a message will be sent to your personal email address (so be sure
to keep the information current, and check your email on a regular basis!). We also strongly recommend
that you check www.RCLCrewTravel.com closer to your travel date and, per standard airline policies, we
strongly recommend that you the check flight status directly with the airline and reconfirm your booking
with them at least 3 days (72hrs) prior to departure.
Q. How do I contact my scheduler?
A. If you have already received your assignment, you can contact your scheduler by following these steps:
• Log on to www.RCLCrewTravel.com
• Scroll down to the bottom of the webpage
• At the bottom right hand corner, click the Email (envelope) icon to access the Contact us pop-up
box
• In the drop-down menu, select “Scheduler”
• Indicate the purpose of your email in the Subject field and compose your message

Q. I’m a Category “C” employee, how will the new process affect me?
A. There is no change to what has been the process for Cat C employees.

Q. What other helpful details and tools are available at

RCLCrewTravel.com?
A. We’ve specifically designed www.RCLCrewTravel.com with you in
mind, and the site continues to evolve to serve you better. Right now,
at RCLCrewTravel.com, you can:
 View and print your Letter of Employment (LOE)
 Learn about the places you’ll visit, through the Port Guide
 Read helpful Travel Tips
 View a fun and informative video with great reminders before
you travel
 See the latest Travel Alerts from around the world
 And more!

Visit today!
RCLCrewTravel.com…
….It’s all for you!