Hyster – Yale Snap ShotYale Snapshot

Hyster-Yale Materials Handling, Inc. (NYSE:HY)

through its wholly owned subsidiary Hyster-Yale
Group, Inc. designs, engineers, manufactures,
sells and services a comprehensive line of lift
trucks and aftermarket parts.
Separate lift truck and fuel cell power solutions
segments.
Headquartered in Cleveland, Ohio

Approximately 6,500 employees globally:

2016 Revenue – @ $2.6 billion (Rs 17,500 Cr)

No. of trucks manufactured including JV and

Partners – Approx. 100,000 nos annually
 HYG in India – Since 2005
HYG in India – Since 2005
Hyster-Yale Lift Truck India Private Ltd, Pune

New Product Development Activities

Engineering Design
Participate in Global new product introduction, SPED, Value
engineering activities

Analysis Lead Design using FEA Software
Evaluate/optimise structural designs and manufactured
products using linear/non-linear finite element analysis tools

Technology Licensing Management

Global Sourcing / Supply Chain Intelligence
Pune

Commercial - Sales and Technical Service Support

Product Strategy for Indian Sub-Continent
(Total Strength @ 120 )
HY-I – 5th Floor

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Hyster-Yale Is a True Full-Line Lift Truck Supplier…
Hyster-Yale Is a True Full-Line Lift Truck Supplier…

CLASS 1 CLASS 2 CLASS 3 CLASS 4 CLASS 5

Electric Internal Internal

Counterbalanced Electric Narrow Electric Hand Combustion Engine Combustion Engine
Rider Trucks Aisle Trucks Trucks (cushion tire) (pneumatic tire)

1.0T to 5.5T 1.5T to 6.0T 1.5T to 8.0T 1.0T to 7.0T 1.0T to 52.0T

Electric ICE CB Big Trucks

Warehouse Equipment
CB

Order Pickers Internal Reach Stackers

Combustion Empty Container
3 wheel Electric Reach Trucks
Engine Handlers
Very Narrow
Aisle Trucks Laden Container
Handlers

Pallet Trucks Forklifts

Stackers
4 wheel Electric

Over 260 different truck models available

 Strong Sales & Service Network

Global YOU Local

Brand Solutions
(Customer)
Global Capability Local Solutions
Strong Independent Dealer Network (vs. company owned distribution by key competitors)
Explanation Proof Points Customer Impact

Independent Network – a focus on
customer satisfaction
Comprehensive solutions - ability to
provide solutions regardless of
manufacturers limitations
ElectroMech + Cranedge has
8 branches & 40 sales , 150+ service
technicians … HYG has Tech support
ElectroMech has proven track record
of providing solutions to crane
customers
Speed of support when customer is at
their highest need
Single source provider for Material
handling needs leading to high
productivity and less downtime
 WHY YALE -ELECTROMECH

Number Play

1,10,000 Lift trucks manufactured by HYG in a year

6,800 Solutions offered by ElectroMech to date

3,000 Assets under management by Cranedge

ElectroMech – Cranedge Dealer of Yale

ElectroMech is India’s largest Industrial Cranes manufacturer in terms of

Us
About
Both In Volumes & Value!
 Service Edge

Cranedge India Private Limited

(100% owned subsidiary of ElectroMech)
Cranedge is the only service company dedicated to provide complete after
market sales and services required for Fork Lifts ,Cranes & Hoist

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 Service Philosophy

• Lifetime relationships through personalised attention

• Service at your doorstep through a single point of contact
• Striving towards zero down time
• Increasing plant productivity and profitability
• Consultative approach to problem solving

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 What will Cranedge Do ?

• Pre Dispatch Inspection (PDI)

• Commissioning of Fork lift
• Warranty Calls
• Breakdown Calls
• AMC
• Spare Parts Support
• Health Check-ups
• Trainings

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AMC / Trainings /Spare Part - Support
Annual Maintenance Contract :
• On call visits for Preventive Maintenance.
• AMC’s – 4 maintenance calls (+ 2 break down call free)
• Cranedge Provide Engineer stationed at site ( 20 trucks or more)
• Battery Checks and maintenance are covered under PM.
• Equipment Audit
• Customize AMC which suits customer requirement.
Trainings:
• In house training for existing customers.
• Training at customer site.
• Training on truck safe operations.
• Training on preventive checks and maintenance.
Spare Management :
• Carries Stock of Fast moving Spares.
• Support in Spare Management system

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Expertise in Services :
• All Engineers are trained by the YALE trained Trainer in Pune.
• Training is done in two modules (Classroom Training & Onsite Practical Training)
• Refresher courses conducted at Pune Half yearly
• Branch/ Site engineers get the support over phone by the Technical team from Pune.
• Each zone has specialized expert in MHE.
• NMHG/Yale – Contact Management and technical support over phone as required.

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Customer Support
• Customer registers a complaint at Centralized Customer Support Help Desk

• Mode of registering complaint:

• 1. Email: cs@cranedge.com or Website – www.cranedge.com
• 2. Toll free number: 1800-2090010
• 3. Landline phone number: +91- 20 -27130644
• 4. Mobile phone number: +918605004910
• 5. Customer complaints are monitored by internal developed software Archibus.

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Warranty /Breakdown calls – By Integrated Software Archibus

Resolving the breakdown call

• Receives breakdown information from customer through mail/telephone /verbal.
• A discussion is held with the customer to know the nature of the problem either
by telephone/mail/ meeting f to f.
• An analysis of problem is done to understand the problem & the possible causes.
If not understood the possible causes, one time break down visit charges quoted
to customer.
• Customer’s purchase order / payment confirmation/CCS confirmed.
• Service Engineer allocated through ARCHIBUS and attends the problem.
• Service engineer attends the crane breakdown, if the problem is minor, solved
immediately.
• ARCHIBUS work completion report sent to customer with comments.

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 Team Strength

Service Engineers PAN INDIA : 120

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 Service Team Spread North
Delhi 3
Chandigarh 2
Jaipur 2
Lucknow 2

Gujarat
Ahmedabad 2
Vadodara 6 East

Surat 2 Kolkata 2

Jamnagar 7
Jamshedpur 2
West & Madhya Pradesh
Pune 65 HYBA
Mumbai 5 Hyderabad 2
Indore 1
Bangalore 4

South
Chennai 5
Coimbatore 4

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Dedicated Service Van

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Diverse Customer Base –Global & Domestic

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Thanks You