Confirming :

We use confirming expressions when we want to make sure about our arrangement on meeting,
flight booking , and etc.
The confirmation can be about the time, the place, and more details releating to our
Cancelling :
If we can’t come to the meeting or we void the flight, we can use cancelling expressions here are
the expression
Expressions used in confirming :
 I would like to confirm about…
 I want to make sure that..
 I want to ensure that..
Expression used for cancelling :
 I regret to tell you that I haveto cancel the meeting
 I am sorry that I will have to cancel my reservation

ke true statements, using the table

I Away Tomorrow
My Boss In (Makassar) This (Monday)
My Secretary Will be In the office Next (Tuesday)
My Colleagues Won’t be Back from At (ten)
(Bandung) free By (eleven)

 Expressions dealing with confirmation and cancellation:

o I’d like to confirm my flight to Singapore.
o I regret to tell you that I have to cancel our appointment.
o I’m afraid I have to cancel my flight.

 Expressions dealing with arrangement

o What will you do on Holiday?
o I am going to go picnic.
o What about tonight?
o How about tomorrow?
o I’m sorry. I have got something to do tomorrow. What about Sunday?

Dialogue one

Situation : Mr Herlambang is calling yellow bird airline to confirm about this reservation .

Woman : Yellow bird Airline. May I help you?

Man : Yes, I’d like to confirm my reservation for the first flight tomorrow.
 Woman : May I know your name, please?

Man : It’s Herlambang. Bayu Herlambang.

Woman : All right, let me check it for you. Mr Herlambang. Yes we pleased to reserve you a
business class ticket from Jakarta to Bali for March 14, 2006. The flight number
is YB 0047, and the departure time is0700A.M Is that correct, sir?

Man : Yes, it is Thank you very much.

Woman : you’re welcome.

Jawaban Positif
 Sure
 Certainly
 Why not
 With a pleasure
 I’d be glad to
Jawaban Negatif
 I’m afraid I can’t
 I’m sorry I can’t
2. Would you mind + verb + ing, please ?
Would you mind examining this record ?
Would you mind calling him for me ?
Jawaban positif
 No, I don’tmind
 Not at all
 No of course not
 No, that would be fine
Jawaban Negatif
 I am afraid yes
 Yes, I do mind
3. Would you mind if + verb1
(Digunakan untuk meminta izin)
If I would you mind
Would you mind if used your phone
Would you mind I sat here

Example Dialogue
irman : Do you have any events this afternoon?
o : no sir, may I help you?
irman : yes, I invite meeting this afternoon to meet with clients
o : Okay sir, where and at what time the meeting will be held?
irman : about 01.00 pm after lunch
o : yes sir I will try later
irman : Okay I'll see you later
o : see you later sir 

Tya : i’m afraid all meeting rooms are reserved.

Aldo : we’ll have to begin earlier.
Tya : we can’t do that.
Aldo : why not ?
Tya : the people from the branch office can’t come before eleven.
Aldo : why don’t we meet in your office?
Tya : oh okay, let’s do that

Cindy : are you still OK for Monday ?

Bagus : no, I’m sorry. Can we make it another day ?
Cindy : yes, what’s the problem ?
Bagus : i have an important deadline and my secretary is going to be away.
Cindy : Ok, call me next week, we’ll arrange another day

 Expression dealing with Handling complaints

o Excuse me. I have a problem with my phone I bought in your shop yesterday.
o I apologize for your inconvenient.
o I am very sorry, Sir
o We will check it first.
o We will repair it soon.
o I received my order from your boutique. But there is no belt here. You know, the gown will be
imperfect without the belt.
o I have registered my cell phone number, but why do you cut the net
o You are right, we will change it.
o We will continue your problem to our manager.
o Well, thank you for your attention
o You are welcome

Contoh percakapan tentang handling complaint

Complaint Dialogue In Aston International Hotel

Percakapan mengenai Keluhan Tamu pada Hotel Aston Internasional

F : Good Morning Sir. May I help you?

S : Actually, I just got the news that my flight will arrive at 4.30 PM but it supposed to come at 10.00
AM. I am 60 years as you see, so it will be so difficult for me to wait in the airport for such a long
time. I want to occupy your room till the afternoon.
F : Sir, you are lucky as we don’t have any booking of that room till afternoon. But sir, as you know,
12.00 PM is our last check out time and if you like to stay more then you have to pay for that.
S : What ??? (with the loud voice). What the hell are you talking? Why I have to pay?
F : Sir, it is the rule. Sir, you will be happy to hear that you will not have to pay full room rent. If you
stay till afternoon then you will be charged only 50% of the room rent.
S : Hey men. Don’t you know I have settle my account already?
F : Yes… Sir… But …
Ya Pak…..Tapi……
S : What but? Listen…..hey listen to me. I will not pay a single cent for 4 hours. Are you deaf? I will
not pay anymore. Is it clear to you?
F : Sir, I really understand your problem. But I am afraid I have nothing to do. 12.00 PM is our last
check out time and if you want to stay more you have to pay, that is the rule we have for all our
guest.
S : I have been staying in this hotel for 3 days. Your service is so poor. I will complaint against you.
F : We are very sorry Sir. OK… I can do one favor for you.
S : What ???
F : Sir, after 12 you can leave your baggage to us and enjoy in our lobby. And you will not be charged
anymore.
S : Damn it man! You people are mad. Listen to me clearly. I know how hard to earn money. I will not
pay anymore for 3 to 4 hours.
F : Sir, you can really enjoy in our lobby for the rest of the time.
S : No….never. I like to sleep in my room till 3 PM and I will never pay anymore.
F : Then Sir please be seated in our lobby. I am calling our manager. He is the right person to solve
your problem. Please be sited there. Our manager will come within 5 minutes.
S : Ok, I am waiting. Let him come and talk to me.
F : Thank you Sir for your patience !