54

THREE (3) YEAR STRATEGIC PLAN ON FRONTLINE SERVICES OF PENRO, LA UNION

2018-2020

AREAS OF OBJECTIVE STRATEGIES RESPONSIBLE TIME FRAME BUDGET SUCCESS

CONCERN (PLANS/ DEPARTMENT INDICATOR
PROGRAMS) & PERSONS
2018 2019 2020
Goal: Timely conduct of field investigation/ocular inspection and submission of investigation report.

1. Conduct of To foster Conduct a weekly LMO III and Every week of Every Every week N/A 95% of the
field personnel to review of the SVEMS the month week of of the conduct of
investigation/ conduct field conduct of field the month month ocular
ocular investigation/ocul investigation/ocular inspection/fi
inspection and ar inspection and inspection and eld
preparation of preparation of preparation of investigation
investigation investigation investigation report and
report. report faster. by the Unit and preparation
Section Heads. of
investigation
report are
conducted
and
submitted on
time by
2020.

Post in the Technical LMO III and Every month Every Every Improved
Services Division SVEMS of the year month of month of performance
Bulletin Board the the year the year of the
Top 10 fastest personnel by
personnel per week 2020.
to motivate them to
conduct field
investigation/ocular
inspection and
preparation of
investigation report
quickly.
 55

AREAS OF OBJECTIVE STRATEGIES RESPONSIBLE TIME FRAME BUDGET SUCCESS

CONCERN (PLANS/ DEPARTMENT INDICATOR
PROGRAMS) & PERSONS
2018 2019 2020
Goal: Prompt release of Certificates and other Documents

2. Issuance of To release Revision of Manual DENR-Central Memorandum- Full Full N/A PENRO, La
Certificates Certificates and of Authorities giving Office request implement implementa Union
and other other documents the authority to the revision of the ation tion improved
documents. on a timely Officer-in-Charge to DENR- Manual of performance
manner. sign the requested Regional Office Authority by 2020.
Certificates and I
other complex (January)
documents.

(February-
June-Action of
DENR-Central
Office)

Goal: To augment customer satisfaction along facilities

3. Adequacy of To improve Improve MSD – PS Jan.-Dec. Full Full N/A By 2018,

facilities facilities of procurement operation operation procurement
PENRO, La Union planning to include planning
maintenance of already
facilities such as air included
conditioner, clean purchased
comfort rooms and and
comfortable waiting maintenance
area/tables for of facilities to
writings for the be utilized on
customers and PENRO, La
facilities for PWD Union.
and pregnant
women.
At least 90%
ARTA rating
obtained.
 56

AREAS OF OBJECTIVE STRATEGIES RESPONSIBLE TIME FRAME BUDGET SUCCESS

CONCERN (PLANS/ DEPARTMENT INDICATOR
PROGRAMS) & PERSONS
2018 2019 2020
Goal: Employment of Additional Staff that would Attend to Customer’s Needs

4. Limited To hire and Allot plantilla DBM and MSD Request Notice and P 845,108 By 2019,
personnel to trained additional position for a public clearance for filling up public
attend to staff that would assistance desk the creation of of Unit Cost: assistance
customers. attend to officer (1), land plantilla vacancies PADO-13,378 desk officer,
customer’s needs management positions LMI-13,378 land
FR-11,658
inspectors (2), forest (Jan.-Feb.) management
rangers (2). (January) inspectors,
No. of Months: and forest
(February- 22 (March, rangers were
December- 2019- 2020) hired and
Action of trained of
DBM) their duties
and
responsibiliti
es.

Conduct continuous MSD Every Civil Every Civil Every Civil 70 * By 2020,
trainings on Basic Service Month Service Service 1,200/pax = 95%
Customer Service Month Month P84,000 consistency
Skills. customer
(Sept.) (Sept.) (Sept.) Meals and service will
Snacks, attain.
Accommo- .
dation and
Supplies
 57

AREAS OF OBJECTIVE STRATEGIES RESPONSIBLE TIME FRAME BUDGET SUCCESS

CONCERN (PLANS/ DEPARTMENT INDICATOR
PROGRAMS) & PERSONS
2018 2019 2020
Goal: Faster Delivery of Service through Creation and Operationalization of Information Systems and other ICT equipment
5. Low To deliver faster Improve MSD – PS Jan.-Dec. Full Full By 2018,
application of services to procurement operation operation procurement
Information customers and to planning to include planning
Communicati easily track the the ICT equipment. already
on status of the included ICT
Technology requested units and
(ICT) such as document through will be
document development of purchased
tracking and Databases or data Development and ICT Unit in Jan- March Full Full Desktop Set: to be utilized
data bases tracking systems Installation of coordination operation operation P15,000 on the
as well as Database/ Tracking with MSD database/
installation of system on Incoming 3 sets = data
computers and and Outgoing P45,000 tracking
other ICT communications system and
equipment by 2020, all
ICT
equipment
are
operationaliz
ed.

Conduct training on ICT Unit, in (April) Full Full 15 personnel By March of

the utilization of the coordination operation operation * 1,200/pax 2018, 100%
developed database/ with MSD = P18,000 of the users
tracking system (HRDS) were already
knowledgeab
le on the
database/
data
tracking
system.
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AREAS OF OBJECTIVE STRATEGIES RESPONSIBLE TIME FRAME BUDGET SUCCESS

CONCERN (PLANS/ DEPARTMENT INDICATOR
PROGRAMS) & PERSONS
2018 2019 2020
Goal: Creation of Conducive PENRO La Union Building

6. Limited Space To finish the Construction of the MSD-AS Jan. – Dec. Full Full P5,000,000 By 2019,
in the Office construction of second floor or the operation operation as per new PENRO
PENRO La Union extension of PENRO Working La Union
Building La Union Building Financial building was
women. Plan constructed
with
complete
amenities for
a conducive
environment

Goal: Fortified the personnel’s commitment to public service

7. Personnel are To strengthened Conduct training on MSD Once a year Once a Once a year 70 * Personnel
always on the personnel’s Customer Total year 1,200/pax = will increase
field commitment to Satisfaction. P84,000 their morale
public service and sense of
Meals and value by the
Snacks, year 2020.
Accommo-
dation and
Supplies

Creation of Special
To assure that the Order authorizing TSD Jan. – Dec. Jan. – Jan. – Dec. N/A By 2020 all
concerned the personnel Dec. personnel
personnel are concerned to be at were
available and the the Office on compliant to
efficiency in the Mondays and the Special
management of Fridays for Order and
their works. processing of deliver
requested
documents/paper
works.
 59

Legend:

DBP- Department of Budget and Planning MSD- Management services Division LMO III-Land Management Officer
PS –Planning Section AS- Accounting Section SVEMS-Supervising Ecosystem
ICT- Information Communication Technology HRD- Human Resource Department Management Specialist
TSD- Technical Services Division

Prepared by: Noted by:

KRIZIA MARIE C. FLORES ALFREDO R. RACOMA, JR.

Researcher Chief, Technical Services Division, PENRO, La Union

Approved by:

MAXIMO F. SORIANO, JR.

PENR Office, PENRO, La Union