2004 December

ALL FIVE questions are compulsory and MUST be attempted

1 The accounting function is one of several key functions within an organisation, all
of which integrate to ensure that
the organisation is able to deliver its products or services as efficiently and
effectively as possible.
Required:
(a) Explain the purpose of the accounting function within an organisation
and identify and briefly describe how
it interacts with ANY TWO OTHER functional areas. (8 marks)
(b) Identify and describe the key factors which might affect the type of
accounting system used within an
organisation. (6 marks)
(c) Explain how you would expect the accounting function to be affected if
the organisation has its operations
in a number of different countries. (6 marks)
(20 marks)
2 Effective management control systems are an essential feature of all organisations.
Required:
(a) Identify and briefly describe the features of a good internal control
system. (8 marks)
(b) Outline the major limitations of internal control systems. (4 marks)
(c) Explain how the limitations of internal controls identified in part (b)
above might be overcome, using
examples. (8 marks)
(20 marks)
3 An understanding of organisational culture is important because it can explain
much of what happens in organisations
and can also provide insights into how organisational effectiveness might be
improved.
Required:
(a) Explain what you understand by the term ‘organisation culture’. (4
marks)
(b) Charles Handy’s classification identifies four distinct cultural types.
Identify these four types and fully explain
any two of these. (10 marks)
(c) Identify and describe any two factors which might influence the
development of an organisation’s culture.
(6 marks)
(20 marks)
2
4 Ineffective communication is frequently cited as being a major contributor to poor
performance within organisations.
Required:
(a) Distinguish between formal and informal methods of communication
used within organisations. (8 marks)
(b) Explain the advantages and disadvantages of formal communications. (6
marks)
(c) Explain the advantages and disadvantages of informal communications.
(6 marks)
(20 marks)
5 All employees, at whatever level, have a responsibility not only for their own safety
in the workplace, but also for those
around them.
Required:
(a) Identify and describe typical activities in which accidents might happen
or where there may be risk or
potential danger to employees. (10 marks)
(b) What advice would you give to a new employee to enable them to
minimise their exposure to safety hazards
and risks in the workplace, thereby ensuring as safe a working environment
as possible? (10 marks)
(20 marks)

2004 June
Section A – ALL FIVE questions are compulsory and MUST be attempted
1 Organisations can be described as open systems, interacting with a variety of
different stakeholders in an ever
changing environment.
Required:
(a) Explain what you understand by the term ‘stakeholders’. (2 marks)
(b) Identify and describe three key stakeholders of an organisation and
briefly explain their relationship with the
organisation. (6 marks)
(c) Identify and briefly explain the key external environmental influences
which might impact on any
organisation and its stakeholders. (6 marks)
(d) Give examples of how any two of the influences you have described in
part (c) might impact on your
organisation, or an organisation with which you are familiar. (6 marks)
(20 marks)
2 You have been asked to undertake a review of how the purchasing of stationery
and computer consumables is
undertaken within your organisation, or one with which you are familiar, with a view
to controlling the process more
effectively.
Required:
(a) Identify and explain the key stages in the purchasing cycle that you
might expect to see when undertaking
this review. (8 marks)
(b) Make recommendations to your manager about the type of controls
which could be implemented at three of
the stages you have identified above. (12 marks)
(20 marks)
3 Effective team working is an increasingly important aspect of organisational life.
Required:
(a) Outline the key characteristics/features of effective teams. (8 marks)
(b) Identify and explain the key stages of group development as identified
by Tuckman. Your explanation should
include reference to the role of the group leader at each stage. (12 marks)
(20 marks)
4 You have been asked by your manager to write instructions for a new member of
staff who is taking up their first
appointment since leaving college.
Required:
(a) Write a memo to the new member of staff which identifies and explains
how to use three different approaches
to personal work planning. (10 marks)
(b) Explain the main techniques and tools the new member of staff could
use to help them manage their time
as effectively as possible. (10 marks)
(20 marks)
2
5 The International Labour Organisation estimates that each year, more than two
million people die of work related
accidents and illnesses.
Required:
(a) Outline the role of training in raising awareness of health and safety
issues. (8 marks)
(b) Describe the respective roles and responsibilities of senior
management, the supervisor and the individual in
promoting health and safety within the organisation. (12 marks)
(20 marks)

2005 dec
ALL FIVE questions are compulsory and MUST be attempted
1 Planning is an important business process and can be critical to an organisation’s
success.
Required:
(a) Give two reasons why business planning is important to managers in
organisations. (4 marks)
(b) Explain two main differences between strategic planning and tactical
planning. (4 marks)
(c) Identify and briefly describe four elements that you might expect to see
in an organisation’s human resource
plan. (12 marks)
(20 marks)
2 All business and accounting systems require formal controls if they are to be useful
and effective within an
organisation: the payroll system is one example.
Required:
(a) Explain the purpose of a payroll system. (2 marks)
(b) What information relating to individual employees would you expect to
be held on a payroll file? (6 marks)
(c) Identify and explain four key controls relating to wages and salaries. (12
marks)
(20 marks)
3 Delegation of authority is the process whereby a superior devolves to the
subordinate part of his or her own authority
to make decisions.
Required:
(a) Give three reasons why a manager or supervisor might delegate some
of their authority to their subordinates.
(6 marks)
(b) What factors should a manager or supervisor take into account when
deciding whether or not to delegate?
(6 marks)
(c) Briefly give four reasons why many managers and supervisors are
reluctant to delegate. (8 marks)
(20 marks)
2
4 One of the main purposes of an effective appraisal system is to improve individual
and organisational performance.
Required:
(a) Identify the four key stages of the appraisal interview process. (4 marks)
(b) Provide a full explanation of the kind of activities and actions you would
expect to take place at any two of
the stages you have identified in part (a) above. (8 marks)
(c) Identify and explain two potential disadvantages of an appraisal
scheme. (8 marks)
(20 marks)
5 Security aims to prevent others from illegally accessing, stealing and damaging the
property of an organisation and/or
the people who work in it.
Required:
(a) Identify and explain the three basic principles of effective security. (12
marks)
(b) Provide two examples of who or what might be particularly at risk in a
business organisation. (4 marks)
(c) Provide two examples of particular locations within an organisation that
might be at risk. (4 marks)
(20 marks)

2005 June
Section A – ALL FIVE questions are compulsory and MUST be attempted
1 Organisation structures are the framework for getting work done efficiently and
effectively. Businesses are organised
and structured in a variety of different ways and as well as ‘tall’ or ‘flat’ structures, a
matrix structure is adopted by
some organisations.
Required:
(a) What do you understand by the term ‘matrix structure’? (4 marks)
(b) Identify and briefly explain four key advantages of a matrix structure. (8
marks)
(c) Identify and briefly explain four key disadvantages of a matrix
structure. (8 marks)
(20 marks)
2 Legislation requires that the accounts of a public limited company must be audited.
Required:
(a) Explain the role of an external auditor. (3 marks)
(b) What is the purpose of the external auditor’s report and what would you
expect to be included in it?
(8 marks)
(c) What are the three main differences between the internal and the
external auditor? (9 marks)
(20 marks)
3 Henri Fayol was a key contributor to the classical view of management and
identified five functions of management
which apply to any organisation. These are planning, organising, commanding,
coordinating and controlling.
Required:
(a) What are the key characteristics of the classical view of management?
(10 marks)
(b) Fully explain what is involved in any two of Fayol’s five functions. (10
marks)
(20 marks)
4 Conflict in organisations is often considered to be inevitable and can have positive
as well as negative outcomes.
Required:
(a) Identify and explain the key sources of conflict in organisations. (12
marks)
(b) Explain the win-win approach to resolving conflict and contrast this
approach with win-lose and lose-lose
approaches. (8 marks)
(20 marks)
2
5 Data in the workplace is potentially at risk of security breaches. It can be damaged,
lost or stolen in the same way
that equipment and valuables can.
Required:
(a) Outline and briefly explain the potential risks to data held in
organisations, including data that is held or
transmitted electronically. (10 marks)
(b) Identify ways in which the risks to data identified in (a) can be reduced
or avoided. (10 marks)
(20 marks)

2006 dec
ALL FIVE questions are compulsory and MUST be attempted
1 Many accounting systems are now computerised. Computerised accounting
systems have a number of advantages
over manual systems, but there are also a number of disadvantages.
Required:
(a) Identify four advantages of computerised accounting systems. (10
marks)
(b) Identify four disadvantages of computerised accounting systems. (10
marks)
(20 marks)
2 Every organisation is likely to be exposed to the risk of fraud.
Required:
(a) Identify four common types of fraud. (8 marks)
(b) Explain the consequences of the types of fraud identified in part (a)
above. (12 marks)
(20 marks)
3 Motivation is a very important element in the management of individuals and can
be a useful tool for improving
productivity.
Required:
(a) Explain Abraham Maslow’s theory of motivation. (10 marks)
(b) Give five major practical limitations of Maslow’s theory. (10 marks)
(20 marks)
4 Training is the systematic development of the attitude, knowledge, skill and
behaviour pattern required by an
individual in order to perform a given task or job effectively.
Required:
(a) Explain five benefits of training for an organisation. (10 marks)
(b) Explain five benefits of training for individual employees. (10 marks)
(20 marks)
5 An effective health and safety policy is an important part of maintaining the health
and safety standards promoted by
the International Labour Organisation.
Required:
(a) Identify the five key elements that you would expect to see in a health
and safety policy. (10 marks)
(b) Identify five steps an organisation can take to ensure that its health and
safety policy is effective.
(10 marks)
(20 marks)

2006 june
ALL FIVE questions are compulsory and MUST be attempted
1 Every organisation interacts with its external environment.
Required:
(a) Identify four external environmental influences which can affect any
organisation. (8 marks)
(b) Explain fully, with the use of examples, how any two of those external
influences identified in part (a) above,
might affect your own organisation, or one with which you are familiar. (12
marks)
(20 marks)
2 Management information is used for a wide variety of purposes. Three main
functions of management where
management information can be useful are planning, control and decision-making.
Required:
(a) Explain how management information can assist in each of the three
areas identified above. (12 marks)
(b) Identify and describe four key internal sources of management
information. (8 marks)
(20 marks)
3 Robert Blake and Jane Mouton carried out research (The Ohio State Leadership
Studies) into managerial behaviour
and developed a grid to explain their findings.
Required:
(a) What are the two essential dimensions of Blake and Mouton’s
managerial grid? (4 marks)
(b) Identify and explain any two of the styles of management shown in the
grid. (10 marks)
(c) Identify and briefly explain two practical applications of the grid. (6
marks)
(20 marks)
4 Communication underpins everything you do at work. Effective communication is a
two way process and is often
shown as a cycle.
Required:
(a) Explain, with the aid of a diagram, the communication process/cycle. (8
marks)
(b) Identify four barriers to effective communication. (4 marks)
(c) Identify four ways in which management could improve communication
in an organisation. (8 marks)
(20 marks)
2
5 The International Labour Organisation (ILO) has never accepted that disease and
injury are an inevitable part of
working life.
Required:
(a) Identify four reasons why health and safety should be important to all
organisations. (4 marks)
(b) What responsibilities do individuals have to ensure a healthy and safe
working environment? (8 marks)
(c) What responsibilities do organisations have to ensure a healthy and
safe working environment? (8 marks)
(20 marks)

2007 dec
ALL FIVE questions are compulsory and MUST be attempted
1 The accounting function is part of the broader business system and does not
operate in isolation. Accounting systems
must be adequate to fulfil a range of objectives.
Required:
(a) Identify FOUR key purposes of an accounting system. (8 marks)
(b) Identify and explain, with the use of examples, any TWO organisational
factors that might influence the
accounting systems of a business. (12 marks)
(20 marks)
2 Control systems make sure that the organisation drives its plans forward and
achieves its objectives. An effective
control system will promote corrective actions where necessary and also help to
detect and deter fraud or prevent
inefficiency.
Required:
(a) List EIGHT types of internal controls that can be used by an
organisation. (8 marks)
(b) Fully explain any THREE of the types of controls identified in part (a)
above. (12 marks)
(20 marks)
3 Team working allows tasks to be shared amongst a number of individuals so that
they get done faster and more
effectively and with a greater range of skills and knowledge than by individuals
working alone.
Required:
(a) Fully explain any TWO different approaches to the organisation of
teamwork. (8 marks)
(b) Describe any FOUR of the team roles identified by Belbin and explain
their contribution to the team.
(12 marks)
(20 marks)
4 There are several different schools of learning theory which help to describe and
understand how people learn.
Required:
(a) Using the work of either Honey and Mumford or Kolb, explain the FOUR
key elements of the experiential
learning cycle. Your explanation should include a fully labelled diagram. (10
marks)
(b) Identify and fully explain any TWO of the learning styles classified by
Honey and Mumford. (10 marks)
(20 marks)
2
5 Security aims to prevent others from taking away or doing damage to things that
belong to your organisation and/or
the people who work within it.
Required:
(a) Identify and explain any FOUR vulnerable points found on business
premises and within systems.
(8 marks)
(b) Give FOUR examples of security procedures that should be in place in an
organisation and explain how the
contents of each might protect the organisation from potential security
risks. (12 marks)
(20 marks)

2007 june
ALL FIVE questions are compulsory and MUST be attempted
1 Many different types of activity are carried out in a typical organisation. Many of
these activities can be grouped into
broad functional areas within the organisation structure.
Required:
(a) Identify and fully explain any two broad functional areas within an
organisation. (10 marks)
(b) Briefly explain any five factors which might influence the way in which
an organisation is structured.
(10 marks)
(20 marks)
2 An integrated system links together the different elements of an accounting
package such as sales, purchases and
stock.
Required:
(a) Explain four potential benefits of an integrated system. (10 marks)
(b) Identify and briefly explain five key outputs from a computerised sales
ledger system. (10 marks)
(20 marks)
3 There are different levels of management in most organisations. The supervisor is
the first level of management.
Required:
(a) Explain four key features of supervision. (8 marks)
(b) With reference to appropriate theories, identify and fully explain three
key differences between management
and leadership. (12 marks)
(20 marks)
4 Interpersonal skills are skills used in the interactions and relationships between two
or more people.
Required:
(a) State and briefly explain five examples of interpersonal skills. (10 marks)
(b) State and briefly explain five examples of where interpersonal skills are
important in an organisation.
(10 marks)
(20 marks)
T5
5 A safe and healthy working environment is an important part of maintaining the
health and safety standards promoted
by the International Labour Organisation.
Required:
(a) Give five examples of costs that might be incurred by an organisation as
a consequence of accidents or illness
within the workplace. (10 marks)
(b) Identify and briefly explain five key factors which can contribute to a
safe and healthy working environment.
(10 marks)
(20 marks)

2008 Dec
ALL FIVE questions are compulsory and MUST be attempted
1 (a) Explain the role of coordination in an organisation’s strategic planning
process. (12 marks)
(b) Identify and briefly explain four key stages in human resource planning.
(8 marks)
(20 marks)
2 (a) Explain three different types of comparison that managers might
make when reviewing reports on business
or functional performance. (12 marks)
(b) Outline the information you would expect to be included in EITHER a
production and material control report
OR a marketing and distribution report. (8 marks)
(20 marks)
3 (a) Explain McGregor’s concept of Theory X and Theory Y regarding
human nature and behaviour at work.
(12 marks)
(b) Briefly explain William Ouchi’s concept of the Theory Z organisation and
give three of its key characteristics.
(8 marks)
(20 marks)
4 Work planning is an important part of a manager’s day-to-day work, as well as
making an important contribution to
how individuals can organise themselves effectively.
Required:
(a) Describe the steps a manager should take when planning the work of a
department. (8 marks)
(b) Explain how you would use any four planning aids to help you to
organise your personal workload effectively.
(12 marks)
(20 marks)
5 (a) Explain five key components of an effective health and safety policy.
(10 marks)
(b) List the steps a health and safety manager should take in order to
design and implement an effective risk
management programme. (10 marks)
(20 marks)

2008 June
ALL FIVE questions are compulsory and MUST be attempted
1 Organisations operate within a regulatory framework set by government which is
very broad in scope and deals with
a range of specific issues.
Required:
(a) Explain four principal aims of the government regulation of business. (8
marks)
(b) Identify and explain, with the use of examples, any four key areas in
which an organisation is affected by
government legislation and regulation. (12 marks)
(20 marks)
2 Cash is a significant asset for many businesses and the control of cash is of prime
importance.
Required:
(a) Outline three key objectives for the control of cash in any cash system.
(6 marks)
(b) Identify any two types of cash system and in each case recommend
three forms of control that should be
included in a detailed control procedure. (14 marks)
(20 marks)
3 A leader is someone who exercises influence over other people. There are many
different leadership models and
theories which try to explain the process of leadership.
Required:
(a) Outline three classifications of the theories, or ‘schools’ of leadership.
(9 marks)
(b) Explain the Hersey and Blanchard situational leadership model. Your
explanation should include a description
of the four leadership styles identified within the model. (11 marks)
(20 marks)
4 The effective employee needs to know exactly what their job entails and needs to
be very familiar with the work
methods and practices of their organisation.
Required:
(a) Explain the purpose of a job description and outline any four sections
that might be included within it.
(10 marks)
(b) Identify and briefly explain five factors that affect the work methods
and practices employed in an
organisation. (10 marks)
(20 marks)
2
5 Required:
(a) Explain why emergency procedures are important and outline four key
areas that you would expect to see
included in an organisation’s emergency procedures. (10 marks)
(b) Explain why accident reporting procedures are important and outline
three important steps that you would
expect to see included in an organisation’s accident reporting procedures.
(10 marks)
(20 marks)

2009 Dec
Section A – ALL 12 questions are compulsory and MUST be attempted
Please use the Candidate Registration Sheet provided to indicate your chosen answer
to each multiple choice question.
Each question in this section is worth 2 marks
1 Which TWO of the following are advantages of computerised accounting
packages over manual systems?
1. They make it easier to see where a mistake has been made
2. They can be used by non-specialists
3. They provide more consistent processing than manual systems
4. They are less expensive to implement
A 1 and 2
B 1 and 4
C 3 and 4
D 2 and 3
2 Which of the following is normally subject to the most direct government
regulation?
A Employment protection
B Corporate social responsibility
C Business ethics
D Corporate governance
3 Which part of a SWOT analysis considers external environmental factors?
A Strengths and weaknesses
B Strengths and threats
C Opportunities and threats
D Opportunities and weaknesses
4 For which TWO of the following does the external auditor have
responsibility?
1. Evaluating the efficiency of systems and procedures
2. Reporting to shareholders
3. Detecting fraud
4. Giving an opinion on financial statements
A 1 and 2
B 1 and 3
C 2 and 4
D 3 and 4
2
5 A medium sized manufacturing firm produces a number of reports, for example,
production and materials reports,
marketing reports, personnel reports and financial reports.
Which TWO of the following would you expect to see in a production and
materials report?
1. Transport costs
2 Wastage rates
3. Labour utilisation figures
4. Sales analyses
A 1 and 2
B 2 and 3
C 2 and 4
D 3 and 4
6 Which of the following is a feature of a structured decision?
A There is a formal process for decision-making
B The decision variables are very complex
C The information needed for decision-making is unpredictable
D The manager’s experience and intuition play a large part in making the decision
7 Who was responsible for developing the ‘two-factor theory’ of
motivation?
A Herzberg
B Maslow
C Vroom
D Adams
8 Which of the following statements describes coercive power?
A Power associated with a particular role or status.
B Power associated with physical force or punishment.
C Power associated with control over physical resources.
D Power associated with individual personality and attitudes.
9 Which TWO of the following are parts of the job of a first line supervisor?
1. Managing team performance
2. Coordinating departmental objectives
3. Developing strategic plans
4. Organising the work of others
A 1 and 3
B 1 and 4
C 2 and 4
D 2 and 3
10 Which of the following statements is an example of lateral
communication?
A Communication between shareholders and directors
B Communication between middle managers and their first line supervisors
C Communication between heads of department reporting to the same divisional
manager
D Communication between supervisors and their team members
3 [P.T.O.
11 Which TWO of the following are best shown using a bar chart?
1. The nature of activities within an action plan
2. A sequence of activities within a project
3. The time required for different activities
4. Quantitative relationships between activities
A 1 and 2
B 2 and 3
C 2 and 4
D 3 and 4
12 Kolb provides a useful descriptive model of adult learning.
Which of the following is the correct sequence of the four stages of the
learning cycle?
A Active experimentation, observation and reflection, abstract conceptualisation,
concrete experience
B Concrete experience, abstract conceptualisation, active experimentation,
observation and reflection
C Abstract conceptualisation, observation and reflection, active experimentation,
concrete experience
D Concrete experience, observation and reflection, abstract conceptualisation, active
experimentation
(24 marks)
4
Section B – ALL FIVE questions are compulsory and MUST be attempted
1 (a) Organisations are often referred to as ‘open systems’.
Briefly explain the term ‘an open system’. (4 marks)
(b) Explain, with the use of examples, how you would undertake an analysis
of the organisation’s external
environment. (10 marks)
(14 marks)
2 Explain the three key prerequisites for fraud to occur and outline how
each of them might be prevented.
(14 marks)
3 Describe the five basic components of an organisation identified by Henry
Mintzberg.
(14 marks)
4 Explain why training and development are important to both the
individual and also to the organisation.
(14 marks)
5 The key principles of security in the workplace are delay, checking and alarm.
(a) Explain what each of these mean and explain how you would prevent
any breaches of security. (9 marks)
(b) Outline, with the use of examples, what topics you would expect to see
included in an organisation’s security
procedures manual. (11 marks)
(20 marks)

2010 June
Section A – ALL 12 questions are compulsory and MUST be attempted
Please use the space provided on the inside cover of the Candidate Answer Booklet
to indicate your chosen answer to
each multiple choice question. Each question in this section is worth 2 marks.
1 A management accountant in an organisation carries out which TWO of
the following activities?
1. Budgeting
2. Investing funds
3. Measuring costs
4. Currency dealing
A 1 and 2
B 1 and 3
C 3 and 4
D 2 and 3
2 Which of the following is a defi nition of the term ‘unity of command’?
A The need for one individual to report any failure to fulfi l their responsibilities to
several managers
B The allocation of a certain type of task to one individual or group within the
organisation
C The idea that an employee should receive instructions from only one supervisor or
manager
D The need for management to adopt a single consistent approach when exercising
executive power
3 Which TWO of the following are features of the technological
environment?
1. Changes in government regulation
2. Changes in production processes
3. Changes in the make up of the population
4. Changes in the types of products made and sold
A 1 and 2
B 2 and 3
C 2 and 4
D 3 and 4
4 Which TWO of the following would be described as tactical information?
1. Purchasing requirements
2. Budgetary control and variance reports
3. Profi tability of business segments
4. Prospects for present and potential markets
A 1 and 2
B 1 and 3
C 2 and 4
D 3 and 4
3 [P.T.O.
5 Which TWO of the following are key purposes of internal control?
1. To ensure all errors are detected
2. To ensure all assets are safeguarded
3. To ensure every transaction is checked
4. To ensure the completeness and accuracy of records
A 1 and 2
B 2 and 3
C 3 and 4
D 2 and 4
6 Which TWO of the following are direct consequences of fraud?
1. A decline in customer orders
2. Reduced rate of return on investments
3. Increased labour turnover
4. Depletion of asset base
A 1 and 3
B 2 and 4
C 3 and 4
D 1 and 4
7 Which of the following is a characteristic of an organic organisation?
A Centralised, hierarchical authority
B High degree of task specialisation
C Responsibility and authority are clearly defi ned
D Leadership styles based on consultation and involvement
8 Which of the following motivation theories did Victor Vroom develop?
A Achievement motivation theory
B Expectancy theory
C Theory X/Theory Y
D Equity theory
9 Which TWO of the following are management styles represented on Blake
and Mouton’s managerial grid?
1. Impoverished
2. Autocratic
3. Laissez-faire
4. Country Club
A 1 and 3
B 2 and 4
C 1 and 4
D 2 and 3
10 Which of the following is an advantage of upward appraisal?
A It involves subordinates
B It involves peers
C It involves customers
D It involves self-evaluation
4
11 Which TWO of the following are ‘off the job’ training methods?
1. Coaching from a manager
2. Studying distance learning materials
3. Attending a college course
4. Mentoring by a colleague
A 1 and 2
B 2 and 4
C 2 and 3
D 3 and 4
12 Which of the following terms describes a fault in the communications
process that leads to the meaning of the
message being misunderstood?
A Noise
B Distortion
C Feedback
D Disruption
(24 marks)
5
Section B – ALL FIVE questions are compulsory and MUST be attempted
1 (a) Defi ne the term human resource planning. (2 marks)
(b) Identify and describe the four key stages of a human resource plan. (12
marks)
(14 marks)
2 (a) Identify four types of control procedures that can be used to control
weekly wages paid in cash, giving one
example for each procedure. (8 marks)
(b) Explain three control procedures that can be used to control monthly
salaries paid by bank transfer.
(6 marks)
(14 marks)
3 (a) List any six of the team roles referred to in the work of Belbin. (6
marks)
(b) Describe the characteristics of any four of the team roles listed in part
(a). (8 marks)
(14 marks)
4 (a) Explain the four different learning styles classifi ed by Honey and
Mumford. (8 marks)
(b) Outline three potential barriers to effective adult learning. (6 marks)
(14 marks)
5 (a) Describe four different controls to help prevent computer hacking. (8
marks)
(b) In addition to hacking, identify and explain three further risks