Documente Academic
Documente Profesional
Documente Cultură
WAFAUL
FALAH
Hotel
Information
System
A. Project
Description
o Project
Title
:
Hotel
Information
System
o Project
Purpose
:
To
facilitate
guest
reservation,
room
management,
billing
information
and
provide
information
to
different
user
group
to
manage
hotel
o Project
Description
:
Hotel
Information
system
will
help
hotel
management
to
manage
hotel
reservation,
room
management,
and
billing
management
more
efficiently.
Guest
can
make
reservation
through
online
application
system
and
hotel
staff
(receptionist,
restaurant
staff,
house
keeper
and
hotel
manager)
can
monitor
room
usage,
billing
information
and
accounting.
Several
facilities
that
can
be
used
by
guest,
such
as
:
§ reservation
§ room
rates
§ list
rooms
§ rooms
types
§ rooms
facilities
§ room
services
§ billing
B. Project
Requirements
&
Specifications:
o User
Requirements:
§ Guests
§ receptions
§ house
keeper
§ restaurant
staff
§ External
System
§ Telephone/PBX
Billing
System
§ Internet
Billing
System
§ TV
Billing
System
o User
Specifications:
Usage
by
User
group
§ Guest
§ Guest
can
make
a
reservation
using
Online
Web
Application
§ Guest
can
make
a
reservation
using
Call
Center
§ Guest
search
room
types
and
enter
his/her
information
(Name,
ID
Number,
Address,
Phone
Number)
§ Guest
entry
how
long
he/she
will
stay
§ Receptions
§ Receptionist
receives
reservation
information
from
guest
and
insert
guest
information
(Name,
ID
Number,
Address,
Phone
Number),
Room
Types
and
how
long
he/she
will
stay
into
the
system
application.
§ Receptionist
accepts
guest
check-‐‑in
by
searching
for
guest
information
on
the
application
system
and
mark
the
room
for
use.
§ restaurant
staff
§ Restaurant
staff
receive
meal
order
by
phone
from
guest
and
insert
room
number,
list
order
and
total
bill
into
the
system
application.
§ Restaurant
staff
receive
meal
order
in
restaurant
and
insert
room
number,
list
order
and
total
bill
into
the
system
application.
§ house
keeper
§ House
keeper
receive
laundry
order
by
phone
from
guest
and
insert
room
number,
laundry
list
and
total
bill
into
the
system
application
C. Bussiness
Requirements:
Bussiness
Rules
o Guest
Reservation
§ Guest
have
to
insert/give
their
ID
number,
Address,
Phone
Number,
and
credit
card/debit
card
to
make
a
reservation
§ Guest
have
to
book
room(s),
including
room
types
and
how
many
rooms,
either
using
the
application
system
or
by
phone
call
to
receptionist.
o FrontDesk
Confirmation
o Receptionist
can
checked-‐‑in
guest
using
booking
information
and
assign
room
to
the
guest
through
application
system
o Initial
deposit
has
to
payed
by
guest
using
open
credit
card
or
cash
deposit
o Ordering
Room
Service
o Guest
can
order
Laundry
service
from
house
keeping
,
house
keeper
will
entry
guest
room
number
and
total
laundry
billing
including
total
clothing
pieces
o Guest
can
order
Meal
service
from
restaurant
and
deliver
it
to
Guest
Room,
restaurant
staff
will
entry
guest
menu
order
and
assign
to
guest
room
number
billing
o Breakfast/Lunch/Dinner
at
Restaurant
o Restaurant
staff
will
record
every
guest
who
take
breakfast
meal
at
(06
–
10),
bill
charge
will
depend
on
guest
room
packages,
wether
it
is
free
of
charge
or
not.
o Restauran
staff
will
record
every
guest
who
take
lunch
meal
at
Lunch
(11
–
14)
time.
Restaurant
staff
entry
menu
order
and
issued
billing
information.
o Restauran
staff
will
record
evert
guest
who
take
lunch
meal
at
Dinner
(18
–
23)
time.
Restaurant
staff
entry
menu
order
and
issued
billing
information
o Issued
billing
information
can
be
payed
directly
by
guest
or
it
can
billed
to
room
number.
o Room
Facilites
o Phone
Usage
will
be
monitored
by
pbx
system
and
checked
by
application
system
when
guest
want
to
leave
the
hotel.
Phone
usage
bill
will
added
to
guest
room
number.
o Mini
Bar
used
by
guest
will
be
monitored
every
day
or
whenever
guest
want
to
leave
the
hotel,
and
billed
to
guest
room
number
o TV
Show
/
PPV
usage
will
be
monitored
by
TV
System
and
billed
to
guest
room
number
o Internet
usage
will
be
monitored
by
internet
billing
application
and
billed
to
the
hotel
application
system
D. Conceptual
Schema
E. Project
Milestone
1. Relational
Schema
,
Friday,
October
14,
2016
2. Implementation
Specification,
Friday,
November
16
2016
3. Programming,
Monday,
December
12,
2016