http://www.tek-tips.com/viewthread.cfm?

qid=1254559

When this happen to me Microsoft said to do the following

Feel free to use case number if need I never closed it
RCT

WINDOWS UPDATES BUT DOES NOT INSTALL

1. Click Start->Run, type "services.msc" (without quotation marks) in the open box and click OK.
2. Double click the service "Automatic Updates".
3. Click on the Log On tab, please ensure the option "Local System account" is selected and the
option "Allow service to interact with desktop" is unchecked.

4. Check if this service has been enabled on the listed Hardware Profile. If not, please click the
Enable button to enable it.
5. Click on the tab "General "; make sure the "Startup Type" is "Automatic". Then please click the
button "Start" under "Service Status" to start the service.
6. Repeat the above steps with the other service: Background Intelligent Transfer Service (BITS)

Step 4: Re-register Windows Update components and Clear the corrupted Windows Update temp
folder
================================

1. Click on Start and then click Run,

2. In the open field type "REGSVR32 WUAPI.DLL" (without quotation marks) and press Enter.
3. When you receive the "DllRegisterServer in WUAPI.DLL succeeded" message, click OK.
4. Please repeat these steps for each of the following commands:

REGSVR32 WUAUENG.DLL
REGSVR32 WUAUENG1.DLL
REGSVR32 ATL.DLL
REGSVR32 WUCLTUI.DLL
REGSVR32 WUPS.DLL
REGSVR32 WUPS2.DLL
REGSVR32 WUWEB.DLL

After the above steps are finished. Sicne temporary folder of Windows Update may be corrupted.
We can refer to the following steps to rename this folder that

1. Click Start, Run, type: cmd and press Enter. Please run the following command in the opened
window.

net stop WuAuServ

2. Click Start, Run, type: %windir% and press Enter.

3. In the opened folder, rename the folder SoftwareDistribution to SDold.
4. Click Start, Run, type: cmd and press Enter. Please run the following command in the opened
window.

net start WuAuServ

Please check if you receive any error when trying to re-register these components. If not, please
try to visit the Windows Update site again.

Windows Update case SRZ060207002222.

bilebalar (IS/IT--Management)
14 Jul 06 18:27
thanks, rct99403. no problem re-registering those dll but when i go to windows update, it failed. it
said there's some problem with the website and it cannot display your page. at that point the
svchost.exe error pops up again and freezes the computer.
Helpful Member!rct99403 (IS/IT--Management)
14 Jul 06 19:13
ok go to a command prompt go to run and type in CMD, after that type netsh winsock reset it will
reset your IP stacks and you should be good to go. Also there is a virus that looks alot like WGA
so you might want to update your virus protection and scan
RCT
bcastner (IS/IT--Management)
14 Jul 06 20:48
The issue of a problem with the website / cannot display the page, etc is discussed several times
here: http://groups-beta.google.com/group/microsoft.public.windowsupdate
Laroo1954 (TechnicalUser)
11 Oct 06 15:10
I followed the sequence provided by microsoft, but I could not rename "Software Distribution".
Says, it was in use, full, or write protected. Tried resetting properties to no avail.
linney (TechnicalUser)
11 Oct 06 16:15
What link refers to "Software Distribution"? Have you tried using Safe Mode to do whatever you
are attempting to do?
bcastner (IS/IT--Management)
11 Oct 06 16:29
Click Start, Choose Run.
In the Run box, type: services.msc
Click OK.
Right-click the Automatic Updates service.
Click Stop.

Stopping the service will take a moment.

Now rename the "SoftwareDistribution" folder:

a) Click Start, click Run, type

%systemroot%
...and then click OK.

b) Right-click the SoftwareDistribution folder, and then click Rename.

c) Type SoftwareDistribution.old and then press ENTER to rename this folder.

Now click Start, and choose Run.

In the Run box, type: services.msc
Click OK.
Right-click the Automatic Updates service.
Click Start.

Starting the service will take a moment.

NB - You will lose your update download history but this is not that important compared to not
being anle to download the updates!

Now Try WU website again.

____________________________
Users Helping Users
bilebalar (IS/IT--Management)
27 Oct 06 15:04
oh my, it's happening again. i tried what rct99403 suggested back in July and everything was fine
for a few months, now, the same thing is happening!!! i followed the steps again and the
computer has been OK for an hour now. hmm... i disabled automatic updates. but this will be a
pain if it happens to more computers and i have to manually patch them every month.

any suggestion?

thanks.
AntonKouzoub (IS/IT--Management)
22 Feb 07 11:16
sadeyes same thing happening here... got 3rd computer doing that today, after receiving the error
couple of services stop includin Server and Workstation, doing what rct99403 suggested didnt
help, disabling the Updates does solve so far but thats a half-assed solution. anybody know how
to deal with it or at least why it's happening please do tell.

thanks
linney (TechnicalUser)
22 Feb 07 14:37
AntonKouzoub,

Are you saying that you have 3 computers that have just started displaying -

1) svchost.exe -- application error

the instruction at "0x745f2780" reference memory at "0x00000000" . the memory could not be
'read'

2) generic host process for win32 service has encountered a problem and needs to close.

Not sure as to any reason that has not been covered by the comments above. But I would point
out that Microsoft have just started to release a patch or update for Windows Genuine Advantage.
I wonder whether you have that fact as the cause, or maybe it is just a coincidence?

http://www.theregister.com/2007/02/20/wga_changes_today/
Eusch (TechnicalUser)
7 May 07 3:07
Microsoft has a fix for this: http://support.microsoft.com/kb/927891
3dmap1 (TechnicalUser)
10 May 07 10:00
Here is the fix I found from Microsoft, put out 2-10-2007

http://support.microsoft.com/kb/931852/en-us
SYMPTOMS
When you start a Microsoft Windows XP-based computer, you receive the following error
message:
Generic Host Process for Win32 Services has encountered a problem and needs to close.
Additionally, when you try to download Windows Updates on this computer, you receive the
following error message:
Svchost.exe application error. The instruction at "Ox745f2780" referenced memory at
0x00000000000000. The memory could not be read.