Phase 5 e-government Program

& iTaiwan Program

cmwang@ndc.gov.tw
Department of Information Management
National Development Council,
Executive Yuan

1
 Taiwan Overview
Topographic map Population Distribution
• Area : 35,980 square
kilometers
• Population: 23 million
• Capital : Taipei City
• GDP : USD 23,040
• Life expectancy: 79 years
HOUSEHOLDS Internet Connection
• Languages: Mandarin Sep
2014

Source: https://smallcollation.blogspot.tw

2
E-Government Roadmap

3
 Some e-Government Services
infrastructure integration application
Government Service Network The e-Government Portal (www.gov.tw) e-Procurement Service

equality

Public Key Infrastructure Government Service Platform Official Document Interchange

efficiency

iTaiwan Free WiFi Open Data Public policy participation online

participation

4
 Four examples for detail
3 major network 23,000+
centers + 18 connected
nodes circuits

Broadband fiber Embedded

backbone security controls
+ services
5

Single Service
Sign On 46 orgs 30 orgs Integration Agency D
Agency A

115 orgs 35 orgs

338 orgs
Information Legacy System
Provider Interface Agency B Agency C
GSN Primary Routing Framework
1G East 4 Kuokuang 1G
2G East 7 HiNet Abroad
20G
1G Miaoli Taipei
1G Taoyuan network center 465M TW IX
1G Nantou
Hsinchu
150M
1G Wenxin 1G ASNet
20G Ilan
450M
HiNet 10G
Taichung 1G TANet
network center
Hualien 1G
100M
1G Changhua 20G
NHRI
1G Yunlin 10G

1G Chiayi

2G Tainan
Kaohsiung 4G
network center HiNet
1G Kinmen

Penghu Taitung 1G
1G 1G Pingtung

6
GSN Web Content Security Arch.
Avoided all government agencies linking to malware page,
downloading virus, spyware and phishing

GSN
User
Internet Malware traffic Malware traffic

Clean traffic

7
 Further Work :Mobile GSN?
Now Near future?

Remote
Smart
phone notice

VPN channel 3G/4G Remote

GSN office
Tablet
PC Remote
sensor

8
 Taiwan Government PKI (GPKI)

All kinds of Government Other Businesses Citizens Healthcare

test certs. for agencies/Units, organizational professionals,
developing E-Gov servers entities Healthcare orgs,
apps (e.g., school, Healthcare
not-for-profit org.) servers

9
Certificate Statistics

10
 Foundation for MOICA: RIS (Household) System
 795 household registration and conscription administration units in Taiwan
 54 Severs / Around 5,000 workstations / Around 800 network links

From 1980s ~ Now

375

11
 RIS for Government Policy Decision
• How to set correct policies
for the multi-dimension
world?
– Education
– Taxing
– Social Security
– Conscription
– Election
– Health care
– …
• All these information are
based on
– Resident and household
information

12
 Further Work : Mobile PKI Solutions?

 Virtual smartcard use cloud HSM as key storage device. Not only
virtual machine can use it, but also smart devices and PCs.
Achieving ubiquitous PKI application.

13
 Government Service Platform
Front-end Shared service platform Back office

Service Government
platform employees

Citizen
Business
Gov. agency
Gov. employee
Foreigner Multi-channel Agency service
message
Infrastructure
cross-agency exchange
Local government
Participation services

Information security

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 service，e-service ，one-stop service
Ministry of Economic Affairs
One Stop Service
Ministry of Finance
Business
Registration
I want to start Service Government
up company Service
Ministry of Foreign Affairs
Platform
INTERNET

Ministry of Economic Affairs

e-Service
Ministry of Finance

I want to start
up company Ministry of Foreign Affairs
INTERNET

Ministry of Economic Affairs

Traditional Service
Ministry of Finance

I want to start up
company Ministry of Foreign Affairs

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Further Work: Data Oriented platform

Service
platform

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Electronic Official Document Exchange

e-Official Document
e-Official Document

Verify signature/
Digital signature/ Decryption
encryption

•Private key
•Private key •Certificate
•Certificate
IC Card IC Card

17
 Official Document Online Approval

on-line process on-line process

Official-document
exchange
Staffs Superiors Chair Staffs Superiors Chair
Official doc on-line Final Official doc on-line Final
writing approving e approving treating approving e approving

... ...

Sending unit Receiving unit

18
 Taiwan e-Government Portal
MyEGov
http://www.gov.tw/

2002 Mar. ~ Now

1.4 Million+ Members

8800+ e-Forms

2400+ Online Services

11Million+ Page View / M

1.5M Gov Doc Search

e-Paper / 2 weeks

19
Further Work: Clear? Graphic? user design?
Past Current Next

20
 Income Tax Filing
Scenario & Procedures

Collect all receipts, calculation, arrangement, Process, filing & Mail, Check, receipts arrangement by Agency

2 Steps
10 minutes

Citizen Digital Certificate Check & Submit application online

Download all docs online

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 24H e-Government Services
 More than 9,600 convenience stores ,one store serves less than 2,500
residents.
 Electronic Land Transcript Download and Printing
 Household Registration Transcript Application Submission
 National Pension Payment Proof Printing
 Health Insurance Payment Proof Printing
 ….. multimedia information convenience stores(7x24 )
workstation

Carry your
MOICA card

e-Government
Services

22
 Cloud Computing
Value-added government cloud application
Develop cloud Integrate cross- Medical / care / Integrate Collect and
computing agencies data public health / disaster analyze large
technology to to create food disease information to amounts of data
improve criminal tracking information GIS platform to generate traffic
Investigation information integration information
efficiency

Cloud service innovation

Police Food Health Disaster Transp-

affairs tracking care relief ortation

Issues from users or industries

23
 Open Data Strategies
Open 4 All (4 Major Strategies)

Legal Data Supply Shared Platform

Reference
Electronic Data Consumer Data Balanced
Concentr
Mobile Service
Distributed
Flow as Priority Personal ated
Development Installation
Implementation Information Listing
Operation
Points Protection
Principles Authorized
Data Quality and Data
Security Supervision and
Management
Management Government
Data Value
Labeling of Link Addition
Data Source and
Open Flow, Promote Application
Flagship 2: Flagship 4: Storage, and Define the Scope
Retrieval for Trial
Generally
Basic Mobile e- Applicable Encourage Value Implementation

Database Government Openness Addition and

Format Application
Expansion
Regulation Demonstration and
e-Government Advocacy
Project

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 Open Consumer Data First

Environmental resources, Food safety, agriculture pricing… Hospitals and medical institutes,
flooding susceptibility warning daycare resources, long-distance
zone, water disruption medical care centers…
information…

Dining
Financial information, taxation Living
information… Medical Real estate price information,
Quality housing statistics…
Care

Economic Living
Open
Development
Data
Live bus status, parking
information, and real-time
Culture express, tourism
road status…
information…
Culture Transportation

Education

Employment & Leisure

Social and educational institution

Hiring notice, job training information…
information, digital learning
content…

25
 Case: Value-added by Private Sector
Open Data for Value Addition and Application by the Private Sector

26
 Preparing for aging society
– Remote health care
– Secure society
– Door to Door services
– Convenient and easy living style
– Flexible working environment
– …

Source: http://www.ndc.gov.tw/Content_List.aspx?n=84223C65B6F94D72

27
 CIOs of Central Government
Ministry and Council

Executive Yuan(The Cabinet) Ministry-level CIO

Deputy Minster or Chief
Chief Information Officer CIO Meeting Secretary at cabinet-level
(CIO)
Executive Yuan government agency serves as the
NICI chief commissioner serves CIO may invite agency CIO
as the Executive Yuan CIO the following
party to CIO Responsibility
Responsibility meetings:
Responsible for coordinating the
Oversee the promotion of - Ministry-level business and ICT resources,
upgrade of information and CIOs; and
communications and related promoting business process
- Deputy heads of reengineering and regulatory
industries, improvement of municipal and
administrative efficiency and county (city) relaxation, applying ICT to
friendly services of government governments; enhance administrative
agencies and the prevalence and and to attend ad efficiency and develop
applications of Internet usage. hoc meetings innovative, friendly services.
involving
information
service providers,
media, or Staff
scholars and The Information Management
Staff experts.
Division under the agency
Executive Secretary - Such meetings carries out CIO staff support
are held once operation.
Responsibility every half a year
in principle. Responsibility
Carry out NICI business under
the command of NICI chief Assist the agency in the strategic
commssioner planning for information security
management and e-government,
business process reform, review
of information projects and
resource allocation. 28
 e-Government Rankings of Taiwan
2006
2007
2008
2009
2010
2011
2012
2013
2014
2015
0
WASEDA – IAC International E-
5
7 8
9 8 10 8 Government Ranking
10 10
13
15
18 17
20
2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015
0 6
5.31 5.28 5.3 5.3 5.48 5.47 5.47 5.5
5.18 5.18 5.2 5
5 4.62
6 4
7
WEF Networked 10
9
11 11
10 3

Readiness Index 15 15 15
1.12
1.51
13 13
14 2

17 17 1
18
20 0
rank
歷年名次 score
歷年分數

source：WEF, 歷年GITR ；資料整理：資策會FIND（2015/04）

• Need to Improve the Regulations adjustment?
• Need to implement More suitable online services?
29
 Free Use of Indoor Wireless Connection
• From October 2011
• The Cabinet and its subordinate
agencies at all levels, public schools and
government-owned organizations.
WiFi Hotspots
• More than 9,000 WiFi hotspots,
including service areas, popular tourist
attractions, public transport nodes, the
National Museum and other cultural and
educational institutions and public areas
of all government agencies.

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 iTaiwan Service Hotspots Type
 Target user
 Citizens with mobile phone number, and foreigner with passbook
number

32
 Local Governments Wireless Connection
新北市 臺北市
連江縣 桃園縣  iTaiwan member enjoys
基隆市
新竹縣 more than 23,000 Public
金門縣 新竹市
苗栗縣 WiFi national wide
臺中市 宜蘭縣 through two-way user
彰化縣
花蓮縣 account roaming
雲林縣
澎湖縣 mechanism
嘉義市 南投縣
嘉義縣  Users Roaming
臺東縣 Cooperated with
臺南市
高雄市 綠島鄉 iTaiwan Service
琉球鄉
蘭嶼鄉
Roaming with
屏東縣
iTaiwan Service

33
Cooperate with Ministry of Education
 Cooperate with M.O.E
for Two-Way roaming
with TANet WiFi service
in campus on Aug, 2015
 More than 8,000
hotspots in 44 schools
(universities, elementary,
junior high schools)

34
 Cooperate with Telecom Operators
 Government Agencies open public areas, providing power
and relevant facilities for telecom operator to building
base stations. Telecom operators provide free iTaiwan
service and with public-private partnership.

代辦其他業者
SSID

Multi-SSID
Localize welcome page
Central Auth.
35
 Cooperate with Private Sector
iTaiwan starts from Public More than 649 Private Bank and Hospital join
firms national wide.
Private Bank Private Hospital
Post Office (1300 hotspots) (180 hotspots) (35 hotspots)

36
 Foreign Visitor Registration Service
 Since Aug. 2015, foreign visitors can apply and activate an
iTaiwan account via internet.

37
 The Master Plan
Vision ide@ Taiwan 2020

Main Citizen centric Public-private Innovative

Theme Collaboration governance

OPENNESS VARIETY INNOVATION SUSTAINABLITY

Transparent Internet economy Intelligent land
Intelligent living
governance development
• Open access to

• Public participation in

• Digital government

• Intelligent health care

• E-learning

• Web media and cultural

• Intelligent experience

• Innovative
• E-commerce
• E-banking

• Intelligent disaster
• Intelligent transportation

• Intelligent city and

government data

policy making

service

entertainment

start-up business

prevention

country development
Goals

CONVENIENCE
Fundamental environment
● Virtual regulations ● Architecting the information communication infrastructure
● Internet security and privacy
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 Break through the current impacts
Digital • Driven by data power：
economy
expand the depth and breadth of
Break
through
public service.
Economy
impact
• Reinforce information service
integration：
Public
services establish a digital environment for
economic development.
Service
Co- Phase 4 e-gov
governance
transform
ation • Use collective intelligence：
Phase 5 e-gov implement transparent governance.

40
Structure of Phase 5 e-government
2017-2020

Vision Create a global-leading digital-government

Fulfill
Provide Develop
Objective transparent
convenient living digital economy governance
Focusing on living , to build convenient Use digital resources and statute Enhance transparency and openness
and secure digital services through adjustment to assist informatization, of government data, create diverse
networking, mobilization and knowledge and smartization of public participation channels
smartization of different information. industry, reinvent operation service through internet and thus promote
mode and create new industrial value. co-governance between government
and civilian.
Core
concept Data-driven, public-private collaboration ,citizen-centric

4. Personalization of Digital Services

Promotion 3. Intellectualization of Industrial Competitiveness
strategy 2. Diversification of Collaborative Governance
1. Digitalization of Information Infrastructure

41
 Core concepts
Create a global-leading
digital-government
Complete
My Data services

Transparency &
Open Data openness

Find out civil

Big Data demand

Core Data-driven Public-private citizen-centric

concepts collaboration

42
 Resource demand & complementary measures
ide@Taiwan 2020 Policy: White Paper • The fifth phase e-government
Industry development plan
of each related agency Transparent program is an important
governance
component to the overall
Convenient living Digital Open data
development project

completion of the Master Plan.

Cloud computing

economy
Cross-district Expand
integrated online
service
Industry
participation
• It is scheduled to be
digitalization
Personal data implemented during 2017-2020,
self- Procedure Digital divide
management simplification consideration consisting of 17 agencies and 24
sub-plans.

divide consideration
Infrastructure (operation efficiency)

Enhanced Digital
National information
safety development
& communication

Data science evidence-based

Statute adjustment
platform in virtual
application
project

plan
world

Information Statute &

security regulation
Hardware Promotion
environment mechanism

43
Strategy 1: Digitalization of Information Infrastructure(Foundation)

SaaS／ Innovative application Open My

Application service of government Data Data
system
Government information exchange general catalog/Combined
application service interface/Web Service

PaaS Cross-agency cloud data exchange platform

(standard and regulation of data exchange)

…….
Household Land Labor Health
DaaS registration administration insurance Traffic Finance insurance Statistics

Cloud Data Center of

Data Center Data center of each
Executive Yuan and auxiliary
councils department(cloud)

Infrastructure GSN Government certificate infrastructure

iTaiwan wireless internet GCA, XCA, MOICA…

44
 Key sub plans of strategy 1 (Foundation)
More than 270 server rooms
   30 cloud data centers
• E-government cloud infrastructure plan
– Decrease room number from more than
270 to 30 through integration to avoid
repetitive investments.
– Government cloud service and structure
are expected to reach 60% before 2017,
and 90% by 2020 to improve efficiency and
drive industrial development of cloud
technology.
– Provide mobile network for public affairs;
public servants can deal with their works
through secure mobile devices and internet
anytime and anywhere.
– Specify format of shared data and data
standard to drive “My Data” personal
service development of all agencies.
45
Strategy 1: Digitalization of Information Infrastructure (mechanism)

regulation adaption, technical standard)

Application of data science

Environment (manpower training,

Promote and Promote digital performance Promote integrated

& shared
analyze government service management
administration
policy integration support software

Data Cross-agency data analysis and visualized Data

provision display
use

Data collection and handling

46
 Key sub plans of strategy 1 (mechanism)
E-government service integration promotion
plan
Increase public tender participation
opportunities for middle & small-sized
companies via innovative procurement to
improve development of companies with
Improve mutual partnerships
creative or innovative technology. Results in a
between supply & demand sides and
20% increase of information service innovative
industrial development of
procurement.
information service via integrated
management and mediating
mechanism. Increase success cases
of mediating information service
Drive innovative technology and procurement dispute by 30%.
manner of information service
providers through innovative digital
service design rule to improve
competitiveness. Rank top 3 in global
Ranking.

47
Strategy 2: Diversification of Collaborative Governance

Diverse participation
channels of public
policy making

Build premium
Industry civilian Government Open Government
government website to
data for public-private
connect with global
collaboration
trend Civil participation
Seamless service delivery

48
 Key sub plans of strategy 2

• Open data and public-private

collaboration promotion
– Assist each agency in speeding up
Data  Value planning and deploying open data
development blueprint. Keep top ranks
in global evaluations.
– Improve open environment and draw
up technology regulation, and maturity
assessment related to opening government
data. Keep increasing open items and
improving quality.
– Promote public-private cross-field
cooperation, build cross-field
collaboration mechanism and enhance
open data exchange internationally.
– Open at least 30,000 government
datasets by 2020.

49
Strategy 3: Intellectualization of Industrial Competitiveness

Data Procedure
standardization simplification

Collaboration

Digital
concept
Mode
reinvention
Value co-
creation

50
Key sub plans of strategy 3

• Industry needed information

digitization
– Integrate data such as company,
business registration and actual
operation, to analyze merit &
demerit of each shop to assist
expansion assessment. Cases of
start-up assistance are
expected to increase 10% by
2020.
– Take household & land data
from Ministry of Interior and
house tax data from Ministry of
Finance for reference to enhance
one-station service. Provide
paper-free transcript and
online registration services.

51
 Strategy 4: Personalization of Digital Services

Government as data keeper

Service provider
(government or private
sector)
Civilian

Personalized Self-provide Self-

services download

52
 Key sub plans of strategy 4
• Smart health advancement plan：
Cloud medical history:
– Use resources of national health insurance and
avoids medicine
confliction and reduce Remote care: long-tern care insurance efficiently to provide
waste delivers real- better service to 770,000 disabled people and
time health
information 2.76 million caregivers.
– Fully implement comprehensive e-inspection in
medical centers in 5 years.
– Build one-stop application for hiring foreign
caregiver and housemaid in family.
– Increase health self-management functions,
fulfill personal care and improve living quality.

Control personal health

information with health
passbook; choosing care
provider by their own

53