ASSIGNMENT

JANUARY 2020 SEMESTER

SUBJECT CODE : MQC708

SUBJECT TITLE : QUALITY AND CHANGE MANAGEMENT

LEVEL : MBA

STUDENT’S NAME :

MATRIC NO. :

PROGRAMME :

ACADEMIC FACILITATOR :

LEARNING CENTRE : VIRINCHI COLLEGE

INSTRUCTIONS TO STUDENTS

1) This paper consist of 2 parts i.e. Part A and Part B

2) Plagiarism in all forms is forbidden. Students who submit plagiarised assignment will be
penalised.

3) The Section A is 50% and the Section B is also 50%.

4) The submission date of this assignment is BEFORE or ON 10 April 2020. Please submit your
assignment answer via PLS.

THERE ARE TWO (2) PAGE OFQUESTIONS, EXCLUDING THIS PAGE.

DECLARATION BY STUDENT

I certify that this assignment is my own work and is in my own words. All sources have been acknowledged
and the content has not been previously submitted for assessment to Asia e University or elsewhere. I also
confirm that I have kept a copy of this assignment.

Signed ____________
PART A: 50 MARKS

INSTRUCTION: Answer ALL questions.

Question 1

Do you think models of change actually work in real life situations and in all organizations?
Explain the following:

A. Why is change always difficult for people to embrace?

B. Why doesn’t one-size-fits-all model of change management help change agents?

[20 marks]

Question 2
Explain the following:
A. Activities of quality planning
B. Reasons for benchmarking
C. Dimensions of quality
D. Duties of a Quality Council
E. Barriers to TQM implementation
[15 marks]

Question 3
An organization is change-ready when the following three conditions are present. Explain each
of them
A. Leaders are respected and effective
B. People feel personally motivated to change
C. The organization is non-hierarchical and people are accustomed to collaborative work.
[15 marks]

PART B: 50 MARKS
INSTRUCTION: Answer ALL questions.

Question 1

a. Write some brief background of your organization.

(5 marks)
b. Describe some historically significant changes that occurred to your organizations.
(10 marks)

1
c. Take one major change that occurred and discussed how the management of your
organization overcome the obstacles. Relate the approach that being used by the
management to some theories of change.
(10 marks)

[Total 25 marks]
Question 3

One of the most difficult and challenging problems business executives face is their employee’s
resistance to change. Such resistance can take a number of forms-persistent reduction in
output, an increase in the number of quits and requests for transfers, quarrels, hostility, wildcat
or slowdown strikes, and, of course, the expression of a lot of pseudo logical reasons why the
change will not work. Even the pettier forms of this resistance can be troublesome. All too often,
when executives encounter resistance to change, they explain it away by quoting the cliché that
people resist change and never look further. Yet change must continually occur in industry.
Resistance to change is understood to be a natural phenomenon. However, we must bear in
mind that people have a natural instinct to adapt to their environment and this is the first step to
effective management of change. Managers should, therefore, instead of attempting to
implement changes, try to understand the source or sources of the resistance.

Discuss any FIVE (5) reasons why resistance to change occurs in an organization.

(25 Marks)

END OF QUESTIONS