Q1-Write down your 3 top strengths in Information Technology

1. hands on experience on CRM tools – Like ITSM and Service-Now

2. On Job trained on AWS system operation and system essentials

3. Over 10 years of experience in working with a IT monitoring Team and to give post
deployment support and to find out glitch in service flow.

Q2-From that list, identify at least one skill, capability, knowledge, experience, technique, etc
that you think it can contribute to our module (that's all about IT Management)

My experience is key tool where I have seen live scenario of customer service delivery
and failure both and even some worse experiences resulting in penalties. From these
experiences I have learnt how an IT Management team should look up on things to avoid
failure and losses.

3-Create a 5 minutes presentation where you define/describe it, present your experience and
justify how it may contribute to our module.

My job earlier with Basware was of title Senior Associate production engineer, my job was
critical and contributed to organization progress and customer’s deliverable as because my work
was to Providing Technical support to clients of Basware.

Handling Client database and updating and setting up checks at different levels.

Looking up and monitoring all the transactions

Able to work with different environments handling multiple clients and contacts for each project

Providing training to other team member in team and own team. Both new joiners and old
mates.

Preparing of Training material, PPts and XLS required for training, updating and developing the
old and new modules regularly.

Shadowing Team lead and senior.

Suggestion in creating and handling team roster.

Archiving of data according to its categories.

Keeping Track of all the outgoing delivered to customer without fail.

Keeping Track of all files incoming from client.

Keeping a check on missing data and transaction data.

Replying and customer communication via Support tool (ITSM –SAP Tool)

Checking data with of tools like SQL server and XML

Understand customer requirements & meet the deadlines as per the SLA

Monitoring: Monitor the various services on central, remote servers for production system & BT
(Business transactions) environment (Europe & US).

Fixing Error: Apply fix on documents or batches stuck on various queues of production system
and on BT.

Reporting: Reporting issue to scan partners, suppliers and teams according to the error.

Reports: Send the various reports to client (Reconciliation Report), productions teams.

Investigate: Investigate the issue reported by customers and teams.

Update the status of the incidents reported on ITSM.

Follow up the status of the issues reported to scan partners, suppliers and another team.

Check the pending incidents and if and if needed necessary action may ben take.

Consulting with scan partners/suppliers for different scanning issues

Consulting with customer for their different queries

Consulting with support team for their different queries

Consulting with developers for different queries

Documenting the process and updating them time to time.

Manged Work and System Operation accordingly while migrating completely from Appelsini
server to RackSpace.

Manged Work and System Operation accordingly while migrating completely from Rackspace
server to AWS.

Creating system Alerts on Dynatrace