QUESTIONNAIRE FOR HOMESTAY TOURISTS

1. What is your main reason for visiting the region?

Educational
Culture (interaction with other cultures)
Rest and Relaxation
Entertainment
Other (please specify)…………………………………………

2. What motivates or prompts you to choose homestay

accommodation in this region? Please indicate the extent of how
you agree with the following statements on a scale of 1 to 5.
(Please Tick appropriately)
1=Strongly Agree; 2= Agree; 3= Neither Agree nor Disagree;
4=Disagree; 5=Strongly Disagree
Statement 12345
I want to seek variety of foods
I want to interact with friendly hospitable people
I want to see and learn different cultures or ways of life
I want to be involved in a variety of activities with the local people
I want to stay in a homestay that is clean and of good standards I want
a homestay destination that is accessible/reachable
I want to have a restful and relaxing trip
I want a place where I can feel safe and secure during my stay
3. Please rate on a scale of 1 to 5 your perception on the most
effective ways of positioning homestays (Tick appropriately)
1=Strongly Agree; 2= Agree; 3= Neither Agree nor Disagree;
4=Disagree; 5=Strongly Disagree Homestays can be positioned
effectively if;
Statement 1 2 3 4 5
The guests are exposed to a variety of authentic foods of the region
There is quality interaction between the guests and the host family
The guests are exposed to different cultural practices of the
community
The guests are involved in different activities of the local people e.g.
growing and preparation of food
The accommodation offered is of good quality with all the necessary
basic amenities
The available accommodation is constructed using the regions locally
available materials and architectural design
A variety of communication media to facilitate access are available to
the guests e.g. signage
The location of the homestay is accessible/ reachable
The environment surrounding the homestay is conducive and good for
relaxation
There is adequate security provided in and around the homestay
4. How did you get to know about the homestay program in this
region?
Word of Mouth
Tour Operators
Internet
TV Advertisements
Brochures
Other (Please specify)……………………………………………

5. What is your gender?

Male
Female
6. What is your age?
20 years and below
21-29 years 30-39 years
40-49 years
50-59 years
60 years and above
7. What is your Nationality?
American
European
East African
Asian
Other (Please specify)………………………….
8. What is your highest level of education?
High School
Tertiary College
Bachelor‟s degree
Master‟s degree
Doctorate
Other (Please specify)………………………….
9. What is your approximate total household income per annum in
Indian Rupee?
Less than 5 lacs
5-10
10-15
15-20
20 and above

QUESTIONNAIRE FOR HOMESTAY OPERATORS

1. (a) When did you start your homestay
business?...........................................
(b) How many beds does your homestay
have?.............................................
2. What are the major motivational factors for your household
participation in the homestay program? Please rate on a scale of 1
to 5 the following motivational factors for your household
participation in the homestay program
1=Strongly Agree; 2= Agree; 3= Neither Agree nor Disagree;
4=Disagree; 5=Strongly Disagree Statement 1 2 3 4 5
I want to earn income for my household from the homestay program
I want to interact with different cultures from all over the world
I want to preserve our heritage and culture
I want to provide accommodation to tourists who have come to
support the community ( for the well-being of the community)
I want to diversify sources of income for my household
3. Please rate on a scale of 1 to 5 your perception on the following
socio-economic benefits of homestay accommodation to host families
and the community. (Tick appropriately)
1=Strongly Agree; 2= Agree; 3= Neither Agree nor Disagree;
4=Disagree; 5=Strongly Disagree Statement 1 2 3 4 5
Homestay increases business opportunities for the local people
Homestay creates employment opportunities for the local people
The homestay program can help develop the socio-economic situation
of a community
Homestay is helpful to focus and preserve traditional culture
Homestay is helpful in boosting social equity of local people
Homestay increases the stability of local peoples lifestyle
Homestay provides an opportunity for local people to interact with
other cultures all over the world without leaving their homes
4. What is your approximate annual income from the homestay
program in Kshs?
Kshs 59,999 and below
Kshs 60,000-69,999
Kshs 70,000-79,999
Kshs 80,000 and above
5. Please rate on a scale of 1 to 5 your knowledge in the participation
in the homestay program (Tick appropriately)
1=Strongly Agree; 2= Agree; 3= Neither Agree nor Disagree;
4=Disagree; 5=Strongly Disagree Statement 1 2 3 4 5
I have knowledge about managing and operating the homestay
program
I have knowledge about the tourism industry
I have knowledge about local tourism products and attractions
I have knowledge about business and entrepreneurship
I have knowledge about customer service
I know tourists‟ expectations of the homestay program and I work
towards that.
6. Please rate on a scale of 1 to 5 your skills in the participation in the
homestay program (Tick appropriately)
1=Strongly Agree; 2= Agree; 3= Neither Agree nor Disagree;
4=Disagree; 5=Strongly Disagree Statement 1 2 3 4 5
I have customer service skills
I have good communications skills
I have skills in interpreting local tourism products
I have skills in preparing tourism packages
I have basic financial and book keeping skills
I have skills in maintaining and developing relationships in society
I have basic computer and internet skills
7. Have you received any form of training from either the government
or any organization on the homestay program?
Yes
No
8. (a) If yes, in number 9 above, in which area were you trained on?
Please tick appropriately Customer service
Product presentation
Simple book keeping
Computer skills
Other (please specify)………………………
b) And how long did the training take?
7 days and below
8-14 days
15-30 days
Other (please specify)…………….
(b)Who did the training?
Government
CBO/NGO
Other (please specify)…………………..
9. Do you think any form of training on the homestay program will
contribute to increasing your benefits from the homestay program?
Yes
No
10. a) Do you market your homestay?
Yes
No
b) If yes in No. 12 (a) above, how do you market your homestay?
Internet
TV advertisements
Brochures
Other (please specify)…………………….
11. What is your gender?
Male
Female
12. What is your age?
30-34 years
35-39 years
40-44 years
45-49 years
50 years and above
13. What is your highest level of education?
Diploma
Skills Certificate
Secondary
Primary
Other (please specify)…………………………………..