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You are required to develop a risk management plan for a company of your choice, or for an area of the
Registered Training Organisation in which you are studying. Your risk management plan must include:
- a detailed stakeholder analysis;
- explanation of the risk context;
- critical success factors;
- identified and analysed risks;
- treatments for prioritised risk;
- details of the monitoring arrangements; and
- an evaluation of the risk managements plan efficiency in treating risks
- SWOT analysis
- PEST analysis
- all required forms for implementation within a workplace (to be developed by you)
To perform this task, you will be required to submit a written risk management plan. Do your research. Find
out what the business does, how it operates, and investigate the industry as a whole.
Assessment Summary
You are to submit the following evidence / perform the following tasks
Develop and submit a written risk management plan as outlined above
Include your stakeholder analysis
RISK MANAGEMENT
PLAN
The event titled Tour Operation To Australia In COVID-19 Spead is being organizaed by Travel
AGENCY G Adventures and wil take place on next month. The objective of this event is
The context within which this plan has been developed is outbreaks of the Novel Coronavirus
virus (COVID-19)
China and South Korea are currently experiencing outbreaks of the Novel Coronavirus virus (COVID-
19). Outbreaks of the virus originated in the city of Wuhan but cases have spread to other major cities
within China and to other destinations. Travel restrictions have been imposed by Chinese authorities
and many governments around the world are elevating their travel advisories with regard to some
destinations.
(As an example: the context within which this plan has been developed is to run the most
successful event possible, ensuring at the same time the patrons attending in the event are
protected from harm, the property and environment are protected from damage and the
event provides a positive contribution to the community while enhancing the reputation of
(G Adventures).
The company specialises in corporate travel, group travel and also services individual
clients.
The agency is a full service operations offering assistance in booking all aspects of travel:
accommodation, flights, insurance, transportation hire and tour arrangement. The agency
can also assist clients with travel advice and obtaining visa.
2. Definitions
Risk – The chance of something happening that will have an impact on objectives.
Risk Assessment – The overall process of risk identification, risk analysis and risk
evaluation.
Risk Management – The culture, processes and structures that are directed towards realising
potential opportunities, whilst managing adverse effects.
Risk Reduction – Actions taken to reduce the likelihood, negative consequences or both,
associated with a risk.
Risk Treatment – The process of selection and implementation of measures to modify risk.
Risk Transfer – The process of selection and implementation of measures to modify risk.
Risk Acceptance – Risk acceptance is the acknowledgement that there is a risk and of the
consequences that may result, which is accepted.
Describe your stakeholders of the business both internal and external stakeholders
Critical Success factors
SWOT ANAYSIS
Strengths Weaknesses
Opportunities Threats
PEST ANALYSIS
POLITICAL There are some legislations we must consider,
including Health and Safety, International
Immigration Laws, Banking implications
following Global Financial Crisis (GFC),
Industrial Relations (IR) Laws, Possible
packaging of tours and multiple entry points,
and Visa Laws.
The legislation may be particularly important
for our business and marketing activities. As
noted, ethical business practice such as
sustainable and ethical travel are beginning to
be increasingly on people’s political radar.
More stringent visa and travel regulations may
allow us to highlight its ethical and responsible
approach to our travel business.
In a similar way, environmental legislation
may allow us to promote its low-impact
approach to advertising while also
disadvantaging the competition, which may
need to alter their practices to comply.
4. Risk Identification
The following checklist items are not exhaustive, but can be used as a prompt. You will also need to
consider site and event specific risks such as drowning if your event is in a reserve which has lakes.
Rank the table: Likely: Almost Certain – Likely – possible – Unlikely – Rare
Business closing down due to Likely High Create an online ecommerce platform so
lack of customers due to customers can order products online and
Corona Virus walk in stores.
Limtation by governments in Likely High Inform the related parties to receive help in
departuring and arriving managing the customers
Risk of COVID-19 in travel Likely High Require all stores arranged in tours to
destination cleand and make the solution for limiting
risk
Customers who come through Unlikely Medium The information about health of customers
the desease areas but not is collected and managed during tours. Any
inform systoms are observed by supervisors
Downturn of economy limits Likely Medium The strategy for reducing cost and
the demand of travelling conducting promotion to encourage
customers to buy services.
Table 4: Risk Register
Function / Activity:
Category Risk – what and Consequence Likelihood Existing Controls Consequence Likelihood Level of Risk
how can it happen Rating Rating Risk Priority
Health/ Outbreak of (Economic cost) Lkely Conduct plan to 3 Y High 2
Injury/Disease COVID-19 can News coverage prevent the spead
spead when (Loss of reputation) when travellers join
travellers joini Legal action tours
tours (Financial loss) Control strictly the
Injury to people health situatiton of
(Economic loss) travellers who come
from or go through
the countries in the
outbreak
Economy Outbreak of COVID- Economic cost Likely Develop plan of cost 4 Y High 1
Financial loss management to minimize
19 limits the demand Affect on employee’s cost
of both domestic and salary Conduct plan of promotion
international strategies to increase sales
Function / Activity:
Economic 1. Cut unessential 2 High Medium A Tour operator and Ongoing The cost estimation is
Risk services to reduce supervisors controlled and
cost reported to supervisor
2. Increase the price to 4 R Supervisors Ongoing New pricing strategy is
keep tour operation developed on the
supervison of office
centre
7. Risk Action Plan
For those risks that are High, Extreme or deemed to be unacceptable, they need to be evaluated and specific action plans need to be
developed to manage the risk appropriately.
Using the risk management process developed in Assessment 1, you are to perform a Risk Assessment
on a vocational area of your choice. This may be a department within the college, a business structure
you are aware of, or any other vocational area.
You should use the forms developed in Assessment 1 for this task, and submit them to your assessor
as part of your review
Assessment Summary
You are to submit the following evidence / perform the following tasks
1. Economic risk to business – High: It can be seen that the outbreak of COVID-19 over the world
put strongly negative impacts on global tourism industry when with scare of desease, visitors
limit travelling.
2. Desease infection risk – High: It is clearly observed that when operators and visitors
communicate many people in tours, the risk of infection is high. This harm is difficult for the
agency to manage
3. Information miscontrol – Medium: By the way due to any reasons, customers do not inform their
situation, which can lead the health risk
Risk
Risk is an opportunity or probability for a person to suffer harm or adverse effects on their health if
exposed to a hazard. It can also apply in situations where the loss of property or equipment or adverse
environmental effects occur.
Risk Management
Risk management is the guiding principles used for risk management by the organizations and details
of the practical operation of these principles. This allows companies to identify potential risk scenarios,
assess the risk aspects and determine the organizations ' ability to manage the risk.
4. What are the sources of gathering information for determining the level of risk within an
organisation?
In order to identify risk in an organization, a risk management plan is important for identifying
potential risks, considering critical activities such as key services, resources and staff, and matters
which might affect them, such as power failures, natural disasters and diseases. The information
for risk analysis can be obtained from risk registers and incident reports, problems records, audit
reports and internal and external assessments.
5. Outline a strategy that you could implement to create awareness and interests among employees
in the company’s risk management process.
To make the employees of my company aware about a riskmanagement process, first it should use
all the communication channels available tomake them know the process. Throw the intranet,
newsletters, meetings, I willcommunicate and then evaluate that the process is known. To create
interest about the process, it should show the employees theconsequences of not taking care of
risks. Showing real cases of other companies, real statistics and the serious consequences of not
taking care and considering risks,I will create the interested that is needed.
6. Outline a strategy that could be used to ensure participatory arrangements are established and
maintained with employees and their representatives within a small business. Be sure to include
how you would document this process and make the information available to all employees to
ensure you meet legislative requirements.
First of all, it should communicate the reasons why is important to established sucharrangements,
re-establishing all the time the importance of fluid communication andparticipation, and the need
of follow policies and procedures for this to be document. Secondly, it is fundamental to have all
the information in the intranet, web site, or anykind of source where employees and
representatives can access easily and at anytime. Having all the arrangements, news, and policies
and procedures alwaysavailable for the members of the organization will help me to be sure that
the arrangements are recorded and evaluated at any time.
7. Outline the process you would use to ensure that any issues raised through participative
arrangements and consultations are dealt with and resolved promptly and effectively?
Creating first a procedure about how to deal with disagreements or issues within theorganization
is fundamental. On it, it can clarify the steps that employees how tofollow when they have different
opinions about a topic that is important for thebusiness. It is suggested to have a meeting first,
between the different parts with a superior that is neutral and informed about the topic, and try to
make them reach an agreement. It is recommedned to the superior to follow the problem, and if it
is not easily solved, ask help for the HR department to interfere. Constant feedback throw the
process are asked, and it also helps to stablish that with time someone will check that the issue
waspromptly solve.
8. You are to detail how you would identify an intervention point for expert risk management
advice. Be sure to provide examples of when you would seek expert advice, and who you would
contact to receive such advice.
In order to ensure that risks associated with any entertainment activities are identified at the design
stage, especially in major productions, it is recommended that expert assistance is obtained to
provide advice at the following stages of design:
It is recognized that some sets are stored for use in later production runs. It is important that the
same process is carried out on these sets and that modifications are made to minimize the risk to
the end users.
9. Outline the Hierarchy of Control, explaining how it affects your suggested control measures.
Hierarchy of Control of risks is a business structure used to mitigate or reduce threat exposure. It
has been widely accepted by a variety of safety bodies.
The Hierarchy of Control risk management initiatives from the highest level of safety and reliability
up to the lowest level of safety and reliability. The most successful way to eliminate the danger
generating is to replace the risk with more protection, to separate it from people or to minimize
risk by engineering controls.
10. Describe AS/NZS ISO 31000:2009 Risk Management - Principles and Guidelines.
ISO 31000:2009 sets out standards and common risk management guidelines. In ISO 31000:2009, a
wide range of practices, including policies and decisions, procedures, systems, roles, programs,
goods, services and properties, may be implemented in an organization's lifetime.
To order to harmonize risk management processes with current and future requirements, it is
expected to use ISO 31000:2009. It offers a common approach to help and does not replace
guidelines dealing with different risks and/or sectors.
11. Describe the documentation retention policy that applies to risk management paperwork.
A properly managed document retention policy can provide the following benefits:
- Improve business efficiency by a consistent implementation of record keeping policies
- Improve the ability to locate and retrieve records when needed.
- Provide better utilization of resources by removing outdated records.
- Reduce litigation risks
- Demonstrate compliance with federal and state laws and regulations
It is important that all types of records should be accounted for in the document retention policy.
Each type of document or data should have a retention schedule and a secure destruction schedule
to reduce risks associated with data breaches. Irregularity or inconsistency in a company’s records
program can damage a business’ credibility with clients, government agencies, courts, etc.
Additionally, keeping records for longer or shorter times than guidelines dictate exposes a
company to unnecessary risk.
12. What information should you include in your risk management action plan?
A risk management plan should also include specific roles and responsibilities of the project manager,
team members, and stakeholders. If projects include the need for IT personnel, IT members should be
identified as well
13. Describe the steps you would take when implementing and monitoring a risk management action
plan.
- Step 1: Identify the Risk. You and your team uncover, recognize and describe risks that might
affect your project or its outcomes. There are a number of techniques you can use to find
project risks. During this step you start to prepare your Project Risk Register.
- Step 2: Analyze the risk. Once risks are identified you determine the likelihood and
consequence of each risk. You develop an understanding of the nature of the risk and its
potential to affect project goals and objectives. This information is also input to your Project
Risk Register.
- Step 3: Evaluate or Rank the Risk. You evaluate or rank the risk by determining the risk
magnitude, which is the combination of likelihood and consequence. You make decisions about
whether the risk is acceptable or whether it is serious enough to warrant treatment. These risk
rankings are also added to your Project Risk Register.
- Step 4: Treat the Risk. This is also referred to as Risk Response Planning. During this step you
assess your highest ranked risks and set out a plan to treat or modify these risks to achieve
acceptable risk levels. How can you minimize the probability of the negative risks as well as
enhancing the opportunities? You create risk mitigation strategies, preventive plans and
contingency plans in this step. And you add the risk treatment measures for the highest ranking
or most serious risks to your Project Risk Register.
- Step 5: Monitor and Review the risk. This is the step where you take your Project Risk Register
and use it to monitor, track and review risks.
14. Describe the steps you would take when evaluating a risk management action plan.
- Step 1: Identify the major outcomes of the process. For example, ask yourself, ‘What processes
are we doing now?’ and then for each activity, ask ‘Why are we doing that?’ The answer to this
‘Why?’ question is usually an outcome. This is a last resort approach, though; it may just end
up justifying ineffective activities you are currently undertaking, rather than examining what
should be done.
- Step 2: Choose the outcomes you want to examine and prioritise; if time and resources are
limited pick the top two to four most important outcomes to examine first.
- Step 3: Specify observable measures, or indicators, for each outcome that can help you
evaluate whether you are achieving the required performance. It helps during this process to
have someone who can question why you can assume an outcome was reached because
certain associated indicators were present.
- Step 4: Specify a target level or goal of achievements, that is, how often the risk management
process succeeded based on the criteria identified in step 3.
- Step 5: Identify what information is needed to show these indicators, such as statistical records
of decreasing downtime or losses, increased productivity or profits.
- Step 6: Decide how information can be efficiently and realistically gathered. Consider program
documentation, observation of program personnel and stakeholders in the program,
questionnaires and interviews about clients’ perceived benefits from the program, case studies
of program failures and successes, etc. You may not need all the above steps.
- Step 7: Analyse and report the findings.
15. What are the 5 main risk types that face businesses?
- Strategic Risk.
- Compliance Risk
- Operational Risk
- Financial Risk
- Reputational Risk.
16. Perform PEST (Political, Legal, Social and Technological) analysis on the risk management policy
and procedures of your workplace. (Student can choose any organisation of their choice).
Nature Care Products Company
Political - Laws of Australia committing to support for businesses which
develops sustainability on the environment
- Open trade
17. Review Strengths and weaknesses of exiting policy and procedures of your workplace.
Strengths:
Function / Activity:
Category Risk What & how Consequence Likelihood Existing Controls Consequence Likelihood Rating Level of Risk
can it happen Rating
Appendix 2 TEMPLATE OF RISK TREATMENT SCHEDULE
Compiled by: Date:
Function / Activity:
Risk Possible Preferred Options Risk Rating Risk Rating Cost/Benefit Person Timetable How will it
Treatment BEFORE AFTER Analysis Responsible for be
Options Treatment Treatment A: Accept Implementation monitored
B: Reject
Appendix 3 TEMPLATE OF RISK ACTION PLAN
Resource Requirements
Responsibilities
Timing
Reporting/Monitoring