Finesse Desktop Gadget For Existing Report

Finesse – Display a Permalink from a CUIC report
Created by M Baker for UCCX 10.6.1
Requirements from the Business – “Display a report so that that Agent can see some of their stats.”
For example, the Outbound Team wanted to be able to see how many calls they make outgoing
within the Finesse Desktop user web page from an existing Supervisor Report in CUIC.
This is what they needed to be able to see:-
There are a couple of things you need to do in the first instance (ie the first time you set this up).
From the UCCX Server set up the 3rdpartygadget. This is basically the area used to upload files to
that you then reference (explained later in this document).
From the UCCX CLI you need to set the password for this are (if you already know this then skip this
part of the setup).
To do this type:-
utils reset_3rdpartygadget_password
You are prompted to enter a password.
After you enter a password, you are prompted to confirm the password.
The password for the 3rdpartygadget account must be between 5 and 32 characters long and
cannot contain spaces or double quotes (").
The full document is here should you need to reference it:-

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/fine
sse_1001/user/guide/CFIN_BK_CF7BB5C7_00_cisco-finesse-administration-
1001/CFIN_BK_CF7BB5C7_00_cisco-finesse-administration-1001_chapter_01110.html
Creating the Permalink from an existing report
From the CUIC webpage on the left hand menu click “Reports”
Right click on the report you want displaying in Finesse and click “Edit Views”
Now you need to click in the click the report you want displaying (not the charts) then click “Links” to
display the HTTP you will need.
Tick “Enable Unauthenticated Access”
Then Copy the HTML link that in the “HTML Link” box to a notepad.
The next part to complete is to create a .xml file which you will need to upload (SFTP) to UCCX
This is take from https://community.cisco.com/t5/collaboration-documents/instructions-for-

creating-cuic-gadgets/ta-p/3617980
Here is the series of steps that I use to create the gadget:

1) Make sure you are using CUIC 8.5(3). Any version earlier than this won't work.
2) Create a file called "MyCUICGadget.xml"
3) In the file, paste the following:

<?xml version="1.0" encoding="UTF-8"?>
<Module>
<ModulePrefs
title="My CUIC Gadget" height="500">
</ModulePrefs>
<Content type="url" href="YourPermaLinkGoesHere" />
</Module>

4) Set the title to be whatever you want. This will show up as the Gadget title in Finesse.
5) Set the height to whatever you want. This will determine the height of the gadget in Finesse
6) Paste your Permalink in the "href" tag above.
7) You will need to take care of the escape characters yourself. For example, replace the "&" with
"&"

Now your gadget is complete. My gadget looks like this:

<?xml version="1.0" encoding="UTF-8"?>
<Module>
<ModulePrefs
title="My CUIC Gadget" height="500">
</ModulePrefs>
<Content type="url" href="https://10.80.180.21:8444/cuic/permalink/PermalinkViewer.htmx?
viewId=4FE0953F100001630000035E0A50B415&linkType=htmlType&viewType=Grid" />
</Module>

Save the.xml file
Now upload this file to UCCX to go into the location \3rdpartygadget\files
I used Filezilla and this is the config for the site I created in Sitemanager and I used the password I
set earlier in this document when I logged on to the UCCX CLI:-
Once you have a SFTP connection to UCCX the .xml file needs to go WITHIN the folder called “File”
So it should look like this when uploaded (NOTE THE FILE PERMISSIONS):-
From Filezilla you need to change the file permissions by right clicking the file and ensure they match
these:-
The next step is loading the gadget in the container by logging onto the Finesse Admin page
(https://10.80.180.21:8445/cfadmin)
Login and click on “Team Resources.” Hopefully you will have set your teams up previously as that
isn’t covered here.
Select the team that you want to report for, click “Desktop Layou” and put a tick in “Overide System
Default”
You now need to edit the layout………. Below is the layout changes I made. A full copy of the xml for
Finesse Desktop with these in are at the bottom of this document so that you can see where I added
the bits I needed for displaying in the correct location on the desktop:-
<tab>
<id>manageCall</id>
<label>finesse.container.tabs.agent.manageCallLabel</label>
</tab>
<tab>
<id>CustomTab1</id>
<label>Outgoing Calls</label>
<columns>
<column>
<gadgets>
<gadget>https://localhost:8445/3rdpartygadget/files/MyCUICGadget.xml</gadget>
</gadgets>
</column>
</columns>
</tab>
SAVE THE CHANGES YOU HAVE MADE
The final thing you need to do is restart the Cisco Finesse Tomcat service on UCCX
This can be done from the webpage for UCCX Serviceability>Tools>Control Centre – Network
Services. Select “Cisco Finesse Tomcat” then click “Restart”
Now login to the Cisco Finesse Agent website – http://10.80.180.21:8445/desktop
(ensure your ext number is in the team you have just added the additional gadget for) and you will
see your new Tab and the report should be displayed.
This is the full Desktop layout with in Finesse with the additional gadget highlighted so
you can see where it fits.
<finesseLayout xmlns="http://www.cisco.com/vtg/finesse">
<layout>
<role>Agent</role>
<page>
<gadget>/desktop/gadgets/CallControl.jsp</gadget>

</page>
<tabs>
<tab>
<id>home</id>
<label>finesse.container.tabs.agent.homeLabel</label>
<columns>
<column>
<gadgets>
<gadget>https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?
gadgetHeight=310&viewId=76D964AD10000140000000830A4E5E6F&filterId=AgentCSQStats.csqName=CL&compositeFilterId=AgentCSQS
tats.AgentIds.agentId=loginId</gadget>
gadgetHeight=310&viewId=5C626F9C10000140000000600A4E5B33&filterId=ResourceIAQStats.resourceId=CL</gadget>
</gadgets>
</column>
</columns>
</tab>
<tab>
<id>myStatistics</id>
<label>finesse.container.tabs.agent.myStatisticsLabel</label>
<columns>
<column>
<gadgets>
gadgetHeight=112&viewId=67D4371110000140000001080A4E5E6B&filterId=ResourceIAQStats.resourceId=loginId</gadget>
gadgetHeight=420&viewId=5D411E8A10000140000000230A4E5E6B&filterId=AgentStateDetailStats.agentID=loginId</gadget>
</gadgets>
</column>
</columns>
</tab>
<tab>
<id>manageCall</id>
<label>finesse.container.tabs.agent.manageCallLabel</label>
</tab>
<tab>
<id>CustomTab1</id>
<label>Outgoing Calls</label>
<columns>
<column>
<gadgets>
<gadget>https://localhost:8445/3rdpartygadget/files/MyCUICGadget.xml</gadget>
</gadgets>
</column>
</columns>
</tab>

</tabs>
</layout>
<layout>
<role>Supervisor</role>
<page>
<gadget>/desktop/gadgets/CallControl.jsp</gadget>

</page>
<tabs>
<tab>
<id>manageTeam</id>
<label>finesse.container.tabs.supervisor.manageTeamLabel</label>
<columns>
<column>
<gadgets>
<gadget>/desktop/gadgets/TeamPerformance.jsp</gadget>
</gadgets>
</column>
</columns>
</tab>
<tab>
<id>teamData</id>
<label>finesse.container.tabs.supervisor.teamDataLabel</label>
<columns>
<column>
<gadgets>
gadgetHeight=310&viewId=7291DCB410000140000000890A4E5B33&filterId=ResourceIAQStats.resourceId=CL</gadget>
gadgetHeight=310&viewId=728283C210000140000000530A4E5B33&filterId=ResourceIAQStats.resourceId=CL</gadget>


</gadgets>
</column>
</columns>
</tab>
<tab>
<id>queueData</id>
<label>finesse.container.tabs.supervisor.queueDataLabel</label>
<columns>
<column>
<gadgets>
gadgetHeight=310&viewId=C8E2DB1610000140000000A60A4E5E6B&filterId=VoiceIAQStats.esdName=CL</gadget>
gadgetHeight=310&viewId=9A7A14CE10000140000000ED0A4E5E6B&filterId=VoiceCSQDetailsStats.agentId=CL&compositeFilterId=VoiceC
SQDetailsStats.AgentVoiceCSQNames.agentVoiceCSQName=CL</gadget>

</gadgets>
</column>
</columns>
</tab>
<tab>
<id>manageCall</id>
<label>finesse.container.tabs.supervisor.manageCallLabel</label>
</tab>


</tabs>
</layout>
</finesseLayout>

Finesse Desktop Gadget For Existing Report

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Finesse – Display a Permalink from a CUIC report

Created by M Baker for UCCX 10.6.1

This is what they needed to be able to see:-

You are prompted to enter a password.

The full document is here should you need to reference it:-

Tick “Enable Unauthenticated Access”

This is take from https://community.cisco.com/t5/collaboration-documents/instructions-for-

Here is the series of steps that I use to create the gadget:

Now upload this file to UCCX to go into the location \3rdpartygadget\files

Now login to the Cisco Finesse Agent website – http://10.80.180.21:8445/desktop

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